All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.
Visitors are welcome at any time.
Car parking available at the care home.
Carter House Care Home has a Review Score of 9.5 (9.510) out of 10, based on 18 reviews in the last 2 years. Over all time Carter House Care Home has 58 reviews.
Review from Jane M (Daughter of Resident) published on 18 December 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Alex Ulatowska, Customer Relations Manager at Carter House Care Home
Thank you for your kind words. We're delighted to hear that you feel confident in the care your mum receives at Carter House. Our team takes great pride in providing attentive and professional care in a clean and welcoming environment. Your trust and appreciation mean so much to us. Thank you!
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Review from Maureen K (Daughter of Resident) published on 18 December 2024
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5.0 out of 5
Reply from Alex Ulatowska, Customer Relations Manager at Carter House Care Home
Thank you for your wonderful feedback. We're so pleased to hear that you feel confident and reassured about the care your mum receives at Carter House. Our team works hard to create a warm and engaging environment for both residents and their families, and it's heartening to know this is appreciated. Your kind words mean a lot to us all-thank you!
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Review from M L (Wife of Resident) published on 18 December 2024
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4.0 out of 5
Reply from Alex Ulatowska, Customer Relations Manager at Carter House Care Home
Thank you for your thoughtful review. We're so glad to hear that your experience has improved and that you feel supported by our caring team. We appreciate your understanding as we worked to address the earlier concerns and are pleased to know they have been resolved. Your kind words mean a great deal to everyone at the home-thank you!
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Review from Nicole P (Next of Kin) published on 18 December 2024
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5.0 out of 5
Reply from Alex Ulatowska, Customer Relations Manager at Carter House Care Home
Thank you so much for your heartfelt review. We are truly touched by your kind words and are honored to have been able to support your relative with care, respect, and kindness. It means so much to hear that he felt at home with us and was able to settle in comfortably. Your gratitude is deeply appreciated by everyone at Carter House-thank you.
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Review from Annette S (Daughter of Resident) published on 2 July 2024
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5.0 out of 5
Reply from Alex Ulatowska, Customer Relations Manager at Carter House Care Home
Thank you very much for your comments. I will agree with you. It was an enjoyable day. For the residents and families but also all the staff. And of course, we were super lucky with the weather. I will pass your comments to all the staff who participated in all the preparations. Thank you for coming and thank you again for your feedback. Kind regards.
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Review from Jacqueline M (Sister of Resident) published on 21 May 2024
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5.0 out of 5
Reply from Alex Ulatowska, Customer Relations Manager at Carter House Care Home
Thank you so much for your kind words. I will share them with our staff on your behalf. Our team is dedicated to ensuring that all our residents feel like family, rather than just residents of a care home. Thank you again
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Review from M W (Niece of Resident) published on 17 April 2024
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5.0 out of 5
Reply from Alex Ulatowska, Customer Relations Manager at Carter House Care Home
Hello, thank you very much for your kind comments. I am really happy your family member feels content living at our home. Our activities team is dedicated to constantly innovating our arts & crafts sessions, ensuring that all residents have engaging experiences. Creating a sense of belonging is paramount to us; we want every resident to feel that Carter House is truly their home. Kind regards.
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Review from Karen E (Daughter of Resident) published on 28 March 2024
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5.0 out of 5
Reply from Alex Ulatowska, Customer Relations Manager at Carter House Care Home
I'm delighted to hear that your Mum has settled in so well at Carter House and that she's happy and cared for. It's heartwarming to know that the team goes above and beyond to ensure your Mum feels included and enjoys special occasions like her 100th birthday celebration. The attention to detail, from arranging the party to addressing her specific needs, speaks volumes about the level of care and dedication at Carter House. It's wonderful to hear about the positive impact they've had on your Mum's well-being. Thank you.
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Review from Kelly F (Daughter of Resident) published on 21 December 2023
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5.0 out of 5
Reply from Alex Ulatowska, Customer Relations Manager at Carter House Care Home
Thank you very much Kelly for your comments. I will pass this on to all our staff.
Merry Christmas to you too from all of us at Carter House.
Kind regards.
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Review from Marcia P (Daughter of Resident) published on 27 September 2023
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4.0 out of 5
Reply from Alex Ulatowska, Customer Relations Manager at Carter House Care Home
Thank you so much for taking the time to share your kind words about Carter House Care Home. We are truly grateful for your positive feedback and delighted to hear about your mother's positive experience with us.
Our dedicated staff members are committed to providing the best care possible and it warms our hearts to know that you found them to be friendly and caring.
Maintaining a clean and tidy environment is a top priority for us, as we believe it contributes to the well-being and comfort of our residents.
We are very happy to learn that your mother enjoys her time at Carter House Care Home and chooses it as her preferred place to stay. Thank you again for your kind words and trust in our care home. Warm regards, Customer Relations Manager.
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Review from Carl D (Son of Resident) published on 31 July 2023
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5.0 out of 5
Reply from Gemma Davies, Marketing Executive at Carter House Care Home
Hi Carl,
Thank you for your kind words it really means a lot to us, and thank you for taking the time to leave us a review. I have passed on your message to the rest of our team at Carter House.
Kindest regards,
Gemma
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Review from Vince H (Son of Resident) published on 31 July 2023
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3.0 out of 5
Reply from Alex Ulatowska, Customer Relations Manager at Carter House Care Home
Thank you Vince for your comments. I appreciate that staff changes can be a bit unsettling for the families and residents.
