Clare House Care Home

Harefield Road, Uxbridge UB8 1PP
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9.7 59 Reviews
  • Clare House Care Home, Uxbridge
Clare House provides nursing, residential, convalescence and respite care, both short and long term. The majority of bedrooms are en-suite. At Clare House, staff take great care to focus on the person. It’s important for residents to feel at home, so it creates a friendly environment with an individually appropriate balance of care and independence.

Situated in a quiet residential area of Uxbridge, the home, a converted cottage offers residents comfortable, light, spacious bedrooms and lounge areas surrounded by beautiful landscaped gardens. A secluded courtyard and tranquil sensory garden gives residents places to relax and enjoy the views.

The home has good transport links with a regular bus route stopping directly outside the home, not to mention easy access to the M40.

Enjoying food is an important part of life. The chefs create well-crafted menus made with the freshest ingredients and tries to cater for all ethnic groups. Soon after a resident arrives at Clare House, staff discuss their personal preferences and dietary needs with them.

There’s a real sense of community at Clare House. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. So whether a loved one has a hobby or would like to take up a new one, there’s lots of exciting activities to get involved in. From picnics in the garden and lunch clubs to pamper days and exercise groups, the care home has got a full social calendar.

Follow the home on Facebook to find out more about the great things that go on day to day. Search Bupa UK Clare House Care Home.

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Care Provided by Clare House Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Motor Neurone Disease
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Jeanette Gittens (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Clare House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On-site parking available.


Clare House Care Home Reviews (59)

Total of 59, showing 41-59
9.7

Clare House Care Home has a Review Score of 9.7 (9.737) out of 10, based on 15 reviews in the last 2 years. Over all time Clare House Care Home has 59 reviews.

Overall Experience

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Review from Carole A (Daughter of Resident) published on 7 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is extremely happy in Clare House. All the staff are very caring and friendly. They have great entertainment each afternoon e.g. quizzes, move and groove, visits from an animal trust, musicians etc.

Reply from Josephine Gaupholm, Customer Adviser at Clare House Care Home

Thank you for your review of Clare House Care Home. We are pleased to hear that your mum is happy at the home and appreciate your comments regarding the entertainment. We will share your comments with the home manager. The Bupa Customer Care Team.


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Review from Judith K (Wife of Resident) published on 24 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband passed away in Clare House on September 14th 2018, having had the most kind and professional care possible. The staff were most caring not just to my husband but also to my daughter and myself. I cannot think of a more comforting place for him to have spent his last hours.

Reply from Josephine Gaupholm, Customer Adviser at Clare House Care Home

Thank you for your review of Clare House Care Home. We would like to send our deepest condolences to you and your family. We will really appreciate your comments regarding the comfort and care your husband and family received from the home. We will share your comments with the home's manager. The Bupa Customer Care Team


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Review from Shirley R (Wife of Resident) published on 31 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Clare House has a pleasant atmosphere with nice gardens and a fish pond which is pretty and tranquil. The staff are very caring to the residents, however, lately, I have noticed a shortage of staff members sufficient for the number of residents living in. The food is good on a whole. I am pleased that
I can leave my husband in capable hands when I go home.

Reply from Josephine Gaupholm, Customer Adviser at Clare House Care Home

Thank you for your review of Clare House Care Home. We are pleased that overall you and your husband have had a positive experience with the home and appreciate your comments regarding the staffing situation. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Customer Care Team.


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Review from Catherine G (Resident) assisted by family/friend published on 28 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience at Clare House is very positive. The staff (cleaners, care assistants, nurses, doctors) have all made my stay here as comfortable as possible. I have been made to feel as part of their family which has enabled me to accept this as my new home. I enjoy the company here, my room is lovely
and I feel safe and at ease.

Reply from Andrew Hyland, Customer Adviser at Clare House Care Home

Thank you for your review. We are pleased to hear about your positive experience and we always ensure in making our homes comfortable for our residents. We appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from K H (Resident) published on 21 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been satisfied with my experience here and would recommend to others.

Reply from Josephine Gaupholm, Customer Adviser at Clare House Care Home

Thank you for your response of Clare House Care Home. We are pleased to hear that you have been satisfied with your experience at the home and appreciate your comments regarding you willingness to recommend the home. We will share your comments with the home's manager. The Bupa Customer Care Team


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Review from Wayne S (Son of Resident) published on 6 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everyone at Clare House has done a fabulous job of helping my mum. Nothing was too much trouble, all the staff have a caring attitude from the gardener all the way up to the management staff. I visited my mum every day for 6-7 hours at a time when I was able to, and it's fair to say the staff looked
after me as well. Thankfully my mum and I don't have to go through the fight against cancer again but if we did and needed a nursing home, then I would be straight back to Clare House. As a relative, it just gives you peace of mind. You're in safe, caring hands at Clare House, I'm so grateful to them all.

