Crossways Nursing Home

17 Overton Road, Sutton SM2 6RA
Submit a Review
Top 20 carehome certificate
10 70 Reviews
  • Crossways Nursing Home, Sutton
Crossways Nursing Home is a 'home from home' provider of 24-hour nursing care. A team of skilled carers takes pride in person-centred methods, for both short and long-term needs, with respite care arranged subject to bed availability. The home has a CQC rating of overall 'Good' with an 'Outstanding' in Well-led (December 2021).

Situated in a quiet, leafy area of Sutton adjacent to a small park, residents are a 15 minute walk from Sutton mainline station and on the S4 and 470 bus routes. Accommodation is provided in two twin bedded and thirty-six single rooms, nineteen of which have en suite facilities. The home has four well-equipped bathrooms, one shower room and separate WC.

Show Crossways Nursing Home on the Map

Care Provided by Crossways Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Cross Care Services Ltd
  • Person in charge
  • Sarah Stacey (Registered Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 3

Funding & Fees Guide for Crossways Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,300 – £1,650
    • Self-Funded Residential Dementia Care £1,300 – £1,650
    • Self-Funded Nursing Care £1,300 – £1,650
    • Self-Funded Nursing Dementia Care £1,300 – £1,650
    • RESPITE Self-Funded Residential Care £1,300 – £1,650
    • RESPITE Self-Funded Residential Dementia Care £1,300 – £1,650
    • RESPITE Self-Funded Nursing Care £1,300 – £1,650
    • RESPITE Self-Funded Nursing Dementia Care £1,300 – £1,650
  • (these prices are only a guideline, please contact Crossways Nursing Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please contact the team to schedule a visit to Crossways Nursing Home.


  • Parking

  • Plenty of free street parking outside the home.


Crossways Nursing Home Reviews (70)

Total of 70, showing 1-20
10

Crossways Nursing Home has a Review Score of 10 (9.961) out of 10, based on 22 reviews in the last 2 years. Over all time Crossways Nursing Home has 70 reviews.

Overall Experience

  • 65
  • 5
  • 0
  • 0
  • 0

Date Published

70
6
8
22
48

Review from M S (Daughter of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care staff's attention is to be applauded, and nothing is too much trouble to make mum's life comfortable and happy.
We could not feel more relieved and happy with the change in her well-being brought about by the change in her environment, excellent nursing care, and wonderful staff.
The whole
team's kindness, compassion, and perseverance have provided mum with a wonderful new lease of life and incredible support and respite for us as a family. The attention to detail is first-class and there are many activities for mum to participate in which she enjoys.
The care home staff think of everything and it is such a lovely place to visit. Thank you!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan H (Daughter of Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved to Crossways Nursing Home in November 2020 during the Covid lockdown period, a far from ideal time. We were very lucky, Crossways couldn't have done more to make us all welcome. Since then, the care and kindness mum has received has been exceptional, covering all aspects of her well-being
from practical/personal care to simulation through activities. I have confidence that she is safe and happy, and I am sure she is living the best life she can given her various disabilities.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nasser E (Nephew of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident at Crossways Nursing Home for a few years. She has vascular dementia and Alzheimer's disease and is sadly at the latter stages, so unable to do anything for herself and is non-verbal now. I visit every week on different days and at different times. She always looks well cared
for and comfortable, often having just had her hair done! Everyone who works there is so kind and caring - the very best of carers. Someone is always available to talk to and share any worries or concerns - they show me, and previously my uncle, such kindness and compassion. They always celebrate my aunt's birthday, including a cake with candles! I would unreservedly recommend them to anyone who has a loved one needing residential care. I have peace of mind knowing my aunt is in the very best place possible.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michael C (Son of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident of Crossways Nursing Home for nearly two years now, during which time my life has become so much less stressful and easy to manage knowing that she's in such a caring, kind and wonderful place, with an incredible range of activities, events and just general day to day entertainment
to give her and the other residents the best possible life. Having attended various events and activities, it's clear to see how much the management and staff care about the residents, which is very comforting and of great peace of mind. I could not recommend Crossways any higher than it's a most wonderful care home. Thank you!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jansis B (Wife of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have a long term connection with Crossways Nursing Home.
The care and understanding is so very good.
You always get a warm welcome when you enter the home.
All the staff from the manager to the cleaners etc will always greet you with a smile and say hello.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jan D (Daughter of Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't praise Crossways Nursing Home enough for all they've done for my mum during the past 18 months. Mum had Alzheimer's and I feel so lucky that she could live at Crossways. The carers were patient and adapted their care to mum's needs brilliantly, keeping her safe and calm. I could pop in whenever
I wanted and was always greeted with a smile and familiar faces.
Everything the manager said she would do, she did without being chased.
The activities team were great and there was music, crafts and outings to enjoy. They included every resident, actively engaging with the local community - schools, nurseries and other care homes. Even the local fire brigade team pop in regularly to visit a retired fireman for a cuppa!
When mum passed away, I couldn't fault them. The nursing care was excellent. The team were kind, compassionate and communicated exactly what to expect.
I have absolutely no hesitation in recommending Crossways.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Angela G (Niece of Resident) published on 2 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Last year I had to face the decision that it was no longer safe for my aunt to remain in her own home. I visited a number of care homes in the area and knew the minute I walked through the door at Crossways and spoke to the manager that my aunt would be happy and safe. Once there, my aunt never mentioned
home again.
I cannot thank the manager and the team enough for the kindness and care given to my aunt.
The team does go the extra mile and the manager and the team are wonderful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D H (Daughter of Resident) published on 3 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first day Mum went into Crossways Nursing Home we felt comfortable with them taking over her care from the hospital. Staff have always been there close by and always encouraged her. Mum had Lewy Body Dementia and her moods were up and down. The staff all kept us updated on her health. During
lockdown, they ensured Mum spoke to me on a regular basis by video call on a member of staff's phone. If Mum was upset she could always speak to me or video call. Right up to her last days, the staff included me on all that was happening. The support I got after her passing was also so much appreciated. I so miss her but also the staff too. You don't realise how much until they are no longer with you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Neil H (Son-in-law of Resident) published on 26 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law had been a resident at Crossways for five years and suffered from Lewy Body dementia. From day one the care and attention she received has been first class. Not only did they care for her but also the members of her family who were always made very welcome during visits. The family
were always kept updated with her progress. Unfortunately, my mother-in-law passed away in October and the first-class care she and her family received even after her passing continued. The family have no hesitation in saying that it was very obvious she was loved by all the care staff and management. Thank you to Crossways.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Noreen B (Sister of Resident) published on 31 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had to make a very difficult decision to put my younger brother, who has advanced dementia and is only 61 into a nursing home. From the first visit, I was greeted with empathy, understanding and support.
The move into Crossways in April 2023 was a huge change for him and also the Crossways staff
themselves as they found he was slightly different in his needs as he was so young but they supported me initially with daily phone calls, updates and then with weekly meetings on how he was and dealt with any issues in a very caring, logical and supportive manner.
Almost a year on he is so very well cared for, always happy has a wonderful bond with the amazing staff, as l have myself. On each visit, I'm greeted with happy smiles, chat, and news from staff & residents. All the staff from the brilliant manager to the nurses, care staff, activities staff, cooks, and cleaners who all support each other to look after the residents. l know that he is safe and cared for what more could l ask for?

