Crossways Nursing Home

17 Overton Road, Sutton SM2 6RA
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10 70 Reviews
  • Crossways Nursing Home, Sutton
Crossways Nursing Home is a 'home from home' provider of 24-hour nursing care. A team of skilled carers takes pride in person-centred methods, for both short and long-term needs, with respite care arranged subject to bed availability. The home has a CQC rating of overall 'Good' with an 'Outstanding' in Well-led (December 2021).

Situated in a quiet, leafy area of Sutton adjacent to a small park, residents are a 15 minute walk from Sutton mainline station and on the S4 and 470 bus routes. Accommodation is provided in two twin bedded and thirty-six single rooms, nineteen of which have en suite facilities. The home has four well-equipped bathrooms, one shower room and separate WC.

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Care Provided by Crossways Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Cross Care Services Ltd
  • Person in charge
  • Sarah Stacey (Registered Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 3

Funding & Fees Guide for Crossways Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,300 – £1,650
    • Self-Funded Residential Dementia Care £1,300 – £1,650
    • Self-Funded Nursing Care £1,300 – £1,650
    • Self-Funded Nursing Dementia Care £1,300 – £1,650
    • RESPITE Self-Funded Residential Care £1,300 – £1,650
    • RESPITE Self-Funded Residential Dementia Care £1,300 – £1,650
    • RESPITE Self-Funded Nursing Care £1,300 – £1,650
    • RESPITE Self-Funded Nursing Dementia Care £1,300 – £1,650
  • (these prices are only a guideline, please contact Crossways Nursing Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please contact the team to schedule a visit to Crossways Nursing Home.


  • Parking

  • Plenty of free street parking outside the home.


Crossways Nursing Home Reviews (70)

Total of 70, showing 21-40
10

Crossways Nursing Home has a Review Score of 10 (9.961) out of 10, based on 22 reviews in the last 2 years. Over all time Crossways Nursing Home has 70 reviews.

Overall Experience

  • 65
  • 5
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Date Published

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Review from Ray W (Son of Resident) published on 7 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Crossways for just over four years up until her passing in June 2023. During that time she constantly received an excellent level of care from each and every member of staff. From the outset, it was made clear that transparency was a key issue and that family members were
encouraged to visit their loved ones at any time without having to give due notice. This particular policy alone provided comfort and reassurance that there are no 'show times' when the home prepares itself and the residents concerned and that, as a consequence, standards have to be maintained 24/7. A special word as well for all those involved in providing meaningful activities for residents to undertake, which also extended to listening and joining in with outside entertainers. Most important of all, the family as a whole could rest assured that during a difficult period of time, Mum was in extremely safe and secure hands.

Reply from Sarah Stacey, Manager at Crossways Nursing Home

Thank you for your review. It is very much appreciated.


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Review from Mark D (Son of Resident) published on 4 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in Crossways for just over 2 years and passed away in March from dementia.
She was very well looked after, the staff were amazing.
They were always getting the residents to take part in activities on special occasions and during the week.
A special mention to one lady in particular
- thank you for spending time with Mum.

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Review from Elaine H (Resident) published on 22 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was cared for very well in Crossways Nursing Home. The team and all the staff are amazing. She spent the final year of her life there and always seemed very happy. They always made us as a family very welcome to visit at any time.

Reply from Sarah Stacey, Manager at Crossways Nursing Home

Thank you for the lovely review. We very much appreciate it.


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Review from Christine H (Daughter of Resident) published on 1 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They looked after my mum with dementia, the staff were ok with mum. The food was not too bad. Friendly staff who would have a word with you. You could have a meeting with the people who look after Mum and tell them what she did when she was younger and her likes.

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Review from Dale F (Resident) published on 7 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend this home to anyone - it's an amazing home, and the staff are so friendly and helpful. Management there is so good, and I love the fact they still have activities that are so good.
The food is really good - very well-balanced meals, none of this fancy stuff, trying to cook
restaurant type meals, by that I mean all fancy and exotic, just good wholesome food very well cooked.
So if you're looking for a break or somewhere to live, I'd recommend it highly. It's wheelchair friendly, and they have two gardens( one is private in size), so if you just wanted to be on your own, you could, and the other one is being re-done - it will look amazing when finished.

Reply from Sarah Stacey, Manager at Crossways Nursing Home

Thank you very much for the lovely review, it is very much appreciated.


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Review from Elizabeth S (Daughter of Resident) published on 23 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

If you are looking for a nursing home for a loved one where they will be cared for and looked after in every way, look no further than Crossways Nursing Home.
Crossways is well led and all the staff are kind and caring.
My mum loved and was loved by the most amazing people at Crossways. They were
competent, knowledgeable and respectful. I had complete confidence that all her needs were being met. When I left after visiting I knew that she was being cared for in a safe place and that her comfort was a top priority.

