Bourne House

45 Langley Avenue, Surbiton KT6 6QR
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Top 20 carehome certificate
10 91 Reviews
  • Bourne House, Surbiton
Bourne House Nursing Home is an attractive detached Victorian, character property retaining many of the glorious features and atmosphere you would expect.

Situated in Surbiton, within the Royal Borough of Kingston upon Thames, this ideal location is right in the heart of prestigious Southborough conservation area.

Bourne offers 38 spacious rooms a majority of which have an en-suite toilet and sink area, a wide range of facilities and 24-hour expert care.

This carefully converted home is complimented with a beautiful rear landscaped garden to enable residents, families and guests to enjoy being close to nature.

Bourne House Nursing Home is part of the Aria Care Group - a leading provider of high-quality care homes, dedicated to creating unique settings and delivering outstanding care.

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Care Provided by Bourne House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Chris Trott (Responsible Individual)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
    • Single Rooms with ensuite Wet Room (37)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Bourne House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,600
    • Self-Funded Residential Dementia Care from £1,600
    • Self-Funded Nursing Care from £1,850
    • Self-Funded Nursing Dementia Care from £1,850
    • RESPITE Self-Funded Residential Care from £1,750
    • RESPITE Self-Funded Residential Dementia Care from £1,750
    • RESPITE Self-Funded Nursing Care from £1,850
    • RESPITE Self-Funded Nursing Dementia Care from £1,850

  • Actual fee is dependent on outcome of pre-admission assessment.
    Fees do not include extras such as hairdressing and chiropody or dentist visits and treatment.
  • (these prices are only a guideline, please contact Bourne House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Bourne House Reviews (91)

Total of 91, showing 21-40
10

Bourne House has a Review Score of 10 (9.962) out of 10, based on 22 reviews in the last 2 years. Over all time Bourne House has 91 reviews.

Overall Experience

  • 83
  • 8
  • 0
  • 0
  • 0

Date Published

91
8
10
22
69

Review from Heather P (Niece of Resident) published on 13 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very friendly and staff are wonderful. I am very impressed with the care given to my aunty.

Reply from Chris Trott, Home Manager at Bourne House

Thank you for taking the time to review our service - your positive words really do mean a lot to all of us.


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Review from Pamela J (Wife of Resident) published on 28 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After 10 weeks in hospital, my husband was transferred to Bourne House Nursing Home. Within a few days, I noticed a remarkable improvement in his condition, more relaxed and content. All the staff have a good understanding of Alzheimers and how to treat it, in a pleasant environment.

Reply from Chris Trott, Home Manager at Bourne House

Thank you so much for choosing our care home and thank you for your feedback.


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Review from Chris H (Wife of Resident) published on 15 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was so pleased for my husband to be assigned to Bourne House Care Home after he was discharged from hospital as I had heard great reviews of it and once worked in the kitchen years ago!
In particular, the staff are so kind and caring - it's taken a great weight off my shoulders!

Reply from Isaac D'Souza, Administration Manager at Bourne House

Thank you very much for your lovely words, it means a lot to our team. It helps us to just get better to the best each day. We are Bourne To Care.


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Review from J D (Daughter of Resident) published on 2 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On arrival, the team made my dad feel very welcome. They are all very attentive and very professional at all times, together with making it feel like a real home. I have been kept up to date with my dad's progress in the few weeks he has been in Bourne House. The staff are so friendly. My dad has blossomed
since being in the home and I am so very happy for him to be here. A real family atmosphere. The home is so very clean and I can't thank the team enough, for the care they are giving to my dad. I truly made the right decision to bring my dad to Bourne House.

Reply from Isaac D'Souza, Administration Manager at Bourne House

Thank you very much for those appreciative words. This really encourages our team to create a topmost benchmark in care. Your feedback helps us get better and better each day.


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Review from Heather D (Daughter of Resident) published on 4 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A warm, friendly welcome from all staff on entering the home. After a few visits, they knew our names and who we are visiting. Early visits, they asked the family lots of questions to get to know the new residents and put together a care plan. Room a good size, highly decorated and well equipped. Staff
always available and popping into check if anything needed by residents. The staff are always friendly and cheerful. Nothing is too much trouble. We, the family, feel their care helped us get our family member home. so highly recommend Bourne House. You struggle to find a better home.

Reply from Isaac D'Souza, Administration Manager at Bourne House

These comments mean such a lot to our staff team. Thank you so much for your appreciation, we will share these with the team.