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S W (Daughter of Resident) published on 31 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum got discharged from hospital to Crossways during Covid; I was extremely lucky she was discharged here. The manager was reassuring to me as I already hadn’t seen my mum for seven weeks and was unable to go inside Crossways too, she explained everything and reassured me about Mum's care; any fears
or questions were addressed immediately. Mum has been there over three years now; she is very happy, she is well cared for by all the staff; the atmosphere is a very happy family environment and every resident's well-being and needs are thought about. I highly recommend.

Reply from Sarah Stacey, Manager at Crossways Nursing Home

Thank you for your lovely review. It is very much appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carole F (Daughter of Resident) published on 30 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Crossways is such a lovely care home, my mother has been there for over 2 years.
The staff are superb, considerate and caring they make sure all the residents are happy.
The staff work very hard and keep in touch on a regular basis regarding my mother's care and a monthly newsletter on what they have
been doing with the residents.
They carry out lots of different activities for the residents.
The garden is beautiful and my mother sits out there in the summer with other residents.
Would highly recommend Crossways for caring for the elderly.
Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paula G (Daughter of Resident) published on 26 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Crossways Nursing Home provided exceptional care for my mother in her final weeks. The kindness and compassion of all the staff were evident from the start, going above and beyond for residents and their families. This genuine care created trust and reassurance. The open-door policy facilitated visits
at times which suited our family, easing the transition to nursing home life and allowing me to stay with Mum at the end. I was particularly grateful for the kindness shown to me at this very difficult time.
The home has lovely outdoor spaces as well as indoor lounges; unfortunately Mum was bedbound so was not able to enjoy the garden but the staff frequently checked in with her so she was not lonely.
Crossways Nursing Home, with its welcoming atmosphere and caring staff, exemplifies excellence in care. It surpasses physical needs, prioritising emotional and social well-being. Crossways is a wonderful place for those seeking compassionate and top-notch care for their loved ones.

