Chestnut Manor Care Home

63 Cambridge Park, Wanstead, London E11 2PR
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9.9 34 Reviews
  • Chestnut Manor Care Home, London
Chestnut Manor offers luxury living alongside high quality care, from residential, dementia and more complex nursing requirements, within opulent surroundings and facilities.

Short term private respite care provision is available via a pre-booking system. Minimum 2 weeks stay is required to guarantee availability. Please contact the Home Manager for more information.

The caring and compassionate team believe that life is to be loved, and are committed to getting to know each individual, what’s important to them, their likes and dislikes and creating a warm welcoming family community.

Maintaining personal lifestyle wellbeing choices is paramount at Chestnut Manor, and the extensive engaging activities programme alongside the provision of a cinema, café, hair and beauty salon, spa bathrooms, library, private dining area and a multi faith room enhance residents' day to day living.

Re-designed and built in 2021, each floor has a unique identity bringing the outside in, with spacious light corridors, circular pathways with focal areas, a variety of social lounges and sensory spaces. It was voted a Top 20 Care Home in London 2023 on leading review site, featured in Knight Frank Luxury Care Guide 2023 and was awarded Finalist in Pinders Healthcare Design Awards 2023.

In-house professional chefs create nutritious multi-national menus, which can be enjoyed in the social dining rooms or in the privacy of one’s bedroom.

Chestnut Manor truly offers the ultimate in luxury living in the heart of Wanstead. The team look forward to helping you with your care enquiry.

Follow the home on Facebook to get a flavour of some of the wonderful initiatives and activities organised.

You are warmly welcomed to join Chestnut Manor for a Taster Day experience, where you can take part in daily activities, enjoy a complementary lunch, explore the facilities and meet the team to discuss your care needs.

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Care Provided by Chestnut Manor Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Tajá Young (Care Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021
    • Number of floors: 3

Funding & Fees Guide for Chestnut Manor Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Please contact the home directly for more information.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • To arrange a visit, please call the home directly. There are no restrictions on visiting.


  • Parking

  • Limited on-site parking is available


Chestnut Manor Care Home Reviews (34)

Total of 34, showing 21-34
9.9

Chestnut Manor Care Home has a Review Score of 9.9 (9.940) out of 10, based on 23 reviews in the last 2 years. Over all time Chestnut Manor Care Home has 34 reviews.

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Review from Paul E (Son of Resident) published on 11 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care, friendliness and love shown to my Mum never ceases to amaze and please me. All staff, without exception, are always willing to go that extra distance to do or provide what is needed at any time. I have witnessed the playfulness between my Mum and the carers and I can tell she is very fond
of them. I think all the residents are so lucky to have such a great team supporting them. As a relative, I certainly feel it and can always relax in the knowledge that Mum is getting first-class care at all times.

Reply from Sarah Williams, Marketing Manager at Chestnut Manor Care Home

Thank you so much for your lovely comments, we are pleased to hear your mum has a good relationship with our carers and is getting the support and care she deserves.


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Review from Philip M (Son of Resident) published on 6 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father recently took up residence in Chestnut Manor Care Home shortly after being diagnosed with dementia and Alzheimer's. Dad was living a totally confused life, struggling to cope with living alone whilst trying to hold on to his independence. We, as a family, wanted the very best for him and
senior staff from the home assessed him in his own home and were wonderful with both Dad and the family. We call Chestnut Manor a hotel, but in fact, it's probably better than that. Residents are afforded every luxury possible with nothing too much trouble. His food is first-class, a three-course lunch is even served with wine if desired. He has a comfortable, clean room with a lovely view of the garden, the chance to sit and play board games and even a shower at 02:30 should he wish! The management are always on hand to discuss how Dad is settling in and offer excellent advice on how to deal with our new dad and answer those sometimes strange questions which are asked. Dad couldn't be in a better place.

Reply from Sarah Williams, Marketing Manager at Chestnut Manor Care Home

Thank you for your kind comments and review, we are pleased to hear that Dad is receiving the care and support he deserves. The team are always on hand to offer their support and advice, please do not hesitate to contact them with anything you or your loved one may need.


