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Review from Moiz S (Son of Resident) published on 20 July 2021
Submitted via Website • Report

Overall Experience

My mum was a resident for about four years. I live in Sydney, Australia and during this time I visited her several times and my last visit was in September 2019.
I just wanted to drop a few lines to let you know that I can’t thank the staff enough for the care and attention that my mum received during

her stay at Barchester Brook House Care Home. I found the facilities were exceptional and the staff were all so cheerful, attentive and supportive.
Once again thank you all so much.

Reply from John Gilfillan, Manager at Brook House Care Home

Thank you for your review and thank you for your kind words. Your family have been very supportive of the home.

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Review from Zaineb B (Daughter of Resident) published on 20 July 2021
Submitted via Website • Report

Overall Experience

My family and I have no words to express our gratitude for the way in which all the staff
cared for our mother during her stay at the Barchester Brook House Care Home.
We were happy that our mother spent her last few years in such a caring environment with such an impeccably high standard of care

delivered with warmth and compassion.
Thank you all for the loving care you gave to our mom.
Brook House is a special place!

Reply from John Gilfillan, Manager at Brook House Care Home

Thank you for your kind words. It is a pleasure to have your mother in our home.

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Review from Aunali S (Son of Resident) published on 20 July 2021
Submitted via Website • Report

Overall Experience

My mother was a resident for 3 years at Barchester Brook House Care Home suffering from Alzheimer's. She recently passed away at the ripe old age of 98. The care she received from the staff was excellent and much better than we could have provided at home. All the staff of Brook House, the manager and

his team, nurses, care assistants and reception and admin staff are professionally trained to look after the residents and welcome relatives when visiting.
The end of life care provided to my mother by the nurses and care assistants was first class. During the last days of my mum's life, the relatives were given 24-hour access and support. Also, the after death service was very much supportive and sympathetic.

Once more my family will be eternally grateful to the staff and management at Brook House for looking after our late Mother.

Reply from John Gilfillan, Manager at Brook House Care Home

Thanks again for your kind words. We all grew very attached to your mother.

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Review from K B (Daughter of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience

My mum went into Brook House Wembly in May 2015. I had no concerns when Covid kicked in as I knew she was still receiving the utmost care in every way, This home deserves the highest recognition on all levels. Mum passed in May 2021.

Reply from John Gilfillan, Manager at Brook House Care Home

Thank you for your review. We loved looking after your mother.

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Review from Fatima (Daughter-in-law of Resident) published on 8 April 2021
Submitted via Postal Card • Report

Overall Experience

Summertime was a good experience at Brook House. Outdoor garden visits were well organised. They celebrated most festivals with activity coordinators and staff, though we missed the celebrations as were restricted. The photos/videos sent by the coordinator were very much appreciated by our overseas

family too. Throughout the pandemic, we were given feedback as to what was going on at the care home. The indoor/cubicle visits with the speaker system is a brilliant idea. Recent facility to visit Mum indoors has been a great relief. We have been very happy with the care/management and all the staff. The Gwyneth and Hindu speaking staff makes a lot of difference in communication with residents, especially Mum relates to them and enjoys the activities with better understanding.

Reply from John Gilfillan, Manager at Brook House Care Home

Thank you for your kind review and the appreciation shown. These kind words mean a lot.

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Review from Mary P (Sister of Resident) published on 16 March 2021
Submitted via Postal Card • Report

Overall Experience

My brother is in Brooke House. He is treated respectfully and is very happy there. Can't speak highly enough of the home.

Reply from John Gilfillan, Manager at Brook House Care Home

Thank you for your review. It is a joy to have your brother here at Brook House.

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Review from Otis R (Son of Resident) published on 16 March 2021
Submitted via Postal Card • Report

Overall Experience

I find the management and staff very helpful and accommodating. Since my mum has been here, they have bent over backwards to help us in every way. The form was helpful and informative and the management ensure that the home is clean and spotless. I'm sure the rest of my family will agree.

