Brook House Care Home

2/6 Forty Close, Forty Avenue, Wembley HA9 8UU
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9.7 62 Reviews
  • Brook House Care Home, Wembley
Brook House care home has trained staff who ensure each residents’ safety, comfort and high quality care is upheld at all times.

Caring staff give people the support they need.

Residents can enjoy a wide range of activities to suit their interests.

Healthy, delicious food is served that meets residents' dietary requirements.

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Care Provided by Brook House Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 47 Service Users
  • Privately Owned
  • Other Care Provided
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • John Gilfillan (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (43)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Brook House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Brook House Care Home Reviews (62)

Total of 62, showing 1-20
9.7

Brook House Care Home has a Review Score of 9.7 (9.717) out of 10, based on 9 reviews in the last 2 years. Over all time Brook House Care Home has 62 reviews.

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Review from Nola F (Daughter of Resident) published on 15 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A care home should be so much more than the bricks that create the structure, and the staff at Brook House get this. After caring for my father at home for 7 years, moving him into a care home was an emotional rollercoaster, but how glad am I that this is where we chose for him.
The staff operate like
a family and treat the residents and families in the same vein. Attentive, individual and personal care delivered with respect and dignity. To the wonderful ladies and gents who make my father's time at Brook House happy and comfortable, I can't thank you enough.
At the helm, you have a care home manager who leads by example. His first priority is always the well-being happiness and safety of his residents and staff. It's obvious to see that he doesn't just work at Brook House, he lives it. Always present, always available and always working hard to maintain the incredibly high standards all lucky enough to have family here have come to expect.

Reply from JOHN Alasdair GILFILLAN, Manager at Brook House Care Home

Thank you for your nice comments. Please feel free to come and discuss any issues or concerns.


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Review from Janet N (Wife of Resident) published on 13 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The time my darling husband has been here we have been extremely happy with the treatment he has received over the years. My husband has been very happy here with the kindness he received.

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Review from Helen K (Daughter of Resident) published on 11 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is at Barchester Brook House Care Home and I am so Happy he is to be Honest. The manager and his staff go over and beyond for their residence they really care about the people they care for, God love them. My dad knew it was my big birthday this year and asked the staff and my family could we
celebrate in the home? No problem. I can not fault the kindness and love and total dedication Brook House staff have and will go to make the people they care for and their families happy 100%. Your loved ones will be truly cared for by the most amazing and dedicated people. Thank you for putting my point of view forward.

Reply from John Gilfillan, Manager at Brook House Care Home

Thank you for your kind comments and continued support.


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Review from Colette L (Friend of Resident) published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a friend of one of the service users at Barchester Brook House Care Home. He has been well care for here and been happy with all the facilities and staff.

Reply from John Gilfillan, Manager at Brook House Care Home

Thank you for your comments and it's always nice to have a chat when you come.


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Review from U P (Son of Resident) published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with the care given to my mother. Staff are listening and helpful in meeting her needs.

Reply from John Gilfillan, Manager at Brook House Care Home

Thanks for your comments. I hope the family enjoyed the party.


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Review from J D (Husband of Resident) published on 8 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is looked after with exceptional levels of care. She is treated with dignity at all times. The care staff are friendly and polite at all times. I am confident that she is receiving the best possible care at all times.

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Review from S P (Daughter of Resident) published on 21 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brook House Care Home was not our choice as my mum was discharged from the hospital to their care. I didn't have enough words to compliment all at Brook House on their standards. The love and care that are shown towards Mum, understanding her needs and accommodating her preferences. There is a lot of
warmth from the moment you enter the building to when you leave. I couldn't have chosen a better place myself for my mum to recover. Thank you to all at Brook House Care Home.

Reply from John Gilfillan, Manager at Brook House Care Home

Thank you for your kind words. It is always nice to see you and your family.


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Review from M K (Daughter of Resident) published on 14 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has now been in Brook House Care Home for just over a year now. My siblings and I are all very impressed with the care and attention always given to our mother at all times. The staff are always so caring and understanding of her needs. The food is very good and the dining room and the overall
appearance of the home are very welcoming.

Reply from John Gilfillan, Manager at Brook House Care Home

Thanking for your kind words. We will endeavour for Mum to continue to enjoy her stay.


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Review from Barbara W (Daughter of Resident) published on 14 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever I visit my father the staff are very polite and helpful. My father's room is always clean and tidy and he seems well cared for. The staff treat me with respect and my father also. Thanks very much.

Reply from John Gilfillan, Manager at Brook House Care Home

Thank you for your support and we look forward to seeing you on your visit.


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Review from Ronald E (Son of Resident) published on 6 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I personally have been mortally impressed with the level of care happening at its place. I can't exaggerate a good view of the establishment. All I can do is say thanks a lot.

Reply from John Gilfillan, Manager at Brook House Care Home

Thank you for your review. It is a pleasure to care for your mother.


