Bourne House

45 Langley Avenue, Surbiton KT6 6QR
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Top 20 carehome certificate
10 91 Reviews
  • Bourne House, Surbiton
Bourne House Nursing Home is an attractive detached Victorian, character property retaining many of the glorious features and atmosphere you would expect.

Situated in Surbiton, within the Royal Borough of Kingston upon Thames, this ideal location is right in the heart of prestigious Southborough conservation area.

Bourne offers 38 spacious rooms a majority of which have an en-suite toilet and sink area, a wide range of facilities and 24-hour expert care.

This carefully converted home is complimented with a beautiful rear landscaped garden to enable residents, families and guests to enjoy being close to nature.

Bourne House Nursing Home is part of the Aria Care Group - a leading provider of high-quality care homes, dedicated to creating unique settings and delivering outstanding care.

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Care Provided by Bourne House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Chris Trott (Responsible Individual)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
    • Single Rooms with ensuite Wet Room (37)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Bourne House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,600
    • Self-Funded Residential Dementia Care from £1,600
    • Self-Funded Nursing Care from £1,850
    • Self-Funded Nursing Dementia Care from £1,850
    • RESPITE Self-Funded Residential Care from £1,750
    • RESPITE Self-Funded Residential Dementia Care from £1,750
    • RESPITE Self-Funded Nursing Care from £1,850
    • RESPITE Self-Funded Nursing Dementia Care from £1,850

  • Actual fee is dependent on outcome of pre-admission assessment.
    Fees do not include extras such as hairdressing and chiropody or dentist visits and treatment.
  • (these prices are only a guideline, please contact Bourne House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Bourne House Reviews (91)

Total of 91, showing 61-80
10

Bourne House has a Review Score of 10 (9.962) out of 10, based on 22 reviews in the last 2 years. Over all time Bourne House has 91 reviews.

Overall Experience

  • 83
  • 8
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Date Published

91
8
10
22
69

Review from Michael S (Husband of Resident) published on 16 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home with a nice atmosphere. Best of the best.

Reply from Chris Trott, Home Manager at Bourne House

Thank you for your valued comments. We are happy you are pleased with our service.


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Review from Brian M (Husband of Resident) published on 15 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home and good staff.

Reply from Chris Trott, Home Manager at Bourne House

Thank you for your valued comments. We are very pleased that you are happy with the service we provide.


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Review from Don T (Brother of Resident) published on 9 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love the staff in Bourne House. They are outstanding people. My brother is 2 years in Bourne House and they look after him very well. Thank you so much to all.

Reply from Tori Blackadder, Marketing Assistant at Bourne House

Thank you for taking the time to review Bourne House. We are pleased to hear that you are happy with the team at Bourne House and feel your brother is well cared for.


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Review from Alaine D (Daughter of Resident) published on 5 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident at Bourn House for nearly 3 years. Dad has the later stages of mixed dementia, which for the family is like living in a continuous nightmare. The staff at Bourne House are always so kind and caring and I know that he is safe and well cared for each day. Thank you to you all,
it makes this unbearable, ugly disease a little bit easy on myself and siblings.

Reply from Tori Blackadder, Marketing Assistant at Bourne House

Thank you for taking the time to review Bourne House. We are pleased to hear that you are happy with the services provided by our dedicated team, and that staff were supportive to you and your family.


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Review from Joan S (Wife of Resident) published on 19 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff of this home are the kindest, dedicated and thoughtful group of people. Nothing is ever too much trouble for them to do for either residents or visitors. I could not ask for better care for my husband.

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Review from A B (Son of Resident) published on 18 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring and attentive staff.

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Review from Maureen H (Daughter of Resident) published on 18 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was in Bourne House for almost three years and the carers were wonderful to him. He loved them and they treated him so kindly.
When I say management, I do not mean the manager of the home who was very good.

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Review from S R (Granddaughter of Resident) published on 25 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the last year, there have been a lot of changes in our family which can delay me getting to my grandmother. I know that I can trust Bourne House staff to look after her with the best care. I know they treat her with dignity and respect. More recently, she has been on fantastic outings and it's
getting the most out of her time there. I know I can talk to staff with any worries - not that I have any and she will be looked after.
Thank you for the love and car you show my family.

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Review from Rachel R (Wife of Resident) published on 11 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted with the care and attention my husband receives at Bourne House. From the managers and team leader, there is a loving caring, kindness and attention to detail that would be hard to beat.

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Review from Andrew P (Friend of Resident) published on 2 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting this gentleman for about the last six months. In my visits I have always been greeted well by staff and the manager is visible and easy to engage with. The cleanliness of the home is very good. There is frequent input from a variety of outside sources and the gentleman I visit has
his needs regularly reviewed and this has resulted in appropriate levels of medication and ongoing support. The needs of various residents are quite high and the staff on duty exhibit a great deal of resilience and patience. The home is currently exploring new equipment and technologies to enhance the lives of those who live at Bourne House and these all come together to show the home is well led and constantly seeking ways to engage with the people in their care.

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Review from Keir C (Son of Resident) published on 29 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved to Bourne House on 4th March 2019. We have been delighted with the improvement in her general health particularly her legs which had been a continual issue whilst at her own home due to her sleeping in a chair for many years and refusing to sleep in a bed. However, Bourne House has convinced
her that bed is best!
Now sitting in the lounge amongst other residents has improved her general demeanour. Mum watches, listens and interacts with the staff rather than dozing so much.
Unfortunately, her memory recall of any recent event is minimal but that cannot change; memories of much earlier years still remain.
The food is similar to her diet at her own home, has two choices of the main meal each day plus similar choices for breakfast and supper as well as a variety of drinks; coffee, tea, cordials and water, of course.
The staff are very caring and the management very responsive to any concerns we may have and resolve them quickly.
We are delighted that we chose Bourne House for Mum's care.

