Bourne House

45 Langley Avenue, Surbiton KT6 6QR
Submit a Review
Top 20 carehome certificate
10 91 Reviews
  • Bourne House, Surbiton
Bourne House Nursing Home is an attractive detached Victorian, character property retaining many of the glorious features and atmosphere you would expect.

Situated in Surbiton, within the Royal Borough of Kingston upon Thames, this ideal location is right in the heart of prestigious Southborough conservation area.

Bourne offers 38 spacious rooms a majority of which have an en-suite toilet and sink area, a wide range of facilities and 24-hour expert care.

This carefully converted home is complimented with a beautiful rear landscaped garden to enable residents, families and guests to enjoy being close to nature.

Bourne House Nursing Home is part of the Aria Care Group - a leading provider of high-quality care homes, dedicated to creating unique settings and delivering outstanding care.

Show Bourne House on the Map

Care Provided by Bourne House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Chris Trott (Responsible Individual)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
    • Single Rooms with ensuite Wet Room (37)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Bourne House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,600
    • Self-Funded Residential Dementia Care from £1,600
    • Self-Funded Nursing Care from £1,850
    • Self-Funded Nursing Dementia Care from £1,850
    • RESPITE Self-Funded Residential Care from £1,750
    • RESPITE Self-Funded Residential Dementia Care from £1,750
    • RESPITE Self-Funded Nursing Care from £1,850
    • RESPITE Self-Funded Nursing Dementia Care from £1,850

  • Actual fee is dependent on outcome of pre-admission assessment.
    Fees do not include extras such as hairdressing and chiropody or dentist visits and treatment.
  • (these prices are only a guideline, please contact Bourne House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Bourne House Reviews (91)

Total of 91, showing 41-60
10

Bourne House has a Review Score of 10 (9.962) out of 10, based on 22 reviews in the last 2 years. Over all time Bourne House has 91 reviews.

Overall Experience

  • 83
  • 8
  • 0
  • 0
  • 0

Date Published

91
8
10
22
69

Review from J B (Daughter-in-law of Resident) published on 9 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law has been in Bourne House for the last 18 months. As the Covid pandemic has gone on the staff and management have kept me well informed of the situation by e-mail and phone. We have had pictures of the activities that my father-in-law has participated in. I have now been able to visit
him, he is very happy and well cared for. Thank you one and all for your kindness and respect that you have all given my father-in-law.

Reply from Chris Trott, Home Manager at Bourne House

Thank you for your lovely words and feedback, it really does mean a lot to us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Peter V (Son-in-law of Resident) published on 30 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Bourne House are exemplary; they were very kind right up to the end. The room was bright with a lovely view, and staff visited regularly even though my mum-in-law could be quite difficult. The house is decorated in a fun way in places, which gives the residents something interesting to
look at. There were regular social events, and there is now a tea hut in the garden. I wish my mum could have gone there.

Reply from Chris Trott, Home Manager at Bourne House

Thank you so much for your lovely kind words. Your mother-in-law is very much missed by all of us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stella C (Wife of Resident) published on 30 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have recommended Bourne House and two friends followed that recommendation. I returned to Bourne House yesterday having only seen my husband for three very short visits since last March. The welcome I received from the management, the nurse who carried out the first flow test and the three members
of staff, was one of delight to me meeting up again. My joy was compounded by seeing that my husband was as well as when I last saw him. In fact, having been given a TV, he seemed more stimulated and he talked about crime watch which was on at the time.

Reply from Chris Trott, Home Manager at Bourne House

Thank you so much for your lovely words and a huge thank you for recommending us to others. It is so lovely to be able to welcome you to visit again.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from N B (Son of Resident) published on 26 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to refer to the staff at Bourne House as the Bourne House Family. Their care for my father was exceptional. I will be forever grateful. My father had Alzheimer's and all the staff I came into contact with were very friendly and caring. They were so understanding of my father's illness and
showed him the utmost respect. It was such a comfort he was in safe hands. Thank you so much every at Bourne House.

Reply from Chris Trott, Home Manager at Bourne House

Thank you for your lovely words. We are so pleased you were happy and comforted to know he was in safe hands with us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B H (Sister of Resident) published on 8 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was only in Bourne House for a short time unfortunately but in that time I could appreciate what a lovely caring home it was. The staff were exceptional. Nothing was too much trouble for them. The food was absolutely amazing. To have a good team you need good management and Bourne House are
so lucky to have their manager and deputy manager, they go the extra mile. It all emanates from them they are warm and caring.

Reply from Chris Trott, Home Manager at Bourne House

Thank you for your lovely words. We are always pleased to receive words like these and we are so happy you chose our care home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D D (Husband of Resident) published on 16 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been associated with Bourne Houe for the last 16-years as my wife was a resident until she passed away.
During this time, the management and all the staff has been very, very caring towards all the residents. The home, dignity and caring was and still is extremely good.