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Review from Marian M (Niece of Resident) published on 6 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunty is very happy here. She won't leave her room but she still seems okay. She doesn't eat the food, only small pieces of toast and drinks lots of the vitamin drinks provided. She won't take part in any activities, value for money, in her case it's way too much.

Reply from John Gilfillan, Manager at Brook House Care Home

Thank you for your review. Any issues please feel to contact me.


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Review from Rohan P (Resident) published on 3 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really great quality care - had my grandmum there for over a year and all the staff including the housekeeping to management are exceptional - the manager is there every Sunday and the staff are well trained and well organised. A truly caring and homely home.

Reply from John Gilfillan, Manager at Brook House Care Home

Thank you for your kind message. It is always a pleasure to see you and your family.


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Review from A P (Daughter of Resident) published on 24 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I and all my family feel very welcome here every time we visit my father. The manager, receptionist, carers, nurses and even the cleaners are all friendly and caring. I am very happy with the care my father gets.

Reply from John Gilfillan, Manager at Brook House Care Home

Thank you for your kind review. I look forward to seeing you and your family when they visit.


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Review from Kieran C (Son of Resident) published on 17 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Genuine caring, supportive, safe and clean environment.
Very happy with Brook House, as are all my family.
Wholeheartedly recommend.

Reply from John Gilfillan, Manager at Brook House Care Home

Thank you very much for your kind response. It is always nice to see you at Brook House.


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Review from Joanna K (Daughter of Resident) published on 8 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my dad with his great-granddaughter (just started walking) he hasn’t seen her for a good few months and he was so happy watching her. The weather was nice. We went into the garden and they provided tea, coffee, biscuits and cake. The staff are so friendly and pleasant making sure we had everything
we needed. My dad has improved so much since being in their care. They have him up and getting involved in activities in the home. He is having physio and has even started walking a little bit. Dad seems happy which is lovely to see and smiles and laughs with the staff. They are happy to have families visit the care home. It has a lovely friendly atmosphere and is very clean.

Reply from John Gilfillan, Manager at Brook House Care Home

Thank you for your kind words. We appreciate the support from you and your family.


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Review from David C (Son of Resident) published on 31 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a regular visitor, I am aware of the dedication, respect and care shown to all residents (often staff are unaware that I am visiting an adjoining room when they are offering a first-rate service). Brook House offers a caring, family atmosphere not only to their residents but also to their families
- this applies to all the staff. Thank you.

Reply from John Gilfillan, Manager at Brook House Care Home

Thank you for your review. We enjoy seeing your family when you all visit.


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Review from Julie H (Daughter of Resident) published on 21 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my father today at 11:20 am we were able to go up to his room where wonderful carers were helping him out of bed. We took him downstairs after this and went and sat in the pristine garden where we sat down and 2 members from the kitchen brought us out a pot of tea and biscuits. We sat in the
garden with my father until lunchtime and he seemed very happy and chatty. We took him back inside and he asked to have his lunch in the dining room. We were able to sit with him during lunch and the kind staff offered us lunch which was appetizing. The facilities were clean and tidy with the staff all having smiles on their faces and treating us kindly.

Reply from John Gilfillan, Manager at Brook House Care Home

Thank you for your kind words. It is very much appreciated.


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Review from S G (Daughter of Resident) published on 21 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home that my dad is in is a wonderful place for him, he is getting all the care he needs. The staff are absolutely great with him, very friendly and kind to my dad, encouraging him to get up out of bed and join in with the activities that are available on that day. He was very clean and tidy.
It is such an improvement on the last home he was in.

Reply from John Gilfillan, Manager at Brook House Care Home

Thank you for your kind words and we appreciate you have taken the time to write a nice review and are happy with your father's care.


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Review from Stephen H (Grandson of Resident) published on 10 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandad was admitted to Brook House on the 24th of December and considering what he has gone through I am thrilled with the care and input in the last 2 days - remarkable they really care. The Manager is so supportive and has said he will get my Grandad going back to church - they gave him a Christmas
present and he has only been there a day. This means everything to see my grandad happy and the best present I could have had was seeing him and my mum so happy with the placement. I know it is early days but I don't think they can do anything wrong - the staff are so nice and the place is clean and looks like a palace
The manager on Christmas day even bought him the Irish Post - brilliant - he was happy reading it and we got video calls made to us yesterday.

Reply from John Gilfillan, Manager at Brook House Care Home

Thank you for your kind thoughts . They are very much appreciated.


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Review from D C (Daughter of Resident) published on 10 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful manager and staff, very considerate. Very clean.

Reply from John Gilfillan, Manager at Brook House Care Home

Thank you for your kind words and the support you give Brook House.


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Current Review Score: 9.7 (9.717)

Overview of Review Score

The Review Score of 9.7 (9.717) out of 10 for Brook House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.860 for Brook House Care Home is calculated as follows: ( (92 Excellents x 5) + (15 Goods x 4) ) ÷ 107 Ratings = 4.86

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.857 Points relating to the number of positive Reviews for Brook House Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4. 9 Positive Reviews ÷ 9.4 = 0.957

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (53)

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Meet the Team (17)

John

John Gilfillan

Job Title: General Manager

Joined: 2008

General Manager for Brook House since February 2008. A registered nurse since 1995. First wanted to go into nursing when undertaking Duke of Edinburgh Award at school. I attended a residential placement with physically disabled and able bodied.