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Review from Helen S (Sister of Resident) published on 5 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I live in Northern Ireland and visited my sister last week for the first time since she came to the care home. I was very pleased to witness the good care she is receiving from the kind and loving staff. My husband and I visited three afternoons and were made very welcome, joining the residents in the
lounge and observing the activities you have each day. I know my sister can be difficult and uncooperative but I have seen how your staff deal kindly with her. I don't know when I will be able to get over to visit her again but I am very happy to know she is being well looked after.

Reply from Sarah Williams, Marketing Manager at Chestnut Manor Care Home

Thank you very much for your review and feedback, the team at Chestnut appreciate your comments and look forward to seeing you soon.


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Review from Jacqueline B (Sister-in-law of Resident) published on 18 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister-in-law has been quite poorly, she is having the best care in Chestnut Manor Care Home, every time we visit she is being treated with such care and kindness. She came to the care home from another care home, was a bit dubious about the move but what a wonderful place. We can relax knowing she
is content. Thank you to all staff on the first floor.

Reply from Sarah Williams, Marketing Manager at Chestnut Manor Care Home

Thank you for your very kind, heart-warming review, we are pleased that your sister-in-law is receiving the care she deserves and that you are able to relax knowing she is happy. The team are always on hand to offer their support, please do not hesitate to contact them with anything you may need.


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Review from Mark S (Son of Resident) published on 11 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The floor three team are amazing. The care and support given to my mum is number one.

Reply from Sarah Williams, Marketing Manager at Chestnut Manor Care Home

We are pleased to hear that the care and support Mum receives is number one, the floor three team thank you for your comment.


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Review from Paul S (Son of Resident) published on 11 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home and has great staff, the home is more like a 4-star hotel. Great carers, cannot find fault with the home and staff. The food is lovely and of great taste. The rooms are lovely and warm. Again, have to say it's a great home with great vibes.

Reply from Sarah Williams, Marketing Manager at Chestnut Manor Care Home

Thank you for your wonderful review, the team truly appreciate your feedback and are always at hand to support all residents and families in their care.


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Review from Emma W (Niece of Resident) published on 24 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Chestnut Manor Care Home in Wanstead is a different league! Blown away from our first visit, we asked if myself and my mum could move in. My uncle did a month's trial to see if he felt comfortable and if the care home found him suitable for permanent residency. Our first visit made me shed a tear of
joy, my uncle was the happiest I'd seen him. He was more with it, being more talkative and had more energy/excitement. We believe this was due to him having regular meals and being hydrated. As well as the company from the carers, nurses and other residents, his own beautiful, well-sized room with a large TV and en-suite. The care home was rebuilt over five years, opening in September 2021. The level of detail, practical needs, space, facilities, every room having its own en-suite and interior design, everything has been so well thought of. The support and care from everyone, from receptionists, carers, nurses, laundry, management and everyone working here is so dear and honest!

Reply from Sarah Williams, Marketing Manager at Chestnut Manor Care Home

We are humbled by your review and appreciate your kind words regarding our home and team members. We are happy to hear that your uncle is happy and receiving the care and support he deserves. Thank you for sharing your experience.


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Review from H P (Power of Attorney of Resident) published on 18 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The person for whom I hold power of attorney has been at Chestnut Manor Care Home only a few weeks but already calls it home and is not even interested in visiting her old home to pick out things she wants to keep. She feels safe and well cared for. My experience of the staff has been very positive
and they are making every effort with an old lady who can be rude and quite difficult. She's less anxious than she was at home and is eating much better. Her room and the building as a whole are very clean and there is no hint of a smell. I always receive a warm welcome from the reception staff and everyone I encounter is friendly and helpful. It's a great relief to me to know that she's receiving such good care and is happy.

Reply from Melissa Lawrence, Marketing Executive at Chestnut Manor Care Home

Thank you for leaving this lovely review! We truly appreciate your feedback and feel honoured that your connection calls our home her home too! We look forward to making more memories with her. Thank you again!


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Review from C M (Daughter of Resident) published on 18 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved my mum to Chestnut Manor Care Home in early December. She has been there a month now and has settled very well despite having Alzheimer's and vascular dementia. The care home is spotlessly clean with excellent facilities. The staff are friendly and very efficient. Mum always looks fresh and
clean and is enjoying the food and activities. I couldn't wish for her to be in a better place. She is very well looked after here.

