Barchester Derham House Care Home

Harwood Hall Lane, Upminster RM14 2YP
Submit a Review
9.7 89 Reviews
Situated in beautifully maintained grounds in the outskirts of Upminster, Derham House gets the best of both worlds; plenty of local amenities yet within easy reach of London, Lakeside Shopping Centre and the beaches at Southend on Sea.

Derham House provides first-class 24-hour nursing care and residential care, alongside expert care for people living with dementia in the Memory Lane Community.

The team of highly-qualified and attentive staff focus on the individual needs of residents with tailored care plans for each person. They are dedicated to achieving the best results across the board - including cooking, hospitality and organising activities and regular music therapy sessions for residents.
... Read more
Show Barchester Derham House Care Home on the Map

Care Provided by Barchester Derham House Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 65 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Sharon Osborne (Senior General Manager)
  • Admission Criteria
    • Self funding, Social Services and Continuing Health Care
    • Ages 65+
  • Room Information
    • Single Rooms (65)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2016
    • Number of floors: 1

Funding & Fees Guide for Barchester Derham House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,700
    • Self-Funded Residential Dementia Care from £1,700
    • Self-Funded Nursing Care from £1,700
    • Self-Funded Nursing Dementia Care from £1,700
    • RESPITE Self-Funded Residential Care from £1,700
    • RESPITE Self-Funded Residential Dementia Care from £1,700
    • RESPITE Self-Funded Nursing Care from £1,700
    • RESPITE Self-Funded Nursing Dementia Care from £1,700

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Derham House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Barchester Derham House Care Home Reviews (89)

Total of 89, showing 21-40
9.7

Barchester Derham House Care Home has a Review Score of 9.7 (9.687) out of 10, based on 22 reviews in the last 2 years. Over all time Barchester Derham House Care Home has 89 reviews.

Overall Experience

  • 71
  • 12
  • 4
  • 1
  • 1

Date Published

89
9
11
20
69

Review from D D (Resident) published on 17 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very helpful.

Reply from Crina Lee, General Manager at Barchester Derham House Care Home

Thank you for your lovely comments, it means a great deal to everyone at Derham House, it's our pleasure to support and care for you and we will continue to do everything we can to offer the highest standards of care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M B (Daughter of Resident) published on 17 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mostly we are happy with the care just occasionally a few small issues.

Reply from Crina Lee, General Manager at Barchester Derham House Care Home

Thank you for your lovely comments, it means a great deal to everyone at Derham House, it's our pleasure to support and care for your loved one and we will continue to do everything we can to offer the highest standards of care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from V A (Sister of Resident) published on 3 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home, all staff are extremely nice, polite and more importantly, they are very caring with the residents. The manager is absolutely amazing, second to none. The home is clean and well-attended in all areas. My sister can't be in a better place. Thanks to everyone for looking after my
sister so well.

Reply from Crina Lee, General Manager at Barchester Derham House Care Home

Thank you for your lovely comments, it means a great deal to everyone at Derham House, it's our pleasure to support and care for your sister and we will continue to do everything we can to offer the highest standards of care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A B (Daughter of Resident) published on 29 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Very poor experience during respite stay! First experience of the care home. My mother will not be returning for further respite. The initial visit appeared reasonable but unfortunately fell very short during her stay.

Reply from Feedback Team, The Feedback Team at Barchester Derham House Care Home

Thank you for taking the time to leave a review on your mum's respite stay at Derham House, we do appreciate all feedback that is shared with us. We are aware that concerns were raised with the home and these have been looked into and further communication has been shared with you by our General Manager and Regional Director to reassure you. If you do have any outstanding concerns you would like to raise with us please do contact us on: feedback@barchester.com for further support. Kind Regards Barchester's Customer Feedback Team


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Suzanne H (Daughter of Resident) published on 28 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the care that my mum receives from the home. Being all on one floor is perfect for safety and access for my mum to walk around. They have access to a garden courtyard as well as the fields surrounding. All the staff are wonderful, always friendly and caring not only to my mum but to myself
and all the visitors. They provide plenty of activities and stimulation for the residents. I know that my mum is safe and cared for.