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Review from Aspy S (Nephew of Resident) published on 3 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mu uncle has settled down nicely. He seems happy, though communication is difficult with him. He is well looked after by the carers, who treat him with dignity. His room is spacious and clean. Overall, the nursing home is taking good care of him.

Reply from Isaac D'Souza, Administration Manager at Bourne House

We are pleased you are happy with our care home and thank you for your appreciation.


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Review from Christopher B (Son of Resident) published on 26 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in Bourne House since December 2019. He always looks clean and tidy, well-fed and happy. The staff always greet us with a happy smile, when I come to visit Dad, offering us tea/coffee. When you walk into Bourne House, it is always fresh, clean and tidy and we know Dad is being well
looked after.

Reply from Sydney Lyttleton, Marketing Assistant at Bourne House

Thank you for such a positive review. Our highly experienced team at Bourne House Nursing Home aim to always provide the best care for your loved ones and aspire to make a difference in the lives of those we engage with. We appreciate you kind words and they will be passed on to the rest of the team.


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Review from H W (Son-in-law of Resident) published on 5 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care. Mum's been here for many years now.

Reply from Sydney Lyttleton, Marketing Assistant at Bourne House

Thank you for your positive review. The care services we deliver as a team to our residents are extremely important to us. We thank you again for your feedback.


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Review from Rekha K (Daughter of Resident) published on 16 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was brought to Bourne House, five days back. The staff have been extremely caring and attentive to ensure her smooth transition to the nursing home. The facilities are excellent, really first-class, lots of light and it's very clean. Really happy to have my mum here, could not find a better place.

Reply from Chris Trott, Home Manager at Bourne House

Thank you for your lovely feedback. We are very happy that you are pleased with our service.


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Review from D G (Son of Resident) published on 14 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with all the care and support given to Dad during his time at Bourne House.

Reply from Chris Trott, Home Manager at Bourne House

Thank you for your feedback. It was our genuine pleasure to support you all during his stay with us.


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Review from Pat W (Wife of Resident) published on 5 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband arrived at Bourne House from hospital a year ago. He had been diagnosed with dementia, was gaunt, unable to walk and not interested in anything. From the first day, Bourne House had a welcoming, happy atmosphere. He has received the best care and nursing plus excellent food and his health
has improved greatly. Although he still has problems, he enjoys the activities and the company of the staff, who look after him. He has a very pleasant room, overlooking the garden and he really enjoys going into the garden when the weather permits. The staff are patient and kind and have helped me to come to terms with his condition and problems as well as helping him. He is well cared for.

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Review from Anthony B (Friend of Resident) published on 31 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly reception, really helpful staff who are taking great care of my friend.

Reply from Chris Trott, Home Manager at Bourne House

Thank you for taking the time to send in your review and your encouraging words, they are very much appreciated.


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Review from J W (Daughter of Resident) published on 30 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has been here since Oct 2021, he has settled down very well, He is enjoying the environment and feels at home. The management and staff are excellent. They are very time considerate to the resident and the relatives. It is an excellent place to be.

Reply from Chris Trott, Home Manager at Bourne House

Thank you for your lovely words. They mean a lot to us and help remind us why we do this wonderful job.


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Review from Kandiah P (Brother of Resident) published on 22 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was brought to the care home in December since then there has been an improvement in his health. The staff and management have been taking good care of him. We are happy to have him here he feels at home. Thank you very much for taking good care of him.

Reply from Chris Trott, Home Manager at Bourne House

Thank you for your lovely words - it means a lot to us all.


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Review from G S (Son of Resident) published on 18 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father stayed here for about two months before he passed. I cannot fault the care given. Top marks. The staff were always helpful and courteous.

Reply from Monika Jankauskaite, Digital Marketing Manager at Bourne House

Thank you so much for your kind review of Bourne House. It was our pleasure to look after your lovely father and even though it was only a short stay, your father has touched the hearts of many and he is missed by all of us.


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Review from Paul S (Son of Resident) published on 11 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father, who did not want to go into a home, has been completely happy and would not want to go back home. For me, as a son, seeing this has allowed me to relax and not worry. Well done to all the staff for making my dads short time left a good time. Thank you all.

Reply from Chris Trott, Home Manager at Bourne House

Thank you for your lovely words; it means such a lot to all of us and reminds us of why we do what we do.


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Review from George R (Son of Resident) published on 8 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is in Bourne House care home, Surbiton Surrey. He is now receiving an end of life care plan, he has been a resident for the last 9 years and has been looked after well. I had a lot of confidence and reassurance with the way the team handled my father's specific care needs.