We are trying to avoid them as much as possible. Please be reassured that there are no more planned staff changes in the foreseeable future. We have a good team of staff at all levels who will try their best to provide the best care for all our residents.
Any time you have any concerns please do not hesitate to speak to any of us, on the floor or in the office. Our home manager is always happy to speak to any relatives. If this is something positive or negative.
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Review from Kirk D (Son of Resident) published on 31 July 2023
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4.0 out of 5
Reply from Alex Ulatowska, Customer Relations Manager at Carter House Care Home
Thank you very much, Kirk, for your review. I will pass your comments on to our staff.
Carter House enjoys a lot of sunshine during the day. It does occasionally mean that the lounge rooms do get quite warm.
For safety reasons, we are not able to open the windows wider than the health and safety regulations will allow.
We have installed A/C coolers in each of the loungers and have a few industrial fans.
Where possible, we offer to take our residents to the garden during the day.
I will pass your comment on to our manager to see if there is anything more we can do.
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Review from Yvonne S (Niece of Resident) published on 31 July 2023
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3.0 out of 5
Reply from Alex Ulatowska, Customer Relations Manager at Carter House Care Home
Thank you for your comments Yvonne. I have checked with the management and was told that we have requested your Aunt’s needs to be assessed for nursing needs. I will check with the social worker if there is any progress with this request. I understand that you are looking to move your Aunt closer to your family home. It is for the social worker to review this request. I will also contact them to see if there is any update on this. I appreciate that staff changes can be a bit unsettling for the families and residents.
We are trying to avoid them as much as possible. Please be reassured that there are no more planned staff changes in the foreseeable future.
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Review from Kirsti E (Wife of Resident) published on 28 July 2023
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4.0 out of 5
Reply from Alex Ulatowska, Customer Relations Manager at Carter House Care Home
Thank you Kirsti for taking the time to leave a review for Carter House Care Home, we value all comments and feedback. We are delighted to hear that you are pleased with our care for your Husband, it is our pleasure to care for him as part of our family here at Carter House.
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Review from Chris J (Son-in-law of Resident) published on 13 April 2023
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5.0 out of 5
Reply from Alex Ulatowska, Customer Relations Manager at Carter House Care Home
Thank you, Chris, for taking time to write such kind words for the team at Carter House. It is our pleasure to care for your mother-in-law and we look forward to seeing you soon for tea and cake.
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Review from P H (Sister-in-law of Resident) published on 23 March 2023
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4.0 out of 5
Reply from Alex Ulatowska, Customer Relations Manager at Carter House Care Home
Thank you for your comments. I am really sorry you have had problems communicating with us.
There is always somebody at the reception during office hours and our senior carers are on each floor 24 hours.
If there is anything you would like to discuss please email carterhouse.admin@countrycourtcare.com or call us on 020 8946 6566.
We do have a dedicated wellness coordinator who offers a full range of morning and afternoon activities ranging from quiz games, singalongs and gentle exercise. We also offer bi-weekly bus trips for residents to various places in the local area. Please have a look on our Facebook page as we post a lot of pictures from each activity. We are always open to any suggestions from family and friends on what our residents would like to do.
I hope you will be feeling better soon and will be able to visit us at Carter House to review by yourself.
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Review from Kevin M (Son of Resident) published on 21 March 2023
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5.0 out of 5
Reply from Alex Ulatowska, Customer Relations Manager at Carter House Care Home
Thank you for your kind words. Our staff will always make sure our residents consider Carter House as their home. I will pass your comments on to all the carers.
We are also waiting for the weather to become a bit warmer so we can take our residents to enjoy the sunshine in our garden (which as we speak, is having its spring clear out). We have a garden competition taking place in April where all the Country Court homes will be competing for the best garden. We are aiming to win! (with the residents' help of course).
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Review from Richard A (Son of Resident) published on 16 February 2023
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5.0 out of 5
Reply from Hannah Louise Mills, Senior Customer Relations Manager at Carter House Care Home
Thank you for your feedback which we value and endeavour to take on board. We have recently appointed a new well-being activities coordinator who is beginning to integrate into the home, Hopefully, this area improves, feedback is always welcomed and we are grateful to hear from you. Best regards.
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Review from Mostyn P (Friend of Resident) published on 19 January 2023
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4.0 out of 5
Reply from Hannah Louise Mills, Senior Customer Relations Manager at Carter House Care Home
Thank you for taking the time to leave Carter House a review. We appreciate your feedback and will take this on board and endeavour to implement appropriate solutions into our busy home. Our home manager's door is always open for in-person feedback.
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The Review Score of 9.5 (9.510) out of 10 for Carter House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 18 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.510 for Carter House Care Home is calculated as follows: ( (136 Excellents x 5) + (47 Goods x 4) + (25 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 210 Ratings = 4.51
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Carter House Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 16 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 28 Oct 2022
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Job Title: Customer Relations Manager
Joined: 2022
Alex is our Customer Relations Manager at Carter House and is the first point of contact for residents’ families and all new enquiries. Alex is friendly, helpful and happy to answer any questions about choosing a care home or moving to Carter House.
Job Title: Home Manager
Joined: 2024
With over 14 years of dedicated experience in the care industry, Marianna leads Carter House with a deep passion for delivering exceptional, person-centred care. Her expertise and commitment ensure that each resident receives the highest standard of care in a warm and supportive environment, making Carter House feel like home for everyone.