Rita

Rita Minkeliene

Job Title: Home Administrator

Joined: 2017

Rita is a very happy person, who brings a smile to each person who enters her office, she's professional with excellent communication and interpersonal skills. She also has a good knowledge of accounting procedures and the ability to produce accurate, effective and engaging documentation.
The residents like her very much because she makes time every morning to deliver their newspapers to each and one of them personally.


Karolina

Karolina Kwiatkowska

Job Title: Activities Coordinator

Joined: 2013

My name is Karolina and I have worked for Barchester Healthcare since 2013. My roles have included Carer and Senior Carer. I am now the Senior activities coordinator.
I enjoy my job role understanding the residents hobbies and interests. I take in to account peoples capabilities and strengths in planning the activities.
I pride myself in having a varied program catering for the whole home.


Naresh

Naresh

Job Title: Chef

Joined: 2018

Hi, my name is Naresh. I have worked at Brook House since 2018. I am responsible for ensuring that residents enjoy all their meals.


Baljeet

Baljeet Bouri

Job Title: Registered Nurse and Dementia Champion

Joined: 2020

I am working as a dementia champion nurse in Brook House I am taking care of residents living with dementia.


Mary Gilla

Mary Gilla Doughty

Job Title: Senior Healthcare Assistant

Joined: 2000

Mary is a very valued employee working in Brook House for 20 years. She have a caring and approachable nature, an open mind, sensible, good communication and listening skills, she have a respectful approach to residents and colleagues, good sense of humour, reliable and professional.
We are delighted to have her as part of the Brook House Family for so long.


Laura

Laura Cucu

Job Title: Healthcare Assistant

Joined: 2015

Professional, respectful, dedicated, skilled, good communication and listening skills, hard worker and reliable.
Laura is part of Brook House Family for 5 years.
We are really happy she's part of our team


Ruxandra

Ruxandra Melceoi

Job Title: Healthcare Assistant

Joined: 2015

Ruxandra is a very reliable employee, she's working night shifts, able to work in a team but the confidence to work alone, good communication and listening skills, professional, respectful towards residents, colleagues.
We are happy she is part of our team because she's a very good healthcare assistant.


Carmen Ramona

Carmen Ramona Moraru

Job Title: Senior Carer

Joined: 2017

Ramona has been working is our home for a while, she started as a carer and in a short amount of time, she became a Senior Carer. She is a very valuable employee and we are really happy to have her as a part of the team.
She is professional, attending to the different needs of our residents, delivering quality care, person-centred care and support, compassionate, respectful and kind.
She is a very happy person and she brings smiles to the residents every morning when she comes to work.


Terry Adolphus

Terry Adolphus Ross

Job Title: Healthcare Assistant

Joined: 1996

Terry has been working at Brook House since 1996, being part of the team for 24 years. He is caring, kind, cheerful, friendly, willing to be hands-on with residents, to do personal care tasks, able to follow instructions and procedures, able to work in a team, he communicates and listens to everyone needs, he has organisation and observational skills.
We are very happy to have such a valuable employee.


Carmen

Carmen Kantor

Job Title: Healthcare Assistant

Joined: 2017

Carmen is working at Brook House for 3 years. She is professional, skilled, respectful, reliable and works well in a team.
We are really happy that she is a part of Brook House Team.


LOREDANA

LOREDANA BUTAN

Job Title: Care assistant

Joined: 2015

Loredana is a professional and hard working lady, reliable and dedicated to her job.


DORIS

DORIS WOBIL

Job Title: Care Assistant

Joined: 2014

Doris is a very joyful care assistant, professional and team worker, has every single day a good energy.


Bhavini

Bhavini Patel

Job Title: Care Asistant

Joined: 2011

I have worked for Barchester since 2011. I am a care assistant and in all this time I learnt a lot about how to give peoples care dignity and respect.


Cerasela

Cerasela Garleanu

Job Title: Senior Carer

Joined: 2017

Love my job.


Hibo

Hibo Hussain

Job Title: Carer assistant

Joined: 2019

Verry dedicated and skilled worker


Alexandra

Alexandra Preda

Job Title: Kitchen assistant

Joined: 2019

I enjoy working in the kitchen making ready meals for our residents.
My job is to keep kitchen clean and tidy and help the Chef cooking.


Frequently Asked Questions about Brook House Care Home

What types of Care is Brook House Care Home registered for?

Older Person Care, Dementia, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Brook House Care Home provide?

Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Brook House Care Home have?

There are 43 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Brook House Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens & Television point in own room are some of the Facilities & Services.

How far is Brook House Care Home to the centre of Wembley?

0.9 mile(s) as the crow flies, distance by road may be significantly further.