Review from C Q (Nephew of Resident) published on 1 December 2022
Submitted via Postal Card • Report

Overall Experience

It's all fine and great - wonderful.

Reply from Harry Inglis, RM at Fern Gardens Care Home

Thank you! Appreciate the time taken to do the feedback.

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Review from M L (Daughter of Resident) published on 24 November 2022
Submitted via Postal Card • Report

Overall Experience

My dad has been at Fern Gardens for over two months now and I cannot fault his care. The staff all go above and beyond to make sure dad's health and welfare is looked after and also support us as a family. Thank you Fern Gardens team.

Reply from Harry Inglis, RM at Fern Gardens Care Home

Thank you for your kind words and review. Staff do go the extra mile and its nice to hear this is felt across the board.

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Review from Darren C (Son of Resident) published on 14 November 2022
Submitted via Website • Report

Overall Experience

When our sweet mum came to you the dedication from all staff was so lovely. It gave us peace of mind that mum was safe and being looked after. Such friendly staff all the time and mum did hook on to a couple in particular. Bless her. Mum was always so looked after from the freshly cleaned clothes we

brought in and cleaned by their laundry. Fresh food prepared on-site and great variation of food. Mum loved her tea and never went wanting for a cup. Even we were treated so nicely while in with mum many times a week. The facilities there are excellent from the therapy dog and their own hairdresser's room with the mirrors and chairs nice touch. The garden is beautiful safe and quiet. Mum loved the garden We spent so much time walking around there. The resident's rooms are cosy, bright, safe and have modern ensuites also. The dedication from all staff was second to none. We were happy that Mum had her dignity every day. Thank You from her Family.

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Review from Teresa C (Niece of Resident) published on 31 October 2022
Submitted via Postal Card • Report

Overall Experience

My aunt was transferred to Fern Gardens from hospital. She has been treated with care and dignity and has flourished. I have been impressed by the friendly, professional staff. The home is kept very clean and warm, and the atmosphere is inviting and caring.

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Review from C H (Son of Resident) published on 10 October 2022
Submitted via Postal Card • Report

Overall Experience

Happy. The staff are friendly and do all they can for my father. Good respect.

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Review from Ceara K (Daughter-in-law of Resident) published on 6 October 2022
Submitted via Postal Card • Report

Overall Experience

My father-in-law has been at Fern Gardens for around two months. The nurses and care staff are amazing, they cannot do enough for him and for the family when we visit. They are like angels. He has settled very well and is very happy here. The manager has been very supportive.

Reply from Harry Inglis, RM at Fern Gardens Care Home

"They are like angels" - this has really touched the hearts of the staff. We greatly appreciate your time taken reviewing us.

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Review from Isabel C (Friend of Resident) published on 6 October 2022
Submitted via Postal Card • Report

Overall Experience

I came to visit today and found that my friend was in good shape. Looking well and as contented as she can be. The staff were very kind and friendly, I feel happy that she is in good hands.

Reply from Harry Inglis, RM at Fern Gardens Care Home

Thank you Isabel for your review. As the home has only recently re-opened for admissions it is gratifying to receive this feedback.

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Review from C N (Niece of Resident) published on 6 October 2022
Submitted via Postal Card • Report

Overall Experience

In the short time I have experienced the everyday workings of this care home, I am very impressed. The staff are very attentive and caring. My aunt has settled very well and is very happy with the meals. From the many activities she takes part in I know her mental care is stimulated. Everywhere looks

very clean and security seems good.

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Review from P C (Daughter of Resident) published on 8 September 2022
Submitted via Website • Report

Overall Experience

I have visited the home several times and each and every one of the staff are so kind and do their job very well. The maintenance man is always there to lend a hand. The home is modern and well maintained just cannot fault it thanks to all for looking after my mum and all the other residents from her

daughter and son-in-law. Thanks again so happy.

Reply from Harry Inglis, R M at Fern Gardens Care Home

Thank you for your kind review. It's always unique and appreciated when significant points are singled out.

