Birchwood Grange Care Home - Avery Healthcare

177 Preston Hill, Kenton, Harrow HA3 9UY
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9.4 169 Reviews
  • Birchwood Grange Care Home - Avery Healthcare, Harrow
A diverse and inclusive setting, Birchwood Grange Care Home fosters a strong and nourishing community. Residents benefit from top-tier care and companionship, enhancing their comfort later in life. Couples or companions continuing their care journey together are warmly embraced in the home, which provides residential, respite, and dementia care.

Approaching the home is a memorable experience, with unique decorative flowers and ornamental animals inspired by the energetic and popular staff team. Their 'je ne sais quoi' brings a unique charm to Birchwood Grange.

A visit is worthwhile to learn about the team's exceptional residential care and companionship. The home features its own hair salon, café and garden, offering gardening opportunities for residents.

If you'd like to stay up to date with everything going on at the Harrow care home, take a look at their Facebook page.

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Care Provided by Birchwood Grange Care Home - Avery Healthcare

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 150 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Earl Elliott (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (150)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Birchwood Grange Care Home - Avery Healthcare

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,400
    • Self-Funded Nursing Care from £1,510
    • Self-Funded Nursing Dementia Care from £1,565
    • RESPITE Self-Funded Residential Care from £1,400
    • RESPITE Self-Funded Nursing Care from £1,510
    • RESPITE Self-Funded Nursing Dementia Care from £1,565
  • (these prices are only a guideline, please contact Birchwood Grange Care Home - Avery Healthcare to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Birchwood Grange Care Home - Avery Healthcare Reviews (169)

Total of 169, showing 21-40
9.4

Birchwood Grange Care Home - Avery Healthcare has a Review Score of 9.4 (9.387) out of 10, based on 28 reviews in the last 2 years. Over all time Birchwood Grange Care Home - Avery Healthcare has 169 reviews.

Overall Experience

  • 138
  • 28
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Date Published

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Review from V P (Son of Resident) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing care and facilities at Birchwood. Great staff in all areas.

Reply from Linda Simpson, Home Manager at Birchwood Grange Care Home - Avery Healthcare

Thank you for your kind words. I am indeed privileged to have such a great team here in Birchwood Grange. Please do let me know of I can be of any further support to you or your family.


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Review from N P (Daughter of Resident) published on 31 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff were very jolly and helpful. Made Mum feel at ease.
All the staff are polite and friendly.

Reply from Linda Simpson, Home Manager at Birchwood Grange Care Home - Avery Healthcare

Thank you so much for your lovely comments. I am glad your mum has settled in to the home.
Please feel tree to come and see me if you need any further support.


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Review from M S (Daughter-in-law of Resident) published on 14 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love coming to this care home. The staff are so lovely and friendly. They always have a smile on their faces.
My mother-in-law is looked after very well.
Front-of-house staff- excellent. All of them.

Reply from Linda Simpson, Home Manager at Birchwood Grange Care Home - Avery Healthcare

Thank you so much for your lovely review, I agree, Birchwood Grange is a very happy environment for residents and the staff. It is a home from home feel and I think that is what makes it really special.


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Review from Amita S (Daughter-in-law of Resident) published on 8 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased with the services provided by the staff to my mother-in-law. The food is good, in test. Cleanliness is remarkable. Though we come every day, I have found that my mother-in-law's room is always clean. She never smells, and she and her bed are always clean and smell fresh. Any time we
request something, the staff are eager to help us.
Overall, I am very pleased that my mother-in-law is in this care home.

Reply from Linda Simpson, Home Manager at Birchwood Grange Care Home - Avery Healthcare

Thank you so very much for taking the time to write this review. I am pleased that you are happy with the care at Birchwood Grange. The staff work really hard to provide person-centred care, so they will be really happy to read your review.
Many thanks.


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Review from Colin A (Partner of Resident) published on 4 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my partner has been here, we have found staff and facilities to be very good. She is well looked after.