Reply from Michael Kenny, CRM at Barchester Derham House Care Home

Thank you for your kind comments and feedback, they mean a great deal to the team here at Derham House and we will continue to work hard and do what we can to offer the very best care and support for our residents.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mark C (Son of Resident) published on 1 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are really grateful for the continued care, love and assistance that all the staff have provided for our mum. We could not have wished for a place like home than Derham House Care Home. We thank you for all the continued support you have shown.

Reply from Michael Kenny, CRM at Barchester Derham House Care Home

Thank you for your lovely comments, they mean a great deal to the team here, and we will be sure to pass them on. It was our privilege to care for Mum here at Derham House and if there is anything we can do to help please do reach out.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Yvonne W (Daughter of Resident) published on 1 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Derham House Care Home since May 2022. She has thrived since being there. She has gained weight and is much more alert. She has made friends and always says how much she enjoys her meals. The staff are fantastic, very caring and attentive to everyone's needs. I have no hesitation
in recommending Derham House.

Reply from Michael Kenny, CRM at Barchester Derham House Care Home

Thank you for your lovely comments, it means a great deal to everyone at Derham House, it's our pleasure to support and care for Mum and we will continue to do everything we can to offer very the highest standards of care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G D (Son of Resident) published on 9 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother spent nearly two months in Derham House Care Home, initially for respite care. She was treated kindly, efficiently and with respect. I was impressed by the knowledgeable and empathetic approach of the management team. My mother liked going into the garden, but we had to ask for her to be helped
there. My mother found the 5 pm time for the evening meal too early.

Reply from Crina Lee, General Manager at Barchester Derham House Care Home

Thank you so much for the lovely review; your comments are extremely appreciated by all the staff at Derham House.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jackie R (Daughter of Resident) published on 27 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived at Derham House from March 2018 until her recent death in October 2022. She lost her mobility after breaking her hips and more recently experienced dementia related to Parkinson's disease. The staff and management have been wonderful. Living in Canada, it was important that I find a
place where I could have complete confidence in the staff to meet my mother complex needs. Not only did they meet her physical needs, they also showed her love and kindness. She would talk fondly of the Pinkie ladies who lead the activities while she was still able to participate in them. She also formed a special bond with several of the carers. Before the pandemic I used to visit my mother every four months and would spend many hours with her each day. I always saw the carers treat my mother and the other residents with kindness and respect. Just before my mother died, the nurse arranged for me to spend time with her via Skype and I got to spend two and a half precious hours with her.

Reply from Crina Lee, General Manager at Barchester Derham House Care Home

Thank you so much for the lovely review; your comments are extremely appreciated by all the staff at Derham House.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Samantha L (Daughter of Resident) published on 20 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were simply wonderful! The care... perfection! After an extremely difficult hospital experience, the support from Derham House was outstanding, for both my dad as a respite resident and also for our family. They allowed the transition back to life to be hassle-free, sorting everything out
with the doctors and medication. We had a holiday - we never imagined or dreamed was possible. We wouldn't have been more pleased choosing Derham House to get our dad back once again. Thank you; you have all been amazing.

Reply from Crina Lee, General Manager at Barchester Derham House Care Home

Thank you so much for the lovely review; your comments are extremely appreciated by all the staff at Derham House.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J H (Son of Resident) published on 7 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum spent 17 days at Derham House for respite care. This was her first experience of residential care. The interview and assessment process was professionally carried out. Mum was impressed by the standard of care provided by the excellent staff.

Reply from Crina Lee, General Manager at Barchester Derham House Care Home

Thank you so much for the lovely review; your comments are extremely appreciated by all the staff at Derham House.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joanne D (Niece of Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Derham House has been the most amazing place for my aunty's final weeks of life. The staff went above and beyond to give her the best care, love and support - nothing was too much for them. They treated her family so well - so welcoming. I know my auntie was in the best hands. I would totally recommend
Derham House!

