Chestnut Court Care Home

Frizlands Lane, Dagenham RM10 7YD
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9.3 46 Reviews
  • Chestnut Court Care Home, Dagenham
Chestnut Court is a purpose-built care home offering elderly residential, nursing and dementia care. A professional team has furnished the Home to a high standard, providing elegance and comfort.

The -home from home' feel at Chestnut Court is created by the dedicated staff who have been selected not only for their professional ability but also for their commitment to truly making a difference for the people in their care.

Resident’s rooms are spacious and feature en-suite facilities. The communal areas are at the centre of what makes Chestnut Court a real community, whether it be at meal times or when enjoying activities. There are no fixed visiting hours so friends and family can come and see residents at any time.

Activities are an integral part of the resident’s well being. The activities coordinator encourages and helps residents continue with existing interests and also introduces new hobbies.

The dining experience at Chestnut Court boasts fine home cooking by a professional Chef who has created a menu to reflect the interests and tastes of the discerning residents.

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Care Provided by Chestnut Court Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Cathriona Carey (Care Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (62)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2007
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Chestnut Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £826
    • Self-Funded Residential Dementia Care from £826
    • Self-Funded Nursing Care from £1,244
    • Self-Funded Nursing Dementia Care from £1,244

  • Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
  • (these prices are only a guideline, please contact Chestnut Court Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restriction on visiting hours.


  • Parking

  • On site parking available.


Chestnut Court Care Home Reviews (46)

Total of 46, showing 21-40
9.3

Chestnut Court Care Home has a Review Score of 9.3 (9.319) out of 10, based on 16 reviews in the last 2 years. Over all time Chestnut Court Care Home has 46 reviews.

Overall Experience

  • 34
  • 10
  • 1
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  • 0

Date Published

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Review from Caroline E (Power of Attorney of Resident) published on 23 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to express my sincere thanks for all the hard work and dedication shown by the staff at Chestnut Court over the past year. Whenever I phone, I am warmly greeted and reassured that she is well. Whilst it would be wonderful to visit her and have a chat, I do know that everything is being
done to ensure that she is kept safe and engaged with life. For a lady who is 104, she couldn't have better treatment. Many, many thanks!

Reply from Claire May, Home Manager at Chestnut Court Care Home

Thank you for taking the time to offer your feedback Caroline and I’ll ensure I pass your kind words on to the team, they will be delighted. We are very grateful for the patience and understanding from family and friends over the past year and any recognition of the hard work undertaken by the team is always a boost.


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Review from Alan P (Respite Resident) published on 9 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I stayed here for over 4 weeks, all staff members from management, nurses, carers, domestics, kitchen staff, admin are all amazing.
Every single one of my concerns was dealt with in a timely and professional manner.
All staff do a great job, they showed me compassion, were understanding, kind, empathetic
and nothing seemed to be too much trouble for them. They made me feel comfortable and valued, would always spare the time for me when I was struggling.
I cannot speak highly of them.

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Review from Susan T (Daughter of Resident) published on 10 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot fault the care and understanding from all of the staff. Every single member of staff is always extremely helpful and caring. It is such a relief to know how well our family member is being looked after. We looked at many care homes and Chestnut Court stood head and shoulders above all of them,
we knew immediately it was the best.
I cannot praise them enough!

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Review from Rosanne (Daughter of Resident) published on 3 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is a resident at Chestnut Court after being placed in by the Health Authority. The staff have been really friendly and communicative. I have met great carers and nurses who have been very helpful and I have really appreciated the care she has been given since she arrived there!

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Review from Sharon C (Daughter of Resident) published on 2 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a temporary resident (c. 5 weeks) at Chestnut Court when her long term care home in Romford refused to have her back after contracting the coronavirus as they said they weren't equipped to manage her quarantine. Mum was placed in Chestnut Court by the Health Authority and it was the best
thing for her in the end. The Home isn't as 'posh and hotel-like' as her Romford nursing home but the staff were more in attendance and professional, the food far superior and her overall care superb. I would have happily kept mum at Chestnut Court but mum missed her friends at her previous home so eventually, I managed to get her back. I would highly recommend Chestnut Court.

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Review from Ian S (Son of Resident) published on 30 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad was a resident at this home for under a year. Sadly he had recently passed away. The care and love he received by this amazing team was just suburb. His final days he was respected and was given dignity always. The management and staff were so kind to my wife and I. We felt this is more than
a business. This is part of our extended family. The nurses on the first floor were outstanding. One nurse spent many hours caring for my dad on his final days. We would like to thank you all for being so kind. Thank you.

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Review from John T (Nephew of Resident) published on 30 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot express just how much I appreciate the quality of care, respect and professionalism of the management and staff of Chestnut Court. When visiting my aunt I immediately feel the great atmosphere that permeates in the home. When I ask about my aunt I immediately get a detailed answer as to how
she is. My aunt is 100 years old and in the current emergency, I am completely confident her quality of care will not in any way become less important.

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Review from Vivienne T (Daughter of Resident) published on 30 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all staff and carers who are looking after my father in the unfortunate times we are having.
If it was not for your dedication, and commitment to look after all the residents, we would not know what to do.
I really appreciate all you do, and you deserve to be recognised as front
line workers.
You are our heroes.

