Clarendon Nursing Home

7a Zion Place, Thornton Heath CR7 8RR
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9.6 35 Reviews
  • Clarendon Nursing Home, Thornton Heath
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Care Provided by Clarendon Nursing Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 54 Service Users
  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Geraldine Reyes (Manager)
  • Admission Criteria
    • Over 65
    • Ages 65+
  • Room Information
    • Single Rooms (54)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Visiting

  • No restrictions.


  • Parking

  • Small car park at the front of the building and space for two cars at the back.


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Clarendon Nursing Home Reviews (35)

Total of 35, showing 21-35
9.6

Clarendon Nursing Home has a Review Score of 9.6 (9.633) out of 10, based on 30 reviews in the last 2 years. Over all time Clarendon Nursing Home has 35 reviews.

Overall Experience

  • 24
  • 9
  • 2
  • 0
  • 0

Date Published

35
1
2
30
5

Review from H O (Daughter of Resident) published on 25 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Satisfied with the care provided to my mum, she is well looked after and cared for.

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Review from Melvyn C (Husband of Resident) published on 25 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff.
Very good.
Cheers.

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Review from Sue J (Daughter of Resident) published on 25 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care home is very friendly and caring.
Resolve problems quickly.
Resident is number 1 priority.
When I do mention anything it is resolved quickly.
Only suggestion more one to one time and checking in on resident frequently.

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Review from I H (Son of Resident) published on 25 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the complete care of my father.

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Review from Vera A (Resident) published on 25 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy to live here.
I am happy to continue to live here.
I love the staff.
I eat and enjoy my favourite food.
I can go outside for the occasional cigarette.

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Review from R R (Daughter of Resident) published on 25 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I find the care home clean and tidy. The staff are helpful. They try their best with my mother. She has her on and off days.

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Review from Naomi S (Daughter of Resident) published on 24 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum's carer has a very good calming effect on her and other residents.
Overall, the staff are friendly and attentive. I would say that care home is in much need of maintenance and repair. They do great parties for families and residents.

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Review from Simon W (Son of Resident) published on 17 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad started living at Clarendon in February 2022. We had looked at two care homes. The other home wanted to quarantine him in his room for two weeks due to COVID. He would not be able to cope with that. I asked Clarendon what their approach would be and they said they would not lock him in his room
because he wouldn't understand what was happening. It was this caring approach that made us choose Clarendon. Two years on, we are very happy with our choice. All the staff are so caring and are very approachable, treating all the residents with respect and love. I can't praise them enough.

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Review from B G (Son of Resident) published on 17 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is fantastic. My mum caused a lot of problems but they were very understanding. They never judge her and are very patient. They always have time for her.
Thank you Clarendon, you people are the best - 5 star!

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Review from Shirley R (Sister of Resident) published on 27 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as I entered the home I felt a lovely atmosphere in there. All the staff look happy and dedicated in their jobs. I am so pleased my sister was accepted into the home. It is a pleasure to visit her in there.

Reply from Harry I, RM at Clarendon Nursing Home

Thank you Karen for your positive feedback - it means alot to the team. Best wishes.


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Review from P M (Son of Resident) published on 30 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the staff friendly and helpful. Treated with respect and dignity. In general, the home could do with up to date maintenance carried out, as in some areas need re-painting, the front could do with some plants, maybe a small community garden. Also good for the residents.

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Review from Loraine M (Niece of Resident) published on 30 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Almost without exception, I have found the staff to be very caring and professional, although my uncle has delirium and is very anxious and thinks staff are trying to hurt him. I know he is difficult to manage at the moment as he doesn't trust anyone in the home but today (03/05/2022) I was very disappointed
to see his cups very dirty and smelly. I had to ask for clean cups (which were brought) and also to say he needed water nearby as he was very thirsty. Management later called to apologise. One member of staff today was not nice - I didn't get a name.

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Review from Rose B (Daughter of Resident) published on 14 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very surprised and extremely impressed with the effort the staff team made for my mum’s birthday two days ago. You guys treated my mum as if she was your mum too and that meant a lot to us. We were so anxious about our precious mother being placed in a nursing home. However, we have been very
impressed with the service from the start. The first impression remains with me which was excellent. You guys deserve a medal. Thank you so much.

Reply from Harry Inglis, R M at Clarendon Nursing Home

Dear Rose,
Thank you for taking the time to review the home and singling out the 'special moments. It means a lot to us all.
Best wishes


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Review from A M (Wife of Resident) published on 8 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was a resident until his death. Have been very impressed with the whole set up of this home, like a mini hospital as I kept telling friends. Staff very kind and caring, even with very difficult residents. This was the 4th care home my husband had been in and definitely the best.

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Review from Janet S (Daughter of Resident) published on 9 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In general, the care home is very good but two issues.
Laundry - Clothes are going missing too and from the laundry room. Mums clothes are clearly marked with a permanent marker with the room number and her initials. Sometimes she has someone else's clothes which to are marked this is carelessness.
Medication; Are we entitled to know when tablets are changed or discontinued a tablet has been changed recently and one stopped.

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Current Review Score: 9.6 (9.633)

Overview of Review Score

The Review Score of 9.6 (9.633) out of 10 for Clarendon Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.633 for Clarendon Nursing Home is calculated as follows: ( (253 Excellents x 5) + (78 Goods x 4) + (25 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 357 Ratings = 4.633

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Clarendon Nursing Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 May 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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