Reply from Linda Simpson, Home Manager at Birchwood Grange Care Home - Avery Healthcare

Thank you so much for tsking the time to write such a lovely review. I am so pleased you are happy with the care at Birchwood Grange. The team here work hard to support all our residents and hopefully the refurbishment currently underway will further improve the environment. If you have any further feedback please do feel free to come and see me.


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Review from Varsha B (Daughter of Resident) published on 11 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had a lovely afternoon with my mum who is in daffodil unit. The staff are caring and the activity ladies and nurse made it possible after months, to take her to the Asian temple.

Reply from Rachel Aran, Marketing Administrator at Birchwood Grange Care Home - Avery Healthcare

Thank you for taking the time to review Birchwood Grange Care Home in Harrow. We are delighted to hear that you enjoyed your visit with your mum and that she was able to attend the Asian Temple. We look forward to seeing you again on your next visit. Best wishes.


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Review from N D (Daughter of Resident) published on 11 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent services provided and care. Jain meal is always delicious.

Reply from Rachel Aran, Marketing Administrator at Birchwood Grange Care Home - Avery Healthcare

Thank you for taking the time to review Birchwood Grange Care Home in Harrow. We are delighted to hear how satisfied you are with the facilities on offer and the quality of care provided by our dedicated staff team. It is also pleasing to hear that the choice of daily meals provided by our talented culinary team are so well received. Best wishes.


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Review from Nish S (Son of Resident) published on 11 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find this care home very homely. One staff member in Cedar Ward is especially caring and considerate. Although sometimes their clothes go missing or maybe to other residents.

Reply from Linda Simpson, Home Manager at Birchwood Grange Care Home - Avery Healthcare

Thank you so much for your lovely review. I am so pleased that you are happy with the care and the home. I am sorry if some items of clothing have become mixed up. Birchwood Grange staff try really hard to prevent this from happening, but with such a large home this can happen. Please feel able to come and let me or the head housekeeper know if anything is missing so that we can find them for you.


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Review from A P (Son of Resident) published on 4 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We would like to thank all the staff from the daffodil and cedar wards that were involved in caring for my late mother. My mother had dementia and first joined the care home in 2017. Throughout my visits, staff were always supportive of her needs and regularly updating me about her condition. Staff
encouraged her to participate in activities and spend communal time in the prayer room. During covid, staff video called me. As a family, we are grateful for the care she received. Thank you to all members of the team!

Reply from Rachel Aran, Marketing Administrator at Birchwood Grange Care Home - Avery Healthcare

Thank you for your kind review of Birchwood Grange Care Home in Harrow and for your amazing 5-star rating. Your feedback is invaluable to us and our staff team. We are so pleased that you felt supported and kept well-informed when you visited the home. It was a true pleasure to care for your late mother, in the loving care community that we create, giving you and your family the peace of mind you deserved. Best wishes.


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Review from K P (Granddaughter of Resident) published on 28 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Birchwood Grange Care Home are excellent and kind. The management team are professional and experienced. They care for my grandma who has dementia, with dignity and patience. We cannot thank the team enough for looking after our 92-year-old grandma. We would recommend this home to other
families and carers.

Reply from Rachel Aran, Marketing Administrator at Birchwood Grange Care Home - Avery Healthcare

Thank you for taking the time to review Birchwood Grange Care Home in Harrow. Your feedback is truly invaluable to us and our staff team, who go over and above the standards on a daily basis in order to provide an exemplary level of care. It is a true pleasure to care for your grandma, giving you and your family the peace of mind that you deserve. Best wishes.


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Review from S K (Son of Resident) published on 22 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home has provided excellent care for my father since he moved there. It was a difficult decision and journey for my family and I, but the staff and management have been extremely accommodating in meeting his needs. They have made the difficult process of having a loved one in a care home easier
to accept and it is comforting to know that he is surrounded by such caring staff.

