Bourne House

45 Langley Avenue, Surbiton KT6 6QR
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Top 20 carehome certificate
10 91 Reviews
  • Bourne House, Surbiton
Bourne House Nursing Home is an attractive detached Victorian, character property retaining many of the glorious features and atmosphere you would expect.

Situated in Surbiton, within the Royal Borough of Kingston upon Thames, this ideal location is right in the heart of prestigious Southborough conservation area.

Bourne offers 38 spacious rooms a majority of which have an en-suite toilet and sink area, a wide range of facilities and 24-hour expert care.

This carefully converted home is complimented with a beautiful rear landscaped garden to enable residents, families and guests to enjoy being close to nature.

Bourne House Nursing Home is part of the Aria Care Group - a leading provider of high-quality care homes, dedicated to creating unique settings and delivering outstanding care.

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Care Provided by Bourne House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Chris Trott (Responsible Individual)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
    • Single Rooms with ensuite Wet Room (37)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Bourne House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,600
    • Self-Funded Residential Dementia Care from £1,600
    • Self-Funded Nursing Care from £1,850
    • Self-Funded Nursing Dementia Care from £1,850
    • RESPITE Self-Funded Residential Care from £1,750
    • RESPITE Self-Funded Residential Dementia Care from £1,750
    • RESPITE Self-Funded Nursing Care from £1,850
    • RESPITE Self-Funded Nursing Dementia Care from £1,850

  • Actual fee is dependent on outcome of pre-admission assessment.
    Fees do not include extras such as hairdressing and chiropody or dentist visits and treatment.
  • (these prices are only a guideline, please contact Bourne House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Bourne House Reviews (91)

Total of 91, showing 81-91
10

Bourne House has a Review Score of 10 (9.962) out of 10, based on 22 reviews in the last 2 years. Over all time Bourne House has 91 reviews.

Overall Experience

  • 83
  • 8
  • 0
  • 0
  • 0

Date Published

91
8
10
22
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Review from David A (Son of Resident) published on 23 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very happy with the care that Bourne House has given and would be happy to recommend it to anyone who may be in a similar situation to us.

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Review from Geraldine M (Daughter of Resident) published on 10 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Bourne House is a very good care home. Staff are very caring, helpful and welcoming. As a family, we feel confident that our mother will be safe, secure and well looked after.
Recent management changes have caused some upheaval and a little concern - not least because these changes were not, in my
opinion, very well communicated. This is an area I feel can be improved. Hopefully, with a new manager due to start shortly, this will be addressed.

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Review from Philip P (Grandson of Resident) published on 20 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Bourne House is a great place for my grandmother. She now needs assisted care 24/7 and this is perfect. I understand there are budgets but in my opinion, money needs spending to make this home excellent. The staff do the best with what they have. Good to see staff numbers are up as times its looked
very lean! Movie account or movie sharing scheme as the DVDs are a little old or overplayed. Better accommodation of visitors, sometimes its all a bit much in the main room.

Reply from Aileen Nimmo, Sales & Marketing at Bourne House

Thank you for taking the time to review our home. I am pleased that you are happy that you made the right decision in selecting Bourne House for your grandmother. We endeavour to create a homely atmosphere where our residents enjoy living and family and friends feel welcome. We acknowledge space is limited and do try our best to create private places for our residents to be able to enjoy the company of their visitors but sometimes this can be difficult to achieve. We have shared your comments with our activities team who constantly seek feedback in order to build on and improve their provision.


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Review from Ann W (Friend of Resident) published on 28 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am full of praise for the home, who stop at nothing to give loving and dedicated care to all its residents. My friend is so well looked after and shown support and empathy in everything. I am made welcome to the home at every visit. The home is bright and cheery and I am given time to spend my visit
quietly and in private, to maximise time with my friend. The management and all staff members are professional and make the home what it is.

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Review from Bob P (Son of Resident) published on 14 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Bourne is very caring and gives off a family atmosphere. There have been issues in the past with the standard of food but this has improved recently. There are some positive changes being made at the moment, in the kitchen and with the general decor of the home. This has helped with a new chef and the
walls being decorated with some murals which are outstanding.

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Review from Beverley P (Daughter of Resident) published on 15 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Bourne House now for around 18 months and I cannot praise the staff and management enough for the care they provide. She has been a challenging resident throughout and their ability to adapt and assist whilst helping her maintain her dignity has brought such comfort to me and my family
in this difficult time. Any questions I have had have been quickly answered and we have no complaints when it comes to her care. The support Bourne House has given us as a family has put us in a much better place, and it really feels the staff and management go the extra mile to help in any way they can. Over the last 18 months I have taken a number of friends and relatives to visit my mum, and we all feel the same way in that we would have no hesitation in recommending Bourne House Nursing Home.

