Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.
What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
Parking on site
Charlotte House has a Review Score of 9.7 (9.681) out of 10, based on 20 reviews in the last 2 years. Over all time Charlotte House has 58 reviews.
Review from Mollie B (Next of Kin) published on 3 March 2025
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Fiona Madder, Home Manager at Charlotte House
Thank you very much for taking the time to leave us feedback about your experience.
We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Many thanks, the Care UK team
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Review from S W (Daughter of Resident) published on 3 March 2025
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Fiona Madder, Home Manager at Charlotte House
Thank you very much for taking the time to leave us feedback about your experience.
We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Many thanks, the Care UK team
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Review from T J (Friend of Resident) published on 14 January 2025
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Fiona Madder, Reviews Team at Charlotte House
Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
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Review from Jan C (Daughter of Resident) published on 18 October 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Fiona Madder, Reviews Team at Charlotte House
Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks.
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Review from C B (Sister of Resident) published on 30 September 2024
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from V H (Cousin of Resident) published on 6 August 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Anna B (Daughter of Resident) published on 1 July 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
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Review from Sam J (Nephew of Resident) published on 20 June 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
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Review from Paul-Michael S (Son of Resident) published on 19 June 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
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Review from Pamela B (Sister of Resident) published on 17 April 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Sarah L (Daughter of Resident) published on 15 April 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from , Reviews Team at Charlotte House
Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team
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Review from David B (Husband of Resident) published on 11 November 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
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Review from Sarah L (Daughter of Resident) published on 24 October 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from John B (Husband of Resident) published on 24 October 2023
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from Kathleen H (Sister of Resident) published on 24 October 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from A B (Daughter of Resident) published on 24 October 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Alison J (Sister-in-law of Resident) published on 24 October 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Rhoda T (Daughter of Resident) published on 23 October 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from J R (Nephew of Resident) published on 27 June 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Patricia B (Respite Resident) published on 22 June 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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The Review Score of 9.7 (9.681) out of 10 for Charlotte House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.681 for Charlotte House is calculated as follows: ( (169 Excellents x 5) + (52 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 232 Ratings = 4.681
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Charlotte House is based on 20 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 20 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 25 Nov 2023
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Charlotte House feels like a real family home. My team gets to know residents like members of their own family, and there’s a strongly supportive atmosphere here that you notice as soon as you visit.
One of our priorities is to see the world through residents’ eyes, so we can understand what’s important to them. When we know that, we support residents to enjoy meaningful and empowering experiences every day.
I have worked for Care UK since 2017; I’m a nurse by training, but I also have qualifications in social care and management. I joined the organisation because it is committed to high-quality care and to supporting colleagues to excel in their roles and careers.
The Care UK vision – Fulfilling lives – is something we strive to achieve every day at Charlotte House. For me it’s not about doing spectacular things, but about making every day meaningful. One of my passions is to make residents smile each day. That, and making their wishes come true, are among my proudest achievements.