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Review from Joseph L (Respite Resident) published on 19 July 2022
Submitted via Postal Card • Report

Overall Experience

For me, this place is basically, here's what I'd say. if I could champion this place for families to send their loved ones this place would be it. Places like this would never need a "secret shopper" because this is excellent. I would definitely not fear from recommending this home.
When I first came

here I was utterly completely terrified of a 'care home' idea but after over a month the phase left. If now at all I was ever to stay permanently I would return to, thank you for the stay.

Reply from Harry Inglis, RM at Fern Gardens Care Home

Thank you for your thoughtful review.
You were an absolute pleasure to have.

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Review from S A (Wife of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience

At first, I was upset that he was sent to a care home. It was difficult for me and the place is far. It is the first time he was away in 20 years, but now I see he is satisfied with you here. I can now easily return home from my visits here as there are no complaints from him. He is comfortable with

this place and all the staff here. The only difficulty is taking a taxi to come here. Thank you, my husband here is all satisfied. Thank you all for keeping him happy and peaceful. Thank you very much for helping me at all times as well.

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Review from Kate S (Daughter of Resident) published on 24 June 2022
Submitted via Postal Card • Report

Overall Experience

All staff here have been fabulous with Dad joining at easter. From the meeting before he arrived to all the regular telephone updates since. They have all listed to our knowledge of Dad as a family and adapted to get the best out of our dad.
Lovely staff, nothing is too much for Dad and our whole

family. Thank you Fern Gardens Care Home.

Reply from Harry Inglis, RM at Fern Gardens Care Home

Thank you, whilst we have not met, the feeling is mutual. Thank you for your feedback and kind words.

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Review from J C (Daughter of Resident) published on 8 June 2022
Submitted via Postal Card • Report

Overall Experience

Very helpful and caring staff.

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Review from Chris H (Son-in-law of Resident) published on 20 April 2022
Submitted via Postal Card • Report

Overall Experience

Always treated courteously and looked after to the best of their detail.

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Review from S J (Sister of Resident) published on 14 March 2022
Submitted via Postal Card • Report

Overall Experience

The room is spacious and comfortable, having a toilet in the room is really perfect for a resident. The staff are really trying their best to look after residents considering lots of residents do have difficult needs from one and another. Overall for someone who has to live there for 365 days a year

they need a comfortable room with a private toilet and some help from staff who cares enough. In my point of view, Fern Gardens Care Home is a really good place for residents.

Reply from Harry Inglis, RM at Fern Gardens Care Home

Thank you for your review. The team have and continue to provide the best possible to all our residents!

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Review from B D (Son of Resident) published on 9 March 2022
Submitted via Postal Card • Report

Overall Experience

The carers were helpful, my mother thought they were very nice and caring. Her room was warm and always clean.

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Review from B F (Wife of Resident) published on 18 February 2022
Submitted via Postal Card • Report

Overall Experience

It is good, some things needed attention but it has been sorted. All staff are very excellent.

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Review from S T (Daughter of Resident) published on 18 February 2022
Submitted via Postal Card • Report

Overall Experience

Mum was transferred to Fern Gardens from the hospital in March 2021 and from the start, she was looked after with care and compassion by the staff, making every effort to ensure her family was kept informed during the pandemic restrictions. Over the last months, the manager has been very helpful towards

our family during the difficult time. Mum was always comfortable, relaxed and happy with the staff.

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Review from Samantha (Friend of Resident) published on 22 March 2021
Submitted via Website • Report

Overall Experience

The home is a lovely home with very carrying staff treating the residents with dignity and respect. The management team are open to discussion and willing to put effort to continually improve the resident's welfare.

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Review from Bev S (Daughter of Resident) published on 11 February 2020
Submitted via Website • Report

Overall Experience

Awful experience. The quality of this home is not good in my opinion. More staff are needed and training is required too.

Reply from Harry Inglis, R M at Fern Gardens Care Home

Dear Bev, the views of all service users and their families are important to us.
It is a shame that you feel this way, considering that some of our staff work long and hard hours and are trained to do the work they do - in what can sometimes be a challenging environment.
It would be beneficial if we can meet to discuss your concerns and I would be obliged if you could make contact with the administrator to arrange for a convenient time to do so. Kind regards.

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