Reply from John Gilfillan, Manager at Brook House Care Home

Thank you for your nice comments. It is a pleasure to have your mother in Brook House.

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Review from Victoria S (Partner of Resident) published on 17 November 2020
Submitted via Postal Card • Report

Overall Experience

The team at Brook House are very conscientious and genuinely care for their residents which is very reassuring. They become good friends with visitors too. The standard of care in practical terms is excellent. I am always impressed by the quality of food and how it is tailored to the needs and likes

of individual residents. My only real concern is that communication is not their strong point, including it seems within the team.

Reply from John Gilfillan, Manager at Brook House Care Home

Thank you for your nice comments about the staff and we will endeavour to improve our communication.

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Review from Pushpa T (Resident) assisted by family/friend published on 30 September 2020
Submitted via Postal Card • Report

Overall Experience

From day one, I have received a good, friendly and kind reception and service from the management, especially the manager and the carer who took the extra trouble and care to make my stay comfortable, happy and made me feel at home. I am so pleased to recommend her for her kind, generous and loving

care, service with a smile and made my stay pleasant and comfortable in my difficult time. I have a language problem and am a strict vegetarian, but despite that I have been well looked after. Providing me with my choice of TV programme on Netflix made my day. God bless the personal carer and the manager and the staff and nurses. Thank you all.

Reply from John Gilfillan, Manager at Brook House Care Home

Thank you for the review. Please contact us if there is anything we can do. We are very happy that you are enjoying your stay with us.

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Review from S S (Wife of Resident) published on 23 September 2020
Submitted via Postal Card • Report

Overall Experience

I have found all the staff so caring and obliging in every way and I am so thankful that my husband is being looked after by such wonderful people. In his words 'I am more than happy to be here!'. We couldn't wish for more than that! Thank you, everyone!

Reply from John Gilfillan, Manager at Brook House Care Home

Thank your review and your kind sentiments. It is a joy to have your husband at Brook House.

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Review from Maurice B (Son of Resident) published on 16 September 2020
Submitted via Postal Card • Report

Overall Experience

Barchester Brook House is a warm, welcoming, friendly nursing care home. Staff and Management are professional, diligent and very caring. We appreciate all that they do for our mother and highly recommend this care home to others.

Reply from John Gilfillan, Manager at Brook House Care Home

Thank you for your kind words. We enjoy your mother residing with us at Barchester Brook House.

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Review from Natsenet S (Friend of Resident) published on 15 September 2020
Submitted via Postal Card • Report

Overall Experience

I would like to say they have an excellent service and I love the way they are looking after my best friend with good support. Thank you.

Reply from John Gilfillan, Manager at Brook House Care Home

I am glad, we are helping and supporting your friend. Please do not hesitate to mention if there is anything else we can do.

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Review from M H (Brother of Resident) published on 11 September 2020
Submitted via Postal Card • Report

Overall Experience

Very good.
Kind and helpful.
Very nice people.

Reply from John Gilfillan, Manager at Brook House Care Home

Thank you for your kind words and hope you enjoyed your visit.

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Review from D D (Son of Resident) published on 26 August 2020
Submitted via Postal Card • Report

Overall Experience

Barchester Brook House have been exceptional looking after my father, all the staff are friendly and welcoming. The manager goes above and beyond to ensure all residents have been well looked after. The home is well run and have done especially well during the COVID-19 situation.

Reply from John Gilfillan, Manager at Brook House Care Home

Thank you for your review. Your words are very kind and appreciated. Your father has settled well at Brook.

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Review from T H (Sister of Resident) published on 16 July 2020
Submitted via Postal Card • Report

Overall Experience

I have only praise and pure gratitude for all staff at Brook House. They welcomed my brother with unbelievable compassion and care from day one. We have had heartbreaking circumstances within the last three years, losing both or parents and Brook House supported us throughout. They have completed treated

us as their extended family. My brother has always said to me how kind, caring and friendly all at Brook House are to him.

