Hairdressing, papers, chiropody are all charged individually by the respective providers. Included is all care, all bedding, towels, food and all laundry. NHS-Funded Nursing Care (FNC) is additional to fees shown.
Bromley Park maintains an open-hours visiting policy, which means relatives and friends are welcome to drop by and see their loved ones at any time. Families are always welcome to join their relatives for afternoon tea or lunch.
Bromley Park Care Centre has a Review Score of 9.8 (9.762) out of 10, based on 12 reviews in the last 2 years. Over all time Bromley Park Care Centre has 59 reviews.
Review from Sonia H (Wife of Resident) published on 17 January 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Alison Ruddock, Operations & Compliance Manager at Bromley Park Care Centre
I am delighted you are so satisfied with our service but mostly that you joined in the dancing! I take on board your comments about the bed and we will take those thoughts forward for our onward planning.
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Review from L S (Son of Resident) published on 30 September 2024
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Alison Ruddock, Operations & Compliance Manager at Bromley Park Care Centre
I am delighted that you are happy with the service your mum receives. We would welcome any suggestions you may have that would help us achieve five stars in all areas. Any ideas, please just pop in to see the management team and let them know. Kind regards, Alison.
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Review from R J (Nephew of Resident) published on 30 September 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Alison Ruddock, Operations & Compliance Manager at Bromley Park Care Centre
Many thanks for providing your feedback. I am delighted that you have scored us so highly and we are always keen to receive suggestions on how we can develop furher. Kind regards, Alison.
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Review from V J (Great-Niece of Resident) published on 30 September 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Alison Ruddock, Operations & Compliance Manager at Bromley Park Care Centre
Wow, what fantastic feedback! Thank you so much for taking the time to send your views, this type of feedback is invaluable for the staff to see the effects of their hard work and helps future clients to choose a care home to meet their needs. Kind regards, Alison.
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Review from Glynis T (Daughter of Resident) published on 30 September 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Alison Ruddock, Operations & Compliance Manager at Bromley Park Care Centre
This is fantastic to receive and we are grateful to you for taking the time to share your feedback. We will ensure the staff are made aware of the feedback reflecting their care and commitment to the residents. Kind regards, Alison.
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Review from P C (Sister of Resident) published on 27 September 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Silvia Barret, Operations & Compliance Manager at Bromley Park Care Centre
Thank you so much for such a lovely review. Makes me so happy to know that your sister was supported so well by staff to settle. I will share with the team your feedback and I am sure that they will feel motivated to continue with their love and support.
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Review from Hortense K (Husband of Resident) published on 22 July 2024
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Alison Ruddock, Operations & Compliance Manager at Bromley Park Care Centre
Many thanks for your review. I have carefully reviewed the care of your partner and am reassured from the medical notes that the appropriate care was sought as soon as symptoms began and treatment was arranged. I note your suggestion that cameras in the home may be a good idea and we are currently considering this for communal areas taking into account the opinions of residents and relatives and the guidance received from our regulators. Please be assured we welcome your feedback and are happy to meet with you to ensure you are kept fully updated of any changes that may develop and you are involved in the care planning process, kind regards, Alison.
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Review from L C (Partner of Resident) published on 19 June 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Alison Ruddock, Operations & Compliance Manager at Bromley Park Care Centre
Hi, your feedback is wonderful and reassuring that the service being delivered is appropriate and to a good standard. Thank you very much for your review and as ever be very welcome to suggest any areas where we can improve as they are realised. Kind regards, Alison.
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Review from K N (Husband of Resident) published on 19 June 2024
Submitted via Postal Card •
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5.0 out of 5
Reply from Alison Ruddock, Operations & Compliance Manager at Bromley Park Care Centre
Many thanks for taking the time to give your feedback which is so helpful in us measuring our performance and customer satisfaction. If you have any suggestions for how we could achieve 5-stars in all areas, we would appreciate your thoughts. Kind regards.
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Review from Ronald D (Next of Kin) published on 13 June 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Sally, Business Support Officers at Bromley Park Care Centre
Thank you for your review. We look forward to continue supporting your relative and also improving our services.