Reply from Chris Trott, Home Manager at Bourne House

We are so very sorry for your loss and thank you for your lovely words; we will miss your daily visits. We hope you will keep in touch with us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Melissa V (Daughter of Resident) published on 15 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Knowing that my mother is so well cared for is such a relief to me. The staff actually see the person and take such care and show enormous respect for the elderly. Everyone has been working so hard, but have never lost their sense of humour during the coronavirus pandemic. The manager really knows how
a home should be run, and has to be commended for choosing such an excellent team of people. The home has a clean, warm and welcoming atmosphere with good food for the residents. They also understand dementia really well; so I know Mum is in safe hands.

Reply from Aileen Nimmo, Sales & Marketing at Bourne House

Thank you for taking the time to write such a lovely review, it is especially nice at this time to know that the dedication of the team is appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M J (Wife of Resident) published on 9 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care my husband is getting from the lovely staff at Bourne House. Thank you so much for everything.

Reply from Aileen Nimmo, Sales & Marketing at Bourne House

We are delighted to hear you are pleased with the care your husband is receiving and extremely likely to recommend Bourne House to others. Thank you.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Neil J (Son of Resident) published on 9 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thanks to all the staff at Bourne House for the excellent care you are giving my Dad.

Reply from Aileen Nimmo, Sales & Marketing at Bourne House

Thank you for taking the time to write a review. Bourne House team very much appreciate it.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Chrissie M (Daughter of Resident) published on 28 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is amazing and the staff is just wonderful. I cannot wish for a better place. I know one thing, if I need to go into a home then Bourne House is it. Already said to my family to send me there, but not just yet.

Reply from Chris Trott, Home Manager at Bourne House

Thank you for your feedback. We are delighted you are happy with your choice of home for your lovely Mum.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mark G (Son of Resident) published on 7 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Unfortunately, my father passed away at the beginning of April of natural causes. During his stay of nine months, I visited regularly. The home is a friendly place, and all the staff are friendly, helpful and efficient. I would have no qualms in recommending this home to anyone else. The home is clean,
(cleaned regularly), the food good, and there's plenty to do for the residents. The staff interact with the residents. Whenever I visited I was always welcomed. The management is very approachable and will help to accommodate any needs. My father during his end of life period was treated with love and dignity, and I was also shown dignity at that difficult time. The home organizes plenty of outings, especially in the warmer weather. I would like to thank the management and staff for all their kindness and help over the last nine months and in particular the last few weeks (in difficult times).

Reply from Aileen Nimmo, Sales & Marketing at Bourne House

We appreciate you taking the time to write this review, it will be shared with the team who continue to care for our wonderful residents. Your words are so kind, please accept our sincere condolences for your loss.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Martin B (Son of Resident) published on 7 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent care home for my mother. I have found both management and staff very helpful and attentive to both visitors and residents. Provision of information is exemplary, keeping me informed about health issues arising with my mother and ensuring speedy medical attention when required. As a visitor,
the staff have shown themselves to be very responsive when requests have been made or matter drawn to their attention. The home is clean, staff interactions I have observed not just with my mother but also other residents show staff empathy and a high level of social interaction over and above that functionally required. I have rated 'facilities', 'food and drink' and 'activities' as 'good' because I have had limited exposure to these, although what I have observed and heard about give me that impression at least. I have only seen my mother's room so I can't really compare, it is a little functional. I get the impression that there are rooms less functional in feel but at a cost.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M K (Daughter of Resident) published on 2 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad died in the loving care of the staff at Bourne House yesterday afternoon. He was a resident for two years and 9 months. The dignity and compassion that Dad was shown in death only reflect the dignity and love he has received in his last years. We too have experienced the same care, compassion
and sense of safety and security that helped us sleep a little easier at night. Dad and the family are lucky to have chosen Bourne House in May 2017.

Reply from Aileen Nimmo, Sales & Marketing at Bourne House

Thank you for taking the time to share your thoughts on the experience your Father and family received whilst living at Bourne House, your kind words are much appreciated. We are sorry for your loss and hope the loving care provided by our staff has helped in some small way. Thank you.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P M (Friend of Resident) published on 23 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful home, staff very relaxed and treat clients and relatives/visitors with respect and dignity. I can visit at any time. All clients' needs appear to be fulfilled and choices of food given. More dependent clients are assisted and well supervised during meals, whilst at the same time staff promote
independence.

Reply from Chris Trott, Home Manager at Bourne House

Thank you for your comments. We are pleased that you are happy with our care home that looks after your friend.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alex M (Son-in-law of Resident) published on 4 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every visit I have made to Bourne House I have been greeted by smiley friendly staff who have always presented themselves in a professional manner. Sometimes I have witnessed staff having to deal with residents that have lashed out yet the staff have been quick to respond and defuse a tense situation.