Reply from Elizabeth Kirby, Recruitment coordinator at Birchwood Grange Care Home - Avery Healthcare

Thank you for taking the time to review Birchwood Grange Care Home in Harrow. We are delighted to hear how happy you are with the care your father has received from our dedicated staff team since being a part of our loving care community, giving you and your family peace of mind. We understand that moving a loved one into care can be a daunting experience for everyone, therefore we try and make the process as seamless as possible. It is nice to know that your father is settling in well and we look forward to seeing you on your next visit. Best wishes.


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Review from S P (Daughter of Resident) published on 11 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no complaints about this care home. In spite of all the current difficulties that we are all facing, the staff have maintained their high standards and professionalism. I could not have chosen a better home for my mother.

Reply from Rachel Aran, Marketing Administrator at Birchwood Grange Care Home - Avery Healthcare

Thank you for taking the time to review Birchwood Grange Care Home in Harrow. We are pleased to hear such positive feedback about our home. It is a true pleasure to care for your mother and to have her as part of our loving care community. We look forward to seeing you on your next visit. Best Wishes, Rachel.


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Review from L B (Granddaughter of Resident) published on 6 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care was second to none. The staff went above and beyond with their care and kindness. The manager was always approachable and helpful which was very reassuring. The management team is also excellent and always on hand to listen.

Reply from Ryan Farrelly, Marketing Assistant at Birchwood Grange Care Home - Avery Healthcare

Thank you for reviewing Birchwood Grange Care Home. We are delighted to hear such positive feedback about the care your loved one received. I will be sure to pass this on to the rest of our team. Best Wishes.


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Review from Elizabeth J (Daughter of Resident) published on 7 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother who died last week had been a resident at Birchwood Grange Care Home for ten years. When Avery took over mum went into a nursing unit. The care she received from the staff was first class, she survived the pandemic to die peacefully at 98 years. She was treated as an individual, they loved
her staff and doctors alike, and gave me every support towards the end of mum's life.

Reply from Linda Simpson, Home Manager at Birchwood Grange Care Home - Avery Healthcare

Thank you so very much for your lovely kind words. Looking after your mum was our absolute pleasure, she became very much a part of the Birchwood Grange family. Thank you for trusting us with her care. We all miss her terribly and your frequent visits too. I am sending my love and best wishes to you and all your family, and if there is anything at all that we can do further to support you, please do not hesitate to let me know.


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Review from Brenda B (Wife of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been in Birchwood Grange for four and a half years. He is well looked after, and he receives good medical care from the nurses and visiting doctors. He receives visits from a barber and chiropodist to help with his personal care. The gardens are very nice and well-maintained. Entertainers
visit, also the activities team are on hand to keep residents stimulated, although my husband would sooner watch his own television in his room.

Reply from Ryan Farrelly, Marketing Assistant at Birchwood Grange Care Home - Avery Healthcare

Thank you for reviewing Birchwood Grange Care Home in Harrow. It is a true pleasure to care for your husband and to have him as part of our loving care community. We are delighted to hear how comfortable he is in our care home and how well he has settled in. Our staff team goes above the standards daily to meet individual care needs, we are delighted to hear such positive feedback about their work, and I will be sure to pass this on to the whole team. We look forward to seeing you on your next visit. Best Wishes


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Review from J G (Daughter of Resident) published on 15 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has had very good care since he arrived in December 2017, with his dementia condition and resulting needs always met. The staff are personable and attentive; working very hard to keep residents clean, fed and entertained. The cleaning regime is regular and thorough, but the rooms are looking
tired and in need of refreshment. Some furniture also needs replacing (my dad's bed broke today). Otherwise, we are very satisfied.

Reply from Linda Simpson, Home Manager at Birchwood Grange Care Home - Avery Healthcare

Thank you for taking the time to review Birchwood Grange Care Home in Harrow and for your lovely comments. I am so pleased that you feel satisfied your dad's care needs are being well met. The team work extremely hard to deliver the person-centred care that you describe. With regards to the refreshing of the rooms and furniture that needs replacing, I am pleased to inform you that a rolling improvement plan is in place for redecoration and furniture. I do apologise that your dad's bed broke; I have spoken to our maintenance team and can confirm that this has now been resolved. Best wishes.