Reply from Sarah Stacey, Manager at Crossways Nursing Home

Thank you for the lovely review, it is very much appreciated.


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Review from Mark S (Son of Resident) published on 22 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my father and mother had been in Crossways Nursing Home until recently when unfortunately both died.
I cannot praise the care home enough for the way they treated both my parents, equally with care and compassion.

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Review from Kay h (Mother of Resident) published on 16 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother spent her last year of life in Crossways Nursing Home before she sadly passed away this month. She took a while to settle in and there were lots of readjustments to be made for all of us as she got used to her new home. The staff and manager became good friends to us, as her family, who visited
her regularly. Every time we visited we could always engage with staff about her care and they were always available to chat to about any of our concerns.
Our mother celebrated her 90th birthday earlier this year and a real fuss was made of her - complete with a beautiful homemade birthday cake.
We felt strongly supported by the staff at the time of my mother's passing which was a great comfort to us and we were comforted by being able to be with her at the end.

Reply from Sarah Stacey, Manager at Crossways Nursing Home

Thank you so much for your review, it is very much appreciated.


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Review from Anne D (Relative of Resident) published on 1 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The partner of my mother's late cousin contacted Crossways Nursing Home, requiring immediate palliative care. He was visited by the manager to make arrangements and moved there a week later. When I visited, my first impressions of the overall appearance and cleanliness of the home were very good but
it was the kindness and efficiency of the staff involved in his care that really impressed me.
I do not live locally but was on my way to visit again when the manager phoned to say he had suddenly deteriorated, I arrived in time to sit with him until he passed away very peacefully a couple of hours later.
I am thankful that he was able to spend his last few weeks being cared for properly, day and night. His ability to manage his condition had decreased significantly and had he remained at home, the symptoms he experienced would have been extremely distressing for him. Having nursing staff looking after him continuously was of great comfort to him, as well as to the rest of us - thank you.

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Review from Jennifer O (Daughter of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother has received at Crossways Nursing Home has been excellent, far better than we could have hoped for. The staff are lovely and very understanding, even when she is not having such a good day, it has definitely given her more quality of life.

Reply from Sarah Stacey, Manager at Crossways Nursing Home

Thank you for your kind words. It is greatly appreciated.


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Review from A M (Son of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Care Home really looked after my Mum for over 7 months, nothing was too much trouble and I was made to feel very welcome, every time I visited my Mum. Her room was clean and we were able to use the garden facilities and bring our dog to see my Mum, which gave her and the other residents great pleasure.
I would totally recommend the Care Home.

Reply from Sarah Stacey, Manager at Crossways Nursing Home

Thank you for your kind words. We are very grateful for your review.


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Review from Debra G (Daughter of Resident) published on 27 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was a resident at Crossways Nursing Home for two years until he sadly passed away in May 2022.
During this time he received excellent care from the staff who went over and above their call of duty in ensuring all his needs were met.
In March 2022 he celebrated his 69th wedding anniversary and
the staff organised a room, beautifully decorated, where he, my mother and sisters could mark the occasion with photographs and a fish and chip supper. His individual needs were always catered for
and his bedroom was roomy, nicely decorated and ensuite.
The activities coordinators provide an excellent service in ensuring they tailor activities to meet individuals' interests.
Would definitely recommend Crossways.

Reply from Sarah Stacey, Manager at Crossways Nursing Home

Thank you for your review. We are very grateful for your time.


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Review from S B (Wife of Resident) published on 27 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident of Crossways Nursing Home for several years now. The staff have looked after him very well, especially during the Covid outbreak. They are all very caring and try to ensure that his needs are met. If there are any issues, the staff are easy to talk to and will go out of
their way to help with any concerns. I would always recommend the home to others.

Reply from Sarah Stacey, Manager at Crossways Nursing Home

Thank you for your review. We are very grateful for your time.


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Review from Maria E (Great-Niece of Resident) published on 27 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My great-aunt has been a resident at Crossways Nursing Home since February 2022 and I have found that the care my great-aunt receives is very good and the staff are very caring. My great-aunt recently celebrated her birthday and the staff decorated a room with birthday banners and we had afternoon tea
and birthday cake. The staff did all they could to make her birthday amazing. There are lots of activities and events for the residents and recently my family and myself attended the BBQ held there to celebrate the Queen's Jubilee. It was a wonderful afternoon with great food and entertainment.

Reply from Sarah Stacey, Manager at Crossways Nursing Home

Thank you for your review. We are very grateful for your time.


