Coplands Nursing Home

1 Copland Avenue, Sudbury, Wembley HA0 2EN
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Top 20 carehome certificate
10 104 Reviews
  • Coplands Nursing Home, Wembley
Coplands Nursing Home is conveniently located in a quiet residential street in Wembley and within easy access of Wembley Central station and other local transport links.

The 79 en-suite rooms are decorated to high a standard, with modern furnishings and fittings throughout. An experienced multicultural care team at the home work hard to adapt to the varying needs of residents, with a focus on delivering high standards of personalised care.

The home has been recognised for its positive work with student nurses and student doctors and has an ongoing partnership with an international college to provide internships for international student medical professionals to the benefit of all who live and work in the home.

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Care Provided by Coplands Nursing Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 79 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Parkinson's Disease
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Babita Lama (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (79)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1998
    • Last Refurbishment: 2018
    • Number of floors: 3

Funding & Fees Guide for Coplands Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,559
    • Self-Funded Nursing Care from £1,822
    • Self-Funded Nursing Dementia Care from £1,841

  • Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
  • (these prices are only a guideline, please contact Coplands Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restrictions.


  • Parking

  • Limited parking available on-site.


Coplands Nursing Home Reviews (104)

Total of 104, showing 1-20
10

Coplands Nursing Home has a Review Score of 10 (9.961) out of 10, based on 43 reviews in the last 2 years. Over all time Coplands Nursing Home has 104 reviews.

Overall Experience

  • 94
  • 10
  • 0
  • 0
  • 0

Date Published

104
5
21
43
61

Review from K R (Nephew of Resident) published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home manager really does make every effort to promote quality of life and personal choice for the resident. All the staff are so welcoming and friendly to my auntie and all family. Home is so clean. Chef keeps coming and asking my auntie what she likes to eat. I am really impressed and recommend
this home to keep your loved one, no doubt this home is A star. In future, if I need a care home, I want to stay in this home.

Reply from Babita Lama, Home Manager at Coplands Nursing Home

Thank you for taking the time to complete this review. The team is happy to hear that you are pleased with the care and environment. At Coplands, we always strive to provide the best quality care possible and will continue to do so.


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Review from J L (Stepdaughter of Resident) published on 15 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are fabulous - they are so kind and helpful. The place is so clean. Would recommend it.

Reply from Babita Lama, Home Manager at Coplands Nursing Home

Thank you for your wonderful review, which I will share with the team. Once again, thank you for taking the time to complete this lovely review.


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Review from P P (Niece of Resident) published on 1 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been at Coplands for almost two years and we are very happy with the care, service and support that we all receive. My aunt is very happy at Coplands and has made lots of friends. All the staff take great care of her. Thank you all for your kindness, support and great care.

Reply from Babita Lama, Home Manager at Coplands Nursing Home

Thank you for your feedback. It is always nice to hear from family members feeling like their loved one is cared for and looked after.


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Review from M B (Daughter of Resident) published on 2 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I have been so happy with all staff for the care and support they have given my mum. She has always been looking great, her hair done and just always over all beautiful. Thanks so much.

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Review from S J (Resident) published on 23 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care service. The food and drinks are good. The laundry is excellent. Management is very approachable and helpful.

Reply from Babita, Home Manager at Coplands Nursing Home

Thank you for this lovely review. I will share this with my staff team, as it is much appreciated.


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Review from Maggie J (Sister of Resident) published on 12 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been living in this care home for many years and is very happy there. All the staff are very helpful.

Reply from Babita, Home Manager at Coplands Nursing Home

Thank you so much for the lovely review of Coplands. It will be great to be able to share these reviews with the colleagues who work there, and who take the utmost pride in offering the best care possible.


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Review from N B (Resident) published on 5 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care given.

Reply from Carys Miller, Digital Marketing Executive at Coplands Nursing Home

Thank you so much for the lovely review. It will be great to be able to share these reviews with the colleagues who work there, and who take the utmost pride in offering the best care possible.


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Review from W W (Sister of Resident) published on 2 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been a resident for many years. I can not praise the standard of care enough, if you have a query it is always sorted out very promptly. The staff are all kind and caring the communication between staff and relatives is excellent.

Reply from Babita, Home Manager at Coplands Nursing Home

Thank you for taking the time to review. We are pleased to read your positive feedback regarding our service. Your comments are much appreciated and will be fed back to our team. It is our privilege to be able to support your family member; thank you once again for your review.


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Review from M H (Friend of Resident) published on 1 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An outstanding garden party with good food and entertainment with sunny weather! The staff helped the residents to enjoy the event and have a good time. A very friendly atmosphere.

Reply from Carys Miller, Digital Marketing Apprentice at Coplands Nursing Home

Thank you for your lovely review. We are very pleased to hear the staff at Coplands did everything they could to make the Garden party outstanding.


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Review from Hemashabeshan P (Son-in-law of Resident) published on 9 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my father-in-law was admitted to this lovely caring care home myself and my family are very happy with the genuine service. The main attraction is all the staff, managers, nurses, catering, activities staff, receptionists, and chefs are very kind, polite, and caring. This home is like environmental
home managers are Calvert approachable and helpful very warm welcome receptionist although my dad in law in is bed bound activities staff offered activities to my dad on his choices and preferences and the chef are following dietary.

