Birchwood Grange Care Home - Avery Healthcare

177 Preston Hill, Kenton, Harrow HA3 9UY
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9.4 169 Reviews
  • Birchwood Grange Care Home - Avery Healthcare, Harrow
A diverse and inclusive setting, Birchwood Grange Care Home fosters a strong and nourishing community. Residents benefit from top-tier care and companionship, enhancing their comfort later in life. Couples or companions continuing their care journey together are warmly embraced in the home, which provides residential, respite, and dementia care.

Approaching the home is a memorable experience, with unique decorative flowers and ornamental animals inspired by the energetic and popular staff team. Their 'je ne sais quoi' brings a unique charm to Birchwood Grange.

A visit is worthwhile to learn about the team's exceptional residential care and companionship. The home features its own hair salon, café and garden, offering gardening opportunities for residents.

If you'd like to stay up to date with everything going on at the Harrow care home, take a look at their Facebook page.

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Care Provided by Birchwood Grange Care Home - Avery Healthcare

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 150 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Earl Elliott (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (150)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Birchwood Grange Care Home - Avery Healthcare

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,400
    • Self-Funded Nursing Care from £1,510
    • Self-Funded Nursing Dementia Care from £1,565
    • RESPITE Self-Funded Residential Care from £1,400
    • RESPITE Self-Funded Nursing Care from £1,510
    • RESPITE Self-Funded Nursing Dementia Care from £1,565
  • (these prices are only a guideline, please contact Birchwood Grange Care Home - Avery Healthcare to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Birchwood Grange Care Home - Avery Healthcare Reviews (169)

Total of 169, showing 61-80
9.4

Birchwood Grange Care Home - Avery Healthcare has a Review Score of 9.4 (9.387) out of 10, based on 28 reviews in the last 2 years. Over all time Birchwood Grange Care Home - Avery Healthcare has 169 reviews.

Overall Experience

  • 138
  • 28
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Date Published

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4
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Review from C M (Daughter of Resident) published on 28 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been pleased with the care, facilities, food etc. provided at Birchwood Grange Care Home.
But at times, I have seen the staff working very hard, long hours and perhaps extra shifts. This result in tiredness which can then reflect on the quality of care.
It would be good if the staff situation
can be looked into and maybe there is a need for extra staff available. Values in health care can be included as part of their ongoing training. Thank you.

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Review from Amine B (Regular Volunteer) published on 1 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is better than Norway. It is more colours here than it is in Norway. We have more healthy food in the care homes. I think it is important with the health, but it is more fun to live here than in Norway. In Norway, you just wait to die, but here you have many things to do and you can have fun while
they are here. Very nice place you have here.

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Review from M S (Daughter of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the skilled, caring staff who care for my dad.
The rooms are lovely and clean.
There is lots to do for the residents.
It's so nice to take my dad for a cup of tea in the tearoom where it's free.
Lots of musicians and dogs visit - which is great for my dad's dementia.
This is a
place with a good heart.

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Review from Teresa S (Daughter of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise Birchwood Grange highly enough.
My mother became seriously ill one day after admittance and I am so grateful that she is facing the end of her life here.
She has been treated with expert care, dignity and respect.
As for our family, we have wanted to be present to the end and we have
been looked after so well by the staff at Birchwood Grange.
They constantly check in with us to check that my mother's needs are being met and they absolutely have been.
Thank you, thank you, thank you.

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Review from Rita C (Daughter of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum received the most amazing end of life care at Birchwood Grange.
Every member of staff showed the highest level of care and professionalism.
The home itself was exceptional. feeling homely and a happy environment.
The staff didn't just look after mum but provided us with support at a very difficult
time.

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Review from R L (Son of Resident) published on 11 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The decision to place my father in a nursing home was very difficult and a last resort due to his deteriorating health. The staff at Birchwood Grange were very supportive when he arrived there. He settled in immediately and appeared happy and comfortable During the summer, he was encouraged to enjoy
time outdoors and attend entertainment and visit the Mandir for prayers. Towards the end of his life, the staff provided excellent care, kindness with dignity. Our family thank all the staff.

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Review from Ina M (Friend of Resident) published on 24 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very impressed with the care our friend received in Birchwood Grange. It was an attractive environment and staff were caring, supportive and considerate. Visitors were made very welcome and there was a warm and friendly atmosphere in the home.

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Review from Anilkumar S (Son-in-law of Resident) published on 19 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Polite, friendly, hard-working staff and manager.
Excellent Asian vegetarian food and good decor.
Reasonable car parking.