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Review from Julie L (Daughter of Resident) published on 20 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident in Crossways Nursing Home since September 2021 and I am so pleased we found such a lovely home for her. Everywhere is spotlessly clean and Mum's room is very pleasant, light, airy and spacious. All the staff are very caring and understanding of the varying needs of their residents
and go out of their way to ensure the comfort and well-being of the residents. The activities and outings which are arranged for those who wish to participate are excellent. It really is a home from home for both the residents and their families.

Reply from Sarah Stacey, Manager at Crossways Nursing Home

Thank you for your kind words. We are very grateful for your review.


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Review from Carolyn G (Daughter of Resident) published on 20 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident at Crossways Nursing Home since June 2020. In the last two years, every time we have visited or contacted the home the staff have always been friendly and approachable, taking time to listen to us responding to our questions and providing information. All staff demonstrate
they care for the residents by taking time with them, chatting to them and treating them with dignity and respect.
Now that Covid restrictions have relaxed, it was lovely to be able to go into the home in May 2022 with other family members of residents to help tidy and renovate the courtyard area for the residents to enjoy. A good time was had by everyone who attended and a great opportunity for other families of residents to get to know each other.
Likewise, the Jubilee celebration barbeque held on 4th June was a great success with residents, family members and staff all coming together to enjoy the food and entertainment organised by the home.
Well done to all the staff for their hard work.

Reply from Sarah Stacey, Manager at Crossways Nursing Home

Thank you for your review. We are very grateful for your time.


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Review from M C (Son of Resident) published on 8 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Crossways Care home provided first class care to my mother who was suffering from cancer and related illnesses. I have no doubt this care lengthened her life.


The home is exceptionally clean, very spacious, has lovely rooms and most importantly has genuine staff who care.


The home goes out of

its way to organise activities and trips out for the residents. In addition, they look to involve the family too.


There is a real family atmosphere at the home and it is extremely well managed.


Our family could not have asked for a better place for our mother to reside during her final six months. Amazing home.


Reply from Sarah Stacey, Manager at Crossways Nursing Home

Thank you for your kind words. Very grateful for your review.


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Review from Graham T (Friend of Resident) published on 26 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend commenced her stay at Crossways Nursing Home in April 2021. On arrival, her room was very clean and bright and all the staff were very friendly and helpful. Throughout her time at Crossways, she was kept clean and very comfortable. All her needs were met and when she became demanding the staff
were very understanding. I was very impressed and completely satisfied with all the care and attention she received and will certainly recommend Crossways Nursing Home.

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Review from Linda B (Daughter of Resident) published on 24 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent time in Crossways Nursing Home in respite a few years ago and when she sadly could not live at home anymore because of her disability she moved into the home in June 2019. After visiting a number of care homes in Sutton I settled on Crossways mainly because of the manager who runs the
home as she supported me through difficult times and the staff were always kind and considerate to Mum and myself. Activities run by the staff help to keep the residents happy and nothing is too much trouble for them.
Sadly Mum passed away in December 2020 and although a very hard time I was supported throughout.

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Review from Mark M (Son of Resident) published on 22 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was placed into Crossways Nursing home for palliative end of life care. I was extremely pleased with the care they provided my mum. They were considerate of her condition and needs and I personally feel these were fully met. The council changed my mum's room band which really distressed my mum
and the management staff were able to advise us on a viable alternative and went out of their way to reassure and facilitate my mum's requirements, finding a workable solution.
My mum's end of life crossed into the beginning of lockdown. The staff and manager kept me up to date with her condition and between us we were able to find workable and safe distanced visits at essential times. Alleviating what could have been a very distressing for my mum and family.
For all of this, I would like to say a very big thank you to all at Crossways.

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Current Review Score: 10.0 (9.961)

Overview of Review Score

The Review Score of 10 (9.961) out of 10 for Crossways Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.961 for Crossways Nursing Home is calculated as follows: ( (248 Excellents x 5) + (10 Goods x 4) ) ÷ 258 Ratings = 4.961

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Crossways Nursing Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Dec 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

Sarah

Sarah Stacey

Job Title: Home Manager

Joined: 2010

Our team is headed up by Sarah Stacey, who has been in the care industry for twenty years. She joined Crossways in 2010 as the Business Manager and became the Home Manager in 2014. Sarah strives to ensure the effective delivery of high holistic person-centred care in a safe environment. She leads by example and works with a dedicated team to provide high standards of care in a homely and happy environment. She has always maintained good relationships and works with the local authority and Sutton Clinical Commissioning Group. Sarah is the nursing home representative for Sutton.