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Review from Joyce M (Daughter of Resident) published on 30 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Chestnut Court Care Home goes above and beyond, all staff are kind, caring and compassionate. My Father who is resident loves being here, all residents are treated with dignity by all. I would recommend to others without any worry. Keep doing what you are doing as it works so well, please stay safe
each and every one of you in these uncertain times. Thank you all.

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Review from John G (Son of Resident) published on 17 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother sadly passed last week from a short illness, however, has been in the home for the last two years. During this time she has received excellent care, she loved the activities and was made to feel very welcome. She continued to tell all the family regularly she loved being there. Our thanks
to the management and all staff especially at this difficult time, please stay safe.

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Review from Hayley M (Next of Kin) published on 3 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I lost my father-in-law December 2019 2 weeks before his death we was advised to look for a care home that would be suitable and fits the care that he needed, came across Chestnut Court Care Home on the list that was given by the Hospital had a look at the Reviews and was so happy and determined that
this was the place where we all wanted my father-in-law to go. The staff and all the nurses when we arrived for the meeting were unbelievable couldn’t have asked for more. Wishing everyone well in these hard times that we are facing all the residents couldn’t be in better hands my heart goes out to you all.

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Review from R M (Son of Resident) published on 13 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in for palliative care and I couldn't have had better care and support for my mum and family. All the staff treated you like family, couldn't have been treated better and when my mum passed away the care carried on, I cannot thank them enough while we went through a hard time they were there
to help. I would 100% recommend Chestnut Court.

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Review from John B (Son of Resident) published on 24 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since our initial visit to the home, we have been greatly impressed that you can visit at any time and nothing is hidden from you. Staff are welcoming and friendly. The whole set up comes across as a personal home and family orientated concern. My mother seems much more contented and relaxed since being
there.

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Review from Danielle M (Daughter of Resident) published on 6 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved my Dad from a previous home to Chestnut Court in January 2019. From the moment we arrived all the staff were amazing, helpful, friendly and made Dad and I feel so welcome. They have been efficient and all Dad's needs have been met. The past 3 months have been particularly distressing but I now
feel a sense of relief and reassurance now Dad is at Chestnut Court. I cannot fault their care, their patience and my Dad seems much happier in his new home.

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Review from M C (Son of Resident) published on 30 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with my dad's care, staff are excellent.

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Review from Edward M (Son-in-law of Resident) published on 30 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited my father in law every day and found staff and other residents to be of a great nature and staff always willing.
Carers are good and always find time for residents.

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Review from Carol H (Wife of Resident) published on 29 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was only in the home for 7 weeks but the care and kindness he received was second to none. When you have to choose a home for someone you love and care for is a very hard task, but when my daughter and I visited the home without notice we were made to feel very welcome. Myself and family
felt this home was the right choice.

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Review from Lesley B (Friend of Resident) published on 20 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Only had experience for a few weeks but found the staff to be very caring and professional whilst caring for an elderly friend/neighbour who was referred for assessment. Whilst she was there she was admitted to hospital and then returned to Chestnut Court for palliative care was always kept informed
of her progress.


Her room was very clean and I always noticed she was not neglected being washed and changed every time I visited.


The manager went above and beyond her duties. After the patient's death, she contacted the funeral directors for me and took me to register the death as I was not next of kin as her relatives were unable to get here in time and things needed to be arranged in a hurry.
Extremely happy with the care and service provided.


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Review from M L (Son of Resident) published on 8 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This manager was very professional on our attendance.
All staff were very caring for my father at all times. When my father had passed away, staff showed exceptional care and consideration.

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Review from M T (Son of Resident) published on 22 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Chestnut Court Care Home was like a family home filled with caring people, management, carers, nursing staff, kitchen staff, cleaners and laundry staff. Everyone was so very kind and considerate and their aim was to please. My congratulations to the nurses who were excellent at treating my mother's
leg. The cleanliness of the whole place and the food was extremely good. I would not hesitate to recommend Chestnut Court and my thanks go out to them all looking after my mother in her final weeks.

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Current Review Score: 9.3 (9.319)

Overview of Review Score

The Review Score of 9.3 (9.319) out of 10 for Chestnut Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.319 for Chestnut Court Care Home is calculated as follows: ( (110 Excellents x 5) + (51 Goods x 4) + (11 Satisfactorys x 3) + (9 Poors x 2) + (7 Very Poors x 1) ) ÷ 188 Ratings = 4.319

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Chestnut Court Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Jun 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Meet the Team (1)

Cathriona

Cathriona Carey

Job Title: Home Manager

Joined: 2018

Hi, my name is Cathriona and I am a Registered Nurse with 21 years experience. During my career I have worked in a variety of settings but have worked in a nursing home setting for the last 9 years.


I am originally from Ireland and completed my training as a Nurse there. I moved over to the UK in 2018. I have worked with MMCG since then and have had the opportunity to work my way up the ladder from a Nurse to Deputy, Acting Home Manager and now Home Manager.


I look forward to meeting each of you over the coming weeks. My door is always open for chats or more serious discussions. It is a privilege and a pleasure to now be part of the Chestnut Court Family.