Reply from Josephine Gaupholm, Customer Adviser at Clare House Care Home

Thank you for your review of Clare House Care Home. We are pleased to hear that you and mother had a positive experience at the home. We appreciate your comments about receiving exceptional care and that you felt that you were leaving your mum in a safe and caring environment. We will pass your comments on to the home's manager. The Bupa Customer Care Team


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Review from Sally P (Sister of Resident) published on 8 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister spent the last ten months of her life at Clare House. During that time she was very efficiently and lovingly looked after. The nursing care was excellent and all the staff, in whatever capacity, were friendly and caring. The food was good and well presented. The home was clean, bright and
attractively furnished. My sister's room was pleasant with access to a balcony where she could see the tubs of flowers we planted for her. We are so pleased we found Clare House and I shall continue to sing their praises. It is a place that goes the "second mile".

Reply from Natalie Krisman, Customer Service Advisor at Clare House Care Home

Thank you for your review I am sorry for your loss. I am pleased that your sister was well looked after by the wonderful care staff and that you have a positive experience of our home and the care provided.


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Review from Laurence T (Son of Resident) published on 11 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff were so professional, they kept us informed at all times. I could not fault anyone from the top to the bottom.

Reply from Natalie Krisman, Customer Services Administrator at Clare House Care Home

Thank you for your review about Bupa's Clare House and the staff there.


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Review from John H (Respite Resident) assisted by family/friend published on 27 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I really enjoyed my stay at Clare House and would definitely return again for respite care in the future.
I was well looked after, the staff were very polite and helpful.
The chef really looked after me and I enjoyed the meals very much.

Reply from Jayne Duck, Customer services administrator at Clare House Care Home

Thank you for your review. I'm so pleased to hear that you enjoyed your stay with us and hope that you will come again for some respite care.


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Review from Margaret P (Friend of Resident) published on 15 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A warm pleasant atmosphere. Any worries or problems promptly dealt with. Always a civil welcome. Refreshments readily available. Interesting parties and events quite often. Unfortunately, a high turn over of staff which I think is unavoidable in many ways. It would help the patients if they could see
the same person more often.

Reply from Jayne Duck, Customer services administrator at Clare House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home.


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Review from Alison N (Daughter of Resident) published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment mum arrived at Clare House Care Home she was treated with kindness, care and dignity. It took a weight off my mind that she was comfortable and well looked after. All the staff at Clare House are very considerate and showed great kindness to me too. I felt supported and informed. Mum
was happy there and felt expertly cared for, right up to her passing away.

Reply from Jayne Duck, Customer services administrator at Clare House Care Home

So sorry to hear of your loss, please accept our condolences. Thank you for your review and kind words. I'm so glad to hear that you were supported and informed of everything, it is lovely to know that your mum was happy and well cared for in our care.


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Review from Denise G (Daughter of Resident) published on 22 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Clare House is an amazing place. The staff are exceptional and always ready to help both residents and family members. My mother has had a new lease of life since moving to Clare House and she has settled in well and is very happy. She knows quickly and efficiently dealt with. We have no complaints
what so ever with our mother's care in Clare House.

Reply from Jayne Duck, Customer Services Administrator at Clare House Care Home

Thank you for your review and kind words. I'm so glad to hear that your mum is happy and settled in our care, this must give you such peace of mind.


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Review from Helen A (Daughter of Resident) published on 26 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Clare House is a very friendly, caring home. Nothing is too much should you need help. My mother is very well cared for and happy. It's the best home I have seen. Plenty of activities and the entertainment they have for residents is very very good. The staff are very friendly and helpful. We as a family
are extremely satisfied.

Reply from Jayne Duck, Customer Services Administrator at Clare House Care Home

Thank you for your review and kind words. I'm so pleased to hear that your mother is happy and well cared for. I hope that she finds the activities and entertainment to her liking.


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Review from John W (Nephew of Resident) published on 28 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whilst expensive, the care is given to my aunt during the 18 months she was there could not be faulted. This is how a care home should be but whilst this one had a head start being an ex-cottage hospital it is the staff and especially the management that really matters. Bupa should be proud of this
team.

Reply from Jayne Duck, Customer services administrator at Clare House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from Joanne W (Granddaughter of Resident) published on 5 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptionally caring, kind, loving staff who nursed my grandmother as if she were their own.
Creative and enthusiastic in their entertainment choices and craft ideas.
Well kept, clean, newly painted décor with a peaceful library and tranquil sensory garden.
Smart, inviting dining room area.
Visitors/family
always made to feel welcome and staff always remembered what the residents had been doing that day and how they were feeling to feed back.
Regularly took and displayed photos of residents and had 'Resident of the Day', which I thought was a lovely touch.