Reply from Sarah Stacey, Manager at Crossways Nursing Home

Thank you very much for your wonderful review. I will pass it on to the staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carmen A (Daughter of Resident) published on 19 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Choosing a care home is a very emotional issue but from the moment we entered Crossways we felt very welcome and supported in making this difficult decision, we had looked at other homes but were worried about how personal the care would be. I was very glad that the manager, visited my father at home
before he was accepted on a 2 weeks trial. Dad settled in so quickly that we were very relieved when there was a proper vacancy.
From the beginning, we found the approach of the staff, at all levels especially two members of staff in particular, so accommodating and helpful. It was as if Dad was in his own home and we were encouraged to personalise his room and encouraged to visit as often as possible, which we did. We felt as if we were part of a family on which our relatives also commented.
Although Dad was very near the end of his life, he was encouraged to participate in activities and outings and he was able to enjoy his time. We have no hesitation in recommending Crossways.

Reply from Sarah Stacey, Manager at Crossways Nursing Home

Thank you for your review. It is very much appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G A (Power of Attorney of Resident) published on 24 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were extremely happy with the care my aunt received at Crossways. We felt that for the last few weeks of her life my aunt was in a supportive and caring environment, where she was seen as a person, not just a care recipient. She went out for trips and received many visitors, exactly what we hoped
for when finding a place for her in Crossways. I see the rules prevent names being used, which is a pity, as I must praise the management team at Crossways, and one person in particular, who went out of her way to help us, even to the point of visiting the hospital. It gave us enormous peace of mind to know how well cared my aunt was. Some nursing homes, while being efficient and well-run, are primarily profit-making enterprises where communication and true personal care are lacking. Crossways fortunately is not of that type. I would not hesitate to recommend Crossways to anyone looking for a home where the care is of high quality and the resident is valued as an individual.

Reply from Sarah Stacey, Manager at Crossways Nursing Home

Thank you for your lovely review, it is very much appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M H (Daughter of Resident) published on 19 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The registered manager and her team delivered outstanding care, the commitment, communication, consistency and continuity was absolutely magnificent. All the staff provided compassion, companionship and support for my father while he stayed at Crossways for one week respite care. Navigating dementia
is no easy feat and at times it can feel very lonely, not only for the person who has the condition but also for the carer, I learnt a lot through talking to staff, the registered manager and another staff member, they have made a challenging path less daunting and provided much needed respite for my sister and I. There was a lovely family feel to this care home, the dedication, patience, kindness and moreover empathy was wonderful to witness, if I was elderly I would quite happily live my latter years here. Well done everyone!

Reply from Sarah Stacey, Manager at Crossways Nursing Home

Thank you so much for your review, it is very much appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L F (Daughter of Resident) published on 11 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A home from home. Friendly caring staff who felt like an extension of our family. Dad was well cared for and the staff were very aware of the likes and dislikes of individual residents.
When visiting we were always made to feel welcome.
Thank you Crossways.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Diane L (Wife of Resident) published on 8 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff were very caring with my husband and also the family. He was in twice and was always treated with dignity and respect. The staff were especially caring in his final days and were very considerate to the family. I would not hesitate to recommend Crossways to anybody who is looking for a
caring nursing home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Helen L (Daughter of Resident) published on 7 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad spent two periods in Crossways and was always looked after extremely well by kind and caring staff. Sadly Dad passed away in June and the care in his final days was kind and compassionate. The staff were also kind to us and nothing was too much trouble. I would certainly recommend Crossways to anyone
looking for a place for a loved one, either for respite or more long-term.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kate B (Daughter of Resident) published on 9 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The way all the staff at Crossways looked after Dad in his final days was so lovely, they were really kind and patient and did their very best to make him comfortable and keep him happy.
The management of Crossways is excellent, they were responsive, compassionate and professional at all times. It
was a home from home for Dad, and we will be very grateful for their care.
Thank you.

Reply from Sarah Stacey, Manager at Crossways Nursing Home

Thank you for your review. It is very much appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 10.0 (9.961)

Overview of Review Score

The Review Score of 10 (9.961) out of 10 for Crossways Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.961 for Crossways Nursing Home is calculated as follows: ( (248 Excellents x 5) + (10 Goods x 4) ) ÷ 258 Ratings = 4.961

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Crossways Nursing Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Dec 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Sarah

Sarah Stacey

Job Title: Home Manager

Joined: 2010

Our team is headed up by Sarah Stacey, who has been in the care industry for twenty years. She joined Crossways in 2010 as the Business Manager and became the Home Manager in 2014. Sarah strives to ensure the effective delivery of high holistic person-centred care in a safe environment. She leads by example and works with a dedicated team to provide high standards of care in a homely and happy environment. She has always maintained good relationships and works with the local authority and Sutton Clinical Commissioning Group. Sarah is the nursing home representative for Sutton.


Frequently Asked Questions about Crossways Nursing Home

What types of Care is Crossways Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Crossways Nursing Home provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Crossways Nursing Home have?

There are 40 Single Rooms.

What are the Facilities & Services at Crossways Nursing Home?

Own Furniture if required, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Crossways Nursing Home to the centre of Sutton?

0.7 mile(s) as the crow flies, distance by road may be significantly further.