Brook House Care Home

2/6 Forty Close, Forty Avenue, Wembley HA9 8UU
Submit a Review
9.7 62 Reviews
  • Brook House Care Home, Wembley
Brook House care home has trained staff who ensure each residents’ safety, comfort and high quality care is upheld at all times.

Caring staff give people the support they need.

Residents can enjoy a wide range of activities to suit their interests.

Healthy, delicious food is served that meets residents' dietary requirements.

Show Brook House Care Home on the Map

Care Provided by Brook House Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 47 Service Users
  • Privately Owned
  • Other Care Provided
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • John Gilfillan (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (43)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Brook House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Brook House Care Home Reviews (62)

Total of 62, showing 41-60
9.7

Brook House Care Home has a Review Score of 9.7 (9.717) out of 10, based on 9 reviews in the last 2 years. Over all time Brook House Care Home has 62 reviews.

Overall Experience

  • 50
  • 12
  • 0
  • 0
  • 0

Date Published

62
0
0
9
53

Review from H E (Wife of Resident) assisted by family/friend published on 2 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Clean healthy environment and very caring staff. Visible managers. Very welcoming and willing to listen. Homely atmosphere. Patient care very good - eating, drinking and washes.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Suzanne B (Resident) assisted by family/friend published on 9 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No complaints, all OK.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tony R (Son of Resident) published on 9 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has significantly improved since his arrival due to the high degree of care and attention provided by all the staff. Always willing to answer any questions I am fully aware and kept up to date on my father's progress. Would not hesitate to recommend Barchester Brook House to anyone.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H T (Wife of Resident) published on 9 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Laundry OK but why do they not return items to correct owners - this spoils all the good points!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nigel R (Nephew of Resident) published on 1 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been in care here since late 2016 and I have found the staff and care level to be very good.
In the last months, my aunt had a health set back and I thought her time had come but thanks to the carers and nurses efforts and commitments she has made improvements to her life. I would like
to thank the whole team at Brook House Wembley.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E S (Son of Resident) published on 26 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From day one I have been very happy with the service my father receives. More importantly, he is very happy in this home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Leanie G (Daughter of Resident) published on 24 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am pleased with the care that my mother is receiving at the Brook House establishment and would recommend the nursing home to relatives and friends.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mary Ann L (Niece of Resident) published on 10 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care is taken.
Can visit at any time.
Aunty is very happy here.
Staff and management are caring and friendly.
Good food.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sean B (Father of Resident) published on 9 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter has been a resident in this home for 7 years. I am 100% satisfied with all aspects of their care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jenny D (Daughter of Resident) published on 18 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother entered Brook House for respite care for 4 weeks and we have been more than pleased with her care. My mother has advanced dementia and can not to anything for herself, coupled with other ongoing health issues. She has never been in residential care before as she is cared for at home, so I
had lots of reservations initially about her entering Brook House.
However, the nursing care she has received has been fantastic. The care assistants are attentive and experienced. My mother has been comfortable, well fed and has smiled everyday. In fact, she has begun to interact more with us than she even did at home!
I am grateful to Brook House for there care and support at an anxious time for my family. The place is well managed and a friendly environment encouraging open visiting hours for all friends and family of all ages. I would definitely consider using Brook house for future respite.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D F (Brother of Resident) published on 16 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my brother received at Brook House was exemplary. We could not have found a more conducive environment for his last few months. The staff were well qualified and attentive. The food and general facilities were of the highest quality and the activities coordinator arranged a series of events
which made him feel welcome and involved.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Terence R (Resident) assisted by family/friend published on 24 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care here is very good but I notice that at times some of the residents are difficult to cope with. I am very happy living here, it is so much better than when I was coping on my own at home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L T (Daughter of Resident) published on 10 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad is very happy here and we feel he is safe. There is always a happy face and the nurse on floor 2 is great. The carers, on the whole, are very attentive. I know I can always speak to a manager if needed to solve a problem.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M C (Daughter of Resident) published on 27 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the house very clean and welcoming, they allow you to visit whenever you want and stay as long as you like.
They entertain seasonally, BBQ in the summer, music on Sundays, all very welcoming.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jaya P (Daughter of Resident) published on 25 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good home. We have used this home for a number of years. The manager and his team do a great job of looking after her needs.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elizabeth O (Granddaughter of Resident) published on 12 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very always welcome. Staff are very good to me and the rest of the family. Management very excellent, we always feel at home, anytime we come to visit grandma. I never regret she came to this home comparing to where I worked. I like everything about the home. The activities lady is very good and
helpful all the time!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Vera M (Daughter of Resident) published on 6 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Brook House for over 3 years. She is very well looked after from all staff e.g nurses, carers, admin and management. The home is very clean in fact excellent like walking into a hotel. Carers are very professional and caring. I would highly recommend this nursery home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A T (Daughter of Resident) published on 29 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall my mum is happy here and is well looked after.
I am reassured by the medical presence here and the access they have to the GP services.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mary O (Daughter of Resident) published on 23 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with how our mum is cared for.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lynette (Daughter-in-law of Resident) published on 15 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My overall impression of the care home is good. Friendly staff, the manager is very approachable. The home is clean and never smells of urine. The activities are varied and very good. Clients are taken out on a regular basis especially now they have recruited a new activity person, who obviously enjoys
her job. The home is small and has a friendly and personal feel. All in all, I am very happy and feel confident that my father in law is supported and cared for very well.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.7 (9.717)