Reply from Babita Lama, Home Manager at Coplands Nursing Home

Thank you so much for the lovely review of Copland's nursing home. It will be great to be able to share these reviews with the colleagues who work there, and who take the utmost pride in offering the best care possible.


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Review from A P (Wife of Resident) published on 3 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When arriving at Coplands you are greeted at reception by friendly and kind staff which helps you as a relative and makes you feel at ease as it is daunting that a loved one has to go into care. It is not easy to put into words how I feel suffice it to say that management, admin, and every single member
of staff who helps care for and look after my husband cannot be praised enough and you can see that he truly benefits from all the help he gets. All the staff are friendly and kind - always have time to talk to you even though they are very busy. We also enjoy a nice afternoon tea on our daily visits. I think it is lovely to be able to say that we feel they are all part of our family, thank you once again to everyone at Coplands for being there for my husband.

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Review from R E (Husband of Resident) published on 10 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing to complain about except some of wife's dresses is misplaced. I did explain they said they going to look at it. That’s all I want to know thank you. Well, I have nothing to say, just I’m just satisfied with the way it’s except one thing lack of exercise for a patient with an operation
in parts of the body because doing exercises in the room is not comfortable enough to recover from a muscle or injuries.

Reply from Babita Lama, Home Manager at Coplands Nursing Home

Thank you for your feedback, on the issues of missing clothes as we have already discussed with you, we will replace them. Regarding exercise, we will ask physio to do another review. Hope these two measures meet with your satisfaction.


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Review from M A (Son of Resident) published on 6 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was admitted to the care home in 2022. Throughout his time here he has been treated, with care, kindness, and dignity.
The staff goes out of their way to treat him as an individual.
I am constantly updated regarding any changes to his health.
It gave me great peace of mind to know he was
looked after so well.

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Review from M P (Grandson of Resident) published on 13 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and the managerial staff are excellent and carry the residence to an exemplary standard that allows for no incompetence from the staff. The staff all work very hard to provide for all the residents and I have seen this firsthand as they care for my grandfather. No matter how his condition
may be on the day the staff will ensure that he eats and that he is clean and fresh and in a better mood when possible. A great thank you to all the staff for caring for my grandfather in his weak moments.

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Review from C W (Sister of Resident) published on 8 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother enjoyed the very best of care during his stay at Coplands. Everyone was supportive of my brother, sister, and me, they went to great trouble to make sure that we felt he was safe. The whole staff the Managers, Carers, and the Chef all took the time to make him comfortable and could not do
enough for him.

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Review from J M (Brother of Resident) published on 22 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Just want to say a big thank you for everything the staff has done for my brother. I know that every day he's happy because everyone is helping. Thanks again from me and my family. Every time my brother was here he never complained. The reception was very helpful.

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Review from Darren H (Nephew of Resident) published on 22 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am always impressed with both the staff and the cleanliness of the home and my aunt's room. She is happily settled and comfortable. I am always greeted with a warm and friendly smile from your receptionist and the other carers.

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Review from J T (Sister of Resident) published on 12 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister had wonderful care for the many years she lived at Coplands. The staff did a fantastic job and showed endless compassion and love. It has brought great comfort to me to know how much she will be missed by everyone.

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Review from Kumud P (Daughter-in-law of Resident) published on 21 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was very happy. She was looked after very well. Always was kept clean.

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Review from L D (Next of Kin) published on 21 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie was here more than a year. She sadly passed away recently. My auntie was so happy and safe in this home. Whenever I visited her she was always presentable, smiling and happy. Her room looked always tidy. She loved activities and all staff always looked happy in this home. Reception is very
welcoming. Rooms and all environment is always very clean. Whenever I visit the home, I feel like it's my home. I will miss this home in my life.

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Current Review Score: 10.0 (9.961)

Overview of Review Score

The Review Score of 10 (9.961) out of 10 for Coplands Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 43 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 43 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.961 for Coplands Nursing Home is calculated as follows: ( (491 Excellents x 5) + (14 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 508 Ratings = 4.961

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Coplands Nursing Home is based on 43 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 79 registered maximum number of service users is 15.8, which has been reached with 43 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Feb 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

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Meet the Team (1)

Babita

Babita Lama

Job Title: Home Manager

Hi, my name is Babita and I am extremely proud to be part of the team at Coplands Nursing Home as their Home Manager.


After finishing University I have worked in various Care Homes and NHS Trust as a Registered Nurse. Time progressed and I became a Clinical Lead, then Deputy Manager and then was appointed Registered Manager in 2022.


We have built a strong team of dedicated and long serving professionals at Coplands Nursing Home and I still love it as much as the first day I walked in. Its an absolute rollercoaster some days, but I always strive for us to do things better. I have been awarded with Best Manager of The Year 2021 and Social Care Award 2022.


Frequently Asked Questions about Coplands Nursing Home

What types of Care is Coplands Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Physical Disability, Sensory Impairment, Substance Misuse & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Coplands Nursing Home provide?

Physiotherapy & Separate Specialist Dementia Care Unit are other types of care provided.

How many Rooms does Coplands Nursing Home have?

There are 79 Single Rooms.

What are the Facilities & Services at Coplands Nursing Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Coplands Nursing Home to the centre of Wembley?

0.5 mile(s) as the crow flies, distance by road may be significantly further.