Coplands Nursing Home

1 Copland Avenue, Sudbury, Wembley HA0 2EN
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Top 20 carehome certificate
10 106 Reviews
  • Coplands Nursing Home, Wembley
Coplands Nursing Home is conveniently located in a quiet residential street in Wembley and within easy access of Wembley Central station and other local transport links.

The 79 en-suite rooms are decorated to high a standard, with modern furnishings and fittings throughout. An experienced multicultural care team at the home work hard to adapt to the varying needs of residents, with a focus on delivering high standards of personalised care.

The home has been recognised for its positive work with student nurses and student doctors and has an ongoing partnership with an international college to provide internships for international student medical professionals to the benefit of all who live and work in the home.

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Care Provided by Coplands Nursing Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 79 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Parkinson's Disease
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Babita Lama (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (79)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1998
    • Last Refurbishment: 2018
    • Number of floors: 3

Funding & Fees Guide for Coplands Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,559
    • Self-Funded Nursing Care from £1,822
    • Self-Funded Nursing Dementia Care from £1,841

  • Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
  • (these prices are only a guideline, please contact Coplands Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restrictions.


  • Parking

  • Limited parking available on-site.


Coplands Nursing Home Reviews (106)

Total of 106, showing 81-100
10

Coplands Nursing Home has a Review Score of 10 (9.953) out of 10, based on 45 reviews in the last 2 years. Over all time Coplands Nursing Home has 106 reviews.

Overall Experience

  • 96
  • 10
  • 0
  • 0
  • 0

Date Published

106
7
23
45
61

Review from M K (Daughter of Resident) published on 1 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home and staff employed in all departments offer the highest standard support and care and understanding to every residents' needs. Nothing is ever too much and patients and rooms are kept clean. Food is of high standard, with a good variety and generous portions, and all staff are friendly
and understanding. Excellent facilities.

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Review from N G (Daughter of Resident) published on 27 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was admitted to Coplands Nursing Home in Wembley. The staff took very good care of her. As she was unable to eat by herself the staff and carers were gentle and loving when feeding her. They did not rush to feed her. The room was very clean and she was kept very fresh and her clothes were
always clean. We had a great bonding with all the staff there. My mother was there for four and a half weeks, she was very peaceful. Nurses were always available to ask questions. Very helpful.

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Review from Baiju M (Son of Resident) published on 18 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very clean room.
Staff very helpful.
Very clean reception and fine (good) process to admit visitors with proper covid testing.
Feeding patiently, slowly as my mother eats slowly.
Very good reception.

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Review from Kavita N (Daughter of Resident) published on 17 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came back to Coplands Nursing Home after six months since my mum passed away. The nurses and reception greeted me very warmly and I felt like family. I am very proud my mum was looked after by such a caring team. Coplands have an amazing way of keeping everyone smiling and happy. The care is excellent.

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Review from D S (Son of Resident) published on 16 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the high standard of care that my mother is receiving at Coplands Nursing Home. The nurses are very sympathetic and compassionate to her needs and always contact me to update me of any changes. The receptionist and staff are very welcoming when I visit my mother and I was very impressed
by the arrangements that were made for my mothers birthday. The home has a high standard of cleanliness and I feel confident that my mother is in the right place for her needs.

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Review from Charles O (Son of Resident) published on 11 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Coplands Nursing Home have been extremely impressive in the way they accommodate and care for my dad and friends and family when we visit.
All through the height of the pandemic the home has been excellent. There was a good mix of restrictions and accessibility with testing when required.
The ladies
at the reception were especially helpful and pleasant. Five-stars.

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Review from J R (Sister of Resident) published on 5 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

New manager is very nice and receptionist is always charming. Home is well looked after, clean and tidy and very welcoming.

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Review from Kishor V (Resident) published on 5 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have lived at Coplands Nursing Home and this is the best place to live in. Everybody is kind and supportive. Manager is kind and helpful.

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Review from Sobhag S (Husband of Resident) published on 5 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are friendly and helpful.
The management is approachable.
Nurses and carers are excellent.
The laundry service is outstanding.

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Review from V C (Sister-in-law of Resident) published on 4 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have never had any issues with the staff at Coplands Nursing Home, everyone is pleasant and caring. The rooms are always clean and tidy.

