The home is very friendly and staff are wonderful
Heather P (Niece of Resident)
I feel constantly grateful that my mother found her way here.
Lydia D (Daughter of Resident)
My dad has blossomed since being in the home and I am so very happy for him to be here.
J D (Daughter of Resident)
Actual fee is dependent on outcome of pre-admission assessment.
Fees do not include extras such as hairdressing and chiropody or dentist visits and treatment.
Bourne House has a Review Score of 10 (9.962) out of 10, based on 22 reviews in the last 2 years. Over all time Bourne House has 91 reviews.
Review from Terence M (Son of Resident) published on 13 March 2025
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Overall Experience
5.0 out of 5
Reply from Bourne House, Home Manager at Bourne House
Thank you for your kind words and for taking the time to share your experience. It's wonderful to hear that your mother has settled in well at Bourne House and is receiving the care she deserves. Your appreciation means so much to our team, from the carers to the management, and will certainly encourage us to keep up the good work. We're truly grateful for your support.
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Review from David C (Husband of Resident) published on 10 March 2025
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5.0 out of 5
Reply from Bourne House, Home Manager at Bourne House
Thank you so much for your kind words regarding Bourne House. It's heartwarming to hear that your wife is settled and content in our care. Our team is dedicated to ensuring every resident feels comfortable and valued, and we're so pleased that you feel welcomed during your visits too. Your recommendation means a great deal to us all.
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Review from Yehen J (Son of Resident) published on 24 December 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Stuart Lamacraft, Marketing Assistant at Bourne House
Thank you so much for your thoughtful and kind review. We're truly delighted to hear that your father feels comfortable and well cared for at Bourne House. Our team is dedicated to creating a warm, homely environment and providing compassionate care and it's heartwarming to know that this has made a difference to your family. Your recommendation means the world to us and thank you for sharing your experience!
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Review from Julie R (Daughter of Resident) published on 24 December 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Stuart Lamacraft, Marketing Assistant at Bourne House
Thank you so much for your wonderful review. We're thrilled to hear you found our service at Bourne House to be first-class and that you appreciated the efforts of our carers and activities team. Your kind words mean so much to us and inspire our team to continue providing exceptional care and enriching experiences. Thank you for your support!
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Review from Kev H (Son of Resident) published on 10 December 2024
Submitted via Website •
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5.0 out of 5
Reply from Stuart Lamacraft, Marketing Assistant at Bourne House
Thank you so much for sharing your review. We are deeply moved and honoured by your kind words about the care your mum received at Bourne House. It was a privilege to support her and your family throughout her time with us, especially during her final days. Your recognition of our team's commitment and professionalism means the world to us. Please know that your mum's memory remains close to our hearts and we are grateful to have been a part of her journey. Wishing you and your family continued comfort and peace.
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Review from Stephen C (Nephew of Resident) published on 21 November 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Stuart Lamacraft, Marketing Assistant at Bourne House
Thank you for sharing your experience with us. We're so glad to hear that your visit to Bourne House was positive and that you found your relative well cared for. Our team works hard to ensure our residents' needs are met with compassion and professionalism and it's wonderful to know that this gave you confidence and peace of mind. Your feedback means so much to us - thank you for taking the time to share it.
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Review from Michael N (Husband of Resident) published on 20 November 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Stuart Lamacraft, Marketing Assistant at Bourne House
Thank you so much for your kind words and glowing review of Bourne House. It means the world to us to know that your wife is calm and happy - that's always our goal. Our team takes great pride in maintaining a warm, welcoming environment and providing the highest standard of care, so your feedback truly reinforces our efforts. We're honoured to have earned your trust and are here to support you both every step of the way.
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Review from Paul G (Son of Resident) published on 14 October 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Stuart Lamacraft, Marketing Assistant at Bourne House
Thank you so much for your kind review. We're truly grateful for your heartfelt words and are glad to hear that your dad received the care and attention he deserved during his time at Bourne House Nursing Home. Our staff and management are deeply committed to making a positive difference and your appreciation means a lot to all of us. It was our honour to care for your dad and we're thankful to have been a part of his journey. Wishing you and your family all the best.
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Review from Anne D (Wife of Resident) published on 4 September 2024
Submitted via Postal Card •
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5.0 out of 5
Reply from Chris Trott, Home Manager at Bourne House
We are so pleased you are happy with our home and thank you very much for the lovely words - they remind us why we enjoy what we do.
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Review from Lydia D (Daughter of Resident) published on 2 August 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Chris Trott, Home Manager at Bourne House
Thank you so much for your feedback, we are very happy that you have taken the time to let us know you are happy with the care we are giving your mother.
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Review from J P (Friend of Resident) published on 7 March 2024
Submitted via Postal Card •
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5.0 out of 5
Reply from Chris Trott, Home Manager at Bourne House
Thank you so much for your very positive comments. This helps motivate us and assure us we are doing a good job.
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Review from Maria D (Friend of Resident) published on 25 October 2023
Submitted via Postal Card •
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5.0 out of 5
Reply from Isaac D'Souza, Administration Manager at Bourne House
A family environment sums up our care home wonderfully. Thank you very much for your review.
