Crossways Nursing Home

17 Overton Road, Sutton SM2 6RA
Submit a Review
Top 20 carehome certificate
10 70 Reviews
  • Crossways Nursing Home, Sutton
Crossways Nursing Home is a 'home from home' provider of 24-hour nursing care. A team of skilled carers takes pride in person-centred methods, for both short and long-term needs, with respite care arranged subject to bed availability. The home has a CQC rating of overall 'Good' with an 'Outstanding' in Well-led (December 2021).

Situated in a quiet, leafy area of Sutton adjacent to a small park, residents are a 15 minute walk from Sutton mainline station and on the S4 and 470 bus routes. Accommodation is provided in two twin bedded and thirty-six single rooms, nineteen of which have en suite facilities. The home has four well-equipped bathrooms, one shower room and separate WC.

Show Crossways Nursing Home on the Map

Care Provided by Crossways Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Cross Care Services Ltd
  • Person in charge
  • Sarah Stacey (Registered Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 3

Funding & Fees Guide for Crossways Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,300 – £1,650
    • Self-Funded Residential Dementia Care £1,300 – £1,650
    • Self-Funded Nursing Care £1,300 – £1,650
    • Self-Funded Nursing Dementia Care £1,300 – £1,650
    • RESPITE Self-Funded Residential Care £1,300 – £1,650
    • RESPITE Self-Funded Residential Dementia Care £1,300 – £1,650
    • RESPITE Self-Funded Nursing Care £1,300 – £1,650
    • RESPITE Self-Funded Nursing Dementia Care £1,300 – £1,650
  • (these prices are only a guideline, please contact Crossways Nursing Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please contact the team to schedule a visit to Crossways Nursing Home.


  • Parking

  • Plenty of free street parking outside the home.


Crossways Nursing Home Reviews (70)

Total of 70, showing 41-60
10

Crossways Nursing Home has a Review Score of 10 (9.961) out of 10, based on 22 reviews in the last 2 years. Over all time Crossways Nursing Home has 70 reviews.

