Clare House Care Home

Harefield Road, Uxbridge UB8 1PP
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9.7 59 Reviews
  • Clare House Care Home, Uxbridge
Clare House provides nursing, residential, convalescence and respite care, both short and long term. The majority of bedrooms are en-suite. At Clare House, staff take great care to focus on the person. It’s important for residents to feel at home, so it creates a friendly environment with an individually appropriate balance of care and independence.

Situated in a quiet residential area of Uxbridge, the home, a converted cottage offers residents comfortable, light, spacious bedrooms and lounge areas surrounded by beautiful landscaped gardens. A secluded courtyard and tranquil sensory garden gives residents places to relax and enjoy the views.

The home has good transport links with a regular bus route stopping directly outside the home, not to mention easy access to the M40.

Enjoying food is an important part of life. The chefs create well-crafted menus made with the freshest ingredients and tries to cater for all ethnic groups. Soon after a resident arrives at Clare House, staff discuss their personal preferences and dietary needs with them.

There’s a real sense of community at Clare House. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. So whether a loved one has a hobby or would like to take up a new one, there’s lots of exciting activities to get involved in. From picnics in the garden and lunch clubs to pamper days and exercise groups, the care home has got a full social calendar.

Follow the home on Facebook to find out more about the great things that go on day to day. Search Bupa UK Clare House Care Home.

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Care Provided by Clare House Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Motor Neurone Disease
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Jeanette Gittens (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Clare House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On-site parking available.


Clare House Care Home Reviews (59)

Total of 59, showing 1-20
9.7

Clare House Care Home has a Review Score of 9.7 (9.737) out of 10, based on 15 reviews in the last 2 years. Over all time Clare House Care Home has 59 reviews.

Overall Experience

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  • 17
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Date Published

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Review from Nick R (Stepson of Resident) published on 23 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We couldn't have found a better place for my stepdad. Everyone at the home was lovely, kind, engaging, and interested in him.
Once he'd settled in, he really perked up, got involved with his new environment and the activities on offer. His room was great, the staff really looked after him and I know
he was happy there. And he loved the constant offer of tea, cakes and puddings.
I couldn't recommend Clare House highly enough and I'd like to thank everyone who looked after him and supported us.

Reply from Rosie Smith, Customer Advisor at Clare House Care Home

Thank you for taking the time to leave us such a lovely review. We are so pleased that your stepdad received such wonderful care and that the staff were kind and engaging. Thank you for taking the time to write to us and best wishes.


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Review from P C (Husband of Resident) published on 13 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been in Clare House for 9 weeks. She has a wonderful room and although unable to walk she is cared for by a great team of dedicated carers, nurses and other staff. The home has a family feel and is very welcoming and cosy. The gardens are wonderful to see and spend time in. My wife has also
enjoyed the regular activities which has helped her progress. Clare House is a special place indeed.

Reply from Maria Ricketts, Customer Care Adviser at Clare House Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.


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Review from A B (Sister of Resident) published on 13 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Clare House has caring staff and management everyone always has a smile and says hello nothing is too much for them to do for you they go out of their way above and beyond they are exceptional in every way I know when I go home my sister is being looked after and treated with dignity and respect. The
food is marvellous and the cleanliness of Clare House is outstanding. Rooms are clean and modern if you're looking for a care home for your loved one I recommend this nursing home.

Reply from Grace Langfield, Customer Service Adviser at Clare House Care Home

Thank you for your kind words. It is always nice to hear words like "outstanding", "exceptional" and "above and beyond" being used to describe the care for our residents and our facilities. We hope to continue providing your sister with the best possible care.


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Review from R T (Son of Resident) published on 5 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my Mum's 2nd year and I have been very pleased with all the care she has received since moving in.

Reply from David Mclean, Customer Service Adviser at Clare House Care Home

Thank you for taking the time to leave your review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your Mum with the best possible care.


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Review from D T (Wife of Resident) published on 9 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Clare House is a lovely old building set in beautiful grounds with about 50 residents at any one time, and caring, well-trained staff - it almost has the feel of a family. The carers, nurses, cooks, housekeeping and caretaker. All work as a team; the focus is on the resident. My husband chose to into
a care home after many months of declining health. We are glad to have found Clare House.

Reply from Maria Ricketts, Customer Care Adviser at Clare House Care Home

Thank you for your lovely review. We are glad to help you and your family through such a difficult time. We hope to continue providing your loved one with the best possible care.


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Review from C M (Daughter of Resident) published on 29 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Clare House is a well-managed care home, it is kept clean and tidy to a high standard. The staff are welcoming and polite. The nurses and carers all work in a highly professional manner and show great care and respect to the residents. The food is of a high standard with many choices. They have fun
daily activities along with events, visitors, and outings throughout the month.

Reply from Grace Langfield, Customer Service Adviser at Clare House Care Home

Thank you for your feedback. It's nice to hear words such as "welcoming", "clean" and "fun" being used to describe our home and the care the staff provides. Thank you for choosing Clare House care home.


