Chestnut Court Care Home

Frizlands Lane, Dagenham RM10 7YD
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9.3 46 Reviews
  • Chestnut Court Care Home, Dagenham
Chestnut Court is a purpose-built care home offering elderly residential, nursing and dementia care. A professional team has furnished the Home to a high standard, providing elegance and comfort.

The -home from home' feel at Chestnut Court is created by the dedicated staff who have been selected not only for their professional ability but also for their commitment to truly making a difference for the people in their care.

Resident’s rooms are spacious and feature en-suite facilities. The communal areas are at the centre of what makes Chestnut Court a real community, whether it be at meal times or when enjoying activities. There are no fixed visiting hours so friends and family can come and see residents at any time.

Activities are an integral part of the resident’s well being. The activities coordinator encourages and helps residents continue with existing interests and also introduces new hobbies.

The dining experience at Chestnut Court boasts fine home cooking by a professional Chef who has created a menu to reflect the interests and tastes of the discerning residents.

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Care Provided by Chestnut Court Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Cathriona Carey (Care Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (62)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2007
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Chestnut Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £826
    • Self-Funded Residential Dementia Care from £826
    • Self-Funded Nursing Care from £1,244
    • Self-Funded Nursing Dementia Care from £1,244

  • Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
  • (these prices are only a guideline, please contact Chestnut Court Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restriction on visiting hours.


  • Parking

  • On site parking available.


Chestnut Court Care Home Reviews (46)

Total of 46, showing 41-46
9.3

Chestnut Court Care Home has a Review Score of 9.3 (9.319) out of 10, based on 16 reviews in the last 2 years. Over all time Chestnut Court Care Home has 46 reviews.

Overall Experience

  • 34
  • 10
  • 1
  • 1
  • 0

Date Published

46
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Review from Leslie Y (Husband of Resident) published on 22 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife was in the above home for five years and during all that time I found her care to be first class and have always found the staff very friendly and they became friends that I still visit. I would recommend the home.

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Review from Louise T (Granddaughter of Resident) published on 20 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team have done a wonderful job of making my nan feel welcomed as she settles into her new life at Chestnut Court. My nan was extremely apprehensive about leaving her home but the team have provided support and reassurance throughout this whole process. I can not thank them enough
for making my nan feel safe and cared for. Every aspect of this care home works from the activities, food to the cleaning staff. Everyone is just lovely.

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Review from Michael G (Son of Resident) published on 6 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent three and a half weeks here as respite care. The staff were extremely friendly and nothing was too much trouble. The management were also very helpful. Food was good and day activities were planned to keep up spirits. Overall, the rooms, gardens and general areas were all good to excellent
- would highly recommend Chesnut Court as a place where an elderly member of the family would be well cared for.

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Review from Linda L (Daughter of Resident) published on 4 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is in this nursing home and I must say that he is very well cared for. All his needs are met and the endless cups of tea he likes are always there for him. He has dementia and since he was transferred to Chestnut Lodge from hospital he looks so much better, he is always clean and tidy, his
room, bed etc are all spotlessly clean. All our family are so grateful to all the staff and we would like to give them all a very big thank you.

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Review from David H (Son of Resident) published on 18 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since May 2016 to the present day, we have found the staff and management to be attentive, caring and helpful. On our visits he is always presented well, fed well, and attended to when required. His room is kept clean and tidy, which is nice to go into. All areas are kept clean by cleaning staff.
A good variety of food is served each day.

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Review from Iris D (Daughter of Resident) published on 27 July 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 91 year old Mum was in Chestnut Court for 7 weeks while she recovered from a cracked pelvis. For the first 4 weeks she had to remain in bed while her bones healed. She is now back in her own home and getting around with just the aid of a walking stick.


Right from the first meeting with the Manager

I felt reassured that we had chosen the right place for Mum. She showed great empathy towards Mum, and was extremely helpful in getting a promised hospital appointment when everyone I contacted in the NHS seemed unable to help. She even gave me her mobile number so that if there were any problems I had a way to contact her directly.


All of the nursing and care staff at the home treated Mum with dignity and respect, and would often pop into her room for a little chat. My Mum appreciated the fact that the food menus were flexible, and they always tried to accommodate her requests for something different.


I think the best thing I can say about the home is that when I took my Mum home, she said that if ever she needed to go into a care home again, she would be happy to go back there.


Please note that I cannot correctly rate the Activities as Mum did not wish to take part in any, and I cannot rate general Value for Money as Mum's own stay was funded by the NHS.


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Current Review Score: 9.3 (9.319)

Overview of Review Score

The Review Score of 9.3 (9.319) out of 10 for Chestnut Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.319 for Chestnut Court Care Home is calculated as follows: ( (110 Excellents x 5) + (51 Goods x 4) + (11 Satisfactorys x 3) + (9 Poors x 2) + (7 Very Poors x 1) ) ÷ 188 Ratings = 4.319

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Chestnut Court Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Jun 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Meet the Team (1)

Cathriona

Cathriona Carey

Job Title: Home Manager

Joined: 2018

Hi, my name is Cathriona and I am a Registered Nurse with 21 years experience. During my career I have worked in a variety of settings but have worked in a nursing home setting for the last 9 years.


I am originally from Ireland and completed my training as a Nurse there. I moved over to the UK in 2018. I have worked with MMCG since then and have had the opportunity to work my way up the ladder from a Nurse to Deputy, Acting Home Manager and now Home Manager.


I look forward to meeting each of you over the coming weeks. My door is always open for chats or more serious discussions. It is a privilege and a pleasure to now be part of the Chestnut Court Family.