Reply from Monika Jankauskaite, Digital Marketing Manager at Bourne House

Thank you very much for your review and kind words. We work hard as a team to ensure that we deliver person-centred care and knowing that you’re happy with the care provided to your father is very important for us.


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Review from S M (Daughter of Resident) published on 3 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely grateful for the care that my father has received at Bourne House.
The manager and her staff have provided excellent care to my father and he settled in quite rapidly and has improved physically since he was moved to the home. Thank you so much to you all.

Reply from Chris Trott, Home Manager at Bourne House

We are so happy that you chose our care home for your father and that you are happy with our service. Thank you for your lovely words.


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Review from S L (Daughter of Resident) published on 12 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my father became a resident at Bourne House, not just him, but I also feel that we have found a new extended family. Thank you Bourne House management nurses and care assistants for all the support care and love.

Reply from Chris Trott, Home Manager at Bourne House

Thank you for your lovely words of praise - these mean so much to all of us and we appreciate you taking the time to let us know.


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Review from Patricia I (Sister of Resident) published on 23 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Late last year, my sister was moved from the hospital to Bourne House care home where she has her own room and toilet etc.
When visiting or calling on the telephone to Bourne House to speak to my sister, I have always been greeted with politeness and care, the staff are very welcoming, and always
willing to answer any questions, and the manager is available to talk things through.
The home is clean and tidy, and the staff are friendly, professional and kind. Different aspects of entertainment etc are available during the day and are there for all to enjoy.
We are informed if our sister needs anything, and nothing seems too much trouble for the staff to ensure those in their care are looked after well.

Reply from Chris Trott, Home Manager at Bourne House

Thank you for your kind words and we are delighted you are pleased with our care home.


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Current Review Score: 10.0 (9.962)

Overview of Review Score

The Review Score of 10 (9.962) out of 10 for Bourne House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.962 for Bourne House is calculated as follows: ( (253 Excellents x 5) + (8 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 262 Ratings = 4.962

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bourne House is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (5)

Chris

Chris Trott

Job Title: Home Manager

Joined: 2018

I’m Chris, I manage our beautiful home. I enjoy motivating my team to provide outstanding quality care to our residents and of course their families and friends.


I am a registered nurse, who specialises in special needs. I moved into a leadership role over 10 years ago, and have been a home manager for 15 years.


My hobbies are spending as much time with my children and grandchildren, and pets!


I AM BOURNE TO CARE


Sermista

Sermista Silwal

Job Title: Deputy Manager

I am a Registered Nurse and have got over 10 years of experience working in the care sector. I have worked my way up from healthcare assistant to management.
I believe in leading the team by example and am dedicated to providing outstanding person-centred care to each and every resident by developing and supporting the team members.


I truly believe in the mission and values of the Future Care Group to enhance the quality of life of the individuals and to support them to have a meaningful life.
During my free time, I enjoy spending time with my family and gardening.


I AM BOURNE TO CARE


Firmo

Firmo Agoncillo

Job Title: Head Chef

Joined: 2023

I am Firmo Agoncillo, and I am excited to introduce myself as the Head Chef at Bourne House Nursing Home. In 1999, I successfully obtained my NVQ Level 2 & 3 in Catering/Hospitality from West Thames College.


Additionally, I have earned the Supervising Food Safety in Catering Level 3 Award. With over two decades of experience, I have worked as a Chef in five different care homes throughout England, starting in 1996.


Joining Bourne House is a wonderful opportunity for me to showcase my culinary expertise and create delectable dishes. I take great pride in not only preparing delicious meals but also presenting them with an aesthetic touch. Witnessing the smiles and satisfaction on the faces of the residents truly brightens my day. It is my utmost pleasure to utilize my experience to contribute to the dining experience at Bourne House Nursing Home.


I AM BOURNE TO CARE


Trevor

Trevor Gubby

Job Title: Head of House Keeping

Joined: 2014

Hi, I am Trevor Gubby, I have been with the Bourne House family since 2014. I am a member of the House Keeping team which plays an important role in the cleanliness of our home. Maintaining a clean environment is the essential part of healthy living. A clean home is a happy home! The feeling at Bourne House is a positive one and felt by the staff and the residents alike. We are one strong, happy family!


I AM BOURNE TO CARE


Florin

Florin Albu

Job Title: Maintenance Coordinator

Hi, I am Florin Albu. I started working with Bourne House Nursing Home in 2016 and my journey since then has been phenomenal. As a maintenance coordinator, my responsibilities involve maintaining the facility internally and externally and to ensure that anything and everything is safe and in working order. My fellow colleagues and management have always been supportive and it makes me feel like we are all one family.


I AM BOURNE TO CARE