Overall Experience

  • 65
  • 5
  • 0
  • 0
  • 0

Date Published

70
6
8
22
48

Review from Liz C (Daughter of Resident) published on 3 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We didn’t have a lot of time to research the right care home for my dad as his needs changed very rapidly and of course, the current situation makes everything more difficult. We are very lucky that it was Crossways where he received his palliative care. They were kind, understanding of his needs and
supportive to us.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anne P (Daughter of Resident) published on 31 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went to Crossways following an operation for a broken hip in St Helier. The staff were incredibly kind to her and very caring. It was a difficult time for us as we were unable to visit her during the initial two weeks of quarantine and after that, could only talk through a garden window. The
Crossways team looked after her really well. They made it easy for us to talk to her on the telephone almost every day. The Occupational Therapist and the Physio team worked extremely hard with her and we are now trying to carry on their good work. We are very grateful for all the care she received and would like to put that on record. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Vispi J (Son of Resident) published on 27 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At a time when you may feel vulnerable, it's assuring to know that the staff do more than their job - they help you. Caring is a wide term and in every respect we felt secure and they helped iron out difficulties that was not of their making. The staff are very friendly and so kind. Healing is not just
serving the body, it caring for the emotional needs too. Crossways scores 10/10 in my books - and I should know, I am a healthcare professional myself.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julie (Daughter of Resident) published on 16 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has dementia and has been at Crossways since February 2017. The care he has received since being there is outstanding. The carers have a genuine interest in my father and his family and they are kind thoughtful and respectful. There is always a member of the management team available to help
and answer any questions. Crossways is very much like a large family and it is so reassuring to know that he is safe and so well looked after by experienced staff who have been there for many years. Thank you so much to all the staff at Crossways.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anthony G (Brother of Resident) published on 10 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff of all positions were responsive to my brother's needs as well as helping me, his brother, as his Next of Kin with an LPA. The care couldn't be better and communication good.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C C (Son of Resident) published on 8 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Crossways Nursing Homes were kind and caring to my mum throughout her stay there. In particular, I would like to thank the manager who helped us in our liaison with the NHS staff and prepared mum well, for her onward journey to her new care home close to us.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alan P (Son of Resident) published on 2 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly mother had significant issues and was very difficult to manage. Prior to her being a resident at Crossways, she was in a much larger well-known chain of care homes. The carers at the large care home were poorly trained, staff turnover was high and her care was not personal enough. Critical
clinical issues were being missed as a result. Simply put - had I not moved my mother to Crossways she would have died in that large well decorated 'posh' care home in a matter of weeks. Crossways is small, personal and has experienced staff who have been there for many years. Crossways staff were always very helpful, great communicators and are of the highest integrity. Despite me living overseas, I could trust Crossways to do the right thing for my mother and keep me honestly informed.
My mother has since made a good recovery and no longer needs 24/7 care at Crossways ; thanks to the manager and her team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Brian L (Son of Resident) published on 30 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A really well run and clean care home, that looks after everyone extremely well. Food is of a high standard and there are plenty of activities for the residents. The staff are all very helpful and knowledgeable, they always have time for you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rosemary R (Daughter of Resident) published on 26 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring and affectionate care was given to my father the two months he was there which is the most important. However, as I live abroad, I would have appreciated email response and it to be frequent. I wrote emails and they were not answered. The food could have been more exciting, home-made and
more varied. I would have expected decaffeinated coffee and tea which hydrates as opposed to normal tea and coffee which does not. I asked for apple juice to be given to my father to encourage him to drink more so as to avoid renal infections and this was not followed through in my absence.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gill G (Daughter of Resident) published on 26 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't thank Crossways enough for their care and compassion in looking after my dad who dies on the 13th May. Thanks to all the staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sue S (Daughter of Resident) published on 23 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father stayed at Crossways after a hip fracture. The care he received was very good and the staff were kind and helpful. As he has some dementia, it would have been helpful if managers had volunteered more info on how he was doing, we could plan for him to come home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Caroline R (Daughter of Resident) published on 14 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Crossways has been absolutely amazing could of asked for a better home, every staff member is so caring and lovely we are really pleased with the service.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Doug T (Partner of Resident) published on 28 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner was resident at Crossways for about 9 months and I visited her nearly every day.
Throughout all this time she was bed bound and totally dependent on her carers.
She was always made comfortable and her personal hygiene and care was of the highest standard.
All this was enveloped in a general
atmosphere of care and respect for her as a person by an outstanding team of dedicated staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carol W (Daughter of Resident) published on 28 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Crossways for four years and I have been a regular visitor all that time. Our experience has always been very positive. Following a stroke, my mother had great difficulty communicating; I was reassured from the start that a great many of the carers had worked there for a
long time and agency staff were rarely used. The majority of the carers there when she moved in were there to say goodbye when she passed away. They all built a wonderful relationship with her and catered for all her needs, all through getting to know her very well as an individual. I also witnessed this with the other residents. The management was very efficient and professional and always approachable. Managers were an integral part of the caring approach of the home and were very involved in day to day caring; often having residents sat in the office with them. I will miss going to visit Mum but get comfort in the knowledge that she was in such caring hands right through to the end.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David S (Husband of Resident) published on 28 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife who suffered from Parkinson Dementia was a resident in Crossways Nursing Home for about one and a half years until she died in September 2018. Throughout her time there the service provided by the management and staff was exemplary.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christine G (Daughter of Resident) published on 24 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff were friendly and management supportive. Last 5 days our mum was with us, my brother, sister and I were permitted to stay all the time with her. Their end of life care was great even though we wanted to do as much as we could, they assisted and advised when needed.
My mum had a happy stay there
and had the favourites that made her laugh and held her hand and understood her behaviour.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Leslie C (Husband of Resident) published on 30 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Crossways provided exceptional care and looked after my wife with love and care up until she passed away. We extremely grateful for this.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John R (Son of Resident) published on 6 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been rejuvenated since her stay at Crossways. Thanks to the manager and all the staff, who cared for her. Being deaf can be difficult in this environment but this was soon overcome by brilliant friendly staff. Thanks from Mum and our family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J L (Daughter of Resident) published on 22 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a series of falls at her home, even with carers and family visiting, mum was still left on her own some part of the day so mum moved into Crossways Nursing Home. It was good to know that she was safe, well cared for and had other people around to talk to. Her room and the food were very good
and if the weather permitted would sit out in the garden. The staff would organise activities and every month we were sent a newsletter with photos and also information about hairdresser, GP visits etc. When visiting, staff were very informative and take the time to have a chat about mum. The staff were very kind and caring. I would highly recommend Crossways.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Peter S (Son of Resident) published on 30 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff at Crossways were kind, pleasant and helpful.
Nothing was too much trouble.
Mum, who never ever wanted to go in a home, arrived at Crossways after being discharged from hospital after a fall and settled well.
Mum slept well, enjoyed the food and attention she was shown.
She was always clean
and tidy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 10.0 (9.961)

Overview of Review Score

The Review Score of 10 (9.961) out of 10 for Crossways Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.961 for Crossways Nursing Home is calculated as follows: ( (248 Excellents x 5) + (10 Goods x 4) ) ÷ 258 Ratings = 4.961

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Crossways Nursing Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Dec 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Sarah

Sarah Stacey

Job Title: Home Manager

Joined: 2010

Our team is headed up by Sarah Stacey, who has been in the care industry for twenty years. She joined Crossways in 2010 as the Business Manager and became the Home Manager in 2014. Sarah strives to ensure the effective delivery of high holistic person-centred care in a safe environment. She leads by example and works with a dedicated team to provide high standards of care in a homely and happy environment. She has always maintained good relationships and works with the local authority and Sutton Clinical Commissioning Group. Sarah is the nursing home representative for Sutton.