Clare House Care Home

Harefield Road, Uxbridge UB8 1PP
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9.7 59 Reviews
  • Clare House Care Home, Uxbridge
Clare House provides nursing, residential, convalescence and respite care, both short and long term. The majority of bedrooms are en-suite. At Clare House, staff take great care to focus on the person. It’s important for residents to feel at home, so it creates a friendly environment with an individually appropriate balance of care and independence.

Situated in a quiet residential area of Uxbridge, the home, a converted cottage offers residents comfortable, light, spacious bedrooms and lounge areas surrounded by beautiful landscaped gardens. A secluded courtyard and tranquil sensory garden gives residents places to relax and enjoy the views.

The home has good transport links with a regular bus route stopping directly outside the home, not to mention easy access to the M40.

Enjoying food is an important part of life. The chefs create well-crafted menus made with the freshest ingredients and tries to cater for all ethnic groups. Soon after a resident arrives at Clare House, staff discuss their personal preferences and dietary needs with them.

There’s a real sense of community at Clare House. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. So whether a loved one has a hobby or would like to take up a new one, there’s lots of exciting activities to get involved in. From picnics in the garden and lunch clubs to pamper days and exercise groups, the care home has got a full social calendar.

Follow the home on Facebook to find out more about the great things that go on day to day. Search Bupa UK Clare House Care Home.

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Care Provided by Clare House Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Motor Neurone Disease
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Jeanette Gittens (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Clare House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On-site parking available.


Clare House Care Home Reviews (59)

Total of 59, showing 21-40
9.7

Clare House Care Home has a Review Score of 9.7 (9.737) out of 10, based on 15 reviews in the last 2 years. Over all time Clare House Care Home has 59 reviews.

Overall Experience

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Review from Paul M (Son-in-law of Resident) published on 13 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and consideration at Clare House Care Home is fabulous. My father-in-law is totally cared for and very happy with all of his carers and nurses and staff. We have total confidence in their care of him. Highly efficient and very caring, a great establishment.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Clare House Care Home

Thank you for your lovely review. We are glad to hear that your father-in-law is happy in our care at Clare House.


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Review from Nish K (Daughter of Resident) published on 2 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved into Clare House Care Home a few weeks ago and in a short space of time, he has settled in and is really happy which shows in his improved health and well-being overall. Clare House has provided him with a loving, caring, supportive, friendly, respectful and attentive environment for
my 90-year-old, disabled father who needs specialised care, is in the early stages of Alzheimer’s amongst fair few other ailments and health issues. Staff and carers have been excellent, thoroughly professional, caring, considerate, friendly and very welcoming at all times to him and when we visit. I highly recommend Clare House with its exceptional and outstanding care. Our special thanks to the manager who we highly commend on the excellent running of this lovely care home. Thank you very much Clare House for everything you have all done for our dear beloved father in making it so lovely and welcoming for him and in assisting the family in feeling content knowing that he’s in the right place.

Reply from Amanda Barnes, Customer Service Adviser at Clare House Care Home

Thank you for taking the time to leave your review, It is lovely to hear that your Father has settled well into our care home and It is always nice to hear words like “Loving” and “Supportive” being used to describe our care. Please let us know if there is anything more we can do to make his stay more comfortable.


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Review from Richard W (Son of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Clare House Care Home have provided a lovely, caring, happy home for my mum who has late-stage Alzheimer's. The staff are great, really good-humoured, very professional, very welcoming when I visit, and so dedicated to the residents. From my viewpoint, they have handled the incredibly difficult challenge
of Covid really well.

Reply from Amanda Barnes, Customer Service Adviser at Clare House Care Home

Thank you for taking the time to leave your review. It is always nice to hear words like 'professional' and 'welcoming' being used to describe our staff. We hope to continue providing your mum with the best possible care.


