Birchwood Grange Care Home - Avery Healthcare

177 Preston Hill, Kenton, Harrow HA3 9UY
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9.4 169 Reviews
  • Birchwood Grange Care Home - Avery Healthcare, Harrow
A diverse and inclusive setting, Birchwood Grange Care Home fosters a strong and nourishing community. Residents benefit from top-tier care and companionship, enhancing their comfort later in life. Couples or companions continuing their care journey together are warmly embraced in the home, which provides residential, respite, and dementia care.

Approaching the home is a memorable experience, with unique decorative flowers and ornamental animals inspired by the energetic and popular staff team. Their 'je ne sais quoi' brings a unique charm to Birchwood Grange.

A visit is worthwhile to learn about the team's exceptional residential care and companionship. The home features its own hair salon, café and garden, offering gardening opportunities for residents.

If you'd like to stay up to date with everything going on at the Harrow care home, take a look at their Facebook page.

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Care Provided by Birchwood Grange Care Home - Avery Healthcare

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 150 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Earl Elliott (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (150)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Birchwood Grange Care Home - Avery Healthcare

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,400
    • Self-Funded Nursing Care from £1,510
    • Self-Funded Nursing Dementia Care from £1,565
    • RESPITE Self-Funded Residential Care from £1,400
    • RESPITE Self-Funded Nursing Care from £1,510
    • RESPITE Self-Funded Nursing Dementia Care from £1,565
  • (these prices are only a guideline, please contact Birchwood Grange Care Home - Avery Healthcare to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Birchwood Grange Care Home - Avery Healthcare Reviews (169)

Total of 169, showing 121-140
9.4

Birchwood Grange Care Home - Avery Healthcare has a Review Score of 9.4 (9.387) out of 10, based on 28 reviews in the last 2 years. Over all time Birchwood Grange Care Home - Avery Healthcare has 169 reviews.

Overall Experience

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  • 28
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Date Published

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Review from Barbara H (Resident) assisted by family/friend published on 18 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is friendly, warm and kind. I like the breakfast and the music. The staff take care of me and I like the way that everyone talks to me.

Reply from Mark Bird, Home Manager at Birchwood Grange Care Home - Avery Healthcare

Thank you Barbara I am so pleased you are happy and content, it is a pleasure to know you.


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Review from Mukesh G (Resident) assisted by family/friend published on 18 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is nice to me and makes me drinks and helps me. I like my activities and the Asian food. Everyone is so friendly and makes so much fuss over me. I like it here and so does my mum who is also a resident here. We feel very much at home.

Reply from Mark Bird, Home Manager at Birchwood Grange Care Home - Avery Healthcare

Dear Mukesh


Thank you for taking the time to review the home, I am so pleased you are happy and settled, it really is nice to hear this and if I can be of any assistance please ask to see me at any time.


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Review from C H (Resident) assisted by family/friend published on 17 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to the home 6 months ago and everyone has been really nice to me. Staff go shopping for me and always ask how I am and if I need anything. The activity team always ask if I'd like to join any of the many activities and I really like my own room and the coffee lounge. The home shop has some nice
treats too.

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Review from Mukesh M (Son of Resident) published on 4 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was at Birchwood Grange care home for approximately 3 years. In that period my family and I got to know a lot of the staff.
I/we found the care to be above average, in fact very good, also the staff and managers were very helpful and accommodated many requests with smiles on their faces.

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Review from T C (Resident) assisted by family/friend published on 21 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy the family coming to see me.
The carers are nice to me and look after me well.
I like my room and the home is nicely decorated.
I enjoy the Catholic services and the ladies come to give me communion.

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Review from D S (Resident) assisted by family/friend published on 21 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care is really good.
I like the music and activities, I go to as many as I can.
I also like the church services.
I like the food and my room, it's very peaceful.
The lounge is decorated like a hotel but is very welcoming.
I like to see what's going on, so enjoy being in the lounge.

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Review from Joan P (Resident) assisted by family/friend published on 21 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The thing I like is to read.
There are lots of books in the library to borrow.
I like when the animals come to visit and I like the music and the people who sit at my table at meal times.
The care is very good, they are so kind and have a lot of patience when sometimes I'm not very happy.
The home
is my home and I'm very happy.

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Review from Robert F (Resident) assisted by family/friend published on 24 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been here nearly three years and it really feels comfortable and friendly. My bedroom is well furnished and clean and the facilities are very good. The social activities are enjoyable although I'm happy with my own company, and can phone my brother regularly and see him. I enjoy the food and
am happy with the care from nurses and care assistants. I think the gardens and the building are very attractive.

