Bridge House Care Centre

280/282 London Road, Wallington SM6 7DJ
Submit a Review
9.8 49 Reviews
  • Bridge House Care Centre, Wallington
Bridge House Care Centre is a lovingly-refurbished Grade II listed building, tastefully furnished and equipped to achieve high quality nursing care.

A friendly professional team work to deliver personalised care packages and ensure both residents and visiting loved ones feel valued and respected.

They provide both long and short-term care with all care provision organised around a vision for personal dignity.

Show Bridge House Care Centre on the Map

Care Provided by Bridge House Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 35 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Josephine Militante (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (35)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2006

Funding & Fees Guide for Bridge House Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,300 – £1,350
    • Self-Funded Residential Dementia Care £1,300 – £1,350
    • Self-Funded Nursing Care £1,300 – £1,350
    • Self-Funded Nursing Dementia Care £1,300 – £1,350
    • RESPITE Self-Funded Residential Care £1,300 – £1,350
    • RESPITE Self-Funded Residential Dementia Care £1,300 – £1,350
    • RESPITE Self-Funded Nursing Care £1,300 – £1,350
    • RESPITE Self-Funded Nursing Dementia Care £1,300 – £1,350
  • (these prices are only a guideline, please contact Bridge House Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Bridge House Care Centre Reviews (49)

Total of 49, showing 1-20
9.8

Bridge House Care Centre has a Review Score of 9.8 (9.802) out of 10, based on 10 reviews in the last 2 years. Over all time Bridge House Care Centre has 49 reviews.

Overall Experience

  • 31
  • 18
  • 0
  • 0
  • 0

Date Published

49
3
4
10
39

Review from Susan I (Daughter of Resident) published on 25 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was cared for well for the time she was at Bridge House Care Centre. Sadly, she passed away October 29th this year.
However, I am very disappointed that after being told Bridge House always sends a representative to a residents funeral, there was no one in sight on the day.
After Mum living
there for almost four years. I really was expecting better.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jean V (Daughter of Resident) published on 23 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care given, above and beyond by all staff. We thank them for also accommodating us, giving of sandwiches and drinks, leading up to the passing of our mum.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christine J (Daughter of Resident) published on 19 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very well cared for at Bridge House Care Centre. She loves going into the garden and feeding the birds. There are daily activities, various parties, days out and musicians visiting. Her healthcare is followed very carefully by the nursing tea and the carers are very helpful and friendly, knowing
when to respect privacy. The house is kept extremely clean and laundry is handled well. Management and admin are always available if you need them. It's a lovely, happy place.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L S (Niece of Resident) published on 28 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The minute I walked into Bridge House I knew my aunt would be well looked after. The staff were brilliant, kind, thoughtful and happy. Alas, my aunt was only there for a very short while but while here she was treated with kindness and the best of care. I couldn't have wished for a better place for
her to pass. On her last day, she was treated with dignity and kindness, while staff made her comfortable. I would give them 100 out of 50, the best care and kindest of people.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Linda R (Friend of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited the care home today as my friend has been admitted here. The reception I got when I arrived was lovely and the staff are lovely as well. I am so pleased my friend is here, I can feel the warmth and loveliness of all the people that work here; they are an asset to you as a company. I would
like to personally thank you for the help and assistance my friend is receiving, it is amazing. Thank you from the bottom of my heart.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michelle H (Daughter of Resident) published on 31 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent his final days at this nursing home, the care was outstanding, providing a safe, warm, kind environment in such difficult circumstances. They made sure my father was comfortable at all times and they were led by me for pain relief. The nurses who looked after my father treated him with
dignity, respect and compassion this was also extended to our family. All staff were so welcoming and always offered cups of tea and food to whoever visited. Staff including the management team wanted to make sure we were all cared for, the wrap-around care was so crucial at such a sad time. The room was always kept clean and tidy. The smallest criticism is the decoration in the rooms and the en-suite toilet, this needs a complete redesign and decoration it looks very rundown, however, the care and support surpassed the peeling paint and holes. I feel incredibly blessed my father passed away pain-free and peacefully. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alison R (Daughter of Resident) published on 29 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father had been a resident at Bridge House Care Centre for 11 months before he sadly passed away. Caring is often a very thankless task, especially when caring for those living with dementia. However, the care and comfort my father and our family (Mum, Sister and myself) received during a very difficult
time was incredible and we were and are incredibly grateful. We were able to make his room a home from home with touches like the memory boxes outside of the room, which are very sympathetic to those residents who are unable to communicate and for all to see how residents lived their lives. Dad passed away in December and, despite it being a very distressing time, he and we were shown such care and compassion and were all incredibly well looked after before and after his passing. As a family, we have such fond memories of his time at Bridge House and often reflect how we miss seeing all the staff. We cannot thank them all enough and we will be forever grateful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andy P (Son of Resident) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father really enjoyed his experience in the Bridge House home. He was very well looked after, and all the staff knew him well and understood his needs. He was even taken out on trips. It was ideal for him.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nick M (Son of Resident) published on 10 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident and I found the staff and the management incredibly sympathetic. They really do care. It is so reassuring to find genuine people who do everything they can to help vulnerable residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Duncan M (Grandson of Resident) published on 29 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic care home for my Nan. Amazing staff and owner always contactable.
I will be putting my mum and dad in the care home when they are ready.
Thank you for all your love and support. Cannot thank you enough for all you did.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Patricia C (Partner of Resident) published on 3 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think Bridge House Care Centre, is a very good care home. The management and staff are very good. They all work very hard. They are lovely. The activities are good. My partner is cared for very well.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Liz M (Daughter of Resident) published on 23 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Bridge House since March 2021, and I've found all the staff very helpful and friendly. All clean and well looked after. My mum has also had a bay trip and bowling, which is lovely. Mums room is adequate and clean.

