Bromley Park Care Centre

75 Bromley Road, Beckenham BR3 5PA
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9.8 59 Reviews
  • Bromley Park Care Centre, Beckenham
Located on the outskirts of Beckenham, Bromley Park is a residential Care Centre providing specialist 24-hour nursing care for elderly people living with dementia. It offers outstanding amenities and is staffed by a highly-skilled team of nurses and carers, dedicated to providing loved ones with compassion, dignity and respect.

The Home is a large converted Georgian house, caring for up to 38 residents. The Home has a large, bright conservatory, TV lounge, visitors’ kitchenette, relatives’ room and an on-site hair salon. There is also a secure garden, designed to provide a peaceful and therapeutic environment.

Bromley Park residents enjoy visits from singers and musicians, dancers and petting zoos, along with trips out to the park or local coffee shops in their minibus. Residents are encouraged to remain active and pursue hobbies and interests, both old and new.

One of the first care providers to champion the importance of nutrition for the elderly and those with Dementia, Nellsar employ a Nutrition & Wellness Manager for their Homes. Bromley Park acknowledges that nutrition and hydration are an integral part of good health and well-being, delivering well-balanced, nutritious meals and snacks to residents every day.

Bromley Park also benefits from a Well-Being Team of fully-qualified holistic therapists who use nurturing touch, complementary therapies and relaxing treatments to improve residents’ quality of life and sense of well-being.

Employing high-tech care planning technology, Bromley Park care staff use the ®Nourish system, spending less time on paperwork and more time caring for their residents.

Bromley Park also use bespoke dementia care technology ‘interactiveMe’ as a way of further personalising their residents’ care, and as a tool for connecting individuals with their family and care staff around them. This personalised-online profile offers a wonderful tool for reminiscence too.

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Care Provided by Bromley Park Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Khadija Kachra (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (46)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 4

Funding & Fees Guide for Bromley Park Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,850 – £2,000
    • Self-Funded Residential Dementia Care £1,850 – £2,000
    • Self-Funded Nursing Care £2,000 – £2,200
    • Self-Funded Nursing Dementia Care £2,000 – £2,200
    • RESPITE Self-Funded Residential Care £2,000 – £2,200
    • RESPITE Self-Funded Residential Dementia Care £2,000 – £2,200
    • RESPITE Self-Funded Nursing Care £2,000 – £2,200
    • RESPITE Self-Funded Nursing Dementia Care £2,000 – £2,200

  • Hairdressing, papers, chiropody are all charged individually by the respective providers. Included is all care, all bedding, towels, food and all laundry. NHS-Funded Nursing Care (FNC) is additional to fees shown.
  • (these prices are only a guideline, please contact Bromley Park Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Wheelchair Access
  • Visiting

  • Bromley Park maintains an open-hours visiting policy, which means relatives and friends are welcome to drop by and see their loved ones at any time. Families are always welcome to join their relatives for afternoon tea or lunch.


Bromley Park Care Centre Reviews (59)

Total of 59, showing 41-59
9.8

Bromley Park Care Centre has a Review Score of 9.8 (9.762) out of 10, based on 12 reviews in the last 2 years. Over all time Bromley Park Care Centre has 59 reviews.

Overall Experience

  • 32
  • 24
  • 3
  • 0
  • 0

Date Published

59
6
11
12
47

Review from Sarah F (Daughter of Resident) published on 7 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bromley Park have been amazing with my mother from the start. The staff have a genuine compassion and respect for her well being and comfort. They have an informed understanding of my mother's current state of health and needs and communicate to us any changes when they occur. Any time we visit, mum
looks smart and well cared for so we know her personal needs are being attended to very well, even down to the choice of clothes which have been chosen on her behalf, as she is no longer able to make those decisions. The meals are plentiful and just as my mum would have made for herself and the home is always clean, light. airy and warm.


This is nothing more than you would expect from a care home but it's the every day things that make Bromley Park a special home from home: the smiles from all the staff and their engagement with the residents, the knowledge of their personal likes and dislikes, the constant respect afforded the residents and family. We couldn't be more pleased.


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Review from Tracey D (Daughter of Resident) published on 17 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Needed to move dad as wasn't happy where he had been the last six months.
He was assessed straight away and was moved the week after.
The staff are so caring and efficient and very understanding of dad's needs and also mine and my sister's.