Reply from Emily Wilson, Customer Service Administrator at Clare House Care Home

Thank you for such a lovely review, we really appreciate your feedback. I am so pleased that you were impressed with Clare House (Uxbridge) and their staff. The Bupa Customer Care Team.


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Review from Barry C (Husband of Resident) published on 12 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Based on my wife's visit to date, service, friendliness, catering and all other aspects have been excellent.

Reply from Rose Pickering, Customer Service Administrator at Clare House Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Carol H (Daughter of Resident) published on 12 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We find all the staff at the home very friendly and caring. Facilities are excellent.

Reply from Rose Pickering, Customer Service Administrator at Clare House Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Gary A (Son of Resident) published on 29 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care. Good facilities and helpful and caring staff. Mum has had two or three minor falls in her room and help was available immediately. Very reassuring that staff were assisting her at 6 in the morning within 2 minutes of her paging for help.

Reply from Rose Pickering, Customer Service Administrator at Clare House Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Keith A (Son of Resident) published on 19 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was in Clare House Care Home from 2/11/15 until he passed away on 19/10/16. He received excellent care during his 11 months in Clare House Care Home. He enjoyed the company of the other residents and also enjoyed the fantastic entertainment. My father went in with ulcers, but for 9 months,
he was able to get about in a wheelchair and also got to out with dial a ride to the local church in Uxbridge. He enjoyed the food and until he ended up in a bed, for the last couple of months as the ulcers began to spread. He enjoyed Clare House Care Home and it was his last home. After the funeral, everyone was invited back for tea and a bite to eat. Great staff and excellent care.

Reply from Emily Wilson, Customer Service Administrator at Clare House Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Current Review Score: 9.7 (9.737)

Overview of Review Score

The Review Score of 9.7 (9.737) out of 10 for Clare House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.737 for Clare House Care Home is calculated as follows: ( (138 Excellents x 5) + (35 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 179 Ratings = 4.737

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Clare House Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 17 Feb 2025

Clare House brings what used to be a much-loved cottage hospital back to life, offering a warm welcome to those in need of nursing or residential care, including Parkinson’s care.


Awards / Recognitions (0)

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Meet the Team (6)

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Jeanette Gittens

Job Title: Home Manager

Joined: 2018

Jeanette is qualified as a nurse in 1986, initially working on a high dependency surgical ward, moving into elderly care in 1991.


Jeanette moved into care manager roles in 2004 and joined Bupa in 2018.


Jeanette’s main drive and interest is in promoting independence and autonomy for residents.


Catalin

Catalin Cotofrec

Job Title: Deputy Manager

Joined: 2015

Catalin qualified as a nurse at the end of 2014. Since then, he's worked as a Registered General Nurse before moving to Clare House in June 2015. He became the Deputy Manager at Clare House earlier this year.


As a passionate individual, Catalin always inspires his team to provide the highest level of person-centred care.


Marzena

Marzena Szymczak

Job Title: Chef

Joined: 2020

Marzena is one of our chefs, she has worked at Clare House for 4 years. She has a bright and sunny personality. With a warm and caring nature.


Marzena said she enjoys working at Clare House as “Its fun and lots of laugh with Residents and staff alike. I like the residents. Its hard work but very rewarding”


Karen

Karen Humphries

Job Title: Senior Carer

Joined: 2015

Our Senior Carer Karen has worked at Clare House for almost 10 years. She previously worked in the community as a carer. Karen started out as a Carer and after 2 years she was able to progress in her career and trained to be a senior carer.


Amy

Amy Aubrey

Job Title: Activity Co-ordinator

Joined: 2010

Amy is one of Our Activities Co-ordinators, she has worked at Clare House for almost 15 years.


Amy said “I enjoy working at Clare House, as you get to be part of the resident’s family. I enjoy getting to know them and helping them find new ways to continue their interests”.


Amy is a very thoughtful and empathetic person. Always helps the residents with their needs and requests. Amy is a jack of all trades; you name it she does it. Hence a good all-rounder.


Jackie

Jackie Harrison

Job Title: Activity Co-ordinator

Joined: 2021

Jackie is one of our activities co-ordinators, and she has worked here for almost 3 years.


Jackie has worked in reception in the corporate industry for over 30 years, and volunteers for Lynda Jackson Macmillan centre.


Jackie cares for her mother who is living with dementia, which is what brought her into working in care. As through volunteering and attending dementia groups she had seen the benefits of activities and interactions for elderly people.