Coplands Nursing Home

1 Copland Avenue, Sudbury, Wembley HA0 2EN
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Top 20 carehome certificate
10 106 Reviews
  • Coplands Nursing Home, Wembley
Coplands Nursing Home is conveniently located in a quiet residential street in Wembley and within easy access of Wembley Central station and other local transport links.

The 79 en-suite rooms are decorated to high a standard, with modern furnishings and fittings throughout. An experienced multicultural care team at the home work hard to adapt to the varying needs of residents, with a focus on delivering high standards of personalised care.

The home has been recognised for its positive work with student nurses and student doctors and has an ongoing partnership with an international college to provide internships for international student medical professionals to the benefit of all who live and work in the home.

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Care Provided by Coplands Nursing Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 79 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Parkinson's Disease
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Babita Lama (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (79)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1998
    • Last Refurbishment: 2018
    • Number of floors: 3

Funding & Fees Guide for Coplands Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,559
    • Self-Funded Nursing Care from £1,822
    • Self-Funded Nursing Dementia Care from £1,841

  • Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
  • (these prices are only a guideline, please contact Coplands Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restrictions.


  • Parking

  • Limited parking available on-site.


Coplands Nursing Home Reviews (106)

Total of 106, showing 21-40
10

Coplands Nursing Home has a Review Score of 10 (9.953) out of 10, based on 45 reviews in the last 2 years. Over all time Coplands Nursing Home has 106 reviews.

Overall Experience

  • 96
  • 10
  • 0
  • 0
  • 0

Date Published

106
7
23
45
61

Review from Kumud P (Daughter-in-law of Resident) published on 21 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was very happy. She was looked after very well. Always was kept clean.

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Review from L D (Next of Kin) published on 21 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie was here more than a year. She sadly passed away recently. My auntie was so happy and safe in this home. Whenever I visited her she was always presentable, smiling and happy. Her room looked always tidy. She loved activities and all staff always looked happy in this home. Reception is very
welcoming. Rooms and all environment is always very clean. Whenever I visit the home, I feel like it's my home. I will miss this home in my life.

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Review from Kenneth T (Son-in-law of Resident) published on 21 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff excellent. One to one carers very polite and helpful. Very clean and warm in rooms. Management always available to answer any questions.

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Review from E W (Niece of Resident) published on 1 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great care from lovely staff. Thank you.

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Review from K S (Daughter of Resident) published on 23 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mum was admitted to Coplands Nursing Home, I am very happy that my mum is well settled. This home and all the staff are really kind, professional and supportive. The home is very clean and I really recommend this home for others.

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Review from I P (Sister of Resident) published on 1 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very happy for my sister, she is doing well. The staff are very good, they look after my sister. I visit my sister every day and she looks very happy. The food is very nice.

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Review from Kaushik C (Son of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted on the 31st of August 2022 in Coplands. During her stay, she was taken care of with compassion and she felt very comfortable. Thanking the staff for the excellent care they provided. Best nursing home in the area, there is no doubt.

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Review from Taiwo O (Next of Kin) published on 22 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Homely environment. Staff are kind and caring.

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Review from Niki P (Niece of Resident) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been in Coplands since May 2023, she transferred from another home.
Admittedly, at the beginning, I was a little dubious about Coplands! However, after a few weeks of allowing time for my aunt to settle, I can honestly say both my aunt and I are absolutely content with everything.
Coplands,
from the reception to the carers to the managers and everybody else are absolutely wonderful, caring and friendly.
The home is always clean and inviting.
With any issues the manager's are always available to assist.
Coplands, well done and thank you for making your home a pleasure for my aunt to be part of.
Keep up the excellent work.
A home I would 100% recommend.

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Review from Maggie F (Aunt of Resident) published on 9 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased that my nephew is in Coplands - he is getting the care that he needs; physical, emotional and spiritual. Impressed with the group. The care staff are very helpful and caring. Trained staff very professional. Reception staff always pleasant and helpful. Found relatives' meeting very
good. So thanks for all you do. Please keep in touch by email.

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Review from P P (Daughter of Resident) published on 7 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything is excellent and good. We are happy with the services.