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Review from Julie S (Daughter of Resident) published on 21 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Most impressive – staff; care standards; activities programme; welcoming, loving atmosphere. Going the extra mile, e.g. special chair so my mother can go downstairs and join in activities - delighted to hear she's had fun playing with a red balloon!


We hear of those who “dump” their elderly loved

ones. But I'm satisfied my mother's in safe hands, and benefits from professional levels of care and understanding that, as a layperson, I can't provide myself - would never have occurred to me to give her a red balloon to play with!


We also hear care is expensive - but worth every penny, I think. Your staff work round the clock - unsocial hours, weekends, holiday periods. Work that's physically demanding; and emotionally exhausting in that you must become very fond of people who you know are drawing towards the ends of their lives. I can see you all really appreciate what an intelligent, wonderful, extraordinary person my mother is, and that she is flourishing. Thank you to everyone involved!


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Review from Jan R (Daughter of Resident) published on 17 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has always been a difficult person to please and I can say that he is very happy at the home and has no complaints. The carers are all so kind and patient, there is always a friendly smile and greeting for him. He is very restricted as to activities, but he is encouraged to engage and to
exercise regularly. The food is cooked on the premises and a varied menu is offered. All of which is good quality and appetising. The home is clean and the rooms are large and airy.


It makes my life easier to know that Dad is being well looked after and is safe.


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Review from Paul W (Friend of Resident) published on 3 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We came today to visit a very special lady who means so much to us and our family. The staff at this care home are so very polite, helpful and caring. It's so nice when unfortunately there are some homes that the care and attention are far from adequate. However, this is a home that cares for you from
start till the end and makes us feel that places like this restore our faith and trust in society. Thank you for everything you've all done for our dear friend who is a very special lady.

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Review from Alys H (Daughter of Resident) published on 19 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I am happy with the care currently being given to my mother. Staff take a genuine interest in her happiness and well being.

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Review from Karen N (Daughter of Resident) published on 4 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My father has been in the home for some years and I am pleased to say that over the past few years the home has become much improved by recruiting a better calibre of staff and management, which in turn has impacted on my father's wellbeing in a positive way.


The manager has done an outstanding

job of taking over management temporarily.
She is always attentive to any issues I have and deals with them timeously.
I am mostly very pleased with the way my dad is cared for at Bromley Park, and she is presently dealing with some issues of concern I have raised lately.


My father has a few carers who he likes to chat and banter with, which is really nice to know.


Over the past months, the home has undergone some refurbishment and it feels a lot more homely and practical.


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Review from Judy G (Daughter of Resident) published on 4 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very pleasant and helpful.
A good caring atmosphere.
Very responsive to requests.
All the staff are very kind to elderly confused patients.

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Review from H S (Power of Attorney of Resident) published on 4 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The resident seems happy and well cared for.
There is always an activity taking place when I visit and residents are encouraged to join in. The home is clean and in good decorative order.
There is a large garden and the residents are encouraged to use it in the good weather.
It could do with some
tidying, but it isn't dangerous and is pleasant to be in.

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Review from Joanne C (Daughter of Resident) published on 4 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has Lewy bodies dementia, we cared for her at home for many years, in the end, it was becoming just too much.
I have found the staff at Bromley Park kind and caring, the lunches are always very nice with fresh vegetables and they have a range of activities which go on, some of which mum takes
part in.
They have a lovely garden and they make full use of it in the summer.
The management has always reacted to any concerns I have had (which happens because that is what life and dementia is like) promptly and professionally.
The manager has an open door policy and always makes time to talk.
They have excellent nurses who go the extra mile and work hard to support the residents and their needs.


There is no perfect residential home (if mum knew where she was, she would prefer to be in her own little annexe), but the staff at Bromley Park try their best to make it homely and cater to each resident's needs.
We feel very lucky to have found them.


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Review from Rhonda S (Friend of Resident) published on 25 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend needed to stay in your care home for just two nights, in order to attend a family funeral some 200 miles from where she lives. Her care needs were complex, not helped by her almost total blindness. Being in a strange environment, surrounded by unfamiliar staff and residents, she was obviously
felt very nervous and in a very vulnerable position. Your staff coped admirably.


All the staff we met were friendly, helpful and kind. The decor was light and airy, and most importantly very clean. The service you provided to me friend was very much appreciated.


