Beech Court Care Centre

298/304 South Street, Romford RM1 2AJ
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9.6 33 Reviews
  • Beech Court Care Centre, Romford
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Care Provided by Beech Court Care Centre

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 53 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Mary Zuwaradoka (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (53)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2010

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome anytime.


  • Parking

  • Free on-site parking.


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Beech Court Care Centre Reviews (33)

Total of 33, showing 1-20
9.6

Beech Court Care Centre has a Review Score of 9.6 (9.558) out of 10, based on 13 reviews in the last 2 years. Over all time Beech Court Care Centre has 33 reviews.

Overall Experience

  • 22
  • 10
  • 0
  • 0
  • 1

Date Published

33
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3
13
20

Review from S O (Wife of Resident) published on 19 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall good. Clean, warm, welcoming atmosphere. Staff helpful, cheerful, some especially caring but all work well in sometimes challenging situations. Cleanliness is really second to non. Bed changed every day regardless and whenever necessary during the day. Room and floors in corridors spotless.
Hospital work changed every day and when needed. Food is nicely presented and cooked well. Staff try to give what the residents likes to eat - difficult sometimes, don't know what they want themselves.

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Review from Liz W (Daughter of Resident) published on 14 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had advanced Alzheimer's with a number of additional nursing needs. She was welcomed to Beech Court Care Centre and from the very start was treated with the utmost respect and kindness. It didn't matter who was on duty, she was treated wonderfully by all the nursing and healthcare staff. There
is an impressively warm culture at Beech Court, where every member of staff, from housekeeping, catering, estates to the nursing, healthcare, management and administration team, treat residents as if they were their own family. As family members, we could visit at any time, which was really helpful. I would wholeheartedly recommend Beech Court for your family member.

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Review from S C (Wife of Resident) published on 4 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy with the service. My husband has settled well and is well looked after. There seems to be a shortage of staff as sometimes they are overdue to be changed.

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Review from Lisa C (Daughter of Resident) published on 20 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has complex care needs and Beech Court Care Centre has been exemplary in the way they have managed these. Regular and thorough hygiene routines have ensured my father is able to retain his dignity and be as comfortable as possible. Staff are constantly interacting with him and they show high
levels of compassion and care. My experience is that all staff demonstrate a very sound working ethos which is testament to them, and the great job the managers are doing. The managers have an open-door policy and I have been impressed with the way they have dealt with my queries and addressed my fathers needs in his best interest. The care home provides a calm, welcoming and homely environment for residents and visitors. I come away from every visit with the reassurance that this is one big, united team pulling in the same direction to give outstanding care and I am very happy my father is here. Thank you!

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Review from L H (Partner of Resident) published on 5 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I do not think I could find a more suitable home for my partner than Beech Court.
He is treated with dignity and respect.
He has now been a resident for 15 months and we have had no complaints at all.
The staff who look after him always have a smile on their face and you can feel that they do genuinely
care for him.

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Review from D G (Daughter of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really happy with the way Beech Court look after my mum. They know her very well as if she isn't feeling her normal self they recognise this. The activities they put on, especially the singing afternoons, are amazing!

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Review from Alan B (Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After five weeks in another care home in Romford I managed to get a move to Beech Court. I was welcomed from the ambulance at reception on arrival. My experience was that I had gone to sleep and woken up in Heaven. From the manager and assistant, over the next few days I found nurses, carers, cleaners,
laundry and kitchen staff were all so kind and helpful. Not to forget the handyman maintenance man. Everyone is so kind and caring. Daily medical care I receive is so gentle, the room is spotless with daily cleaning, food after some hiccups is upscale restaurant standard. I feel I have moved in with my family, I love it here. Thanks all. Night staff and day are one big team. Thank you.

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Review from Mick P (Son of Resident) published on 30 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Superb service. Very friendly staff.

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Review from Pat F (Nephew of Resident) published on 30 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt is well cared for at Beech Court Care Centre. She enjoys a positive relationship with the staff and is provided with many opportunities to socialise with her peers. She particularly enjoys the singing sessions held on Friday afternoons. If there are concerns, the staff always ensure to contact
me promptly so that these can be addressed in a way that meets the best interests of my aunt.

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Review from Jacqui H (Daughter of Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is in Beech Court, he is so well looked after. The care is brilliant. The carers and nurses are so caring, so kind and so helpful. I have no issues.

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Review from Christine W (Daughter-in-law of Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was very poorly, but due to the wonderful care and attention she has improved and is very much better. Every member of staff is so helpful and nothing is too much trouble. She has now been in Beech Court for nearly two years and is happy and contented.