Reply from Aileen Nimmo, Sales & Marketing at Bourne House

Thank you for taking the time to review Bourne House.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C R (Son of Resident) published on 7 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bourne House is an excellent care home for my father. The standard of service they provide my father is very good. Staff are always happy to help in any way possible. Bourne House is very clean all the time and the facilities they provide is very good. The standard of care my dad receives is excellent.

Reply from Chris Trott, Home Manager at Bourne House

Thank you for your comments. We are pleased you are happy with your choice of home for your father.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from N B (Husband of Resident) published on 22 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice home, food and staff.

Reply from Chris Trott, Home Manager at Bourne House

Thank you for your comments. We are pleased you are happy with your choice of care home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J T (Sister of Resident) published on 14 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I visited my sister and found her to be happy and well. Staff are friendly, kind and caring and were supportive of my sister and us during our visit. Excellent standard of cleanliness. Residents were being involved and spoken to at all opportunities. It is very much a home for the residents.

Reply from Tori Blackadder, Marketing Assistant at Bourne House

Thank you for taking the time to review Bourne House. We are pleased to hear that you find our staff friendly and caring, and they are supportive of your sister and family. We are glad to read that you find the home clean and that it has a homely feel. Thank you for your feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jacqueline S (Daughter of Resident) published on 14 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very friendly, helpful and caring. So pleased to find my mum happy and looked after in a pleasant and kind environment.

Reply from Chris Trott, Home Manager at Bourne House

Thank you for your lovely comments and we are pleased you are happy with your choice of care home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M C (Daughter of Resident) published on 17 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care being provided to my mum.

Reply from Tori Blackadder, Marketing Assistant at Bourne House

Thank you for taking the time to review Bourne House. We are glad to hear you are happy with the care provided for your Mum.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 10.0 (9.962)

Overview of Review Score

The Review Score of 10 (9.962) out of 10 for Bourne House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.962 for Bourne House is calculated as follows: ( (253 Excellents x 5) + (8 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 262 Ratings = 4.962

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bourne House is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

Top 20 Care Homes London 2025

Recipient: Bourne House

Date: Friday 31 Jan 2025 More details

Top 20 Large Care Home Groups 2024

Recipient: Aria Care

Date: Wednesday 31 Jan 2024 More details

Top 20 Care Homes London 2022

Recipient: Bourne House

Date: Thursday 30 Jun 2022 More details

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (5)

Chris

Chris Trott

Job Title: Home Manager

Joined: 2018

I’m Chris, I manage our beautiful home. I enjoy motivating my team to provide outstanding quality care to our residents and of course their families and friends.


I am a registered nurse, who specialises in special needs. I moved into a leadership role over 10 years ago, and have been a home manager for 15 years.


My hobbies are spending as much time with my children and grandchildren, and pets!


I AM BOURNE TO CARE


Sermista

Sermista Silwal

Job Title: Deputy Manager

I am a Registered Nurse and have got over 10 years of experience working in the care sector. I have worked my way up from healthcare assistant to management.
I believe in leading the team by example and am dedicated to providing outstanding person-centred care to each and every resident by developing and supporting the team members.


I truly believe in the mission and values of the Future Care Group to enhance the quality of life of the individuals and to support them to have a meaningful life.
During my free time, I enjoy spending time with my family and gardening.


I AM BOURNE TO CARE


Firmo

Firmo Agoncillo

Job Title: Head Chef

Joined: 2023

I am Firmo Agoncillo, and I am excited to introduce myself as the Head Chef at Bourne House Nursing Home. In 1999, I successfully obtained my NVQ Level 2 & 3 in Catering/Hospitality from West Thames College.


Additionally, I have earned the Supervising Food Safety in Catering Level 3 Award. With over two decades of experience, I have worked as a Chef in five different care homes throughout England, starting in 1996.


Joining Bourne House is a wonderful opportunity for me to showcase my culinary expertise and create delectable dishes. I take great pride in not only preparing delicious meals but also presenting them with an aesthetic touch. Witnessing the smiles and satisfaction on the faces of the residents truly brightens my day. It is my utmost pleasure to utilize my experience to contribute to the dining experience at Bourne House Nursing Home.


I AM BOURNE TO CARE


Trevor

Trevor Gubby

Job Title: Head of House Keeping

Joined: 2014

Hi, I am Trevor Gubby, I have been with the Bourne House family since 2014. I am a member of the House Keeping team which plays an important role in the cleanliness of our home. Maintaining a clean environment is the essential part of healthy living. A clean home is a happy home! The feeling at Bourne House is a positive one and felt by the staff and the residents alike. We are one strong, happy family!


I AM BOURNE TO CARE


Florin

Florin Albu

Job Title: Maintenance Coordinator

Hi, I am Florin Albu. I started working with Bourne House Nursing Home in 2016 and my journey since then has been phenomenal. As a maintenance coordinator, my responsibilities involve maintaining the facility internally and externally and to ensure that anything and everything is safe and in working order. My fellow colleagues and management have always been supportive and it makes me feel like we are all one family.


I AM BOURNE TO CARE