Bridge House Care Centre has a Review Score of 9.8 (9.802) out of 10, based on 10 reviews in the last 2 years. Over all time Bridge House Care Centre has 49 reviews.
Review from E K (Resident) assisted by family/friend published on 7 November 2017
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Overall Experience
5.0 out of 5
Reply from Stella Mary Georgy, Manager at Bridge House Care Centre
Thank you for your valuable comment. Our staff really appreciate your comment and continue to provide quality care to all of our residents by meeting their needs on time.
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Review from Gwen C (Resident) assisted by family/friend published on 13 October 2017
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Overall Experience
4.0 out of 5
Staff quality is consistently good across shift changes. Room comfortable and toilet facilities are readily accessible.
Very pleased that hairdressing and chiropody services are available.
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Review from Liam F (Resident) assisted by family/friend published on 12 October 2017
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Overall Experience
4.0 out of 5
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Review from Avril R (Resident) assisted by family/friend published on 5 October 2017
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Overall Experience
5.0 out of 5
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Review from Doreen B (Resident) published on 3 October 2017
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Overall Experience
5.0 out of 5
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Review from Jose W (Wife of Resident) published on 2 October 2017
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Overall Experience
5.0 out of 5
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Review from Susan H (Daughter of Resident) published on 6 May 2016
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Overall Experience
4.0 out of 5
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Review from Tina W (Daughter of Resident) published on 20 April 2016
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Overall Experience
4.0 out of 5
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Review from Violet S (Resident) assisted by family/friend published on 9 April 2016
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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The Review Score of 9.8 (9.802) out of 10 for Bridge House Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.802 for Bridge House Care Centre is calculated as follows: ( (96 Excellents x 5) + (17 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 116 Ratings = 4.802
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Bridge House Care Centre is based on 10 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 10 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 6 Oct 2022
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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