Reply from Serge Tsvetkov, Marketing Manager at Bridge House Care Centre

Thank you for your positive review of Bridge House Care Centre. Comments like these help many families choosing a care home for their loved ones.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lyn F (Friend of Resident) published on 13 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have only visited my friend in the Covid-19 designated area of the kitchen/garden of Bridge House since the lockdown in March 2020, therefore, I cannot comment on her own personal room. I would say, however, that the outside of her window is in need of re-painting and a cleanup. I had to fight my
way through bushes, brambles and weeds to see my friend through her window.
The visiting situation has not always been ideal; the kitchen door to the garden has been open during the hot weather, and given my friend's hearing issues is a nigh on impossible to have a conversation because of the traffic noise, likewise, when seated in the garden area. This area could also do with some maintenance given that visiting takes place there too.
My friend is always clean and neatly dressed; she tells me the staff do all they can to make her feel good. She has access to the hairdressing facility, which is a great boon to her.
The staff are always polite, courteous and go out of their way to ensure any requirements are met.

Reply from Serge Tsvetkov, Marketing Manager at Bridge House Care Centre

Thank you for the review, feedback is allowing us to constantly review and improve our services. At the time this review was submitted we were going through a management change – the new manager started days after the review submission.
While trying to prioritise every ‘service user’ (everyone is like a family member to us), please take into consideration external factors during the Covid Pandemic – Government guidelines such as local lockdowns, nursing home visiting restrictions, increased timeframes, etc. We strive as a team to keep the residents and staff safe!
Please take time and review Bridge House Care Centre again in a few weeks’ time.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Marie-Louise B (Daughter of Resident) published on 27 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always find the staff kind, understanding and caring. Would highly recommend.

Reply from Serge Tsvetkov, Marketing Manager at Bridge House Care Centre

Thank you for the positive review. Comments like these help many families choosing a care home for their loved ones.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sue W (Friend of Resident) published on 20 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always greeted very well. At the moment have to be tested for Covid which is good. Always shown to room of resident. Left till ready to leave and shown to door. All very good.

Reply from Serge Tsvetkov, Marketing Manager at Bridge House Care Centre

Thank you for the positive review. We strive as a team, to keep the residents and staff safe.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A C (Resident) published on 26 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all the staff for everything they do for me and my room is clean and tidy.

Reply from Serge Tsvetkov, Marketing Manager at Bridge House Care Centre

Thank you for the positive review. We strive as a team to keep the residents and staff safe!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Yasmin M (Daughter of Resident) published on 19 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff at Bridge House have always been very welcoming, caring, friendly and helpful during my father's stay for the past year. You all were his family and did everything you could to keep him safe, comfortable and happy. You put a smile on my father's face! We all thank you for all your efforts.
The
only issue was that my brother who lives abroad couldn't video call to talk and see my father. We were given a mobile number and promised video calls but the mobile was always switched off. Please offer this service to a family who cannot visit the home. It will make a big difference to the resident and family.
Also, I wanted my father to have a different room, as the room he was in got very hot in the summer, but this request was not given. I had to buy an air-con unit.
In spite of this, my family and I are very grateful for taking good care of my father who was seriously ill. You all did what I could not do. Thanks a million.
Take care and keep safe.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J P (Resident) published on 27 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are so caring, rooms are very clean. Food - always something different every day.

Reply from Serge Tsvetkov, Marketing Manager at Bridge House Care Centre

Thank you for the positive review. Comments like these help many families choosing a care home for their loved ones. I will share it with the staff!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J W (Resident) published on 22 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bridge House is a lovely place.
Staff are very helpful.
Rooms are always clean.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B P (Son of Resident) published on 28 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father was 92 and was put in care after a hip operation because he would not co-operate with the physio's to walk. The carers had a lot of patience and encouraged him daily to the point where he began to use a walking frame to shuffle along. We would visit our father daily, one of the family members
would be with him from morning till evening. We believe his mobility would have continued to improve, but sadly we were all locked down. The home, in my opinion, acted correctly in isolating the residents and stopping visits from families. We continued to contact the home for daily update and where possible a video call or conversation on the phone. Sadly our father passed away in his sleep, it was not due to Covid, nor was there any trace of the virus within him. We could not have asked for any better care for our father and thank all the staff for all they did prior to Covid and during Covid.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.802)

Overview of Review Score

The Review Score of 9.8 (9.802) out of 10 for Bridge House Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.802 for Bridge House Care Centre is calculated as follows: ( (96 Excellents x 5) + (17 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 116 Ratings = 4.802

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bridge House Care Centre is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Bridge House Care Centre

What types of Care is Bridge House Care Centre registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Bridge House Care Centre provide?

Palliative Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Bridge House Care Centre have?

There are 35 Single Rooms.

What are the Facilities & Services at Bridge House Care Centre?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Bridge House Care Centre to the centre of Wallington?

0.2 mile(s) as the crow flies, distance by road may be significantly further.