Cumberland

67 Whitford Gardens, Mitcham CR4 4AA
Submit a Review
9.7 39 Reviews
  • Cumberland, Mitcham
Cumberland care home is a homely and inclusive care home delivering quality residential, dementia and nursing care for older people.

The team takes a person-centred care approach, placing great emphasis on personal dignity and providing as many opportunities as possible for those with dementia to live independently. They get to know each new resident, from their physical needs to their personality, to create care and lifestyle plans that are unique to them.

Cumberland has activity and sensory rooms, a comfortable lounge and inviting outdoor spaces that are wheelchair accessible. The home maintains strong links with the local community, often inviting local schools, churches and other groups to take part in social events.

Show Cumberland on the Map

Care Provided by Cumberland

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 56 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Other Care Provided
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Portia Nleya (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (56)
    • Single Rooms with ensuite Wet Room (53)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Cumberland

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,427
    • Self-Funded Residential Dementia Care from £1,517
    • Self-Funded Nursing Care from £1,667
    • Self-Funded Nursing Dementia Care from £1,757
    • RESPITE Self-Funded Residential Care from £1,637
    • RESPITE Self-Funded Residential Dementia Care from £1,727
    • RESPITE Self-Funded Nursing Care from £1,877
    • RESPITE Self-Funded Nursing Dementia Care from £1,967

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • Access to gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Cumberland to find out the exact price for your requirements)

Facilities

  • Gardens
  • Ground Floor Accommodation only
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Parking

  • on-site


Cumberland Reviews (39)

Total of 39, showing 21-39
9.7

Cumberland has a Review Score of 9.7 (9.733) out of 10, based on 18 reviews in the last 2 years. Over all time Cumberland has 39 reviews.

Overall Experience

  • 27
  • 11
  • 0
  • 1
  • 0

Date Published

39
0
2
18
21

Review from Anna G (Daughter of Resident) published on 28 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we have all been really impressed with the care that our mum has received at the Cumberland Care Home. The staff are so friendly, kind, caring and patient. We were always kept up to date with how Mum had been every time we visited. Everything about the Cumberland was so good. The food was
always fresh and tasty which Mum enjoyed. Transfer was only because of distance, would love to have moved it nearer to us all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gill R (Daughter of Resident) published on 9 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can honestly say that I have been astounded by the care my mother received at Cumberland Care Home. Staff have managed to be friendly and professional.
We are over the moon that Mum has finally settled in. Too many bad cases at care home facilities, just a huge shout out for all the things you do
well!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Raymond J (Son of Resident) published on 25 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good standard.
Polite staff.
Good food.
Very good care home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M B (Daughter of Resident) published on 16 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful home for residents. I am so happy with the care my mum receives. She is comfortable and so much more improved since coming to Cumberland Care Home. The manager and all the staff are lovely and friendly.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Karen R (Daughter of Resident) published on 8 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very pleased with Cumberland. My dad was very poorly when he first went in from hospital. They have given my dad an extra four years. I will be forever grateful.
They could do with more entertainment and maybe a small walking group for the residents who can walk with team and members. They
have the cricket green seats.

Reply from Samantha Debenham, Personal Assistant at Cumberland

Thank you so much for your kind words about Cumberland and the improvements to your dad’s health since joining us at the care home – we’ll make sure these are passed onto the whole care team who will be very happy to hear your lovely feedback. Although we have continued to run a wide range of daily activities for residents that they can all enjoy, we have been limited until recently because of the pandemic by where we can go safely. However, now we are all able to get out and about more, we will certainly make sure we plan some walking activities and try to encourage more residents to join in and form a regular group as this is a great idea. Thank you again for taking the time to submit your testimonial, and please don’t hesitate to let us know at any time if you have any other comments or suggestions.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sue I (Daughter of Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was at the Cumberland for over 5 years. During that time, she was given outstanding care by the staff in a very loving manner. She particularly enjoyed taking part in the activities of which there were many. I was always made to feel welcome during my visits. Would highly recommend this care
home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sue G (Daughter of Resident) published on 2 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can finally sleep at night knowing my mum is in the best hands, all the staff at the Cumberland are all lovely and caring, my mum looks happy on our visits. I can't ask for anything better.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H C (Daughter of Resident) published on 14 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and kindness of all the staff at Cumberland have been truly amazing. I feel dad is looked after extremely well and care for with dignity and respect. I have good communication with the staff who keep me updated on how dad is and I love coming to visit. Thank you, Cumberland.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P C (Son of Resident) published on 9 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I attended my mum's 103rd Birthday celebration and was extremely pleased with the effort made by the staff, (especially in these difficult times) to make it a happy and memorable occasion. We had Mum's favourite music playing, decorations and they made a beautiful tasty cake for her. Thank you, everybody.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L L (Son of Resident) published on 21 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very professional staff and very caring.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A S (Wife of Resident) published on 7 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband came to Cumberland from hospital in quite a distressed state. He has settled well now due to the kind attention from staff.
He has Alzheimer's, severe arthritis and is incontinent so needs a lot of help, which he gets.
The quality of his food is generally fine, but rather boring. He seems
to get no fruit which he likes.
It would be good if he could be taken out of his room sometimes to be with people, maybe for a musical event for example.