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Review from Theresa W (Niece of Resident) published on 29 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bourne House deserves its reputation for excellent care for people with dementia. All the staff treat the residents with utmost respect and politeness. Family are always welcome at any time and are actively encouraged to join in at mealtimes which helps foster the relaxed and friendly atmosphere which
belies the stringent high care standards.

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Review from Sara C (Daughter of Resident) published on 25 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very caring and considerate staff and extremely helpful management. My mother has deteriorated badly since arriving and has had a difficult time but management and staff have always been very sympathetic and responsive to her needs. It's comforting to know that she is being looked after so well and
compassionately, bearing in mind how challenging her alzheimer's has become.

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Review from Pauline S (Daughter of Resident) published on 4 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum has been at Bourne House for approximately seven months and is well looked after. The staff are amazing and you can see they care about their residents. If I ever have a query or need to know anything, the office staff are excellent in their prompt replies to my emails. The staff are very
approachable and always listen to what you have to say. Her room with en suite facilities is ok and she also has a TV in her room. Mum's clothes are marked with her name and the laundry system appears to work well. Obviously there are going to be items in her wardrobe that don't belong to her but I don't think it's an issue. Can't really comment on activities as we are never at the home when these go on. Overall, we are very happy with the care my Mum is receiving and would recommend Bourne House.

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Review from Traci A (Daughter of Resident) published on 18 December 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has only been in Bourne House for about a month but already I can see the attentiveness of the staff and the calm and patient way they deal with the residents. I know I have made the right choice for my Mum. I know her dignity is respected (even though she can be difficult at times!) and she is
receiving the best care.

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Review from Sue B (Sister of Resident) published on 17 December 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother suffers from Down's Syndrome and now advanced Alzheimer's. He has been in Bourne House since July, where he has a very nice room. From the very moment he arrived there the staff have been amazing. They are very caring and go to great lengths to ensure his wellbeing. As a family we cannot
thank them enough for their kindness towards him and us during the last few months. We are made to feel very welcome when we visit, whatever the time of day and this helps enormously too. Nothing is too much trouble for them.

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Current Review Score: 10.0 (9.962)

Overview of Review Score

The Review Score of 10 (9.962) out of 10 for Bourne House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.962 for Bourne House is calculated as follows: ( (253 Excellents x 5) + (8 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 262 Ratings = 4.962

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bourne House is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (5)

Chris

Chris Trott

Job Title: Home Manager

Joined: 2018

I’m Chris, I manage our beautiful home. I enjoy motivating my team to provide outstanding quality care to our residents and of course their families and friends.


I am a registered nurse, who specialises in special needs. I moved into a leadership role over 10 years ago, and have been a home manager for 15 years.


My hobbies are spending as much time with my children and grandchildren, and pets!


I AM BOURNE TO CARE


Sermista

Sermista Silwal

Job Title: Deputy Manager

I am a Registered Nurse and have got over 10 years of experience working in the care sector. I have worked my way up from healthcare assistant to management.
I believe in leading the team by example and am dedicated to providing outstanding person-centred care to each and every resident by developing and supporting the team members.


I truly believe in the mission and values of the Future Care Group to enhance the quality of life of the individuals and to support them to have a meaningful life.
During my free time, I enjoy spending time with my family and gardening.


I AM BOURNE TO CARE


Firmo

Firmo Agoncillo

Job Title: Head Chef

Joined: 2023

I am Firmo Agoncillo, and I am excited to introduce myself as the Head Chef at Bourne House Nursing Home. In 1999, I successfully obtained my NVQ Level 2 & 3 in Catering/Hospitality from West Thames College.


Additionally, I have earned the Supervising Food Safety in Catering Level 3 Award. With over two decades of experience, I have worked as a Chef in five different care homes throughout England, starting in 1996.


Joining Bourne House is a wonderful opportunity for me to showcase my culinary expertise and create delectable dishes. I take great pride in not only preparing delicious meals but also presenting them with an aesthetic touch. Witnessing the smiles and satisfaction on the faces of the residents truly brightens my day. It is my utmost pleasure to utilize my experience to contribute to the dining experience at Bourne House Nursing Home.


I AM BOURNE TO CARE


Trevor

Trevor Gubby

Job Title: Head of House Keeping

Joined: 2014

Hi, I am Trevor Gubby, I have been with the Bourne House family since 2014. I am a member of the House Keeping team which plays an important role in the cleanliness of our home. Maintaining a clean environment is the essential part of healthy living. A clean home is a happy home! The feeling at Bourne House is a positive one and felt by the staff and the residents alike. We are one strong, happy family!


I AM BOURNE TO CARE


Florin

Florin Albu

Job Title: Maintenance Coordinator

Hi, I am Florin Albu. I started working with Bourne House Nursing Home in 2016 and my journey since then has been phenomenal. As a maintenance coordinator, my responsibilities involve maintaining the facility internally and externally and to ensure that anything and everything is safe and in working order. My fellow colleagues and management have always been supportive and it makes me feel like we are all one family.


I AM BOURNE TO CARE