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Review from Anne K (Daughter of Resident) published on 12 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed here for respite until her house was suitable for her to return, she was very unwell and needed support 24 hours with care and treatment. All staff gave her respect, privacy and dignity at all times making sure she was safe at all times. My other family members from abroad were extremely
happy throughout her stay.

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Review from Pauline D (Brother-in-law of Resident) published on 11 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic place.

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Review from Lee D (Brother of Resident) published on 11 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a beautiful care home. Staff are excellent and very polite. They deal with so much and know how to comfort when its end of time.

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Review from M K (Regular Volunteer) published on 6 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In comparison to other care homes I have visited, Birchwood Grange definitely ticks all the boxes. The staff are very welcoming, friendly and caring and the atmosphere is always warm and positive. The tasteful decor makes the place feel homely and I particularly like that there's various forms of activities
and entertainment available to the residents.

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Review from F B (Regular Volunteer) published on 8 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a volunteer for over two weeks. In this short experience, I have seen the great amount of care given by the staff to all the residents.
I have also seen something that does not exist in many other care homes which is an activity time. During this time the staff all work together to entertain
the residents either by activities where they sit and enjoy (like music) or activities which they personally join (like art).

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Review from Jane S (Daughter of Resident) published on 26 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whilst my father was only in Birchwood for a very short period, we were so impressed with the quality of care. The kindness of the staff and all the facilities and environment. Not only was it comfortable for dad, but also for us.

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Review from G M (Son of Resident) published on 10 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been here since February and all I can say is I am extremely happy with this home and the service. The smiles and warmth are very radiant and I would recommend this home to all I can. Thank you.

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Review from Anne M (Relative of Resident) published on 25 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home, I wish my own mother had been in a home like this one.
If I could go back 20 years, I would pick this one.

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Review from Carly U (Great-Niece of Resident) published on 25 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful home. Would highly recommend to others.

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Review from Nicole S (Niece of Resident) published on 22 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our auntie has been made very comfortable. The care home staff are second to none, very attentive and caring. Sometimes it's the smaller details that make her stay comfortable, like a pillow resting under her arm, whilst she is sleeping. The staff are all amazing and extremely polite and welcoming.
The grounds are absolutely beautiful with much attention to detail, giving a sense of calm and tranquillity.

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Review from Denise S (Sister of Resident) published on 22 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention of the carers and nurses are fantastic, they are always helpful. As you come into the home you see a fantastic display of ornaments in the front it's breathtaking, so much effort has been put into it and also the back garden. The care home is a credit to all the staff who work
there.

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Review from Fathi M (Regular Volunteer) published on 8 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience during my time here in Birchwood Grange care home was both enjoyable and beneficial. This is because everyone treated all the volunteers with respect and made sure they were comfortable. It was very beneficial as I got to see staff members in action (communicating with residents) which
gave me an idea on how to approach certain residents.

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Current Review Score: 9.4 (9.387)

Overview of Review Score

The Review Score of 9.4 (9.387) out of 10 for Birchwood Grange Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.520 for Birchwood Grange Care Home - Avery Healthcare is calculated as follows: ( (204 Excellents x 5) + (99 Goods x 4) + (24 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 331 Ratings = 4.52

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.867 Points relating to the number of positive Reviews for Birchwood Grange Care Home - Avery Healthcare is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 150 registered maximum number of service users is 30. 26 Positive Reviews ÷ 30 = 0.867

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Dec 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (19)

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Meet the Team (1)

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Linda Simpson

Job Title: Home Manager

Joined: 2017

Hello, my name is Linda, and I am delighted to be the Home Manager here at Birchwood Grange.


I have 34 years of experience within the healthcare sector and have achieved qualifications such as Registered General Nurse. Working in residential and nursing settings, I have previously been Deputy Manager for four different care homes, including Birchwood Grange, prior to my current Home Manager role, gaining plenty of experience and valuable skills.


Within this time, I have shared many treasurable moments with the residents I have had the pleasure to meet along the way. One proud moment that I will cherish throughout my career was when I was able to support a young respite resident live in her own flat independently following a severe brain injury and a prolonged period of coma. Seeing her progression and confidence rise is a moment I will never forget.


I would best describe myself as someone who is very friendly and approachable whilst being passionate about delivering quality care to residents and supporting staff. In my spare time, I love visiting family, travelling to other countries, eating out and meeting new people. Luckily for me, this is very easy to do in our home!


Avery Healthcare, owners of Birchwood Grange, strives to be the best in care and providing high-quality services. They always put their residents first whilst offering their best support to managers and staff. Birchwood Grange is genuinely a one-off, with its beautiful landscaped gardens that entertain and a truly home-from-home feel.


I look forward to welcoming you to the Birchwood Grange community.