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Review from Jason B (Son-in-law of Resident) published on 14 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother-in-law receives is excellent. She is very happy here with very friendly staff and residents.

Reply from Rachel Aran, Marketing Administrator at Birchwood Grange Care Home - Avery Healthcare

Thank you for taking the time to review Birchwood Grange Care Home in Harrow. It is a pleasure to care for your mother-in-law as part of our loving care community, giving you and your family the peace of mind you deserve. Best wishes.


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Review from I D (Husband of Resident) published on 14 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am pleased with the care my wife is receiving at Birchwood Grange.

Reply from Rachel Aran, Marketing Administrator at Birchwood Grange Care Home - Avery Healthcare

Thank you for taking the time to review Birchwood Grange Care Home in Harrow. Your feedback is truly invaluable to us and our staff team, who go above the standards on a daily basis in order to provide an excellent level of care. We look forward to seeing you on your next visit. Best wishes.


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Review from Christopher P (Son of Resident) published on 14 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Birchwood Grange are helpful and very nice towards my mother. She is treated with care, which is reassuring.

Reply from Rachel Aran, Marketing Administrator at Birchwood Grange Care Home - Avery Healthcare

Thank you for taking the time to review Birchwood Grange Care Home in Harrow. We are delighted to hear how satisfied you are with our home and the exceptional level of care provided on a daily basis by our staff team. It is a true pleasure to have your mother living with us. I will be sure to pass your kind words on to the rest of the team. Best wishes.


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Review from Veronica A (Sister of Resident) published on 14 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care he gets from the staff. They are very friendly and caring. He is generally very happy here with so many friends.

Reply from Rachel Aran, Marketing Administrator at Birchwood Grange Care Home - Avery Healthcare

Thank you for taking the time to review Birchwood Grange Care Home in Harrow and for your amazing 5-star rating. Your feedback is truly invaluable to us and our staff team, who go above the standards on a daily basis in order to provide an excellent level of care. It is a true pleasure to have your brother living with us in the loving care community that we create, and we are delighted that he has made firm acquaintances with his peers. Best wishes.


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Current Review Score: 9.4 (9.387)

Overview of Review Score

The Review Score of 9.4 (9.387) out of 10 for Birchwood Grange Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.520 for Birchwood Grange Care Home - Avery Healthcare is calculated as follows: ( (204 Excellents x 5) + (99 Goods x 4) + (24 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 331 Ratings = 4.52

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.867 Points relating to the number of positive Reviews for Birchwood Grange Care Home - Avery Healthcare is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 150 registered maximum number of service users is 30. 26 Positive Reviews ÷ 30 = 0.867

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Dec 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (19)

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Meet the Team (1)

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Linda Simpson

Job Title: Home Manager

Joined: 2017

Hello, my name is Linda, and I am delighted to be the Home Manager here at Birchwood Grange.


I have 34 years of experience within the healthcare sector and have achieved qualifications such as Registered General Nurse. Working in residential and nursing settings, I have previously been Deputy Manager for four different care homes, including Birchwood Grange, prior to my current Home Manager role, gaining plenty of experience and valuable skills.


Within this time, I have shared many treasurable moments with the residents I have had the pleasure to meet along the way. One proud moment that I will cherish throughout my career was when I was able to support a young respite resident live in her own flat independently following a severe brain injury and a prolonged period of coma. Seeing her progression and confidence rise is a moment I will never forget.


I would best describe myself as someone who is very friendly and approachable whilst being passionate about delivering quality care to residents and supporting staff. In my spare time, I love visiting family, travelling to other countries, eating out and meeting new people. Luckily for me, this is very easy to do in our home!


Avery Healthcare, owners of Birchwood Grange, strives to be the best in care and providing high-quality services. They always put their residents first whilst offering their best support to managers and staff. Birchwood Grange is genuinely a one-off, with its beautiful landscaped gardens that entertain and a truly home-from-home feel.


I look forward to welcoming you to the Birchwood Grange community.