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Whitefriars Nursing & Residential Home has a Review Score of 8.2 (8.243) out of 10, based on 3 reviews in the last 2 years. Over all time Whitefriars Nursing & Residential Home has 3 reviews.
Review from Brian M (Son of Resident) published on 9 February 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Jayson Moldero, Manager at Whitefriars Nursing & Residential Home
Thank you for your kind words! We're so glad to hear you are happy with our care and hospitality for your mother. It's our priority to make everyone feel at home and well looked after. If you have any questions or need anything, we're always here for you.
Jayson
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Treated with Dignity
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Value for Money
Review from L P (Daughter of Resident) published on 2 February 2024
Submitted via Website •
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Overall Experience
4.0 out of 5
Reply from Jayson Moldero, Manager at Whitefriars Nursing & Residential Home
Thank you for your thoughtful review. We're glad to hear you've noticed our commitment to care and the knowledge we hold about your father's needs. We acknowledge your feedback regarding the need for updates to our facility and menu. Please know we are actively working on these areas to enhance our residents' living experience and family involvement. Your insights are invaluable to us, and we appreciate the opportunity to improve. Thank you and see you around.
Warm regards,
Jayson
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Cleanliness
Treated with Dignity
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Review from Christine B (Daughter of Resident) published on 15 January 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Jayson Moldero, Manager at Whitefriars Nursing & Residential Home
Thank you for your kind words, we really appreciate your feedback.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 8.2 (8.243) out of 10 for Whitefriars Nursing & Residential Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 3 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.8 out of 5 from 3 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.457 for Whitefriars Nursing & Residential Home is calculated as follows: ( (18 Excellents x 5) + (15 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 35 Ratings = 4.457
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.786 Points relating to the number of positive Reviews for Whitefriars Nursing & Residential Home is based on 3 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6. 3 Positive Reviews ÷ 5.6 = 0.536
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 3 Oct 2023
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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