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Family is at the heart of the home and therefore visitors welcome throughout the day.
Parking available
Upminster Nursing Home has a Review Score of 8.9 (8.947) out of 10, based on 6 reviews in the last 2 years. Over all time Upminster Nursing Home has 10 reviews.
Review from P A (Resident) published on 13 March 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Pauline B (Wife of Resident) published on 2 May 2024
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Overall Experience
5.0 out of 5
Reply from Michael Armstrong, Operations Director at Upminster Nursing Home
Thank you for the feedback, we will share with the team. We love having you both in the home.
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Review from Richard W (Husband of Resident) published on 26 April 2024
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Overall Experience
5.0 out of 5
Reply from Michael Armstrong, Operations Director at Upminster Nursing Home
Thank you, we appreciate the feedback. It's great to have you both as part of the Upminster Nursing Home family.
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Review from D E (Husband of Resident) published on 20 March 2024
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Overall Experience
4.0 out of 5
Reply from Michael Armstrong, Operations Director at Upminster Nursing Home
Thank you for taking the time to feedback on your experience, we will share your comments with the team at our lessons learnt sessions, so we consider how we keep improving.
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Review from B B (Respite Resident) assisted by family/friend published on 21 August 2023
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Overall Experience
5.0 out of 5
Reply from Michael Armstrong, Managing Director at Upminster Nursing Home
Thank you for your kind review, we will share your feedback with both teams.
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Review from Michael C (Son of Resident) published on 7 August 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Michael Armstrong, Managing Director at Upminster Nursing Home
Thank you for your lovely review; it’s great to have mum with us. We really appreciate your generosity.
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Review from Graeme M (Nephew of Resident) published on 6 January 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
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Review from Peter B (Son of Resident) published on 12 December 2022
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Overall Experience
5.0 out of 5
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Review from C S (Daughter of Resident) published on 7 December 2022
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Overall Experience
4.0 out of 5
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Review from Graham M (Son of Resident) published on 26 June 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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The Review Score of 8.9 (8.947) out of 10 for Upminster Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 6 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.4 out of 5 from 6 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.536 for Upminster Nursing Home is calculated as follows: ( (46 Excellents x 5) + (15 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 69 Ratings = 4.536
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.411 Points relating to the number of positive Reviews for Upminster Nursing Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4. 6 Positive Reviews ÷ 7.4 = 0.811
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 14 Dec 2019
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