Cumberland

67 Whitford Gardens, Mitcham CR4 4AA
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9.7 39 Reviews
  • Cumberland, Mitcham
Cumberland care home is a homely and inclusive care home delivering quality residential, dementia and nursing care for older people.

The team takes a person-centred care approach, placing great emphasis on personal dignity and providing as many opportunities as possible for those with dementia to live independently. They get to know each new resident, from their physical needs to their personality, to create care and lifestyle plans that are unique to them.

Cumberland has activity and sensory rooms, a comfortable lounge and inviting outdoor spaces that are wheelchair accessible. The home maintains strong links with the local community, often inviting local schools, churches and other groups to take part in social events.

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Care Provided by Cumberland

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 56 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Other Care Provided
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Portia Nleya (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (56)
    • Single Rooms with ensuite Wet Room (53)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Cumberland

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,427
    • Self-Funded Residential Dementia Care from £1,517
    • Self-Funded Nursing Care from £1,667
    • Self-Funded Nursing Dementia Care from £1,757
    • RESPITE Self-Funded Residential Care from £1,637
    • RESPITE Self-Funded Residential Dementia Care from £1,727
    • RESPITE Self-Funded Nursing Care from £1,877
    • RESPITE Self-Funded Nursing Dementia Care from £1,967

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • Access to gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Cumberland to find out the exact price for your requirements)

Facilities

  • Gardens
  • Ground Floor Accommodation only
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Parking

  • on-site


Cumberland Reviews (39)

Total of 39, showing 1-20
9.7

Cumberland has a Review Score of 9.7 (9.733) out of 10, based on 18 reviews in the last 2 years. Over all time Cumberland has 39 reviews.

Overall Experience

  • 27
  • 11
  • 0
  • 1
  • 0

Date Published

39
0
2
18
21

Review from R H (Husband of Resident) published on 16 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my wife regularly and am very satisfied with the care and treatment given by your staff. Thank you very much.

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Review from T S (Daughter of Resident) published on 12 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father is well looked after. The staff are all friendly and helpful. They understand my Father's been and are happy to do what they can to make him comfortable. Overall very happy with the care he is receiving.

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Review from Dennis T (Husband of Resident) published on 14 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife is well looked after by friendly staff here. She has a nice room, which we have decorated with some pictures and toys. Personal care, food and transport around the home in a wheelchair are all good. The staff make an effort to entertain residents and there is always a nurse around.

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Review from David S (Brother of Resident) published on 30 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care being given to my brother. He seems happy also with the care.

Reply from Reviews Team, Reviews Team at Cumberland

Thank you very much for taking the time to leave us feedback about your experience.


We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


Thank you for your time.


Many thanks, the Care UK team


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Review from C Y (Niece of Resident) published on 25 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I attended the Xmas party with my aunt, she really enjoyed it. The staff are always friendly and caring. Always happy to answer questions and provide info on my aunt. I visit regularly and I'm always greeted by whoever I see on the way to my aunt's room. I haven't commented on the activities as my aunt
doesn't always want to get involved.
Overall I would recommend this care home.

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Review from Z D (Wife of Resident) published on 24 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with the care my husband receives from everyone in the care home.
He is treated with dignity and respect for his wishes. I know that he is very happy and settled in the care home and thank everyone at Cumberland care home for their time, patience and care.
My only request/wish
would be that he had a better view from the window.

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Review from James W (Brother of Resident) published on 14 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my sister and when she went into the home she was not in good health. In the year she has been in great shape and spirits and very well looked after. The staff are very good and very pleasant.

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Review from Fiona C (Daughter of Resident) published on 8 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Cumberland are exceptional; they take the time with each resident to work out an individual care plan, and this can be changed if they need specific care, along with evaluating it regularly.
The staff are always friendly and attentive.
Overall, this care home is run to a very high standard.

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Review from K P (Daughter of Resident) published on 18 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so happy with the care my father receives from all the staff.
Everyone is extremely caring with Dad and seem to understand his needs, even though he is a very private person.
They treat him with dignity and compassion and also offer us, as relatives, compassion and empathy when we go through
difficult times.
Care home is very homely, yet professional and very clean.
Unable to really comment on activities as Dad hasn’t wanted to get involved just yet. However, he did go to the recent BBQ and had an excellent time. He absolutely loved the musician and it was wonderful to see Dad outside enjoying the music and even dancing (sitting) with the staff.

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Review from Christine K (Daughter of Resident) published on 28 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in the Cumberland since May, and we could not have asked for nicer, kinder staff. They are so lovely to my mum, and that gives us peace of mind. They are all very nice, but one in particular, he treats the residents with so much kindness and affords them the dignity they deserve - all
of the residents love him.
The management team are all so kind and helpful in every way as well.
Thanks to another member of staff, my mum is finally drinking smoothies which are good for her as she doesn’t really eat properly!

