Chestnut Court Care Home

Frizlands Lane, Dagenham RM10 7YD
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9.3 46 Reviews
  • Chestnut Court Care Home, Dagenham
Chestnut Court is a purpose-built care home offering elderly residential, nursing and dementia care. A professional team has furnished the Home to a high standard, providing elegance and comfort.

The -home from home' feel at Chestnut Court is created by the dedicated staff who have been selected not only for their professional ability but also for their commitment to truly making a difference for the people in their care.

Resident’s rooms are spacious and feature en-suite facilities. The communal areas are at the centre of what makes Chestnut Court a real community, whether it be at meal times or when enjoying activities. There are no fixed visiting hours so friends and family can come and see residents at any time.

Activities are an integral part of the resident’s well being. The activities coordinator encourages and helps residents continue with existing interests and also introduces new hobbies.

The dining experience at Chestnut Court boasts fine home cooking by a professional Chef who has created a menu to reflect the interests and tastes of the discerning residents.

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Care Provided by Chestnut Court Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Cathriona Carey (Care Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (62)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2007
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Chestnut Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £826
    • Self-Funded Residential Dementia Care from £826
    • Self-Funded Nursing Care from £1,244
    • Self-Funded Nursing Dementia Care from £1,244

  • Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
  • (these prices are only a guideline, please contact Chestnut Court Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restriction on visiting hours.


  • Parking

  • On site parking available.


Chestnut Court Care Home Reviews (46)

Total of 46, showing 1-20
9.3

Chestnut Court Care Home has a Review Score of 9.3 (9.319) out of 10, based on 16 reviews in the last 2 years. Over all time Chestnut Court Care Home has 46 reviews.

Overall Experience

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Review from R O (Daughter of Resident) published on 1 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the care mum receives - everyone is so friendly here at Chestnut Court Care Home.

Reply from Cathriona Carey, Home Manager at Chestnut Court Care Home

Thank you for your review. We appreciate your positive feedback regarding Chestnut Court. We pride ourselves in being a home away from home. It will be great to be able to share these reviews with the colleagues who work there, and who take the utmost pride in offering the best care possible.


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Review from S R (Daughter of Resident) published on 23 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My Mother was admitted to Chestnut Court Care Home on January 29th 2024. She was sadly at end of life care. My first impression with the home was how great the reception team was, but I could see that the home is in urgent need of some refurbishment, the carpets are a mess and the paintwork is shabby.
As for the carers there is a great deal of inconsistency and at times I felt that my mum was a hindrance as she constantly needed minor things like cups of tea, being sat up and needed extra blankets as she felt cold. I must point out that most of the carers were helpful but a good few seemed to think that as she was at end of life care she don’t need these small comforts. Some carers/nurses bed side manners were non existent and at times rude. It also was evident that those who were self funding got special treatment as to those who was state funded.

Reply from Carys Miller, Digital Marketing Apprentice at Chestnut Court Care Home

We are sorry to hear that you were dissatisfied with the level of care provided to your mother during her short stay at Chestnut Court. We appreciate that you have brought this matter to our attention. While we would have preferred that you had raised your concerns during your mother's stay with us, we could have addressed them and made any necessary improvements. Please be advised that we take all complaints and concerns seriously. We are currently evaluating the refurbishment of the home and examining all other issues to ensure that they do not occur in the future. Our commitment to providing the highest quality care to all residents, regardless of their funding status, is unwavering. We apologise for any inconvenience this matter may have caused you and your family, and we thank you for trusting us to care for your mother.


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Review from Audley F (Son of Resident) published on 22 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been here for about a year and the care and attention she received is top quality. The staff are patient with her and have taken the time to get to know her personality.
I feel content knowing that my mum is being well looked after which is a weight off our shoulders.

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Review from T M (Daughter of Resident) published on 13 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We couldn't have wished for how wonderful all the staff have been, I'm actually going to come back to see the administrator, as she has been so lovely to me.

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Review from E J (Daughter of Resident) published on 31 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

So far, the care that Mum requires is being provided. All the staff have been amazing and answer any questions I have.

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Review from P M (Daughter of Resident) published on 6 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We love to say thank you for helping my dad through his care and really being a home from home.

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Review from S P (Daughter of Resident) published on 21 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the short time of my mum being a resident at Chestnut Care Home, it has been a breath of fresh air compared to previous care home carers. All staff are all very accommodating in every way. So, thank you for looking after my mum in these late years of her life. I feel comfort knowing she finally has
the care she deserves.

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Review from Donald G (Husband of Resident) published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife passed. My experience at Chestnut was excellent, from the reception to the carers and nurses that looked after her. Very satisfied, will miss them all.

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Review from C S (Daughter of Resident) published on 17 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was very happy at Chestnut Court and did not want to be discharged. The staff at Chestnut are very good and the home was home away from home.

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Review from Howard F (Friend of Resident) published on 17 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend was well looked after the time he was here. He was given a lot of freedom with us. We also had the privilege to feed him, he realised a lot people loved him, staff and visitors.