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Review from Sharon M (Resident) assisted by family/friend published on 24 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like it here it's really nice, friendly and caring. I like my room, love the colours, the bathroom and it's all very clean. Activities are good and I can ask for help when I feel down. The carers are really nice and listen to me. I love it here.

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Review from P C (Resident) assisted by family/friend published on 24 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think the home is really friendly. The carers look after me really well, the food is really tasty and I really enjoy the activities.

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Review from Hanel S (Son of Resident) published on 24 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The activity co-ordinator is amazing, very helpful and caring. All of Astor unit staff are amazing and very helpful. My mum has been well looked after. I'm glad we chose Birchwood.

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Review from Diana A (Wife of Resident) published on 18 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my husband has been in this care home he has become calmer and more settled. The carers are all very good with him and other residents. He has put on weight with the good food. They have a singer that comes in and sings with him in Greek and my husband comes alive, I can see my husband is very
happy and content.
I would like to thank everybody involved as I can now feel at ease that he is safe and secure. Thank you very much.

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Review from M P (Resident) assisted by family/friend published on 17 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel safe and comfortable in the home and well looked after. I like to watch TV and enjoy the food. I have no complaints.

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Review from Shelia G (Resident) assisted by family/friend published on 17 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's beautiful. I like everything here so far. I enjoy the activities the most. I'm happy here and people are nice.

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Review from A I (Resident) assisted by family/friend published on 17 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my home, I have made many friends and enjoy being with the activity team. I like to meet and greet new residents and show them around. I like going for walks in the garden.

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Review from Roger S (Resident) assisted by family/friend published on 17 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy living here. I enjoy the activities and the food is very good. I get up and shower every day. Most of the time I like going and listen to all the activities.

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Review from E T (Resident) published on 17 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Some very helpful staff. I chose this home out of 5 homes. I like the gardens, the view as you come in. The manager gave me a bottle of champagne, he is easy to talk to. I'm very happy here it's a lovely home.

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Review from D F (Son of Resident) published on 27 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was there just over a month. I found the facility to be well maintained and clean.
The staff were always helpful and friendly.
I would recommend Birchwood Grange to anyone who has a family member in the same situation.

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Review from E D (Widow Widower) published on 26 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was treated with kindness and dignity during the last few weeks of his life. My daughter, son and I spent a large part of each day with him and always found the staff cheerful, helpful and caring, both to him and us. All of the staff went out of their way to help us through a very difficult
time.

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Review from K U (Son of Resident) published on 26 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was treated with dignity and the staff were all very professional and caring. A great place for the last few days of my father's life.

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Current Review Score: 9.4 (9.387)

Overview of Review Score

The Review Score of 9.4 (9.387) out of 10 for Birchwood Grange Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.520 for Birchwood Grange Care Home - Avery Healthcare is calculated as follows: ( (204 Excellents x 5) + (99 Goods x 4) + (24 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 331 Ratings = 4.52

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.867 Points relating to the number of positive Reviews for Birchwood Grange Care Home - Avery Healthcare is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 150 registered maximum number of service users is 30. 26 Positive Reviews ÷ 30 = 0.867

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Dec 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (19)

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Meet the Team (1)

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Linda Simpson

Job Title: Home Manager

Joined: 2017

Hello, my name is Linda, and I am delighted to be the Home Manager here at Birchwood Grange.


I have 34 years of experience within the healthcare sector and have achieved qualifications such as Registered General Nurse. Working in residential and nursing settings, I have previously been Deputy Manager for four different care homes, including Birchwood Grange, prior to my current Home Manager role, gaining plenty of experience and valuable skills.


Within this time, I have shared many treasurable moments with the residents I have had the pleasure to meet along the way. One proud moment that I will cherish throughout my career was when I was able to support a young respite resident live in her own flat independently following a severe brain injury and a prolonged period of coma. Seeing her progression and confidence rise is a moment I will never forget.


I would best describe myself as someone who is very friendly and approachable whilst being passionate about delivering quality care to residents and supporting staff. In my spare time, I love visiting family, travelling to other countries, eating out and meeting new people. Luckily for me, this is very easy to do in our home!


Avery Healthcare, owners of Birchwood Grange, strives to be the best in care and providing high-quality services. They always put their residents first whilst offering their best support to managers and staff. Birchwood Grange is genuinely a one-off, with its beautiful landscaped gardens that entertain and a truly home-from-home feel.


I look forward to welcoming you to the Birchwood Grange community.