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Review from A W (Husband of Resident) published on 20 October 2023
Submitted via Postal Card •
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5.0 out of 5
Reply from Isaac D'Souza, Administration Manager at Bourne House
Thank you very much for your appreciation. Will surely inform our team about it.
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Review from Kathy W (Daughter of Resident) published on 10 October 2023
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5.0 out of 5
Reply from Isaac D'Souza, Administration Manager at Bourne House
Thank you very much for these kind words, very much appreciated. Our staff truly are committed to supporting the residents with the best experience of care.
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Review from A S (Son of Resident) published on 5 September 2023
Submitted via Postal Card •
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5.0 out of 5
Reply from Isaac D'Souza, Administration Manager at Bourne House
Thank you very much for your lovely comments. Our staff at Bourne House are dedicated to provide the best care for our lovely residents. Thank you again for your review and will surely pass this on to the team.
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Review from Deborah P (Daughter of Resident) published on 30 August 2023
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5.0 out of 5
Reply from Isaac D'Souza, Administration Manager at Bourne House
We thank you for those kind words in your review for Bourne House. We really appreciate it and as Team Bourne House this really means a lot to us. Thank you once again.
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Review from Christine K (Partner of Resident) published on 31 July 2023
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Overall Experience
5.0 out of 5
Reply from Chris Trott, Home Manager at Bourne House
We really appreciate your words of encouragement. We are very happy that you chose our care home and are grateful for your recommendation.
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Review from Pattie P (Wife of Resident) published on 12 July 2023
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5.0 out of 5
Reply from Chris Trott, Home Manager at Bourne House
Thank you for your lovely words - they mean so much to our team. We are so happy you chose our care home and you and your husband are so happy.
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Review from Neelma I (Daughter of Resident) published on 28 June 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Sydney Lyttleton, Marketing Assistant at Bourne House
Thank you for your review and positive comments, regarding our home and staff, who work hard to deliver high standards of quality care at all times. Your feedback will be passed on to the team.
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Review from Shama N (Daughter of Resident) published on 14 June 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Chris Trott, Home Manager at Bourne House
Thank you for taking the time to review our service and for your encouraging words, it means a lot to us.
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The Review Score of 10 (9.962) out of 10 for Bourne House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 22 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.962 for Bourne House is calculated as follows: ( (253 Excellents x 5) + (8 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 262 Ratings = 4.962
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Bourne House is based on 22 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 22 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 11 Oct 2022
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Job Title: Home Manager
Joined: 2018
I’m Chris, I manage our beautiful home. I enjoy motivating my team to provide outstanding quality care to our residents and of course their families and friends.
I am a registered nurse, who specialises in special needs. I moved into a leadership role over 10 years ago, and have been a home manager for 15 years.
My hobbies are spending as much time with my children and grandchildren, and pets!
I AM BOURNE TO CARE
Job Title: Deputy Manager
I am a Registered Nurse and have got over 10 years of experience working in the care sector. I have worked my way up from healthcare assistant to management.
I believe in leading the team by example and am dedicated to providing outstanding person-centred care to each and every resident by developing and supporting the team members.
I truly believe in the mission and values of the Future Care Group to enhance the quality of life of the individuals and to support them to have a meaningful life.
During my free time, I enjoy spending time with my family and gardening.
I AM BOURNE TO CARE
Job Title: Head Chef
Joined: 2023
I am Firmo Agoncillo, and I am excited to introduce myself as the Head Chef at Bourne House Nursing Home. In 1999, I successfully obtained my NVQ Level 2 & 3 in Catering/Hospitality from West Thames College.
Additionally, I have earned the Supervising Food Safety in Catering Level 3 Award. With over two decades of experience, I have worked as a Chef in five different care homes throughout England, starting in 1996.
Joining Bourne House is a wonderful opportunity for me to showcase my culinary expertise and create delectable dishes. I take great pride in not only preparing delicious meals but also presenting them with an aesthetic touch. Witnessing the smiles and satisfaction on the faces of the residents truly brightens my day. It is my utmost pleasure to utilize my experience to contribute to the dining experience at Bourne House Nursing Home.
I AM BOURNE TO CARE
Job Title: Head of House Keeping
Joined: 2014
Hi, I am Trevor Gubby, I have been with the Bourne House family since 2014. I am a member of the House Keeping team which plays an important role in the cleanliness of our home. Maintaining a clean environment is the essential part of healthy living. A clean home is a happy home! The feeling at Bourne House is a positive one and felt by the staff and the residents alike. We are one strong, happy family!
I AM BOURNE TO CARE
Job Title: Maintenance Coordinator
Hi, I am Florin Albu. I started working with Bourne House Nursing Home in 2016 and my journey since then has been phenomenal. As a maintenance coordinator, my responsibilities involve maintaining the facility internally and externally and to ensure that anything and everything is safe and in working order. My fellow colleagues and management have always been supportive and it makes me feel like we are all one family.
I AM BOURNE TO CARE
