Clarendon Nursing Home

7a Zion Place, Thornton Heath CR7 8RR
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9.6 35 Reviews
  • Clarendon Nursing Home, Thornton Heath

Care Provided by Clarendon Nursing Home

  • Type of Service
  • Nursing Home
  • Privately Owned
  • For a maximum of 54 Service Users
  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Geraldine Reyes (Manager)
  • Admission Criteria
    • Over 65
    • Ages 65+
  • Room Information
    • Single Rooms (54)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Visiting
  • No restrictions.


  • Parking
  • Small car park at the front of the building and space for two cars at the back.


Total of 35, showing 1-20
9.6

Clarendon Nursing Home has a Review Score of 9.6 (9.633) out of 10, based on 30 reviews in the last 2 years. Over all time Clarendon Nursing Home has 35 reviews.

Overall Experience

  • 24
  • 9
  • 2
  • 0
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Date Published

35
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2
30
5
Overall Experience  Overall Experience 4.0 out of 5

My dad has been a resident for a couple of weeks short of 2 years! The care is good, dad seems well cared for and looked after. Staff are polite and friendly, always really busy! We are kept well informed of appointments and consultations etc. A good place. We would recommend.

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Overall Experience  Overall Experience 4.0 out of 5

We have always found the staff very helpful. They are very good in the way they manage my brother. When there are any problems we have always been able to speak to the manager.

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Overall Experience  Overall Experience 5.0 out of 5

Staff are polite, caring and attentive to my friend's needs.

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Overall Experience  Overall Experience 5.0 out of 5

Nothing but impressed with Clarendon Nursing Home and the way they have looked after my partner. When he first arrived he was scared, angry and confused, with patience, kindness and compassion he has settled in very well. I have always found the staff and the manager welcoming and always have time to
listen if there are any concerns. I feel blessed that my partner is a resident here as I can visit easily and always made to feel welcome.

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Overall Experience  Overall Experience 5.0 out of 5

My wife is a resident of Clarendon. The care my wife receives is very good. The staff are professional, friendly and understanding. Management is very good.

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Overall Experience  Overall Experience 5.0 out of 5

My father receives excellent care from the very caring staff at this home. The staff make this place a lovely environment for the residents. I feel very confident about the way my father is being taken care of.

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Overall Experience  Overall Experience 5.0 out of 5

The staff have been very merciful. The food is valuable and I can talk to them.

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Overall Experience  Overall Experience 5.0 out of 5

My review of Clarendon Nursing Home is fairly simple. The home in general treats us as humans which is more than other places have. A safe space is created where we are encouraged to be ourselves. Residents and staff become a family. The care provided comes from the team who cares. A building is empty
without the character of people within. Clarendon is a place I'm proud to call home.

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Overall Experience  Overall Experience 5.0 out of 5

I had my best friend here for 2 years.
Care was excellent, staff were nice and friendly and work well with the management team. Even though my friend passed away, I am still visiting and invited for meals at Clarendon.

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Overall Experience  Overall Experience 5.0 out of 5

Wonderful staff and now part of our extended family due to the professional and friendly care they provide. Great facility and every carer is so polite and courteous. Our family seems well-fed for sure.

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Overall Experience  Overall Experience 5.0 out of 5

Nurses are very friendly and caring towards my dad who arrived at the home with many challenges. Staff have helped him to have a better life.

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Overall Experience  Overall Experience 5.0 out of 5

Clarendon Nursing Home looked after my mother with compassion and dignity throughout her four-year stay as a resident. Nothing was ever too difficult, from manager to carer staff were ever so attentive and caring. They kept me informed of everything to do with my mum. When my mother reached her end
of life they kept me informed and ensured I got to her in time to say my goodbyes. They didn’t just support her but they supported me too during this difficult time and communicated with me with thoughtfulness and compassion even after her death. My family and I are grateful.

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Overall Experience  Overall Experience 5.0 out of 5

Mum has been here for two years this Christmas.
She still smiles at the staff. This is a good indicator of the way they look after her. The care here is great and I'm very thankful for the time they take to keep my mum happy.

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Overall Experience  Overall Experience 4.0 out of 5

I am happy with the care home and the services the staff's providing to my sister. The staff are friendly and very helpful.
My sister is being looked after very well.
Satisfied with the services.

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Overall Experience  Overall Experience 5.0 out of 5

Clarendon Nursing Home provides exceptional care in a warm and welcoming environment. The dedicated staff members go above and beyond to ensure the residents feel comfortable and supported. The facility is well maintained, creating a homely atmosphere that promotes a sense of security for residents.
The personalised attention and compassionate care offered at Clarendon Nursing Home truly stand out. The professional team, not only meets the resident's medical needs but also fosters a sense of community and companionship. Clarendon Nursing Home is an excellent choice for those seeking high-standard care

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Overall Experience  Overall Experience 4.0 out of 5

All staff are very helpful and caring. Answer any questions I have asked. My cousin is always clean and tidy.

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Overall Experience  Overall Experience 5.0 out of 5

I have had negative experiences at other nursing homes. So came here expecting the worst - but can honestly say this is by far one of the nicest, kindest and friendliest places my mum has been a resident at. The place does not smell and the staff are absolutely amazing, my mum has her favourites. I
spend 4 to 5 days a week here so I see and hear a lot, I am feeling very settled here and my mum's care is on point. My mum is very happy and content. My concerns and worries are addressed as they arise.

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Overall Experience  Overall Experience 5.0 out of 5

Staff team in Clarendon Nursing Home play a team spirit/work which makes the team to deliver quality services of care to their residents and good customer relationship to their resident's families and friends in a professional manner.

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Overall Experience  Overall Experience 5.0 out of 5

The staff are kind, friendly, caring, helpful and always available when needed. I'm often after arriving updated on Mum's condition within minutes without even having to ask.
The management and staff all know my mum by name and I'm comfortable leaving Mum in their care. Clarendon Nursing Home is a
big upgrade from her previous care home, one hundred per cent.

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Overall Experience  Overall Experience 4.0 out of 5

Mum has always been treated with due care and respect and her dignity has always been considered. Staff are always polite and accommodating to our requests and feedback. During lockdown when Mum first became a resident, management and staff took the time to create opportunities for the family to make
contact via telephone/video calls and this was truly helpful when alleviating many concerns as Mum has dementia. Thank you Clarendon for all you have done!

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Current Review Score: 9.6 (9.633)

Overview of Review Score

The Review Score of 9.6 (9.633) out of 10 for Clarendon Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.633 for Clarendon Nursing Home is calculated as follows: ( (253 Excellents x 5) + (78 Goods x 4) + (25 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 357 Ratings = 4.633

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Clarendon Nursing Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 May 2023

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Clarendon Nursing Home

What types of Care is Clarendon Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Clarendon Nursing Home provide?

Palliative Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Clarendon Nursing Home have?

There are 54 Single Rooms.

What are the Facilities & Services at Clarendon Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Clarendon Nursing Home to the centre of Thornton Heath?

1.0 mile(s) as the crow flies, distance by road may be significantly further.