Reply from John Gilfillan, Manager at Brook House Care Home

Thank you for your nice comments. We are here to help.

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Review from Rajeev D (Son of Resident) published on 26 May 2020
Submitted via Website • Report

Overall Experience

My mum has been a resident at Brook House for over 3 years now. Her needs are high so we did spend a lot of time in trying to choose the right place. I am glad we found Brook House. The last 2 months have been very tough for my Dad and I. We haven’t been able to see my mum during this pandemic. However,

the support and communication from Brook House has been outstanding. Particularly as far as my elderly Dad is concerned. They realise how sad he is and the outpouring of love and care for him has been amazing. They recognise that it is not always about just the residents. They are always asking after him and regularly send pictures of my mum as well as facilitate video calls. They also drop food around to his house. All this goes on quietly and without fuss. They don’t shout this from the rooftops as some publicity stunt. They just do it. My mum meanwhile is being brilliantly looked after. This care home, in my opinion, stands apart from all the others.

Reply from John Gilfillan, Manager at Brook House Care Home

Thank you for the review and the support you give Brook House. We have a lady who is covering activities currently and is doing her best to stimulate the residents with different activities.

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Review from S H (Daughter-in-law of Resident) published on 19 May 2020
Submitted via Postal Card • Report

Overall Experience

My Mother in Law has significantly improved since her arrival due to the care and attention provided by all the staff. Always willing to answer any questions. I am fully aware and kept up to date on my Mother in Law's progress. With the lockdown, the management was so helpful to use their personal mobile

to do video calls so we could see and communicate with my Mother in Law. This was very much appreciated. My Mother in Law was bed bound. Since she moved to Brook House she has become so active and cheerful.

Reply from John Gilfillan, Manager at Brook House Care Home

Thank you for your kind sentiments. It is a pleasure to have your mother-in-law at Brook House. All your family are very nice and supportive.

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Review from Ethyl C (Mother-in-law of Resident) published on 18 May 2020
Submitted via Postal Card • Report

Overall Experience

From management to carers, nurses, cooks, cleaners and all staff I have only got good reports on care, food and friendliness within the home especially in the awful times we are all living through now. The activities are sometimes not so good but understandable due to the present situation. I applaud

the work everyone is doing and putting themselves at risk to do so. The staff are always kind and helpful even under pressure. I would like to thank one and all of you for your care and help always.

Reply from John Gilfillan, Manager at Brook House Care Home

Thank you for your kind words. Your son-in-law is a great character and we are grateful for his input as resident ambassador.

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Review from K S (Niece of Resident) published on 9 April 2020
Submitted via Postal Card • Report

Overall Experience

From the welcome, as soon as we arrived, to the friendliness of the staff and the happiness of my Aunt, I was incredibly impressed with the care home.

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Review from W S (Husband of Resident) published on 5 February 2020
Submitted via Postal Card • Report

Overall Experience

My wife suffers from Alzheimers/Dementia. She has been in the nursing home where I visit her, (health permitting) every other day for about four hours. I am a pensioner and enjoy seeing my wife as I don't work any more. My wife, who is an ex-nurse, does not walk any more and needs the staff to feed

her. I have nothing but admiration for everyone involved. All the staff are pleasant, cheerful, and I could not fault them for anything!
They have a difficult job but they really are the best of the best. From the management to all involved in her care. Thank you a thousand times. The home looks really nice and bright. I would not change to a; £1,000 - a day home! Thank you.

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Meet the Team (17)

John Gilfillan

Job Title: General Manager

Joined: 2008

General Manager for Brook House since February 2008. A registered nurse since 1995. First wanted to go into nursing when undertaking Duke of Edinburgh Award at school. I attended a residential placement with physically disabled and able bodied.

Rita Minkeliene

Job Title: Home Administrator

Joined: 2017

Rita is a very happy person, who brings a smile to each person who enters her office, she's professional with excellent communication and interpersonal skills. She also has a good knowledge of accounting procedures and the ability to produce accurate, effective and engaging documentation.
The residents like her very much because she makes time every morning to deliver their newspapers to each and one of them personally.