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Review from D C (Nephew of Resident) published on 6 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff and management are excellent. I have had a lot of contact with one member of staff and she is so helpful and reliable, can't praise her enough. Gold Star. I cannot fault any of the management or the staff. Always professional, helpful, and caring.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Clare House Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is well cared for and looked after. Thank you again.


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Review from J K (Resident) published on 23 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager/this home deserves our thanks and congratulations on the way in which this place is run.

Reply from Melanie Cope, Customer Service Adviser at Clare House Care Home

Thank you so much for taking your time to leave such a touching, wonderful review! We will certainly be sure to pass your lovely comments on to the relevant people!


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Review from P H (Niece of Resident) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie, after losing so much weight and unable to care for herself, turned herself around along with the fantastic help of the staff of this caring and attentive home. She was happy and enjoyed the company of all the staff, and never felt alone. She couldn't have been happier.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Clare House Care Home

Thank you for sharing your lovely review with us. We are so pleased that you are happy with the care that we provided for your auntie. Please let us know if there is anything else we can do for you and your family.


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Review from D B (Husband of Resident) published on 10 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the staff and carers very efficient and professional in what they do.
They are very supportive. I thank them all for so much.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Clare House Care Home

Thank you for your lovely review, we really appreciate your feedback. We will pass on your thanks to the home. Please let us know if there is anything more we can do for you and your family.


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Review from Tony W (Son of Resident) published on 27 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been a resident at Clare House Care Home since February 2020. Before the pandemic, I was visiting my Mother every day usually after lunch and stayed for 2-3hours. I was always made to feel very welcome, with a tea or coffee and some homemade cake brought to me as well. I got to know many
of the staff there and found them very friendly and helpful. I sometimes stayed while Mum was being fed so experienced at first hand how she is being encouraged to eat. I should point out my mother has Alzheimer's so eating sometimes is a bit of a struggle for her. It is done with patience and a kind manner which is very reassuring. In fact, reassuring is a word that covers most bases at Clare House, the administration of medication etc is carried out with high professionalism, bathing, changing etc is done on a regular basis and entertainment in the large lounge keeps many of residents happy with musical afternoons, quiz games, murder mystery evenings, invited singers and musicians.

Reply from Stephen Rondel, Customer Advisor on behalf of the team at Clare House Care Home

We really appreciate you taking the time to leave us such lovely comments. We are very happy to hear you can feel at ease with your mum in our care.


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Review from L M (Friend of Resident) published on 6 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very pleasant care home that does indeed have a certain feeling of homeliness. Very friendly and helpful staff, who provide an 'upbeat' feeling.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Clare House Care Home

Thank you for your really kind feedback, we appreciate you taking the time to leave us a review.


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Review from Mary G (Daughter of Resident) published on 23 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother became a resident of Clare House over 4 years ago and during that time she has been extremely well cared for. As someone who is bed-bound and unable to communicate, the staff have been very vigilant in attending to both her personal and nursing needs. Despite being unable to communicate verbally,
it is clear my mother trusts the staff and can sense they are caring individuals. Personal care is excellent - I have always found her to be clean and comfortable, and the nursing staff ensures they act promptly to respond to any nursing issues and are proactive in contacting her GP/outside agencies as soon as they identify a need. The home has a most welcoming atmosphere with a 'calm, happy' feel to it. The staff are always very approachable and do seem to work together very much as a team. As a very regular visitor to the home, I have witnessed how smoothly run the home is and how well cared for the residents are. My mother is on a puree diet and the food is GREAT!

Reply from Emily Wilson, Customer Advisor on behalf of the team at Clare House Care Home

We really appreciate you taking the time to give us feedback, thank you for your really lovely comments. We are so pleased that you can feel at ease with your Mother in our care, thank you for trusting us with her care. Please let us know if there is anything more we can do to help.


