Fern Gardens Care Home

Fern Grove, Off Hounslow Road, Feltham TW14 9AY
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9.6 64 Reviews
  • Fern Gardens Care Home, Feltham
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Show Fern Gardens Care Home on the Map

Care Provided by Fern Gardens Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 92 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Vincent Munizea (Care Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (92)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2013

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting times are open but please respect protected meal times (8-9.30am, 12pm to 1pm and 5.30pm to 6.30pm). Please do not visit during these times as nutrition of the residents is a focus.


  • Parking

  • Free on-site parking.


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Fern Gardens Care Home Reviews (64)

Total of 64, showing 1-20
9.6

Fern Gardens Care Home has a Review Score of 9.6 (9.576) out of 10, based on 26 reviews in the last 2 years. Over all time Fern Gardens Care Home has 64 reviews.

Overall Experience

  • 44
  • 14
  • 3
  • 1
  • 2

Date Published

64
0
5
26
38

Review from Charlotte S (Daughter of Resident) published on 13 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Fern Gardens are some of the kindest people I've ever met. I have seen my mum's time here improve her mental and physical health significantly. I am always informed by telephone how my mum is getting on, and when I visit, my mum is clean, happy and in a great mood. I am eternally grateful
to you all for everything you do. You are all angels!

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Review from J F (Daughter of Resident) published on 29 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was a resident for 10 months. The staff are lovely and welcoming. Mum was also happy to see them. Good communication with the family. Nothing too much trouble. The food was very nice. Mum was very happy while she was there.

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Review from M L (Daughter of Resident) published on 19 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family cannot express how much we appreciate Fern Garden Care Home for the excellent level of care and kindness to my father. The sincere care that all members of Fern Garden Care Home have given to my dad is a gift to our family.

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Review from C B (Next of Kin) published on 18 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The wing is run with the utmost care and sees over the staff who perform well.

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Review from D J (Daughter of Resident) published on 16 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father is very settled at Fern Gardens. The staff are friendly and the other residents are well looked after. The residents are given refreshments at regular intervals whenever I come to visit and the staff seem to recognise what their individual needs are.

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Review from Jodie F (Daughter of Resident) published on 5 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you all so much for looking after my dad. Even when he could be a challenge you took time to treat him with respect. From the bottom of my heart, thank you all so much.

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Review from Nigel D (Son of Resident) published on 29 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My stepfather was there for 3 months. We found the whole experience appalling. Very low quality of care, in my opinion, we felt the place was not maintained properly or the staff trained enough for good quality of care.
We found it very difficult to communicate with the home. My opinion is 1/10

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Review from A P (Friend of Resident) published on 7 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my friend in Fern Gardens Care Home several times during her stay. I was always bowled over by the caring nature of the staff. All of them were very good to her and with her. They were also very helpful and friendly to the visitors. You are all doing an amazing job and thank you, keep it up.

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Review from T M (Daughter of Resident) published on 6 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in this care home for nearly a year now. It did take a while for her to settle in but she is doing ok now. I did request a move as mum's first room was very dark, she has got a new room now which is much brighter. The home is very accommodating, letting you make the room your own
with pictures etc. so I would like to say thank you for this. Any problems with the room the maintenance man is brilliant and will always come and help you. The majority of staff are fantastic, they seem to know all their patients individually and their needs. You will always get a very small minority of staff who are not as good, but this would be the case in all similar establishments due to staff cover and agency staff. The management and admin staff are very approachable and you can ask questions at any time. They also have regular meetings where you can bring up any concerns. When the home has events i.e. Christmas parties, summer barbeques etc., they really do excel, the entertainment and buffets supplied are brilliant, a good day is had by all. I think the amenities can still improve a bit, but I think this is an ongoing programme with decoration and new dining room etc. The daily activities programme is full but I am never there in the day to actually comment on this. My mum will always tell me she has done nothing! I know this is not the case. For patients who like to stay up later in the evening, I find they are just sitting in the lounge, maybe they could have someone still doing some sort of activity but I do understand it all depends on staffing. A receptionist in the evening would also be good but I do understand budget constraints etc. When I visit I always find mum is clean and comfortable and I am generally happy that she is being looked after properly. I would recommend this care home.

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Review from Louisa M (Guardian of Resident) published on 29 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazingly helpful and totally brilliant staff.
We were informed when health deteriorated.
The staff were great.
The experience was as good as it could have been.
I am very grateful for all the help that the staff delivered.