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Review from M B (Son of Resident) published on 22 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home was overall very good for Mum, she was difficult at times but they always smiled.
They tried hard to include her in activities, as she was bedridden and not interested.
She was happy at first and grumpy as her health went bad.

Reply from David Mclean, Customer Service Adviser at Clare House Care Home

Thank you for taking the time to leave your kind review. We hope Clare House Care Home did everything possible to make the transition as easy as possible for your mum. Thank you for choosing Clare House for her stay.


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Review from H H (Respite Resident) published on 10 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Members of staff were very kind and efficient at all levels. My only criticism would be that both the shower and wet room were out of action - therefore I had to make do with a wash for 2 weeks. I was offered a bath, which was not appropriate because of my hip problem - which is the reason for my stay.

Reply from Grace Langfield, Customer Service Adviser at Clare House Care Home

We appreciate you taking the time to leave your comments. We are very pleased to hear you were satisfied with the overall care you were provided at our Clare House care home. Our residents' experience is a top priority for us so we will pass on your comments to the Home's Manager to help them continually improve their services.


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Review from Paul C (Son of Resident) published on 13 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Clare House looked after my mother for a couple of months and both she and the rest of the family were very impressed with the level of care and compassion shown to her. If you are need of care for anyone I cannot recommend Clare House highly enough. Thanks to all of the wonderful team who work there.

Reply from David Mclean, Customer Service Adviser at Clare House Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Hopefully you will all go away from this feeling like your mother received the best possible care while she stayed with us.


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Review from M J (Partner of Resident) published on 18 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Experienced, efficient, helpful and friendly staff. Peaceful environment.

Reply from Grace Langfield, Customer Service Adviser at Clare House Care Home

Thank you for your feedback. It is always nice to hear words like “peaceful” and “efficient” being used to describe our care and home. Thank you for choosing Clare House for your loved one's stay.


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Review from S A (Relative of Resident) published on 25 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have rated the vast majority of options listed as 'excellent' and am very happy with the care home. One element for consideration is how a deaf resident can be helped to join conversations with other residents and take an active part in activities. For example, making greater opportunities to take
trips out of the home, like by bus or dial-a-ride, would be appreciated.

Reply from Fran Donno, Customer Service Adviser at Clare House Care Home

Thank you for taking the time to leave us your review. We are pleased to hear that you are very happy with Clare House Care Home. We will discuss your feedback with the home’s manager to help them continually improve their service.


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Review from Stephen C (Son of Resident) published on 18 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family attended the recent garden party at the home. It was wonderful to see all the residents enjoying the afternoon, tapping their feet and clapping their hands to the band. As always all the staff were wonderful. The carers, nursing staff, the canteen staff and the handyman were all enjoying the
afternoon and encouraging the residents. Thank you for the wonderful food and a marvellous tombola which raised money for charity.

Reply from Eden Tomlinson, Customer Service Adviser at Clare House Care Home

We are glad to hear you enjoyed the recent garden party at Clare House Care Home. We hope to see you at future events.


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Review from Patricia C (Respite Resident) published on 8 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although I was only admitted for respite, after a few initial difficulties I was treated very well by all staff and I had a very pleasant and satisfying stay.

Reply from Rebecca Kellegher, Customer Service Adviser at Clare House Care Home

Thank you for your kind words. We are very happy to hear you felt at ease in our care at Clare House Care Home and that you was treated very well by all of our staff.


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Review from Diane W (Daughter of Resident) published on 6 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided here is amazing. The service is very professional, friendly and personal. Friends and family are also treated with kindness and we have received great reassurance on how Mum has settled over the past few months. The meals are always homemade, there is a great variety of choices and
it's never too much trouble for the chef to make something that's not on the menu. I would have no hesitation to recommend Clare House Care Home to others in need of care or treatment. Mum is very happy here.

Reply from Rebecca Kellegher, Customer Service Adviser at Clare House Care Home

Thank you for taking to time to leave us your lovely review. We are pleased to hear you have received great reassurance on how your mum has settled in with Clare House and that she is very happy in our care. If there is anything further we can do to make her stay as comfortable as possible, please don’t hesitate to let us know.


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Review from E H (Wife of Resident) published on 10 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was a contented resident at Clare House Care Home for nearly 2 years. He originally went for 3 weeks but settled in so quickly he decided to remain there, and neither of us ever had cause to regret that decision.
The combination of a homely atmosphere combined with efficient and caring
staff, meant that we had complete confidence in the way he was cared for, and the kindness and thoughtfulness shown to all the family was greatly appreciated.

Reply from David Mclean, Customer Service Adviser at Clare House Care Home

Thank you for taking the time to leave your review. We do send our condolences for your loss. We are very happy to hear you felt at ease with your husband in our care and hope Clare House Care Home did everything possible to make the transition as easy as possible. Hopefully, you will go away from this feeling like he received the best possible care.