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Review from D A (Niece of Resident) published on 17 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found Clare House to be a very warm and friendly care/nursing home. It was clean and comfortable without being clinical. I was impressed with the gardens and thought they were very well maintained. A well-stocked library, comfortable sitting and dining room. You were able to eat with your relative
if you wanted (just had to let them know). The chef/cooks went through with residents what their dietary needs were, menus with choices were discussed with residents ( alternatives were found if nothing was favoured). Personal care was of a high standard. All rooms had ensuite toilets and hand basins.

Reply from Stephen Rondel, Customer Adviser at Clare House Care Home

We really appreciate you taking the time to leave us such lovely comments. It is always nice to hear kind words being used to describe our care.


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Review from Leigh G (Nephew of Resident) published on 11 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not praise highly enough the commitment and compassion of the staff at Clare House during my Aunts stay there. At all times we were treated with the utmost kindness and respect during our visits and always kept abreast of any developments regarding her physical and mental health. It was a great
comfort to the family to know that my Aunt was being so well cared for. Everyone at Clare House should be proud of what they have been able to achieve in the care and welfare of their residents, particularly in these current difficult times.

Reply from Greta Narbutaityte, Customer Adviser at Clare House Care Home

Thank you for your praise. Please let us know if there is anything else we can do for you or your family.


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Review from V P (Friend of Resident) published on 15 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Fab staff, nothing oto much trouble. Food always looks tempting. Visitors looked after too!

Reply from Greta Narbutaityte, Customer Adviser at Clare House Care Home

Thank you for taking the time to leave your review. We really appreciate your kind words.


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Review from Jill B (Relative of Resident) published on 29 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After much research into residential nursing care homes, I was delighted to secure a place for my mum in Clare House. She is no longer able to live independently and is now receiving end of life care. The rooms are of a high standard and communal areas are beautiful. There is a real sense that all of
the staff have the same ethos and residents care is paramount.
My mum is treated as an individual. All of her care workers have taken the time to get to know her, so her needs are truly met.
Staff are dedicated to ensuring she has the best possible care medically and socially. They have great professionalism and she is treated with respect and dignity at all times.
Staff are also supportive of the family. We are regularly updated on her medical and social care and they know when to check if we're OK too. This certainly helps us cope with a very emotional and distressing time. 5 star all round!

Reply from Greta Narbutaityte, Customer Adviser at Clare House Care Home

Thank you for trusting us with your mother's care. We are glad to help you and your family through such a difficult time. Please let us know if there is anything we can do to make your mother as comfortable as possible.


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Review from Dave K (Son of Resident) published on 29 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is currently receiving end of life care at the home. This is clearly a very upsetting time for all our family but the home has been great. The staff are friendly, supportive and very understanding. I cannot fault them.

Reply from Greta Narbutaityte, Customer Adviser at Clare House Care Home

Thank you for taking the time to leave your review. We are glad to help you and your family through such a difficult time. We hope Clare House did everything to make the transition as easy as possible.


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Review from Simon I (Son of Resident) published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The friendly staff at Clare House provided excellent palliative care for my father in his last days and their attentiveness meant the family could be at his side when he passed. Clare House management also accommodated my father's and mother's wish that they were together in the home, real evidence
of a holistic and caring approach. A big thank you to all management and staff at this brilliant care home.

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Review from Carole G (Daughter of Resident) published on 13 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff were brilliant with mum. The cleanliness was very good. Mum was at Clare house for nine months and she was happy there. At the end of her life, the staff treated the family with great respect and looked after our needs as well as hers, making sure she was comfortable until the end.

Reply from Greta Narbutaityte, Customer Adviser at Clare House Care Home

Thank you for your kind words. We are saddened to hear about your loss and hope you can go away from this feeling like your loved one received the best possible care.


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Review from S C (Friend of Resident) published on 14 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very welcoming at the reception area. Security was very good. Lunch was very nice and good choice.

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Review from Janet S (Daughter of Resident) published on 26 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother went into Clare House after nearly three months in hospital where care was adequate only. Mum deteriorated in that time and so when she arrived at Clare House Care Home she was bedridden and weak. However, the staff showed great care with her and great kindness to her. Her suffering was minimised
and when she died on 12/03/19 she passed peacefully in her sleep.
I cannot thank the staff enough for easing her final days.

