Fern Gardens Care Home

Fern Grove, Off Hounslow Road, Feltham TW14 9AY
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9.6 64 Reviews
  • Fern Gardens Care Home, Feltham
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Care Provided by Fern Gardens Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 92 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Vincent Munizea (Care Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (92)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2013

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting times are open but please respect protected meal times (8-9.30am, 12pm to 1pm and 5.30pm to 6.30pm). Please do not visit during these times as nutrition of the residents is a focus.


  • Parking

  • Free on-site parking.


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Fern Gardens Care Home Reviews (64)

Total of 64, showing 61-64
9.6

Fern Gardens Care Home has a Review Score of 9.6 (9.576) out of 10, based on 26 reviews in the last 2 years. Over all time Fern Gardens Care Home has 64 reviews.

Overall Experience

  • 44
  • 14
  • 3
  • 1
  • 2

Date Published

64
0
5
26
38

Review from Jaan S (Daughter of Resident) published on 13 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Poor care, medication not given at required times, no dignity given to the residents. Management are not aware of staff activities. Have nothing positive to say about this home.

Reply from Harry Inglis, R M at Fern Gardens Care Home

Dear Jaan,


I'm sorry you feel this way and have chosen to leave this rating and comment. I would welcome you to contact me via the home and I will personally address the issues.


Yours sincerely
Harry


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Treated with Dignity

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Review from John A (Son of Resident) published on 27 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My first visit to a care home and with my mother having many special needs, I have been impressed. All the staff, without exception. Night and day have been very helpful and friendly.
We have a very difficult, demanding neighbour and the staff's patience and tolerance is to be admired.

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Review from Lai H (Daughter of Resident) published on 26 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Thank you for looking after my dear father during the last 3 weeks of his life. He was always clean and well presented and whenever I visited, I was often offered a "Cup of tea?", even when the tea trolley wasn't making its rounds. Thank you for your care and vigilance, time in answering all my questions
and compassion during his final days, you cared for my father when I couldn't.

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Review from Donald B (Partner of Resident) published on 7 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Some days better than others. Some staff very good. Others need more training. Really need some good nurses try to keep calm when dealing with some carers, others very good.

Reply from Sean Haely, Home Manager at Fern Gardens Care Home

Thank you for taking the time to give us feedback of your experience with the home. We strive to offer the very best care possible, and are pleased that you have some positive comments about our staff. We take on board your additional comments and should you wish to discuss this further, then please do come and speak to me in the office.
Kind regards


Facilities

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Cleanliness

Treated with Dignity

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Staff

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Current Review Score: 9.6 (9.576)

Overview of Review Score

The Review Score of 9.6 (9.576) out of 10 for Fern Gardens Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.576 for Fern Gardens Care Home is calculated as follows: ( (215 Excellents x 5) + (63 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) + (12 Very Poors x 1) ) ÷ 297 Ratings = 4.576

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Fern Gardens Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 92 registered maximum number of service users is 18.4, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 May 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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