Reply from Melissa Lawrence, Admin at Chestnut Manor Care Home

Thank you for your kind review. We're pleased that mum has settled and that you find our home "clean with excellent facilities". It's a pleasure looking after mum, and we are grateful for any further feedback and suggestions to enhance our service. Please provide this to the manager.


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Review from C T (Sister of Resident) published on 24 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our eleven sisters have been at Chestnut Manor Care Home for just four weeks. A great deal of care and attention has been given to them all during this settling in period. All the staff have been attentive to physical and spiritual needs and given generously of their time. Special thanks go to the "activities"
staff who do all they can to plan interesting and engaging activities.

Reply from Cara Zaleski, Marketing Manager at Chestnut Manor Care Home

Thank you for your lovely review, Colette. Our team at Chestnut Manor Care Home will be so pleased to hear your feedback, as they take pride in making sure all the needs of their residents are met with care and attention. We are here to support you with anything you may need. Best wishes.


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Review from Alice M (Sister of Resident) published on 19 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Eleven of our sisters moved there. I visit regularly. I find the sisters well looked after and the staff attentive and kind. They are also most respectful of the sisters watching mass on television.

Reply from Lesley Loizou, Customer Relations Manager at Chestnut Manor Care Home

Thank you so much for your kind words, we will make sure our staff receives your feedback. We are delighted to have all the sisters living with us, they are a joy for us to take care of.


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Review from C K (Relative of Resident) published on 8 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is exceptional in so far as it is alert to all the needs of the patients.

Reply from Lesley Loizou, Customer Relations Manager at Chestnut Manor Care Home

Many thanks for your kind words, we will pass on your comments to our staff who work so hard to ensure that our residents receive the care they need and go over and above to exceed their expectations.


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Review from Steven S (Son of Resident) published on 8 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Early days but so far very pleased with everything and the general manager has been very helpful with the way everything's been dealt with.

Reply from Lesley Loizou, Customer Relations Manager at Chestnut Manor Care Home

Dear Steven, it is a pleasure to have Mum living with us and we are so pleased with how quickly she has settled into her new home and how well she gets on with all our other residents, it is as though they have known each other for a long time. Lesley.


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Review from Maralyn R (Daughter of Resident) published on 4 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Chestnut Manor Care Home on 13/09/2021.
First impressions are very good. Every member of staff has been very helpful and Mum is very happy with the care she's receiving. Moving at 92 is challenging but Mum is embracing the change and everyone is doing their best to make the move as
smooth as possible. Long may it continue.

Reply from Tara Teubner, Director at Chestnut Manor Care Home

Thank you for taking the time to post your review, our team will be very grateful for your feedback. We are delighted to hear that your mum is settling in well and we very much hope the community at Chestnut Manor will be the perfect fit for her. Our team will be there to support you both with anything you may need.
Best wishes.


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Current Review Score: 9.9 (9.940)

Overview of Review Score

The Review Score of 9.9 (9.940) out of 10 for Chestnut Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.940 for Chestnut Manor Care Home is calculated as follows: ( (253 Excellents x 5) + (14 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 268 Ratings = 4.94

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Chestnut Manor Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Jan 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (16)

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Meet the Team (2)

Tajá

Tajá Young

Job Title: Care Home Manager

Joined: 2024

Tajá is a highly skilled care home professional with over ten years of experience in management, mental health services, and business administration. She is dedicated to enhancing operational efficiency, fostering collaboration, and ensuring the highest standards of care. Tajá holds a Level 5 qualification in Management & Leadership, complemented by a strong nursing background that informs her strategic and compassionate approach to leadership. Her commitment to improving the quality of care and supporting both staff and residents is at the forefront of her professional mission.


Lewis

Lewis More

Job Title: Customer Relations Manager

Joined: 2024

Lewis has been in the care sector for the last 4 years after moving from a career in the hospitality industry. Throughout this, he has had a variety of roles and really understands the impact great care and compassion can make in the lives of residents. He is committed to making Chestnut Manor welcoming to all and will ensure the transition into the home is enjoyable for all residents.