Surrey Oaks Nursing Home

28 Salisbury Road, Carshalton SM5 3HD
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8.2 4 Reviews
  • Surrey Oaks Nursing Home, Carshalton
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Care Provided by Surrey Oaks Nursing Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 33 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Kalsum Noh (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (13)
    • Couples/Companion Rooms (10)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2010
    • Number of floors: 3

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Office hours any time 9am to 7 pm monday to Sunday


  • Parking

  • Street parking not restricted


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Surrey Oaks Nursing Home Reviews (4)

8.2

Surrey Oaks Nursing Home has a Review Score of 8.2 (8.152) out of 10, based on 1 reviews in the last 2 years. Over all time Surrey Oaks Nursing Home has 4 reviews.

Overall Experience

  • 1
  • 2
  • 0
  • 0
  • 1

Date Published

4
1
1
1
3

Review from Dawn C (Sister of Resident) published on 15 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very worried when my darling sister was given a place at the home, but I had no need to worry about anything, the staff are all amazing, very caring gentle and kind to everyone in the home, they treat everyone with love and understanding and gentle loving care. My husband and I are so very pleased
that we chose you, thank you for everything you do for everyone in and out of the home, I'm so pleased that I chose you, you are all so caring, gentle and loving to each and everyone who lives in your home and the loving gentle kindness you all give to everyone who lives or visits your warm loving home. Thank you all so much, your wonderful and show so much love to everyone.
Our fondest love to you all.
We love you all.

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Review from M G (Daughter of Resident) published on 18 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been there for the last three years in February. She loves the place and all the staff there. She mentioned that the food is tasty and made from scratch. She loves the way that the staff treat her with love and respect.

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Review from N Y (Wife of Resident) published on 18 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been a resident in Carshalton Nursing Home for nearly two years. He has always been very well cared for by the staff in Carshalton Nursing Home. The staff are always very welcoming and friendly to my family and me. They always treat their residents with respect and dignity. This gives
me peace of mind that my husband is kept safe and well. Many thanks to our unsung heroes. Keep up the good work.

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Review from Simon B (Grandson of Resident) published on 24 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My grandmother was placed at this home through the help of social services. Placement at the home was accepted due to it being within close proximity of her immediate family members and that the home would accept social service funding.


After visiting the home the first evening of her moving in

we were left with a very bad impression of the home and my grandmother was clearly very unhappy being there. The staff seemed to have problems in managing some of the challenges/aggressive behaviours some residents were displaying, we observed staff encouraging residents to sit down constantly and being told "good boy/girl " when complying with this.


When discussing our concerns with the manager the following day he seemed angry, defensive and denied some of what we had observed had occurred. We were also told to move our grandmother elsewhere immediately if we weren't happy with the home.


We did move our grandmother from the home as soon as an alternative placement could be found.


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Current Review Score: 8.2 (8.152)

Overview of Review Score

The Review Score of 8.2 (8.152) out of 10 for Surrey Oaks Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Surrey Oaks Nursing Home is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.152 Points relating to the number of positive Reviews for Surrey Oaks Nursing Home is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6. 1 Positive Reviews ÷ 6.6 = 0.152

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Surrey Oaks Nursing Home

What types of Care is Surrey Oaks Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Surrey Oaks Nursing Home provide?

Palliative Care, Convalescent Care & End of Life Care are other types of care provided.

How many Rooms does Surrey Oaks Nursing Home have?

There are 13 Single Rooms and 10 Couples/Companion Rooms.

What are the Facilities & Services at Surrey Oaks Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Surrey Oaks Nursing Home to the centre of Carshalton?

0.4 mile(s) as the crow flies, distance by road may be significantly further.