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Review from Elaine F (Wife of Resident) published on 2 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was a resident for nearly 2 years. I loved the building and gardens and the space and freedom of the residents. I spent many hours there including frequent celebrations, entertainments and activities. There was always a lovely upbeat atmosphere. Residents were treated with the utmost consideration
and respect and carers were attentive, kind and very caring. Medical help was always available, diet adapted to tastes and needs. Staff were keen to help relatives, make them feel welcome, allay their concerns and support them in many ways. My husband was very well cared for. He always looked smart with freshly laundered clothes and his favourite things to hand. He responded when staff joked with him and was very relaxed and seemed happy within the limits imposed by his advanced dementia. Our family feels very lucky that my husband had a place in Bromley Park, it was the best possible outcome in the circumstances.

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Review from Tara F (Daughter of Resident) published on 1 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Bromley Park Nursing home are truly wonderful. During my Fathers time there they made sure there was always a happy lively atmosphere in the home. You could drop in at any time and there was always music playing and activities going on. Every attempt was made to interact with the residents,
encouraging them to dance and sing along. I could always tell which of the carers were my Dads favourites as his face would light up when they came in. He was often more interested in them than he was in me when I visited. Families were encouraged to come to events and get involved which was always good fun. As his illness got progressively worse it was a huge comfort to know that he was receiving the best possible care. The job they do is extremely difficult and I am so grateful to all the staff for all the care and love that they gave him.

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Review from Barbara C (Wife of Resident) published on 16 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Am very pleased with nursing home, caring staff always have a friendly word for my husband and myself when visiting. Food is excellent and tailored to needs. Activities varied and everyone encouraged to take part.

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Review from Debbie M (Friend of Resident) published on 18 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

How blown away I was to visit an old resident of mine today 3.2.2016, no one knew I was going a surprise for my lady. Pulling up looking around the car park 1st impressions count I thought "this looks very nice clean" etc. I went round the back to get in as advised on the main door, another visitor
let me in. I followed this lady, I could hear music playing and laughter all over the building. As I walked to the large lounge I saw my friend. She was laughing chatting away to another person, she saw me and straight away I could see in her eyes how contented she was, she had put on weight I am pleased to say, dressed nicely her nails painted which was strange to see as I have known this lady for 14 years never known her to have paint on her nails. She agreed how nice they looked. All the stories you hear or see on t.v / radio shocking most of them. This home was fabulous, I was invited to stay for lunch. Hats of to the chef, very nice, I am sure my hips wont agree though, we sat had lunch, pudding and a cup of tea. The staff have their hands full with some of the residents but so helpful speaking so nice to the residents. I met the manager again professional kind understanding, they couldn't do enough for you. I came away so happy and settled what a lovely experience the best care home I have have visited in years by far.
Its a shame the t.v and papers don't go and see these places, how lucky we are to have this care home for our local dementia patients. Keep up the good work people, what a lovely team you are.
p.s I have been in the care work from working in emi. to housing. care homes . nursing homes. carer as well. Now in the private sector. Believe me I have seen some bad run places and some very nice care homes, but this place was special, no horrid hidden smells, nothing false, the atmosphere was beautiful.
regards.

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Review from Emma (Daughter-in-law of Resident) published on 1 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law was a resident for just over 18 months. In that time, she was treated with total dignity and respect, encouraged to join in activities, helped and cared for in every way possible. I cannot fault the care and love given to her.


She died after 3 weeks just before New Year, and during

that time, the support and care given to her and to us was impeccable.


Thank you.


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Review from Lesley (Sister-in-law of Resident) published on 14 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Huge improvement in response to any "difficulties", that may arise which are few and far between. A huge comfort to know your relative is being cared for with kindness and dignity. Would highly recommend Bromley Park.

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Review from Anna H (Friend of Resident) published on 14 December 2015
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Bromley park is a very comfortable care home, it is not clinical looking in anyway and has been adjusted to make all service users feel at home.all the staff are very friendly and approachable.
The management team are excellent, and always have time to discuss any concerns or issues that you may have.
The
activity staff are always lively and arrange fun and social activities throughout the week.
I feel maybe the day time staff could be more interactive at times with the residents, but overall they are always willing to assist if you need anything.

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Review from Linda M (Daughter of Resident) published on 30 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Only been there approximately three weeks but am extremely pleased with the care being offered.

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Current Review Score: 9.8 (9.762)

Overview of Review Score

The Review Score of 9.8 (9.762) out of 10 for Bromley Park Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.762 for Bromley Park Care Centre is calculated as follows: ( (111 Excellents x 5) + (30 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 143 Ratings = 4.762

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bromley Park Care Centre is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Jan 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Meet the Team (5)

Donna

Donna Hough

Job Title: Non-Clinical Deputy Manager

Joined: 2013

Donna joined the Bromley Park Care Home team in 2013 as a part-time Administrator and over the years she has progressed to Services Manager, then to Facilities Manager, and now works as the Non-Clinical Deputy Manager.