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Review from P B (Friend of Resident) published on 17 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of visiting my friend was short but sweet - it was a joy to be able to spend quality time with him, to get to know all the lovely, caring staff and to be there to feed him the exceptional food that he loved. He loved to laugh right to when his life ended, he's now at peace sleeping - loved
him.

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Review from Bridget C (Next of Kin) published on 17 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We would like to express our appreciation for all the staff at Chestnut Court. Our friend was very happy here and he received dignity and kindness from all the staff. Thank you so much for the support of the family too.

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Review from Jessica S (Granddaughter of Resident) published on 21 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My grandmother is getting good care and is happy here. My only criticism is that it needs decorating and new carpets.
Her nurse and carers can't do enough!

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Review from Philip L (Son of Resident) published on 19 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 97-year young mother is frail and unfortunately, has been falling over regularly as she forgets to ask for help when she needs to get up from her chair. Consequently, she has hurt herself several times in the last month and required paramedic, ambulance and hospital treatment. The staff at the care
home have done all they can to minimise the risk to her safety but as she has dementia, she forgets she needs to ask for help. The care home staff have been wonderful but do not have the resources to provide one-to-one care so they engaged with myself and the relevant safeguarding personnel at social services to arrange for one-to-one care to be provided. Whilst this has taken several weeks to happen it has now been authorised and funded by social services. Hopefully, now my mother will be safe when she needs to move around the home. Many thanks to all at Chestnut Court for your ongoing care and support of my mother.

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Review from Stephen W (Friend of Resident) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It's a shame our loved one reached this stage of life. And I can understand family members do find it difficult to look after family at this stage in life. However, I also admire the care professionals being on hand - and this gives us peace of mind, knowing our loved ones are in good hands.
Thank
you.

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Review from C H (Granddaughter of Resident) published on 21 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

More activities are needed for the residents. Each member of staff has their own rules for visitors to the care home. There are no set or known set rules. The attitude of some of the staff is appalling. Have seen a member of staff leave a dirty tissue on a table whilst giving the table to another resident.

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Review from Christine W (Friend of Resident) published on 16 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Chestnut Court was so welcoming to my friend from the moment she arrived. They allowed us to make her room look like home by putting up her pictures around the walls.
Every member of staff was kind and thoughtful and really made her life special in her final days. They honoured her and when she passed
away treated every family member and friend with great respect.
I will be forever grateful that a space was made available for her in her final weeks.

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Review from Christine M (Partner of Resident) published on 14 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since being on the second floor I have seen such a difference, I feel much more settled in myself because I know the care and attention my partner is getting is so very good.

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Review from Graham D (Son of Resident) published on 24 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for the past four years. I looked at a lot of homes before settling on Chestnut Court Care Home. From the moment my mum entered I knew it was the right decision. From the reception staff, manager, cleaners, cook, laundry lady, entertainment staff, hairdresser, carers, head
carers, sisters, again carers, everyone had my mum's welfare at heart. I was always welcomed when visiting, nothing was too much trouble. I could get an answer to any queries I had or a nice member of staff would call me later with the answer or update. I was kept informed of all things related to the wellbeing of my mum. Covid did nobody any favours, we all know that, but I must applaud the staff for carrying on in the face of such troubling times. My mother passed recently but I am so glad she got to spend her final years in such a caring "home", the best home in Dagenham.

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Review from A H (Friend of Resident) published on 2 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent all round.
From start to finish.
Supplies, staff, cleanliness, friendly staff. Everyone I encountered is helpful.
So pleased with visit, all ran smoothly.
Resident looked and was in the best health I have seen her.
Very happy.

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Current Review Score: 9.3 (9.319)

Overview of Review Score

The Review Score of 9.3 (9.319) out of 10 for Chestnut Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.319 for Chestnut Court Care Home is calculated as follows: ( (110 Excellents x 5) + (51 Goods x 4) + (11 Satisfactorys x 3) + (9 Poors x 2) + (7 Very Poors x 1) ) ÷ 188 Ratings = 4.319

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Chestnut Court Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Jun 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Meet the Team (1)

Cathriona

Cathriona Carey

Job Title: Home Manager

Joined: 2018

Hi, my name is Cathriona and I am a Registered Nurse with 21 years experience. During my career I have worked in a variety of settings but have worked in a nursing home setting for the last 9 years.


I am originally from Ireland and completed my training as a Nurse there. I moved over to the UK in 2018. I have worked with MMCG since then and have had the opportunity to work my way up the ladder from a Nurse to Deputy, Acting Home Manager and now Home Manager.


I look forward to meeting each of you over the coming weeks. My door is always open for chats or more serious discussions. It is a privilege and a pleasure to now be part of the Chestnut Court Family.


Frequently Asked Questions about Chestnut Court Care Home

What types of Care is Chestnut Court Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Chestnut Court Care Home provide?

Palliative Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Chestnut Court Care Home have?

There are 62 Single Rooms.

What are the Facilities & Services at Chestnut Court Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Chestnut Court Care Home to the centre of Dagenham?

0.8 mile(s) as the crow flies, distance by road may be significantly further.