Review from C E (Granddaughter of Resident) published on 28 July 2023
Submitted via Postal Card • Report

Overall Experience

I'm happy with the care.

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Review from Timothy L (Power of Attorney of Resident) published on 28 June 2023
Submitted via Postal Card • Report

Overall Experience

Very happy with the resident's first weeks at Fern Court.

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Review from P H (Niece of Resident) published on 31 May 2023
Submitted via Postal Card • Report

Overall Experience

Always very helpful staff.
Clean room - no smells!
Small room - furniture and layout were not good.

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Review from Shairoz K (Daughter-in-law of Resident) published on 30 May 2023
Submitted via Postal Card • Report

Overall Experience

To all the staff at the Few Gardens Care Home, thank you to everyone for taking such good care of our mum. She was only with you for a very short time, but you made her feel safe and cared for. We feel you are all amazing, very helpful, warm, kind and very dedicated. Thank you.

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Review from A P (Daughter of Resident) published on 27 April 2023
Submitted via Postal Card • Report

Overall Experience

Recently Fern Gardens Care Home have improved its facilities, a new lounge and new dining room. My dad really enjoys sitting in the new lounge. I have also noticed there are more staff and this has improved the one-to-one care with residents but I feel sometimes there can be a language barrier, as for

some staff English is a second language. But on the whole, care is very good.

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Review from S K (Resident) assisted by family/friend published on 11 April 2023
Submitted via Postal Card • Report

Overall Experience

Everyone is very nice, the care given is done with dignity and grace. I am comfortable and happy.

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Review from Aaron G (Son of Resident) published on 13 February 2023
Submitted via Postal Card • Report

Overall Experience

Having had previous experience with care homes, my father and I were nervous and worried about her coming to Fern Gardens Care Home. How wrong we were. From the moment we made an unannounced visit prior to my mother's arrival and the subsequent care, nothing could better the service and care, both my

mother, my father and my friends received from all the staff. All the staff, from the cleaner, maintenance man, staff and management, were welcoming and treated my mother and family with dignity and respect. Fern Gardens itself was always clean and tidy and always smelt pleasant with no overpowering smells.

Reply from Harry Inglis, RM at Fern Gardens Care Home

Thank you for your kind review and comments and in particular for signalling out each department!

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Review from Andrew G (Son of Resident) published on 13 February 2023
Submitted via Postal Card • Report

Overall Experience

Moving our mother into a care home was a very difficult decision, however, the staff, facilities and care have been second to none. The whole time spent here has put a smile on our faces in the most difficult of times. We truly appreciate the work and care that my mother has received from such a caring

team.

Reply from Harry Inglis, RM at Fern Gardens Care Home

Much appreciated and in line with other reviews received of late. This means a lot to all the team who are so committed.

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Review from Frank M (Nephew of Resident) published on 13 February 2023
Submitted via Postal Card • Report

Overall Experience

I had heard a lot about nursing homes and how they could be good or bad. I was worried about Fern Gardens not being good enough. This might sound cliche but from the moment I walked in, the staff were warm and friendly - from the cleaners and helpers to the nurses and managers. My auntie was well cared

for and the staff explained all their actions and care given. Frequent checks were made on my auntie, she was kept clean, had regular mouth swabs and was given the appropriate pain relief. I can not thank the staff enough for their excellent duty of care. The care given to my auntie could not have been given at home, to the same high standard. Thank you so much to everyone.

Reply from Harry Inglis, RM at Fern Gardens Care Home

This a really kind review and reflective of the team's hard work to support and ensure the safety and well-being of all our residents.

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Review from Christine C (Wife of Resident) published on 13 February 2023
Submitted via Postal Card • Report

Overall Experience

Excellent care. Very friendly and helpful staff at all times. Relaxed and calm atmosphere.

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Review from Furzana G (Daughter of Resident) published on 9 February 2023
Submitted via Website • Report

Overall Experience

The Deputy Manager must be congratulated for running a phenomenal home. I was very impressed with the professionalism of the carers, the activities provided for the residents, religious needs catered for and the security was unbelievable. Something I have not experienced before.
I know this to be

a first class home because the last home my father was residing in, in Manchester was the complete opposite! Fern Gardens looks inviting and has an aesthetic appeal. The reception area has lots of information about the care home.
My father's carers who are also his companions are to be credited for their excellent work. They were all exceptional.
The Deputy Manager was very accommodating and facilitated our visit with care and consideration due to special circumstances. All the staff were genuinely happy to see us.
My father looked very healthy and happy. I was truly impressed with the dedication and hard work that has gone into running this successful and progressive home.
Thank you. God bless you.

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Review from Peter G (Wife of Resident) published on 9 February 2023
Submitted via Postal Card • Report

Overall Experience

My wife was admitted to Fern Gardens Care Home from the hospital suffering from MND. From the very first meeting with senior staff, I was very impressed with their patience and knowledge, and they were able to answer all my questions about the efficiency of staff, and I am not easily impressed. So far,

I am very happy with the care home experience.

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Review from W M (Son of Resident) published on 18 January 2023
Submitted via Postal Card • Report

Overall Experience

I have found my visit to be pleasant the staff are friendly and the living environment for mum appears to be good. Mum has only recently arrived so is a little disorientated. However, it seems like she will quickly settle with the recent help.

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Review from Florence S (Friend of Resident) published on 30 December 2022
Submitted via Postal Card • Report

Overall Experience

My friend is well looked after, the room is comfortable and warm. She is very happy here and the staff are very caring and polite.

Reply from Harry Inglis, RM at Fern Gardens Care Home

Many Thanks for your kind review and comments. Best wishes

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Review from Claudette M (Niece of Resident) published on 29 December 2022
Submitted via Postal Card • Report

Overall Experience

I found the staff to be extremely professional. Always willing to listen and to offer advice where appropriate. My aunt was very happy and comfortable whilst she was here. I would definitely recommend Fern Garden Care Home.

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Review from Nicole W (Granddaughter of Resident) published on 27 December 2022
Submitted via Postal Card • Report

Overall Experience

I cannot describe the most amazing care for my grandmother. They go above and beyond and are so friendly and welcoming. I always feel my grandmother is well looked after and cared for. Just a wonderful place.

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Review from Norman H (Brother-in-law of Resident) published on 23 December 2022
Submitted via Postal Card • Report

Overall Experience

Excellent, friendly staff and a very positive and happy atmosphere. Good food too.

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Review from Ian S (Friend of Resident) published on 23 December 2022
Submitted via Postal Card • Report

Overall Experience

My friend has only just arrived (November 2022). She seems comfortable and the staff are very good with her.
I don't not have the knowledge to tick all of the ratings.

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Review from John O (Brother of Resident) published on 1 December 2022
Submitted via Postal Card • Report

Overall Experience

My brother seems very content - the staff are attentive, caring and good with my brother. Rooms are fine, the food is very good, and my brother has gained 8lbs in a month of being here. Need to improve answering phones and front door - or give families passcodes.

Reply from Harry Inglis, RM at Fern Gardens Care Home

Hi John, Appreciate all the feedback. We are working to employ a receptionist to facilitate with the concerns you've raised.
Thanks again

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Review from M H (Son of Resident) published on 1 December 2022
Submitted via Postal Card • Report

Overall Experience

My father was very reluctant to come initially but since coming has been quite quickly settled. Good staff, hard working and helpful.

Reply from Harry Inglis, RM at Fern Gardens Care Home

The team do their best and we're glad to hear Dad is settling and adapting!
Best wishes
Harry

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Fern Gardens Care Home

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