Reply from Samantha Debenham, Marketing Support Administrator at Cumberland

I am incredibly happy to hear that your husband has settled into Cumberland so well and I am delighted to read your comments and see your excellent scores, particularly for the team at the home. I understand that, due to your husband’s physical requirements, it can be difficult for him to move around the home, even with the aid of the team, but of course we will always try our best to make sure he is included where possible. I understand from our lifestyle and care team that your husband is also able to take part in a number of one-to-one activities which he enjoys. In regards to the fruit, we do provide snacks, including fruit, for all residents three times a day and I believe that you have now been able to speak to the home manager and that we are making sure that this includes some fruit that your husband particularly likes. Thank you again for your taking the time to submit your review, and please do let us know now or at any time in the future if you have any comments, questions, issues or requests, and we’ll be happy to help.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D H (Wife of Resident) published on 9 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband arrived at Cumberland early September and to be honest I was very concerned about nursing and care homes due to things I heard in the media about very poor care and neglect. However, so far the staff, care and environment at Cumberland are professional and attentive. The staff listen to relatives
and respond very quickly. We, as a family, are happy with Cumberland and hope they can have from good to outstanding. More money into the budget would be worth looking into to help with moving forward.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K F (Regular Volunteer) published on 1 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited a resident at Cumberland home in Mitcham. I have been doing so for 8-9 years. I was impressed by the care staff and how they delivered care to this resident They were attentive, pleasant and showed passion for their work. I felt the resident's mental health had improved from previous visits.
I put this down to the nurses interaction and care. The manager showed strong care leadership.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julia S (Daughter of Resident) published on 8 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been a resident for the past five months. From the very first time we visited the home we were welcomed by all the staff. The staff deliver a high standard of care and are always very cheerful. It is difficult for a family member to move into long term care, but this has been made easier
by the care and concern of all the staff, not only for my father but for my mother and the rest of our family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C D (Brother of Resident) published on 7 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am a regular visitor to the Cumberland Care Home to see my brother, I think the care home is well run, clean and tidy. The staff have to deal with a variety of residents, all with their own particular problems, sometimes staff shortages and the need for many residents needing one to on supervision.
The need to physically handle the transportation of most residents, for dining and personal requirements, adds to the pressure on the staff.


Even so I see a lot of personal reaction between the staff and residents which makes the residents feel more comfortable, and a happy environment under the circumstances that prevail. I have one other observance that is : My brother has besides his dementia, hearing difficulties, requiring hearing aids, the hearing loss is caused by the noise during working life on large printing presses. He is still able to communicate but I find the staff are not trained to cover that part of his condition, of checking the batteries or the servicing of the hearing aids, thereby restricting his participation in some of the activities in the home or communication in general, unless I do it myself.
Maybe this is something that should be renewed??
Being of an older age myself, with my own mobility difficulties I see how difficult it is for my own family and the staff to relate to the needs and thoughts of elderly residents.
I only visit for short periods of time, the home runs 24 hours a day but I appreciate the efforts made by the staff doing a very difficult job looking after my brother and the rest of the residents.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M Y (Husband of Resident) published on 1 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident at Cumberland for 10 months. It has taken some time to realise what a difficult task the nurses and carers have to do hour after hour, shift after shift. They carry out their duties most professionally and with the utmost respect for their charges and with kindness and good
humour. The management, admin and support staff also impress carrying out their duties to residents and visitors with respect, kindness and always with a warm welcoming smile. I thank them all for easing my wife (and me) through this last difficult period of our lives together.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Margaret J (Wife of Resident) published on 30 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found clean and pleasant surroundings on every visit. We have observed patients being treated and fed where necessary with dignity and kindness. My husband has one to one 24 hour care and we have never found him unattended when we visit.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Beryl G (Wife of Resident) published on 24 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After looking at several care homes I was recommended the Cumberland in Mitcham. It was the best decision I ever made. My husband is happy and settled in right away. The staff are caring and helpful. Myself, my daughter and son are always made welcome and offered tea/coffee. Although it was a hard decision
to make putting my husband into care after 57 years of marriage it was effecting my health caring for him (I am 83 years old) At least I know my husband is well looked after and is happy that is my main concern.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sasha H (Daughter of Resident) published on 16 November 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My siblings and I are all very happy with the Cumberland as a home to our father, who has fronto-temporal dementia. It is friendly, welcoming, clean and well-run. The staff offer a range of activities for the residents to participate in, and we are particularly impressed by their community engagement
events and events for families to join in with. The staff seem to genuinely care about our father and it is nice to see how they interact with him. Overall I get the impression that this home is always trying to improve and if there are any problems, they are dealt with quickly and efficiently. We very much hope that our father will be able to stay at this home until the end of his illness.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.7 (9.733)

Overview of Review Score

The Review Score of 9.7 (9.733) out of 10 for Cumberland is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.733 for Cumberland is calculated as follows: ( (159 Excellents x 5) + (48 Goods x 4) + (2 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 210 Ratings = 4.733

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cumberland is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Jan 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (89)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Portia

Portia Nleya

Job Title: Home Manager

Joined: 2022

My favourite part of each day is when l do my morning and afternoon walk around, talking to residents, asking how they slept and checking how my team is doing and checking whether they have any concerns. At lunchtime, I enjoy seeing food trollies going to the units and observing residents enjoying their meals.


Every day in the home is different and I enjoy seeing residents adjust to the new environment and when they get better, seeing families smile after visits. I also have the joy of supporting and watching new staff learn and adapting to new ways of working.