Karolina Kwiatkowska

Job Title: Activities Coordinator

Joined: 2013

My name is Karolina and I have worked for Barchester Healthcare since 2013. My roles have included Carer and Senior Carer. I am now the Senior activities coordinator.
I enjoy my job role understanding the residents hobbies and interests. I take in to account peoples capabilities and strengths in planning the activities.
I pride myself in having a varied program catering for the whole home.

Naresh

Job Title: Chef

Joined: 2018

Hi, my name is Naresh. I have worked at Brook House since 2018. I am responsible for ensuring that residents enjoy all their meals.

Baljeet Bouri

Job Title: Registered Nurse and Dementia Champion

Joined: 2020

I am working as a dementia champion nurse in Brook House I am taking care of residents living with dementia.

Mary Gilla Doughty

Job Title: Senior Healthcare Assistant

Joined: 2000

Mary is a very valued employee working in Brook House for 20 years. She have a caring and approachable nature, an open mind, sensible, good communication and listening skills, she have a respectful approach to residents and colleagues, good sense of humour, reliable and professional.
We are delighted to have her as part of the Brook House Family for so long.

Laura Cucu

Job Title: Healthcare Assistant

Joined: 2015

Professional, respectful, dedicated, skilled, good communication and listening skills, hard worker and reliable.
Laura is part of Brook House Family for 5 years.
We are really happy she's part of our team

Ruxandra Melceoi

Job Title: Healthcare Assistant

Joined: 2015

Ruxandra is a very reliable employee, she's working night shifts, able to work in a team but the confidence to work alone, good communication and listening skills, professional, respectful towards residents, colleagues.
We are happy she is part of our team because she's a very good healthcare assistant.

Carmen Ramona Moraru

Job Title: Senior Carer

Joined: 2017

Ramona has been working is our home for a while, she started as a carer and in a short amount of time, she became a Senior Carer. She is a very valuable employee and we are really happy to have her as a part of the team.
She is professional, attending to the different needs of our residents, delivering quality care, person-centred care and support, compassionate, respectful and kind.
She is a very happy person and she brings smiles to the residents every morning when she comes to work.

Terry Adolphus Ross

Job Title: Healthcare Assistant

Joined: 1996

Terry has been working at Brook House since 1996, being part of the team for 24 years. He is caring, kind, cheerful, friendly, willing to be hands-on with residents, to do personal care tasks, able to follow instructions and procedures, able to work in a team, he communicates and listens to everyone needs, he has organisation and observational skills.
We are very happy to have such a valuable employee.

Carmen Kantor

Job Title: Healthcare Assistant

Joined: 2017

Carmen is working at Brook House for 3 years. She is professional, skilled, respectful, reliable and works well in a team.
We are really happy that she is a part of Brook House Team.

LOREDANA BUTAN

Job Title: Care assistant

Joined: 2015

Loredana is a professional and hard working lady, reliable and dedicated to her job.

DORIS WOBIL

Job Title: Care Assistant

Joined: 2014

Doris is a very joyful care assistant, professional and team worker, has every single day a good energy.

Bhavini Patel

Job Title: Care Asistant

Joined: 2011

I have worked for Barchester since 2011. I am a care assistant and in all this time I learnt a lot about how to give peoples care dignity and respect.

Cerasela Garleanu

Job Title: Senior Carer

Joined: 2017

Love my job.

Hibo Hussain

Job Title: Carer assistant

Joined: 2019

Verry dedicated and skilled worker

Alexandra Preda

Job Title: Kitchen assistant

Joined: 2019

I enjoy working in the kitchen making ready meals for our residents.
My job is to keep kitchen clean and tidy and help the Chef cooking.

Brook House Care Home

Care Provided by Brook House Care Home

Good to Know

Funding & Fees Guide for Brook House Care Home

Facilities