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Review from I V (Daughter of Resident) published on 29 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Fern Gardens since November 2023. She has sight problems and a language barrier and overall she is not easy to deal with.
I am very impressed with the services that the members of staff of Fern Gardens provide my mother with. They are very professional, friendly and
able to adapt to the required needs.
The atmosphere itself in the care home is very nice. My mother regularly goes for walks with a staff member and is involved in some activities despite the fact that she is not able to see anything.

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Review from L W (Daughter of Resident) published on 17 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the few months that my father has been in Fern Gardens, he has settled in well. The staff have been great in making this so. The staff have been very informative when my father has been unwell, keeping me updated at all times. The staff are very friendly and approachable. I have no concerns with
anything as my father also seems very content.

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Review from Khanh L (Husband of Resident) published on 17 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with the treatment for my wife. The staff are good and did a great job for her. They are very supportive and protective. I feel safe because she is staying here. Thank you very much.

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Review from Marlene L (Niece of Resident) published on 18 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home facility and the rooms are well-maintained and decently clean. The staff and management are respectful and very kind. I am receiving regular updates, on health and status from the staff/management. The resident's choice of food and drinks is excellent.

Reply from Harry Inglis, RM at Fern Gardens Care Home

Thank you for your kind words, it is much appreciated.


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Review from Dena T (Niece of Resident) published on 1 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Short visit but very friendly caring staff.

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Review from E J (Daughter of Resident) published on 31 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Carers at home are caring. They seem to interact with the elderly. Seems to be well planned weekly activities. My only complaint is that anything bought for residents such as clothes, shoes, slippers etc gets distributed among the incorrect residents after laundry day. All items are marked but it doesn't
seem to matter. Slippers with fur inside bought for comfort for dad have gone missing multiple times. On visiting he's always wearing other people's clothes and slippers. This is extremely frustrating.

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Review from Tim W (Friend of Resident) published on 17 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend had the pleasure of staying at Fern Gardens Care Home for a few months and thoroughly enjoyed her rehabilitation stay after being in Hospital. She always commented on the food and how good it was, especially the breakfast! The staff were always friendly and approachable every time I visited
and my friend informed me that she was well looked after and was getting to know the staff and felt comfortable with them. She met a friend in the care home and they shared time talking and watching TV together, along with other planned activities and an informative in-house newsletter.
I went to one of the friends and family events organised by the management at Fern Gardens Care Home and it was an informative and welcoming event. I felt that I could raise any concerns if required to improve the experience for residents.
My friend expressed that she felt comfortable and at home and that she would like to return for respite care in the future which is a good recommendation. Thanks!

Reply from Harry Inglis, RM at Fern Gardens Care Home

Tim, we greatly appreciate the time you have taken to review our care home. You have made an additional effort to detail the small but important steps and efforts the team have undertaken to enhance your friend's stay. Our very best wishes.


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Review from S G (Wife of Resident) published on 25 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff were extremely kind and helpful with my husband. The room was always clean and whenever we needed help one of the staff would always be there to help us.

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Review from C A (Daughter of Resident) published on 16 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited on five consecutive days, and my experience was always positive. Staff are friendly and helpful, both to me and when taking care of my father.
The rooms and communal areas are clean. The food seems nutritional and varied. The security of the residents is taken seriously, and staff are aware
of their individual needs.
Most of all, my father seems happy here.

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Review from Annette R (Friend of Resident) published on 16 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel the staff genuinely care about each resident. They made her birthday special by organising cake and nibbles. Although I live quite a distance away I am kept up to date with her welfare by regular phone calls.

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Current Review Score: 9.6 (9.576)

Overview of Review Score

The Review Score of 9.6 (9.576) out of 10 for Fern Gardens Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.576 for Fern Gardens Care Home is calculated as follows: ( (215 Excellents x 5) + (63 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) + (12 Very Poors x 1) ) ÷ 297 Ratings = 4.576

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Fern Gardens Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 92 registered maximum number of service users is 18.4, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 May 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Fern Gardens Care Home

What types of Care is Fern Gardens Care Home registered for?

Older Person Care, Dementia, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Fern Gardens Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Fern Gardens Care Home have?

There are 92 Single Rooms.

What are the Facilities & Services at Fern Gardens Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Fern Gardens Care Home to the centre of Feltham?

0.3 mile(s) as the crow flies, distance by road may be significantly further.