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Review from Ali M (Son of Resident) published on 27 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Coplands Nursing Home are extremely helpful, they give my mother the best care possible. I am very happy that she has been well looked after. The manager is very proactive and enquires of relatives what more can be done.

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Review from Seyed S (Stepson of Resident) published on 17 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy and satisfied with the level and quality of care that my stepfather is receiving in Coplands Nursing Home. First of all the receptionist is very welcoming and helpful and that is the first impression, positive. Staff are friendly too. My stepfather is extremely happy here. I am very
satisfied with the management as she has always been responsive and professional. The place is clean and smells good. Every time I visit I can detect that the place is improving and all I can say is thank you.

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Review from S A (Wife of Resident) published on 21 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the staff very helpful and friendly. The grounds are well kept; it's nice to sit outside when the weather is good. My husband's carer is a very special person; he is a very calm man for him. The new manager is a pleasant lady. The change in the care home is really nice and relaxed and homely.
The receptionist is a really nice person and also helpful. All the other carers I have spoken to are great.

Reply from Elisabeta Mzhika, Home Manager at Coplands Nursing Home

Many thanks for taking the time to write so positively about the care that we continue to provide for your husband and highlighting our special staff members. This will be a great boost for staff morale and we are pleased that both your husband and yourself continue to have such a good experience here at Coplands.


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Review from Dipak M (Son of Resident) published on 21 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent level of care provided to my mum. She has been looked after by staff with a high degree of care and understanding of my mum's condition.

Reply from Elisabeta Mzhika, Home Manager at Coplands Nursing Home

Thank you so much for taking the time to review the care we were able to provide for your mother. Our staff members will be both rewarded and motivated to hear that their high level of care and support are so much appreciated by you.


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Review from Shaila L (Daughter of Resident) published on 17 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have just been allowed into the home to visits my mum. I can see lots of changes for the better. The rooms are clean and have been redecorated. My mum seems happier and well looked after. I can't comment on much at the moment as have not had a good chance to really review the changes; just please
continue.

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Review from Nayanbala S (Resident) assisted by family/friend published on 23 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The management is approachable. The staff are caring and friendly. The home and room are kept clean. The laundry service is excellent.

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Review from T W (Friend of Resident) published on 14 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend has recently become a resident at Coplands Nursing Home after being discharged from hospital due to Covid-19. I've been unable to visit inside the home but every time I've contacted Coplands it's been very professional and warm contact and assisted me with either an update of my friend or
passing on the call so that I can talk to my friend. Recently I was able to visit to see my friend in the garden which was managed well. I recommend the gazebo as it did rain!

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Review from Pankai S (Son of Resident) published on 5 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers were very courteous and compassionate. Even though my mother did not speak English the carers managed to bring a smile on her face and assisted her with all her needs. I would certainly recommend this nursing home to my friends and relatives.

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Review from G H (Sister of Resident) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been a resident of Coplands for 17 years and has had excellent treatment throughout all those years. The staff are all kind, concerned and efficient and I am very grateful to them.

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Review from M S (Niece of Resident) published on 15 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly staff and cooperative.
Changes in the reception area.
Recommend for others.

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Current Review Score: 10.0 (9.953)

Overview of Review Score

The Review Score of 10 (9.953) out of 10 for Coplands Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 45 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 45 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.953 for Coplands Nursing Home is calculated as follows: ( (510 Excellents x 5) + (19 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 532 Ratings = 4.953

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Coplands Nursing Home is based on 45 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 79 registered maximum number of service users is 15.8, which has been reached with 45 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Feb 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

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Meet the Team (1)

Babita

Babita Lama

Job Title: Home Manager

Hi, my name is Babita and I am extremely proud to be part of the team at Coplands Nursing Home as their Home Manager.


After finishing University I have worked in various Care Homes and NHS Trust as a Registered Nurse. Time progressed and I became a Clinical Lead, then Deputy Manager and then was appointed Registered Manager in 2022.


We have built a strong team of dedicated and long serving professionals at Coplands Nursing Home and I still love it as much as the first day I walked in. Its an absolute rollercoaster some days, but I always strive for us to do things better. I have been awarded with Best Manager of The Year 2021 and Social Care Award 2022.