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Review from Christine A (Resident) published on 22 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All members of the team of management, nursing staff, health care assistants, catering and housekeeping were exceptional. They all contributed to my recovery, for which I am so grateful. I can go home feeling confident and on the road to getting home and living independently. Thank you, and God Bless
you all. The activities at Clare House were excellent too.

Reply from David Mclean, Customer Service Adviser at Clare House Care Home

Thank you for your kind words. We hope Clare House care home did everything possible to make the transition as easy as possible, and we are very happy to hear you felt at ease in our care. Hopefully, you will go away from this feeling like you received the best possible care and thank you for choosing Clare House for your stay.


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Review from Gillian O (Resident) published on 12 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Homely, clean and welcoming. This home has really made me happy.

Reply from David Mclean, Customer Service Adviser at Clare House Care Home

Thank you for taking the time to leave your review. We are happy to hear you feel like a part of our Clare House family. Please let us know if there is anything we can do to make your stay as comfortable as possible.


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Review from David H (Resident) assisted by family/friend published on 18 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like it here as there is a free and easy attitude to lifestyle, the carers are very good at looking after me and we all enjoy a laugh and a joke together.
They have done extremely well in managing the Covid situation.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Clare House Care Home

Thank you for your feedback. We are glad to hear that you are happy in our care.


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Review from Alan P (Resident) assisted by family/friend published on 18 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy here, the carers look after me very well. I enjoy laughing and joking with them.
If you need any shopping there is always someone to do it for you.
It's great coming to the lounge and meeting the other residents and stretching your brain with quizzes.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Clare House Care Home

Thank you for your review. We are glad to hear that you feel you are very well looked after by our staff and are happy in our care.


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Review from Rosemary B (Resident) published on 18 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

You are well looked after, the carers are very friendly and if not too busy spend time talking to you which is great!

Reply from Alison Horridge, Customer Advisor on behalf of the team at Clare House Care Home

Thank you for your review, we really appreciate your feedback.


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Current Review Score: 9.7 (9.737)

Overview of Review Score

The Review Score of 9.7 (9.737) out of 10 for Clare House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.737 for Clare House Care Home is calculated as follows: ( (138 Excellents x 5) + (35 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 179 Ratings = 4.737

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Clare House Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 17 Feb 2025

Clare House brings what used to be a much-loved cottage hospital back to life, offering a warm welcome to those in need of nursing or residential care, including Parkinson’s care.


Awards / Recognitions (7)

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Meet the Team (6)

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Jeanette Gittens

Job Title: Home Manager

Joined: 2018

Jeanette is qualified as a nurse in 1986, initially working on a high dependency surgical ward, moving into elderly care in 1991.


Jeanette moved into care manager roles in 2004 and joined Bupa in 2018.


Jeanette’s main drive and interest is in promoting independence and autonomy for residents.


Catalin

Catalin Cotofrec

Job Title: Deputy Manager

Joined: 2015

Catalin qualified as a nurse at the end of 2014. Since then, he's worked as a Registered General Nurse before moving to Clare House in June 2015. He became the Deputy Manager at Clare House earlier this year.


As a passionate individual, Catalin always inspires his team to provide the highest level of person-centred care.


Marzena

Marzena Szymczak

Job Title: Chef

Joined: 2020

Marzena is one of our chefs, she has worked at Clare House for 4 years. She has a bright and sunny personality. With a warm and caring nature.


Marzena said she enjoys working at Clare House as “Its fun and lots of laugh with Residents and staff alike. I like the residents. Its hard work but very rewarding”


Karen

Karen Humphries

Job Title: Senior Carer

Joined: 2015

Our Senior Carer Karen has worked at Clare House for almost 10 years. She previously worked in the community as a carer. Karen started out as a Carer and after 2 years she was able to progress in her career and trained to be a senior carer.


Amy

Amy Aubrey

Job Title: Activity Co-ordinator

Joined: 2010

Amy is one of Our Activities Co-ordinators, she has worked at Clare House for almost 15 years.


Amy said “I enjoy working at Clare House, as you get to be part of the resident’s family. I enjoy getting to know them and helping them find new ways to continue their interests”.


Amy is a very thoughtful and empathetic person. Always helps the residents with their needs and requests. Amy is a jack of all trades; you name it she does it. Hence a good all-rounder.


Jackie

Jackie Harrison

Job Title: Activity Co-ordinator

Joined: 2021

Jackie is one of our activities co-ordinators, and she has worked here for almost 3 years.


Jackie has worked in reception in the corporate industry for over 30 years, and volunteers for Lynda Jackson Macmillan centre.


Jackie cares for her mother who is living with dementia, which is what brought her into working in care. As through volunteering and attending dementia groups she had seen the benefits of activities and interactions for elderly people.


Frequently Asked Questions about Clare House Care Home

What types of Care is Clare House Care Home registered for?

Older Person Care, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Clare House Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Clare House Care Home have?

There are 40 Single Rooms.

What are the Facilities & Services at Clare House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Clare House Care Home to the centre of Uxbridge?

0.6 mile(s) as the crow flies, distance by road may be significantly further.