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Review from S P (Private Carer of Resident) published on 22 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited the Bourne House home on numerous occasions very the last six months, whilst assisting a resident. On every visit I have been met by different staff members, all have been very helpful and cheery whilst I am around. Many staff make you feel welcome and nothing is too much trouble. A kind,
friendly, efficient and safe environment for the residents.

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Review from Paul B (Son of Resident) published on 8 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bourne House is a well-led nursing home providing excellent care for residents. Staff are thoughtful and kind and endeavour to meet individual needs.
Iw ould gladly recommend Bourne House.

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Review from Lynn K (Daughter of Resident) published on 8 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff cannot do enough to help mum and give her the best care they can provide.

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Review from B T (Relative of Resident) published on 3 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since the new owners have taken over a year ago the home has gone from strength to strength.
The whole atmosphere has changed so much, more friendly and activities for the residents.

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Review from W S (Sister of Resident) published on 23 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The facilities are excellent. The staff are helpful and polite and supportive to the residents. They are always trying to improve the quality of life for the residents.

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Review from Frank C (Relative of Resident) published on 25 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a wonderful home and a lovely atmosphere. The new manager has got the right idea and is very responsive and friendly, a warm welcome is always received at Bourne House. The care received by my relative is second to none, outstanding in my opinion!


The best of the best - keep up the excellent

work.

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Review from Kay A (Sister of Resident) published on 23 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Further to my previous review, I want to state that the overall care at Bourne House is great and the home is lovely.
I feel that my brother needs a more specialised level of care due to his conditions and his background history.
My brother is happy at the home, I am also happy with Bourne House.
I
feel that external support services are limited and that healthcare professionals, at times do not understand his condition or life history, by this I mean external to the home care staff.

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Review from Sharna O (Daughter of Resident) published on 16 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have previously left a review for Bourne House but feel I need to leave another one for this excellent care home. Unfortunately, my mother passed away in September there and I cannot thank the staff enough for the care and support they gave us at a very difficult time. The level of care my mum received
was outstanding throughout her time there. Many thanks Bourne House staff.

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Review from Hilary S (Daughter of Resident) published on 12 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to Courne House for respite care. She was very well cared for and enjoyed her stay. She said that the staff were thoughtful and caring. She would like to have taken them home with her. She has already asked to return when she needs further respite care.

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Current Review Score: 10.0 (9.962)

Overview of Review Score

The Review Score of 10 (9.962) out of 10 for Bourne House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.962 for Bourne House is calculated as follows: ( (253 Excellents x 5) + (8 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 262 Ratings = 4.962

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bourne House is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (5)

Chris

Chris Trott

Job Title: Home Manager

Joined: 2018

I’m Chris, I manage our beautiful home. I enjoy motivating my team to provide outstanding quality care to our residents and of course their families and friends.


I am a registered nurse, who specialises in special needs. I moved into a leadership role over 10 years ago, and have been a home manager for 15 years.


My hobbies are spending as much time with my children and grandchildren, and pets!


I AM BOURNE TO CARE


Sermista

Sermista Silwal

Job Title: Deputy Manager

I am a Registered Nurse and have got over 10 years of experience working in the care sector. I have worked my way up from healthcare assistant to management.
I believe in leading the team by example and am dedicated to providing outstanding person-centred care to each and every resident by developing and supporting the team members.


I truly believe in the mission and values of the Future Care Group to enhance the quality of life of the individuals and to support them to have a meaningful life.
During my free time, I enjoy spending time with my family and gardening.


I AM BOURNE TO CARE


Firmo

Firmo Agoncillo

Job Title: Head Chef

Joined: 2023

I am Firmo Agoncillo, and I am excited to introduce myself as the Head Chef at Bourne House Nursing Home. In 1999, I successfully obtained my NVQ Level 2 & 3 in Catering/Hospitality from West Thames College.


Additionally, I have earned the Supervising Food Safety in Catering Level 3 Award. With over two decades of experience, I have worked as a Chef in five different care homes throughout England, starting in 1996.


Joining Bourne House is a wonderful opportunity for me to showcase my culinary expertise and create delectable dishes. I take great pride in not only preparing delicious meals but also presenting them with an aesthetic touch. Witnessing the smiles and satisfaction on the faces of the residents truly brightens my day. It is my utmost pleasure to utilize my experience to contribute to the dining experience at Bourne House Nursing Home.


I AM BOURNE TO CARE


Trevor

Trevor Gubby

Job Title: Head of House Keeping

Joined: 2014

Hi, I am Trevor Gubby, I have been with the Bourne House family since 2014. I am a member of the House Keeping team which plays an important role in the cleanliness of our home. Maintaining a clean environment is the essential part of healthy living. A clean home is a happy home! The feeling at Bourne House is a positive one and felt by the staff and the residents alike. We are one strong, happy family!


I AM BOURNE TO CARE


Florin

Florin Albu

Job Title: Maintenance Coordinator

Hi, I am Florin Albu. I started working with Bourne House Nursing Home in 2016 and my journey since then has been phenomenal. As a maintenance coordinator, my responsibilities involve maintaining the facility internally and externally and to ensure that anything and everything is safe and in working order. My fellow colleagues and management have always been supportive and it makes me feel like we are all one family.


I AM BOURNE TO CARE