Overview of Review Score

The Review Score of 9.7 (9.717) out of 10 for Brook House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.860 for Brook House Care Home is calculated as follows: ( (92 Excellents x 5) + (15 Goods x 4) ) ÷ 107 Ratings = 4.86

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.857 Points relating to the number of positive Reviews for Brook House Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4. 9 Positive Reviews ÷ 9.4 = 0.957

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (53)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (17)

John

John Gilfillan

Job Title: General Manager

Joined: 2008

General Manager for Brook House since February 2008. A registered nurse since 1995. First wanted to go into nursing when undertaking Duke of Edinburgh Award at school. I attended a residential placement with physically disabled and able bodied.


Rita

Rita Minkeliene

Job Title: Home Administrator

Joined: 2017

Rita is a very happy person, who brings a smile to each person who enters her office, she's professional with excellent communication and interpersonal skills. She also has a good knowledge of accounting procedures and the ability to produce accurate, effective and engaging documentation.
The residents like her very much because she makes time every morning to deliver their newspapers to each and one of them personally.


Karolina

Karolina Kwiatkowska

Job Title: Activities Coordinator

Joined: 2013

My name is Karolina and I have worked for Barchester Healthcare since 2013. My roles have included Carer and Senior Carer. I am now the Senior activities coordinator.
I enjoy my job role understanding the residents hobbies and interests. I take in to account peoples capabilities and strengths in planning the activities.
I pride myself in having a varied program catering for the whole home.


Naresh

Naresh

Job Title: Chef

Joined: 2018

Hi, my name is Naresh. I have worked at Brook House since 2018. I am responsible for ensuring that residents enjoy all their meals.


Baljeet

Baljeet Bouri

Job Title: Registered Nurse and Dementia Champion

Joined: 2020

I am working as a dementia champion nurse in Brook House I am taking care of residents living with dementia.


Mary Gilla

Mary Gilla Doughty

Job Title: Senior Healthcare Assistant

Joined: 2000

Mary is a very valued employee working in Brook House for 20 years. She have a caring and approachable nature, an open mind, sensible, good communication and listening skills, she have a respectful approach to residents and colleagues, good sense of humour, reliable and professional.
We are delighted to have her as part of the Brook House Family for so long.


Laura

Laura Cucu

Job Title: Healthcare Assistant

Joined: 2015

Professional, respectful, dedicated, skilled, good communication and listening skills, hard worker and reliable.
Laura is part of Brook House Family for 5 years.
We are really happy she's part of our team


Ruxandra

Ruxandra Melceoi

Job Title: Healthcare Assistant

Joined: 2015

Ruxandra is a very reliable employee, she's working night shifts, able to work in a team but the confidence to work alone, good communication and listening skills, professional, respectful towards residents, colleagues.
We are happy she is part of our team because she's a very good healthcare assistant.


Carmen Ramona

Carmen Ramona Moraru

Job Title: Senior Carer

Joined: 2017

Ramona has been working is our home for a while, she started as a carer and in a short amount of time, she became a Senior Carer. She is a very valuable employee and we are really happy to have her as a part of the team.
She is professional, attending to the different needs of our residents, delivering quality care, person-centred care and support, compassionate, respectful and kind.
She is a very happy person and she brings smiles to the residents every morning when she comes to work.


Terry Adolphus

Terry Adolphus Ross

Job Title: Healthcare Assistant

Joined: 1996

Terry has been working at Brook House since 1996, being part of the team for 24 years. He is caring, kind, cheerful, friendly, willing to be hands-on with residents, to do personal care tasks, able to follow instructions and procedures, able to work in a team, he communicates and listens to everyone needs, he has organisation and observational skills.
We are very happy to have such a valuable employee.


Carmen

Carmen Kantor

Job Title: Healthcare Assistant

Joined: 2017

Carmen is working at Brook House for 3 years. She is professional, skilled, respectful, reliable and works well in a team.
We are really happy that she is a part of Brook House Team.


LOREDANA

LOREDANA BUTAN

Job Title: Care assistant

Joined: 2015

Loredana is a professional and hard working lady, reliable and dedicated to her job.


DORIS

DORIS WOBIL

Job Title: Care Assistant

Joined: 2014

Doris is a very joyful care assistant, professional and team worker, has every single day a good energy.


Bhavini

Bhavini Patel

Job Title: Care Asistant

Joined: 2011

I have worked for Barchester since 2011. I am a care assistant and in all this time I learnt a lot about how to give peoples care dignity and respect.


Cerasela

Cerasela Garleanu

Job Title: Senior Carer

Joined: 2017

Love my job.


Hibo

Hibo Hussain

Job Title: Carer assistant

Joined: 2019

Verry dedicated and skilled worker


Alexandra

Alexandra Preda

Job Title: Kitchen assistant

Joined: 2019

I enjoy working in the kitchen making ready meals for our residents.
My job is to keep kitchen clean and tidy and help the Chef cooking.