Donna loves working closely with the residents and takes great joy from seeing her colleagues promoted to the next level, while being a part of the positive changes they bring. As a Deputy Manager, Donna is inspired by the unique people she works with and loves working towards one common goal – providing the best possible care and home environment for their residents.


Throughout her time at Bromley Park, Donna has witnessed ongoing support from the Home’s Managers and the Nellsar Operations Team, who have an extremely rich bank of experience and knowledge. Now with the Nellsar Training Academy, and all-round improvements to staff training, Donna is looking forward to seeing the Home’s staff develop into their roles and careers even more in the future.


Citing her greatest achievements as working in a role that she loves and using the experience she has gained in all her different roles, Donna most looks forward to implementing a ‘Wish List’ scheme; Finding more ways to transform the Home and consistently develop the services and home environment for Bromley Park’s residents. Donna would also love to see a ‘Memory Lane’ high street and ‘Mini Village’ in the garden – something that would particularly benefit their residents with Dementia.


Crystal

Crystal Stringer

Job Title: Recreation & Well-Being Coordinator

Joined: 2019

"I have worked a wonderful diverse range of roles throughout my time here. Since joining the Home in September 2019, I have worked as a Carer, a Chef and now I'm the Recreation & Well-Being Coordinator.


My team and Manager are fantastic! Working as part of a Care Home team is a very rewarding experience and has given me a new life perspective. I see the bigger picture of life, and I'm able to give from the heart.


I feel lucky to have received lots of training including End of Life, The Daily Sparkle, St Christopher Namaste, Access to Health & Social Care, Access to Nursing and Human Science. I have more confidence in myself and my role, and I feel supported through the Home.


I am looking forward to completing my Access to Nursing course in 2022, then I plan to progress into Nursing to continue giving the best possible care to our residents."


Nikolina

Nikolina Sirakova

Job Title: Senior Care Assistant

"Throughout my time here I have completed lots of training; the one that has helped the most with my development is my Health and Social Care Diploma.


I am proud of what I have achieved at Bromley Park; my recent promotion to Senior Care Assistant has enabled me to learn more about our residents' care from a different perspective and support them with medication and care planning.


I have seen a lot of positive changes in the Home, and the Nurses and Carers work really well as a team. The team are supportive of each other and we all work well, in the best way, to care for our residents. The Managers are supportive; it’s always nice to see the Senior Team from Head Office as well – everyone strives for the best care for our residents.


The thing that brings me the most joy about working at Bromley Park is caring for our residents. I really enjoy working with and supporting them when they need us the most. It is a privilege to care for them."


Joyce

Joyce Grant

Job Title: Training Assessor

"The best thing about working at Bromley Park is the people; the people we support and the people we work with. What I most enjoy is spending time with the residents, it brings me great joy. I also feel great pride when helping the staff develop, and helping them to support our residents.


Over the years, there have been many positive changes in the Home. Most recently, it's been the training and development that has had the greatest effect for me personally. I have completed lots of training throughout my years at Bromley Park Care Home. My promotion to Training Assessor has enabled me to fully support the care team when completing their care certificate training, and with their moving and positioning skills.


I’m really proud to support our team; I am looking forward to watching them grow and develop even further."


Mark

Mark Cook

Job Title: Maintenance Manager

Joined: 2016

Mark began working at Bromley Park Care Home in 2016 and has managed all maintenance requirements throughout the Home and gardens ever since. A self-professed ‘Jack of all trades’, he also drives the Homes’ minibus when residents take an outing and lends a hand to anyone in need, including helping the Maintenance staff at other nearby Nellsar Care Homes.


Mark has enjoyed extensive training throughout his time at Bromley Park for his maintenance responsibilities and he is proud to fulfil multiple roles throughout the Home. The varied role is what Mark most enjoys about his job and he is delighted to see that, through his hard work, the Home is looking cleaner and more refreshed.


Having seen the evolution of a better working environment and higher calibre of staff over the years, Mark also enjoys the social aspect of working among the other staff and residents in the Home. Looking to the future, Mark looks forward to maintaining the high standards at Bromley Park and consistently improving the home environment for everyone who lives and works there.