Reply from Greta Narbutaityte, Customer Adviser at Clare House Care Home

Thank you for your kind words. We are saddened about your loss. Hopefully, you can go away from this, feeling like your loved one received the best possible care.


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Review from V S (Wife of Resident) published on 13 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Clare House is a well run, extremely friendly home, where the staff genuinely care for the residents and visitors. The carers are kind and conscientious and everyone is helpful and smiling. The kitchen staff produce excellent meals, all cooked on the premises, and no request is too much trouble. The
ladies in charge of 'entertainment' do a wonderful job of finding a different activity each day. The lovely grounds are well cared for and residents and families enjoy visiting the fish pond. The outstanding care means that families are confident that their loved ones are in good hands.

Reply from Josephine Gaupholm, Customer Adviser at Clare House Care Home

Thank you for your review of Clare House Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the home being really well run and the staff being caring. We will share all of your comments with the home manager. The Bupa Customer Care Team.


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Current Review Score: 9.7 (9.737)

Overview of Review Score

The Review Score of 9.7 (9.737) out of 10 for Clare House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.737 for Clare House Care Home is calculated as follows: ( (138 Excellents x 5) + (35 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 179 Ratings = 4.737

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Clare House Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 17 Feb 2025

Clare House brings what used to be a much-loved cottage hospital back to life, offering a warm welcome to those in need of nursing or residential care, including Parkinson’s care.


Awards / Recognitions (0)

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Meet the Team (6)

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Jeanette Gittens

Job Title: Home Manager

Joined: 2018

Jeanette is qualified as a nurse in 1986, initially working on a high dependency surgical ward, moving into elderly care in 1991.


Jeanette moved into care manager roles in 2004 and joined Bupa in 2018.


Jeanette’s main drive and interest is in promoting independence and autonomy for residents.


Catalin

Catalin Cotofrec

Job Title: Deputy Manager

Joined: 2015

Catalin qualified as a nurse at the end of 2014. Since then, he's worked as a Registered General Nurse before moving to Clare House in June 2015. He became the Deputy Manager at Clare House earlier this year.


As a passionate individual, Catalin always inspires his team to provide the highest level of person-centred care.


Marzena

Marzena Szymczak

Job Title: Chef

Joined: 2020

Marzena is one of our chefs, she has worked at Clare House for 4 years. She has a bright and sunny personality. With a warm and caring nature.


Marzena said she enjoys working at Clare House as “Its fun and lots of laugh with Residents and staff alike. I like the residents. Its hard work but very rewarding”


Karen

Karen Humphries

Job Title: Senior Carer

Joined: 2015

Our Senior Carer Karen has worked at Clare House for almost 10 years. She previously worked in the community as a carer. Karen started out as a Carer and after 2 years she was able to progress in her career and trained to be a senior carer.


Amy

Amy Aubrey

Job Title: Activity Co-ordinator

Joined: 2010

Amy is one of Our Activities Co-ordinators, she has worked at Clare House for almost 15 years.


Amy said “I enjoy working at Clare House, as you get to be part of the resident’s family. I enjoy getting to know them and helping them find new ways to continue their interests”.


Amy is a very thoughtful and empathetic person. Always helps the residents with their needs and requests. Amy is a jack of all trades; you name it she does it. Hence a good all-rounder.


Jackie

Jackie Harrison

Job Title: Activity Co-ordinator

Joined: 2021

Jackie is one of our activities co-ordinators, and she has worked here for almost 3 years.


Jackie has worked in reception in the corporate industry for over 30 years, and volunteers for Lynda Jackson Macmillan centre.


Jackie cares for her mother who is living with dementia, which is what brought her into working in care. As through volunteering and attending dementia groups she had seen the benefits of activities and interactions for elderly people.