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Review from C M (Daughter of Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has resided in Beech Court Care Home for the past year. She has settled down to living in the home. The staff treat our mum with dignity and anticipate her needs well.

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Review from H L (Sister-in-law of Resident) published on 23 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very proactive with the resident's complex needs and care for him with the utmost respect and dignity at all times. In regards to the pressure sores which he had before he moved to Beech Court they have been persistent with the treatment and big results have made a difference. They all
constantly engage with him and ensure he is ok.

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Review from Claire S (Daughter of Resident) published on 7 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was moved from a local hospital to here. I must admit, after staying in a different care home before, which was not great, my hopes were not high. How wrong I was! Everybody and I mean everybody working there that I had any interaction with was absolutely lovely, helpful and respectful. The room
was adequate for his needs and very clean. I always found him to be clean and shaved and rarely left on his own. It was a great comfort to myself and my family that dads last few days were spent here, knowing he was so well cared for while I was working. Cannot recommend it highly enough.

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Review from Jane K (Daughter of Resident) published on 30 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum sadly passed away on the 19th of October after three years as a resident at Beech Court Care Centre - she was only expected to be there for three months! I cannot thank the wonderful staff enough who cared for mum so well - allowing her to keep her dignity even though she was bed-bound for the duration
of her stay. The staff always supported mum with compassion, cheerfulness and humour and saw her through the Covid pandemic which must have been such a tough time for them all! You have been amazing and we will be forever grateful.

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Review from Steven S (Son of Resident) published on 20 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Was not happy with the care my Mother received in Beech Court. Found the staff to be rude and overbearing. The whole encounter seemed a sham. The care she received there did not meet the standards we had expected and only a few of the staff I would call genuine caring people. Everything was too much
trouble, not impressed at all.

Reply from Mary Zuwaradoka, Home Manager at Beech Court Care Centre

We are truly sorry for the experience you might have encountered whilst your mother was in our care.


We can reassure you that all the staff at Beech Court have been trained in “Customer Service and Dignity in Care.”


It is the Staff responsibility to ensure all our customers are treated with respect.


Moving forward, we have put in place a refresher training.


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Review from Paula L (Daughter of Resident) published on 18 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

There are no words to describe how amazing this place is. When I was first told my mum has to be placed in a care home in august 2019, I was emotional and in denial, this was the first care home I looked at with my sister-in-law and feel in love with the place straight away. In the 7-months my mum was
here you guys became like family, (1st floor) always smiling nothing was ever an issue and you made my mum and family at ease.
Whenever something was wrong with my mum, they would ring me straight away to inform me what is going on and what the next plan of action was. I would recommend this home to anyone looking, especially to someone who has a relative with dementia the care is fantastic.
Thank you for everything you did for my mum.

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Review from Terry H (Daughter of Resident) published on 10 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a difficult 6 months with my parents, we finally secured a place for our mum in Beech Court. From day one she felt at home being made so welcome and included, we are so so grateful for their kindness.
Our dad was already in a nursing home some 7 weeks with a whole different experience and we
tried to get him transferred but he fell ill a few days before and passed away the morning that he was to go to Beech Court.
The staff at Beech Court pulled out all the stops to accommodate and he was to have the room opposite his wife.
I will not forget their kindness.
With a lockdown in place at the moment because of Coronavirus they are working doubly hard and we can't thank them enough for their dedication, just wish we could help in some way.

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Review from Tony B (Son of Resident) published on 17 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Beech Court for a year and a half, and from day one she has seemed settled and happy.
We visit regularly and have seen firsthand the genuine care shown by staff to mum, and other residents.
Staff work hard to make mum as comfortable as possible and to make sure she gets
the opportunity to be with other residents, and take part in social events.
Mum has got to know some of the regular staff there and is always smiling when they’re talking to her.
Generally, it’s a nice atmosphere in the home. I would be happy to recommend Beech Court to anyone as a safe, and caring place, for loved ones to be.

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Review from Wendy G (Wife of Resident) published on 15 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I know which carers are on daily as some are much better than others and more caring.

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Current Review Score: 9.6 (9.558)

Overview of Review Score

The Review Score of 9.6 (9.558) out of 10 for Beech Court Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.558 for Beech Court Care Centre is calculated as follows: ( (95 Excellents x 5) + (50 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 154 Ratings = 4.558

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Beech Court Care Centre is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Nov 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Beech Court Care Centre

What types of Care is Beech Court Care Centre registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Beech Court Care Centre provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Beech Court Care Centre have?

There are 53 Single Rooms.

What are the Facilities & Services at Beech Court Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Beech Court Care Centre to the centre of Romford?

0.6 mile(s) as the crow flies, distance by road may be significantly further.