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Review from K K (Daughter of Resident) published on 15 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to all the staff at Cumberland for the amazing care that you provide for our mother and up until recently our late father. In the last few weeks and days of our father's life, we were very grateful for the care and support not just to him but also to us as relatives. I am fully aware of all
the work your staff have been doing to support us in such a difficult time and we really appreciate it. The end-of-life care provided was amazing and special. Also the care and support to my mother who remains in your care. The staff at Cumberland deserve a special mention. They're amazing!

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Review from M S (Aunt of Resident) published on 15 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nephew and I are very pleased to see our relative looking well and no complaints so far. Thank you for taking care of him so well. God bless you all.

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Review from Stuart A (Son-in-law of Resident) published on 7 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The difference is the staff, everyone and I mean everyone has been fantastic in the care they have shown. The improvement in my father-in-law has been incredible. A massive thank you to the manager and her team for the care they provide.

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Review from Lynne G (Niece of Resident) published on 22 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was only in the home for a few months but I was able to visit her weekly. She was happy, contented and comfortable. The home was clean and the residents had a choice of meals at lunch times. She got on well with the staff who were friendly and helpful. I was happy with the standard of care
she received. The cleanliness and care she received were of a very good standard.

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Review from S B (Daughter of Resident) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cumberland really provides well-produce that regularly shows wellness and normality to the environment, which enables a balance of wellness to retain all tasks completed, at all times, producing to, regarding nothing less of situational aspect or how much effort has to be applied to achieve/remain and
maintain the standard of delivery of well care and maintaining.
The staff show much well-thought and produce the integration of all noted elements and reflect this in a naturalistic and enabling, kind manner. Many regards and thanks.

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Review from Paul E (Nephew of Resident) published on 2 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I was very pleased with the overall standard of the home’s facilities, cleanliness and care for my aunt. Although her stay was quite short, some three months, she seemed comfortable and contented. She had adjusted to being away from her own home and had developed a good rapport with some staff members.
I attended an informative family meeting, albeit on the day that my aunt subsequently died in hospital. The staff responded well to handling the situation. Thanks.

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Review from Carlton R (Nephew of Resident) published on 2 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle is 85 with prostate cancer and many other complaints. The care home staff at Cumberland Nursing Home are very helpful and friendly. My uncle is very happy with his accommodations, it is kept very clean. The food is excellent and served hot. Last month, my uncle caught an infection, quick thinking
staff at the care home took him to hospital where they found he had sepsis and was able to treat it quickly.
Many thanks to the manager for advising me that Uncle is on his way to hospital and quick thinking staff for saving Uncle's life.

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Review from John B (Son of Resident) published on 28 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into the home as her care needs increased. The staff took time to help her settle by talking to her and finding out what she liked. The care they gave her was second to none.

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Review from Kayla M (Granddaughter of Resident) published on 27 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Staff lack training. Not caring, and shows no sensitivity to the resident, my grandad. The staff was never available and seen more chatting socially than dealing with the residents. Weekends are the worse, no one is around.
They don't provide the service they advertise, very disappointed from the interim.
Unfortunately, my grandad died whilst in their care of being there for just 3 months. Total cover-up as expected.

Reply from Samantha Debenham, Personal Assistant at Cumberland

Thank you for taking the time to write a review however we are sorry to hear that this is how you feel about your experience with Cumberland care home. We are aware that Care UK's complaints team are dealing with your concerns, and this is therefore being discussed and dealt with privately.


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Review from A F (Son of Resident) published on 18 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff have been very helpful and responsive. I live abroad and must rely on staff at Cumberland Care Home to be family for her when I cannot be there. Everyone I have encountered, both while abroad and visiting here, have been very friendly and helpful and truly caring about my mum. They help facilitate
Skype calls and sit with Mum to interpret for her during the call. All this is very reassuring to me and my family since we live so far away. Cumberland has been a lifesaver to my mum and all of us. Especially appreciative of one member of staff's help and support!

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Current Review Score: 9.7 (9.733)

Overview of Review Score

The Review Score of 9.7 (9.733) out of 10 for Cumberland is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.733 for Cumberland is calculated as follows: ( (159 Excellents x 5) + (48 Goods x 4) + (2 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 210 Ratings = 4.733

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cumberland is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Jan 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (89)

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Meet the Team (1)

Portia

Portia Nleya

Job Title: Home Manager

Joined: 2022

My favourite part of each day is when l do my morning and afternoon walk around, talking to residents, asking how they slept and checking how my team is doing and checking whether they have any concerns. At lunchtime, I enjoy seeing food trollies going to the units and observing residents enjoying their meals.


Every day in the home is different and I enjoy seeing residents adjust to the new environment and when they get better, seeing families smile after visits. I also have the joy of supporting and watching new staff learn and adapting to new ways of working.


Frequently Asked Questions about Cumberland

What types of Care is Cumberland registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Cumberland provide?

Palliative Care & Separate Specialist Dementia Care Unit are other types of care provided.

How many Rooms does Cumberland have?

There are 56 Single Rooms.

What are the Facilities & Services at Cumberland?

Smoking not permitted, Ground Floor Accommodation only, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Cumberland to the centre of Mitcham?

0.1 mile(s) as the crow flies, distance by road may be significantly further.