Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.
What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
Parking on site
Charlotte House has a Review Score of 9.7 (9.681) out of 10, based on 20 reviews in the last 2 years. Over all time Charlotte House has 58 reviews.
Review from T P (Niece of Resident) published on 20 March 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from S J (Son of Resident) published on 20 March 2018
Submitted via Postal Card •
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5.0 out of 5
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Review from C T (Wife of Resident) published on 30 January 2018
Submitted via Postal Card •
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5.0 out of 5
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Review from Lesley B (Friend of Resident) published on 23 January 2018
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Samantha Debenham, Marketing Support Administrator at Charlotte House
Thank you for taking time to submit your review, and I’m incredibly happy to read your comments and see the excellent scores for Charlotte House, particularly for our team and the standard of care at the home. In regards to the admin, I understand you had some initial issues with invoicing with our central operations which I understand have now been resolved, but I do apologise for any problems you encountered. Thank you again, and of course please do let us know now or at any time in the future if you have any questions, suggestions or queries and we’ll always be more than happy to help.
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Review from Donna T (Daughter of Resident) published on 18 January 2018
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5.0 out of 5
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Review from Valerie W (Sister of Resident) published on 22 August 2017
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Overall Experience
5.0 out of 5
Reply from Samantha Debenham, Marketing Support Administrator at Charlotte House
Thank you for your kind scores and comments – I’m particularly happy to hear how much your sister is enjoying living at Charlotte House. We have been working hard recently to refresh the home with new facilities and communal spaces for everyone to use, and I’m very pleased to tell you that we have now started work to improve the garden. A water feature is currently being added, as well as some brand new raised flower beds, and we are launching a gardening club for residents to plant these with a range of sensory plants and flowers. We are also looking to add more garden furniture so hopefully when you visit in the coming weeks there will be even more for you and your sister to enjoy. Thank you again for making the time to write a review, and please do let us know if there is anything else we can assist with.
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Review from Michael M (Son-in-law of Resident) published on 24 January 2017
Submitted via Postal Card •
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5.0 out of 5
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Review from Joy V (Wife of Resident) published on 4 January 2017
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5.0 out of 5
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Review from Mike H (Son of Resident) published on 13 September 2016
Submitted via Postal Card •
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5.0 out of 5
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Review from Scott G (Brother of Resident) published on 13 September 2016
Submitted via Website •
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5.0 out of 5
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Review from J K A (Niece of Resident) published on 13 September 2016
Submitted via Postal Card •
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5.0 out of 5
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Review from Sophie S (Daughter of Resident) published on 13 September 2016
Submitted via Postal Card •
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5.0 out of 5
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Review from Harriet P (Resident) assisted by family/friend published on 25 February 2016
Submitted via Postal Card •
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5.0 out of 5
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Review from M A (Resident) published on 8 January 2016
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5.0 out of 5
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Review from M L (Friend of Resident) published on 8 January 2016
Submitted via Postal Card •
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5.0 out of 5
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Review from Barbara (Niece of Resident) published on 5 November 2015
Submitted via Postal Card •
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5.0 out of 5
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Review from Peter (Son of Resident) published on 13 October 2015
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5.0 out of 5
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Review from Michael F (Husband of Resident) published on 23 September 2015
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Irene Mucklow, Sales &Marketing Team Coordinator at Charlotte House
We’re grateful for your feedback and are delighted with the positive comments and fantastic scores for the care and support we provide. We hope that you have now had the opportunity of meeting our new administrator.
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The Review Score of 9.7 (9.681) out of 10 for Charlotte House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.681 for Charlotte House is calculated as follows: ( (169 Excellents x 5) + (52 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 232 Ratings = 4.681
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Charlotte House is based on 20 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 20 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 25 Nov 2023
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Charlotte House feels like a real family home. My team gets to know residents like members of their own family, and there’s a strongly supportive atmosphere here that you notice as soon as you visit.
One of our priorities is to see the world through residents’ eyes, so we can understand what’s important to them. When we know that, we support residents to enjoy meaningful and empowering experiences every day.
I have worked for Care UK since 2017; I’m a nurse by training, but I also have qualifications in social care and management. I joined the organisation because it is committed to high-quality care and to supporting colleagues to excel in their roles and careers.
The Care UK vision – Fulfilling lives – is something we strive to achieve every day at Charlotte House. For me it’s not about doing spectacular things, but about making every day meaningful. One of my passions is to make residents smile each day. That, and making their wishes come true, are among my proudest achievements.
