Brook House Care Home

2/6 Forty Close, Forty Avenue, Wembley HA9 8UU
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9.7 62 Reviews
  • Brook House Care Home, Wembley
Brook House care home has trained staff who ensure each residents’ safety, comfort and high quality care is upheld at all times.

Caring staff give people the support they need.

Residents can enjoy a wide range of activities to suit their interests.

Healthy, delicious food is served that meets residents' dietary requirements.

Care Provided by Brook House Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 47 Service Users
  • Privately Owned
  • Other Care Provided
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • John Gilfillan (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (43)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Brook House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
Total of 62, showing 61-62
9.7

Brook House Care Home has a Review Score of 9.7 (9.717) out of 10, based on 9 reviews in the last 2 years. Over all time Brook House Care Home has 62 reviews.

Overall Experience

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Date Published

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9
53
Overall Experience  Overall Experience 5.0 out of 5

The care/nursing my father receives is amazing. They have turned things around and helped as much. All of the team are all wonderful people who go the extra mile to help. The home is always clean- the cleaning staff are exceptional. The catering staff provide wonderful food on a daily basis and beautiful
party food! The entertainment is great- making their very own flower arrangements for their rooms and sports programme and quizzes which my father love. The laundry man even helps individuals after work. For these reasons, I think Brook House Nursing Home is the best!

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Overall Experience  Overall Experience 5.0 out of 5

My uncle stayed here from January 16th till he died in may, from advanced lung cancer. What a wonderful place, clean, tidy, bright and modern, with wonderful caring staff. I was really impressed with Brook House, not just on my first visit but every visit. Not only did the home look after my uncle but
also me, at a very difficult time. I can't thank all the staff enough, especially managers, who went above and beyond for my uncle, thank you ...

Facilities

Care / Support

Cleanliness

Treated with Dignity

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Staff

Activities

Management

Safety / Security

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Value for Money

Current Review Score: 9.7 (9.717)

Overview of Review Score

The Review Score of 9.7 (9.717) out of 10 for Brook House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.860 for Brook House Care Home is calculated as follows: ( (92 Excellents x 5) + (15 Goods x 4) ) ÷ 107 Ratings = 4.86

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.857 Points relating to the number of positive Reviews for Brook House Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4. 9 Positive Reviews ÷ 9.4 = 0.957

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (53)

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Meet the Team (17)

John

John Gilfillan

Job Title: General Manager

Joined: 2008

General Manager for Brook House since February 2008. A registered nurse since 1995. First wanted to go into nursing when undertaking Duke of Edinburgh Award at school. I attended a residential placement with physically disabled and able bodied.


Rita

Rita Minkeliene

Job Title: Home Administrator

Joined: 2017

Rita is a very happy person, who brings a smile to each person who enters her office, she's professional with excellent communication and interpersonal skills. She also has a good knowledge of accounting procedures and the ability to produce accurate, effective and engaging documentation.
The residents like her very much because she makes time every morning to deliver their newspapers to each and one of them personally.


Karolina

Karolina Kwiatkowska

Job Title: Activities Coordinator

Joined: 2013

My name is Karolina and I have worked for Barchester Healthcare since 2013. My roles have included Carer and Senior Carer. I am now the Senior activities coordinator.
I enjoy my job role understanding the residents hobbies and interests. I take in to account peoples capabilities and strengths in planning the activities.
I pride myself in having a varied program catering for the whole home.


Naresh

Naresh

Job Title: Chef

Joined: 2018

Hi, my name is Naresh. I have worked at Brook House since 2018. I am responsible for ensuring that residents enjoy all their meals.


Baljeet

Baljeet Bouri

Job Title: Registered Nurse and Dementia Champion

Joined: 2020

I am working as a dementia champion nurse in Brook House I am taking care of residents living with dementia.


Mary Gilla

Mary Gilla Doughty

Job Title: Senior Healthcare Assistant

Joined: 2000

Mary is a very valued employee working in Brook House for 20 years. She have a caring and approachable nature, an open mind, sensible, good communication and listening skills, she have a respectful approach to residents and colleagues, good sense of humour, reliable and professional.
We are delighted to have her as part of the Brook House Family for so long.


Laura

Laura Cucu

Job Title: Healthcare Assistant

Joined: 2015

Professional, respectful, dedicated, skilled, good communication and listening skills, hard worker and reliable.
Laura is part of Brook House Family for 5 years.
We are really happy she's part of our team


Ruxandra

Ruxandra Melceoi

Job Title: Healthcare Assistant

Joined: 2015

Ruxandra is a very reliable employee, she's working night shifts, able to work in a team but the confidence to work alone, good communication and listening skills, professional, respectful towards residents, colleagues.
We are happy she is part of our team because she's a very good healthcare assistant.


Carmen Ramona

Carmen Ramona Moraru

Job Title: Senior Carer

Joined: 2017

Ramona has been working is our home for a while, she started as a carer and in a short amount of time, she became a Senior Carer. She is a very valuable employee and we are really happy to have her as a part of the team.
She is professional, attending to the different needs of our residents, delivering quality care, person-centred care and support, compassionate, respectful and kind.
She is a very happy person and she brings smiles to the residents every morning when she comes to work.


Terry Adolphus

Terry Adolphus Ross

Job Title: Healthcare Assistant

Joined: 1996

Terry has been working at Brook House since 1996, being part of the team for 24 years. He is caring, kind, cheerful, friendly, willing to be hands-on with residents, to do personal care tasks, able to follow instructions and procedures, able to work in a team, he communicates and listens to everyone needs, he has organisation and observational skills.
We are very happy to have such a valuable employee.


Carmen

Carmen Kantor

Job Title: Healthcare Assistant

Joined: 2017

Carmen is working at Brook House for 3 years. She is professional, skilled, respectful, reliable and works well in a team.
We are really happy that she is a part of Brook House Team.


LOREDANA

LOREDANA BUTAN

Job Title: Care assistant

Joined: 2015

Loredana is a professional and hard working lady, reliable and dedicated to her job.


DORIS

DORIS WOBIL

Job Title: Care Assistant

Joined: 2014

Doris is a very joyful care assistant, professional and team worker, has every single day a good energy.


Bhavini

Bhavini Patel

Job Title: Care Asistant

Joined: 2011

I have worked for Barchester since 2011. I am a care assistant and in all this time I learnt a lot about how to give peoples care dignity and respect.


Cerasela

Cerasela Garleanu

Job Title: Senior Carer

Joined: 2017

Love my job.


Hibo

Hibo Hussain

Job Title: Carer assistant

Joined: 2019

Verry dedicated and skilled worker


Alexandra

Alexandra Preda

Job Title: Kitchen assistant

Joined: 2019

I enjoy working in the kitchen making ready meals for our residents.
My job is to keep kitchen clean and tidy and help the Chef cooking.