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Review from Diane C (Wife of Resident) published on 12 June 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Alison Ruddock, Operations & Compliance Manager at Bromley Park Care Centre
Dear Diane, thank you for your feedback which is helpful in improving our service. Your comments are extremely valid and will help us focus on the areas that we could be better. I am delighted that most of the comments and scoring demonstrate we are providing a good service but we can and must always strive to do better. Kind regards, Alison.
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Review from Jeff H (Husband of Resident) published on 30 November 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Donna Hough, Non-Clinical Deputy Manager at Bromley Park Care Centre
Dear Jeff,
Thank you so much for your kind words, I know I speak for everyone when I say it was an absolute pleasure to look after your dear wife. I will pass on your feedback to the team at Bromley Park.
Sending you our warmest regards.
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Review from A S (Son of Resident) published on 27 February 2023
Submitted via Website •
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5.0 out of 5
Reply from John Hudson-Beddows, Manager at Bromley Park Care Centre
It was a genuine pleasure to look after your mum, there was indeed a lot of genuine affection for your mum here at Bromley park. Thank you for the feedback, I will pass this on to the team.
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Review from R H (Sister of Resident) published on 22 February 2023
Submitted via Website •
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4.0 out of 5
Reply from John Hudson-Beddows, Manager at Bromley Park Care Centre
Hello, thank you for your positive feedback.
If you need to talk with me about any care needs regarding your sister, please do come to my office or email me! It's never a problem and always good to catch up.
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Review from Dennis F (Respite Resident) published on 15 June 2022
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Silvia Barret, Operations & Compliance Manager at Bromley Park Care Centre
Thank you so much for your comments and encouragement. Your comments are very much appreciated and mean a lot to the team.
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Review from Janet H (Sister-in-law of Resident) published on 15 March 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Donna Hough, Non Clinical Deputy Manager at Bromley Park Care Centre
Thank you for taking the time to review our home, your comments are truly reflective of your brother in Law's time at Bromley Park. We are incredibly proud of his hard work and determination to be able to mobilise independently again. We will pass your comments on to the staff team. It's lovely to hear such wonderful feedback. Thank you!
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Review from S A (Son of Resident) published on 15 March 2022
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5.0 out of 5
Reply from Donna Hough, Non Clinical Deputy Manager at Bromley Park Care Centre
Thank you so much, for taking the time to review our home. Your feedback is valuable and we will pass on your comments to the team. We are looking forward to taking the residents out for trips now that restrictions are lifting and for life to return to how it used to be, at Bromley Park.
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Review from J C (Daughter-in-law of Resident) published on 15 March 2022
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Donna Hough, Non Clinical Deputy Manager at Bromley Park Care Centre
Thank you for taking the time to review our home. Your comments are extremely valuable to us and we will pass on your feedback to the staff team. We too, are looking forward to an easier visiting process and are continually reviewing the process. As the weather begins to warm up, it will be nice to have the visits in the gardens again.
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Review from S W (Daughter-in-law of Resident) published on 15 March 2022
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Donna Hough, Non Clinical Deputy Manager at Bromley Park Care Centre
Thank you for taking the time to review our home and for your kind words. We will pass your kind comments onto the staff team. We too are looking forward to the visiting becoming less restrictive. If you would like to increase the time of your visits, please let us know and we will gladly look at this for you.
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Review from M T (Sister of Resident) published on 15 March 2022
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Donna Hough, Non Clinical Deputy Manager at Bromley Park Care Centre
Thank you for taking the time to review our home. We are delighted to hear your lovely comments. We will make sure that the staff team are aware of your feedback. Thank you.
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The Review Score of 9.8 (9.762) out of 10 for Bromley Park Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.762 for Bromley Park Care Centre is calculated as follows: ( (111 Excellents x 5) + (30 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 143 Ratings = 4.762
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Bromley Park Care Centre is based on 12 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 12 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 5 Jan 2019
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Job Title: Non-Clinical Deputy Manager
Joined: 2013
Donna joined the Bromley Park Care Home team in 2013 as a part-time Administrator and over the years she has progressed to Services Manager, then to Facilities Manager, and now works as the Non-Clinical Deputy Manager.
