Cedar House Care Home has a Review Score of 9.9 (9.888) out of 10, based on 12 reviews in the last 2 years. Over all time Cedar House Care Home has 66 reviews.
Review from Elizabeth A (Sister of Resident) published on 21 January 2025
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Overall Experience
5.0 out of 5
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Review from Paul M (Son of Resident) published on 21 January 2025
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5.0 out of 5
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Review from Tina C (Daughter-in-law of Resident) published on 14 October 2024
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Overall Experience
5.0 out of 5
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Review from Adam I (Son of Resident) published on 4 October 2024
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5.0 out of 5
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Review from Alan G (Son of Resident) published on 4 October 2024
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Overall Experience
5.0 out of 5
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Review from Barbara M (Daughter of Resident) published on 31 January 2024
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Overall Experience
5.0 out of 5
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Review from Joni N (Wife of Resident) published on 8 December 2023
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Overall Experience
5.0 out of 5
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Review from David O (Friend of Resident) published on 18 October 2023
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Overall Experience
5.0 out of 5
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Review from Marie D (Friend of Resident) published on 22 September 2023
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Overall Experience
5.0 out of 5
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Review from M H (Wife of Resident) published on 18 August 2023
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Overall Experience
5.0 out of 5
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Review from Paul M (Son of Resident) published on 10 August 2023
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Overall Experience
4.0 out of 5
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Review from Cathy L (Cousin of Resident) published on 24 April 2023
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Overall Experience
5.0 out of 5
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Review from Catherine M (Sister of Resident) published on 17 March 2023
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Overall Experience
4.0 out of 5
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Review from Chris D (Son of Resident) published on 2 December 2022
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Overall Experience
5.0 out of 5
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Review from Miles C (Son of Resident) published on 15 November 2022
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Overall Experience
4.0 out of 5
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Review from Brian R (Brother of Resident) published on 4 October 2022
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Overall Experience
5.0 out of 5
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Review from J W (Wife of Resident) published on 23 August 2022
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Overall Experience
5.0 out of 5
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Review from Nusarat A (Friend of Resident) published on 26 July 2022
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Overall Experience
5.0 out of 5
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Review from Rachel S (Daughter of Resident) published on 14 July 2022
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Overall Experience
5.0 out of 5
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Review from Glenys G (Wife of Resident) published on 13 June 2022
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Overall Experience
4.0 out of 5
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The Review Score of 9.9 (9.888) out of 10 for Cedar House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.888 for Cedar House Care Home is calculated as follows: ( (129 Excellents x 5) + (12 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 143 Ratings = 4.888
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Cedar House Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 12 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 20 Apr 2023
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Job Title: Home Manager
“For me, kind care is being a considerate and respectful person that supports every Resident as an individual.”
As a Registered Nurse, Patience has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.
Patience closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.
She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Cedar House.
When asked what she enjoys most about her role, Patience remarked:
“There’s nothing better for me than sitting with the Residents and learning more about their lives.”
In her spare time, Patience enjoys singing, walking, travelling and spending with friends and family.
If you would like to find out more information about Cedar House, Patience has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.
T 01895 820700
W hc-one.co.uk
E cedarhouse.manager@hc-one.co.uk
