Crossways Nursing Home

17 Overton Road, Sutton SM2 6RA
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10 70 Reviews
  • Crossways Nursing Home, Sutton
Crossways Nursing Home is a 'home from home' provider of 24-hour nursing care. A team of skilled carers takes pride in person-centred methods, for both short and long-term needs, with respite care arranged subject to bed availability. The home has a CQC rating of overall 'Good' with an 'Outstanding' in Well-led (December 2021).

Situated in a quiet, leafy area of Sutton adjacent to a small park, residents are a 15 minute walk from Sutton mainline station and on the S4 and 470 bus routes. Accommodation is provided in two twin bedded and thirty-six single rooms, nineteen of which have en suite facilities. The home has four well-equipped bathrooms, one shower room and separate WC.

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Care Provided by Crossways Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Cross Care Services Ltd
  • Person in charge
  • Sarah Stacey (Registered Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 3

Funding & Fees Guide for Crossways Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,300 – £1,650
    • Self-Funded Residential Dementia Care £1,300 – £1,650
    • Self-Funded Nursing Care £1,300 – £1,650
    • Self-Funded Nursing Dementia Care £1,300 – £1,650
    • RESPITE Self-Funded Residential Care £1,300 – £1,650
    • RESPITE Self-Funded Residential Dementia Care £1,300 – £1,650
    • RESPITE Self-Funded Nursing Care £1,300 – £1,650
    • RESPITE Self-Funded Nursing Dementia Care £1,300 – £1,650
  • (these prices are only a guideline, please contact Crossways Nursing Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please contact the team to schedule a visit to Crossways Nursing Home.


  • Parking

  • Plenty of free street parking outside the home.


Crossways Nursing Home Reviews (70)

Total of 70, showing 61-70
10

Crossways Nursing Home has a Review Score of 10 (9.961) out of 10, based on 22 reviews in the last 2 years. Over all time Crossways Nursing Home has 70 reviews.

Overall Experience

  • 65
  • 5
  • 0
  • 0
  • 0

Date Published

70
6
8
22
48

Review from Val H (Daughter of Resident) published on 6 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father of 93 had a fall back in October 2016 and after a month in hospital was sent to Crossways for rehabilitation. He has had a slow recovery but with the help of staff, nurses and physiotherapist he has gained strength. He has felt very much at home and will be sorry to leave as we have decided
to move him closer to home in Dorking. Congratulations to all the staff who have helped him on his way to recovery. Thank you.

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Review from Mary K (Resident) published on 1 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers and therapists were kind, helpful and very friendly. There was a lovely atmosphere and effort was made to make it feel like Christmas. There was always someone popping in to make sure everything was ok. If ever I had to go to a nursing home, this would definitely be the one I'd choose.

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Review from C W (Friend of Resident) published on 12 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have visited many residents in this home over many years and they have maintained a very high standard of care. Whilst staff come and go they are generally very welcoming, caring and treat the residents with dignity and respect their privacy. I have recommended this home to others who need nursing
care.

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Review from Lorna G (Daughter of Resident) published on 12 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Crossways has looked after my mum since June 2016. They have always treated her with the utmost respect and care for her really well and we are so pleased that we found Crossways.
The home is well decorated and my mums room is light, airy and comfortable. She enjoys the varied food just wishes there
was more of it.

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Review from Pamela P (Wife of Resident) published on 19 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been treated with courtesy and care since his admission in February 2016. I would like to thank all the management, nursing staff, carers, kitchen staff etc. for their unfailing patience and good humour at all times.

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Review from Jean P (Daughter of Resident) published on 18 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been cared for at Crossways Nursing Home for six weeks respite after fracturing her hip and then later for eleven months full-time nursing care due to dementia. During these times she has been looked after very well, especially at the end of her life when she was made comfortable, dying
peacefully. The staff at Crossways have always been supportive of me as my mother's next of kin.

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Review from Christine B (Daughter of Resident) published on 8 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father went into Crossways Nursing Home for end of life continuous care with terminal cancer. The family spent every day with him for many hours each day. The care was so very good, the staff were so kind, respectful and treated my father with gentleness especially, lifting him in the hoist and repositioning
him in the bed and wheelchair. They managed his pain and made him comfortable at all times. While he had an appetite he loved the food which was delicious well cooked and suitable for my father who sometimes had difficulty chewing. Everyone from the cleaning lady, the office staff, kitchen staff, care staff and medical staff, all treated my father and us the family with kindness, dignity and respect.

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Review from Judith E (Daughter-in-law of Resident) published on 30 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful kind and compassionate care home. The staff are very caring and a member of the management staff are always on duty to answer any concerns of care and help we needed.

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Review from Pam H (Daughter of Resident) published on 18 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In the two and a half years of being connected to Crossways Nursing Home I experienced the high standard of care afforded to the residents, and in particular my mother. The support of the management and all the staff was second to none. The friendliness and support given on a regular basis was invaluable.


The

management were as approachable as any other member of the staff, which is so important to relatives of the residents, and to enable them to leave the premises feeling assured that there loved ones were genuinely cared for with humanity.


Any concerns one may have, in any manner, were addressed immediately and dealt with, if necessary.


As far as I am concerned, the Crossways Nursing Home are an extremely good example of how all care homes should aspire to be.


Excellent!


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Review from Gwyneth P (Resident) published on 29 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I spent 15 days as a rehabilitation resident following discharge from hospital after a car accident. During my stay I had three different rooms. The first was cold and a bit noisy being next to a staff equipment/supply room, the second better but washing facility was a very small washbasin and no mat
for spilled water, so slipping on the wood effect flooring. The third room with excellent en suite and good decor and comfortable chairs. All staff were pleasant, kind and attentive. The food variable, sometimes delicious and piping hot, other times adequate but always vegetables including cabbage, depending on chef on duty.

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Current Review Score: 10.0 (9.961)

Overview of Review Score

The Review Score of 10 (9.961) out of 10 for Crossways Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.961 for Crossways Nursing Home is calculated as follows: ( (248 Excellents x 5) + (10 Goods x 4) ) ÷ 258 Ratings = 4.961

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Crossways Nursing Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Dec 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

Sarah

Sarah Stacey

Job Title: Home Manager

Joined: 2010

Our team is headed up by Sarah Stacey, who has been in the care industry for twenty years. She joined Crossways in 2010 as the Business Manager and became the Home Manager in 2014. Sarah strives to ensure the effective delivery of high holistic person-centred care in a safe environment. She leads by example and works with a dedicated team to provide high standards of care in a homely and happy environment. She has always maintained good relationships and works with the local authority and Sutton Clinical Commissioning Group. Sarah is the nursing home representative for Sutton.