Charlotte House

Snowy Fielder Waye, Isleworth TW7 6AE
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9.7 58 Reviews
  • Charlotte House, Isleworth
Charlotte House is a purpose-built care home set close to West Middlesex University Hospital and the River Thames. The highly skilled team provides specialist nursing and respite care for older people who have Alzheimer's or other forms of dementia.

The home has a relaxed atmosphere, and the team works closely with residents and their families to develop personalised care plans that take into account each person's experiences, interests and preferences. Care plans incorporate even the smallest details so that the care provided makes your loved one feel special.

All bedrooms at this modern facility are en-suite, and residents are welcome to bring their treasured personal items and to enjoy the attractive grounds and homely interiors.

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Care Provided by Charlotte House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Elisabeta Carmen Surligeanu (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (52)
    • Couples/Companion Rooms (4)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2006

Funding & Fees Guide for Charlotte House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,783
    • Self-Funded Residential Dementia Care from £1,873
    • Self-Funded Nursing Care from £2,023
    • Self-Funded Nursing Dementia Care from £2,113
    • RESPITE Self-Funded Residential Care from £1,993
    • RESPITE Self-Funded Residential Dementia Care from £2,083
    • RESPITE Self-Funded Nursing Care from £2,233
    • RESPITE Self-Funded Nursing Dementia Care from £2,323

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Charlotte House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking on site


Charlotte House Reviews (58)

Total of 58, showing 21-40
9.7

Charlotte House has a Review Score of 9.7 (9.681) out of 10, based on 20 reviews in the last 2 years. Over all time Charlotte House has 58 reviews.

Overall Experience

  • 48
  • 9
  • 1
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Date Published

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20
38

Review from Tracy M (Daughter of Resident) published on 30 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The entire staffing team at Charlotte House Care Home are always polite, friendly and helpful. They have built up a good rapport with Mum and know her well in order to provide all the care or activities she needs. She always has laundered clothes readily available in her cupboard. We are promptly kept
informed of any incidents or illnesses that occur or affect Mum.

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Review from Stuart R (Son of Resident) published on 13 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found Charlotte House Care Home to be a lovely place for my mother, especially in her last days. Everyone that works there was very kind, always with a cup of tea, a biscuit and a kind word and a smile.

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Review from Eric R (Son of Resident) published on 11 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of this nursing home was 100% wonderful. My mother received top care she needed until I lost her at the grand old age of 99. So thank you so much to Charlotte House Care Home. Wonderful.

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Review from Andrew T (Brother of Resident) published on 11 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home provides an excellent standard of care for my sister who is bedbound and has a range of needs. Carers and nurses always seem patient and friendly. Their smiles seem to add to the patient's sense of well-being and personal value. Having a charismatic chef who provides a variety of dishes is
a major asset. Visitors are very welcome and time is given when requested to discuss any issues.

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Review from T B (Daughter of Resident) published on 6 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at Charlotte House for approximately 5 months and the improvement in his mood and physical state is vast. He has thrived on the care and attention he receives and always tells me that he feels safe there. He enjoys socialising with staff and residents, and speaks of them fondly, which
shows me that he feels relaxed in their company. Staff always consult me with regard to any updates regarding my father's care and needs through regular reviews. Since his arrival at Charlotte House, the support he has received has allowed us to have a much more relaxed relationship with him again as all his care needs are now dealt with by the wonderful team of staff that make this his home.

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Review from Penny H (Sister of Resident) published on 5 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother had been in two other care homes previously, and he had become quite institutionalised. Charlotte House is a wonderful, friendly home where every care is given with love and kindness. It has a warm, homely atmosphere and a lovely community feel amongst residents and staff.
I couldn't ask
for a nicer home for my brother; the staff are friendly, and nothing is ever too much for them.

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Review from Yvonne M (Daughter of Resident) published on 5 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was treated exceptionally well during her short stay at Charlotte House. Nothing was too much for them for mum and all of us.
Thank you all.

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Review from Tara A (Daughter of Resident) published on 30 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Charlotte House Care Home are amazing, kind, caring, supportive and attentive to all their residents and I'll be forever grateful for all their love and care (angels in disguise).

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Review from Gary R (Son of Resident) published on 24 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent help and support to my mother. The family thought she'd not be out of bed and do things again but here, with the great staff, she's out of bed, nicely dressed, eating and drinking and engaged in activities. Many thanks to all of you.

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Review from T H (Daughter of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

So happy with the care my father receives. The staff are happy, friendly and caring. I would definitely recommend.

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Review from S R (Daughter of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the care my mom receives. Staff are all very good and friendly.

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Review from Ali M (Daughter of Resident) published on 14 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been welcomed and reassured. My mum has been cared for with kindness and attention to her needs. Thank you.

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Review from Rhoda T (Daughter of Resident) published on 5 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The carers are very caring. They put effort into making my mum feel cared for, even with a language barrier.

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Review from Astrid M (Daughter of Resident) published on 16 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was treated with the utmost care and compassion. Nothing was too much trouble and the staff are extremely professional and courteous.

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Review from H C (Daughter of Resident) published on 13 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleasant.
Very helpful.
Very kind.
Lovely people.

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Review from Christine C (Daughter of Resident) published on 9 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very helpful and friendly.
Home is clean and tidy.
Residents seem happy and content.
Meals look nutritious.
All protocols followed (Covid).

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Review from B M (Husband of Resident) published on 10 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all that can be expected and more. The cre is livingly performed and did not stop after my wife died.

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Review from G S (Son of Resident) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very kind and understanding staff.
Care given to my mother was very good.
They also looked after the family.

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Review from Karen C (Daughter of Resident) published on 19 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Charlotte House are a credit to the home. The welcome I received from the Administrator made us feel so at ease. The Manager spent time with us and other residents. The chef took the time to find out all of Mums likes and dislikes. The home is always clean and the activity staff take so
much time to find out what makes Mum happy. The care staff are always laughing and joking, they give the home a very happy atmosphere.

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Review from Barbara C (Niece of Resident) published on 3 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was a resident here for 15 months and as her family - nieces and nephews - as she had no children - we can all say she was so happy here and felt safe. She loved all the nurses and staff and they looked after her so well and with so much care. We cannot thank them enough. What a team. We thank
them. Our aunt passed away Sunday 8 April 2018.

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Current Review Score: 9.7 (9.681)

Overview of Review Score

The Review Score of 9.7 (9.681) out of 10 for Charlotte House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.681 for Charlotte House is calculated as follows: ( (169 Excellents x 5) + (52 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 232 Ratings = 4.681

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Charlotte House is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Nov 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (87)

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Meet the Team (1)

Elisabeta Carmen

Elisabeta Carmen Surligeanu

Job Title: Home Manager

Charlotte House feels like a real family home. My team gets to know residents like members of their own family, and there’s a strongly supportive atmosphere here that you notice as soon as you visit.
One of our priorities is to see the world through residents’ eyes, so we can understand what’s important to them. When we know that, we support residents to enjoy meaningful and empowering experiences every day.
I have worked for Care UK since 2017; I’m a nurse by training, but I also have qualifications in social care and management. I joined the organisation because it is committed to high-quality care and to supporting colleagues to excel in their roles and careers.
The Care UK vision – Fulfilling lives – is something we strive to achieve every day at Charlotte House. For me it’s not about doing spectacular things, but about making every day meaningful. One of my passions is to make residents smile each day. That, and making their wishes come true, are among my proudest achievements.