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Review from Ila P (Daughter of Resident) published on 7 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was very ill and unable to walk when admitted to Coplands. Through the hard work of the team and care she has put on weight and can walk now. The staff are all kind and caring and I have had a great deal of help from the manager of Coplands, as she came to assess my mum at the hospital immediately
on hearing that we needed a place for her. The compassion and care and hard work of the staff arranging all the activities throughout the day and celebrating birthdays and cultures means a great deal to us - so thank you.

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Review from Linda B (Sister of Resident) published on 12 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my brother was placed into the care home, I'm very happy with the care that he has been getting. I find Coplands Nursing Home is immaculately clean. Staff and nurses are all very upbeat and happy. The receptionist always answers the phone. Everyone listens to all concerns and acts on any requests
from family. I would highly recommend the care home.

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Review from M N (Niece of Resident) published on 6 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my aunt was admitted here she settled in quite quickly. First of all the staff are all professional in the way they treat us and especially my auntie. She was happy and enjoying the activities and one thing I am very happy with is the care home is very clean. My auntie is very clean too and the
room is tidy. It's safe all around and very secure. Overall very happy, excellent service, thank you.

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Review from Valerie M (Sister of Resident) published on 6 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are really good to my brother and I am more than happy with the treatment he is getting.

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Review from A M (Father of Resident) published on 25 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has been a resident at this facility since 2014 and has felt really blessed with the level of care across the board. From management to the different carers and nurses. I have seen how well treated and supported my son has been. They are great at communicating, updates and needs and have bridged
the gap when needed. As a family, we really appreciate all the staff at Coplands! Thank you very much for all you do!

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Review from Stephen R (Son of Resident) published on 6 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very good setting and staff are always helpful and polite.

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Review from Nana M (Daughter of Resident) published on 29 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with Coplands Nursing Home has been nothing short of outstanding. My mother has been in their care for two and a half months after an unfortunate stroke. She was greeted by a warm, welcoming staff who truly cared about the residents. The facility itself is clean and well-maintained. The
team of dedicated professionals goes above and beyond. Residents have a variety of options of activities to choose from.
The manager is truly compassionate and always available to address any concerns. Living thousands of miles away, knowing that my mother is in a safe and loving environment is comforting.

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Review from Sundeep P (Son of Resident) published on 11 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very lovely, nice and clean. Whenever I visit my father all the staff are very polite, helpful and kind. My father looks settled. My father is receiving his choice of meal here. Staff are maintaining his room very well. I am happy now there is an in-house physio. My father is receiving daily
activity to make him occupied and the best thing they have got plenty of Gujrati-speaking staff so there is no communication problems. Especially the manager, she is very approachable.

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Review from Rose K (Sister of Resident) published on 13 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother came as end-of-life care to Coplands Nursing Home last year. He peacefully passed away on 23/05/23. All staff looked after my brother very well. The staff were very caring, understanding and always there for him. It's a brilliant nursing home and I am happy that my brother got the best care
in the world. The management team was outstanding, especially the deputy manager and the manager was brilliant to me and my brother. I especially miss this care home myself because they were so kind, caring and understanding.

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Current Review Score: 10.0 (9.953)

Overview of Review Score

The Review Score of 10 (9.953) out of 10 for Coplands Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 45 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 45 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.953 for Coplands Nursing Home is calculated as follows: ( (510 Excellents x 5) + (19 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 532 Ratings = 4.953

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Coplands Nursing Home is based on 45 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 79 registered maximum number of service users is 15.8, which has been reached with 45 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Feb 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

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Meet the Team (1)

Babita

Babita Lama

Job Title: Home Manager

Hi, my name is Babita and I am extremely proud to be part of the team at Coplands Nursing Home as their Home Manager.


After finishing University I have worked in various Care Homes and NHS Trust as a Registered Nurse. Time progressed and I became a Clinical Lead, then Deputy Manager and then was appointed Registered Manager in 2022.


We have built a strong team of dedicated and long serving professionals at Coplands Nursing Home and I still love it as much as the first day I walked in. Its an absolute rollercoaster some days, but I always strive for us to do things better. I have been awarded with Best Manager of The Year 2021 and Social Care Award 2022.