Donna loves working closely with the residents and takes great joy from seeing her colleagues promoted to the next level, while being a part of the positive changes they bring. As a Deputy Manager, Donna is inspired by the unique people she works with and loves working towards one common goal – providing the best possible care and home environment for their residents.
Throughout her time at Bromley Park, Donna has witnessed ongoing support from the Home’s Managers and the Nellsar Operations Team, who have an extremely rich bank of experience and knowledge. Now with the Nellsar Training Academy, and all-round improvements to staff training, Donna is looking forward to seeing the Home’s staff develop into their roles and careers even more in the future.
Citing her greatest achievements as working in a role that she loves and using the experience she has gained in all her different roles, Donna most looks forward to implementing a ‘Wish List’ scheme; Finding more ways to transform the Home and consistently develop the services and home environment for Bromley Park’s residents. Donna would also love to see a ‘Memory Lane’ high street and ‘Mini Village’ in the garden – something that would particularly benefit their residents with Dementia.
Job Title: Recreation & Well-Being Coordinator
Joined: 2019
"I have worked a wonderful diverse range of roles throughout my time here. Since joining the Home in September 2019, I have worked as a Carer, a Chef and now I'm the Recreation & Well-Being Coordinator.
My team and Manager are fantastic! Working as part of a Care Home team is a very rewarding experience and has given me a new life perspective. I see the bigger picture of life, and I'm able to give from the heart.
I feel lucky to have received lots of training including End of Life, The Daily Sparkle, St Christopher Namaste, Access to Health & Social Care, Access to Nursing and Human Science. I have more confidence in myself and my role, and I feel supported through the Home.
I am looking forward to completing my Access to Nursing course in 2022, then I plan to progress into Nursing to continue giving the best possible care to our residents."
Job Title: Senior Care Assistant
"Throughout my time here I have completed lots of training; the one that has helped the most with my development is my Health and Social Care Diploma.
I am proud of what I have achieved at Bromley Park; my recent promotion to Senior Care Assistant has enabled me to learn more about our residents' care from a different perspective and support them with medication and care planning.
I have seen a lot of positive changes in the Home, and the Nurses and Carers work really well as a team. The team are supportive of each other and we all work well, in the best way, to care for our residents. The Managers are supportive; it’s always nice to see the Senior Team from Head Office as well – everyone strives for the best care for our residents.
The thing that brings me the most joy about working at Bromley Park is caring for our residents. I really enjoy working with and supporting them when they need us the most. It is a privilege to care for them."
Job Title: Training Assessor
"The best thing about working at Bromley Park is the people; the people we support and the people we work with. What I most enjoy is spending time with the residents, it brings me great joy. I also feel great pride when helping the staff develop, and helping them to support our residents.
Over the years, there have been many positive changes in the Home. Most recently, it's been the training and development that has had the greatest effect for me personally. I have completed lots of training throughout my years at Bromley Park Care Home. My promotion to Training Assessor has enabled me to fully support the care team when completing their care certificate training, and with their moving and positioning skills.
I’m really proud to support our team; I am looking forward to watching them grow and develop even further."
Job Title: Maintenance Manager
Joined: 2016
Mark began working at Bromley Park Care Home in 2016 and has managed all maintenance requirements throughout the Home and gardens ever since. A self-professed ‘Jack of all trades’, he also drives the Homes’ minibus when residents take an outing and lends a hand to anyone in need, including helping the Maintenance staff at other nearby Nellsar Care Homes.
Mark has enjoyed extensive training throughout his time at Bromley Park for his maintenance responsibilities and he is proud to fulfil multiple roles throughout the Home. The varied role is what Mark most enjoys about his job and he is delighted to see that, through his hard work, the Home is looking cleaner and more refreshed.
Having seen the evolution of a better working environment and higher calibre of staff over the years, Mark also enjoys the social aspect of working among the other staff and residents in the Home. Looking to the future, Mark looks forward to maintaining the high standards at Bromley Park and consistently improving the home environment for everyone who lives and works there.