Reply from Crina Lee, General Manager at Barchester Derham House Care Home

Thank you so much for the lovely review; your comments are extremely appreciated by all the staff at Derham House.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P T (Wife of Resident) published on 20 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Derham House ensured my husband was well cared for and received the appropriate care for his particular needs. I was kept well informed and involved in any changes to his care plan. The visiting GP demonstrated empathy and compassion as my husband approached the end of his life. Overall,
I highly recommend Derham House.

Reply from Crina Lee, General Manager at Barchester Derham House Care Home

Thank you so much for the lovely review; your comments are extremely appreciated by all the staff at Derham House.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nicola B (Regular Volunteer) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very welcoming and very friendly, especially two members in particular. The setting of Barchester Derham House Care Home is beautiful, with horses on arrival. Barchester Derham House Care Home was a lovely place, the residents were very happy and all very friendly. Everyone looked very
happy.

Reply from Crina Lee, General Manager at Barchester Derham House Care Home

Thank you so much for the lovely review; your comments are extremely appreciated by all the staff at Derham House.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A G (Son of Resident) published on 28 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Following Mum's hesitancy to enter a care home for the first time, we found Derham House very relaxing and a calming environment for her three week respite. At the end of this time, she was settled, relaxed and didn't really want to leave. The staff are really helpful and caring, and the manager is
very understanding and accommodating. We would recommend their facility for others to use.

Reply from Crina Lee, General Manager at Barchester Derham House Care Home

Thank you so much for the lovely review; your comments are extremely appreciated by all the staff at Derham House.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J S (Son of Resident) published on 18 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's care has been excellent from the very first day she arrived. The staff have always been very friendly and caring. We've all felt that mum has been very comfortable over the time she has been in here.

Reply from Crina Lee, General Manager at Barchester Derham House Care Home

Thank you so much for the lovely review; your comments are extremely appreciated by all the staff at Derham House.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J R (Husband of Resident) published on 29 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the care home very well equipped, clean and well decorated.
My wife is well looked after by caring staff and they always are very nice and pleasant to me and my wife.
Nothing is too much trouble for any of them. I feel that my wife is getting the best care available and it is much appreciated.

Reply from Crina Lee, General Manager at Barchester Derham House Care Home

Thank you so much for the lovely review; your comments are extremely appreciated by all the staff at Derham House.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C S (Respite Resident) published on 5 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Loved it! Thanks so much.

Reply from Crina Lee, General Manager at Barchester Derham House Care Home

Thank you for your kind words it is very much appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andrea Q (Daughter of Resident) published on 7 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum initially came to Derham House for 3 weeks of respite care during which time she settled well and is now a permanent resident. All staff are exceptionally friendly, professional and caring. The Activity Co-ordinators do an amazing job at organising a variety of activities to keep the residents stimulated
and socially engaged. The Deputy Manager is very approachable and responsive when dealing with any queries or concerns; always involves Mum to ensure her voice is heard. The home is set in beautiful grounds that are well maintained providing lovely outdoor areas that the residents and family regularly use. Going into a care home is not an easy decision for a family to make but my sister and I are happy in the knowledge that Mum is in a safe and caring environment.

Reply from Crina Lee, General Manager at Barchester Derham House Care Home

Thank you for the kind words of support, it is very much appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Janice R (Regular Volunteer) published on 8 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I take my dog every week as he is a therapy dog the residents love him and they look forward to his visit. It's lovely to see their faces. The staff are friendly and very professional and nothing is too much trouble for them.

Reply from Crina Lee, General Manager at Barchester Derham House Care Home

Thank you for the kind words of support, it is very much appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.7 (9.687)

Overview of Review Score

The Review Score of 9.7 (9.687) out of 10 for Barchester Derham House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.687 for Barchester Derham House Care Home is calculated as follows: ( (204 Excellents x 5) + (38 Goods x 4) + (10 Satisfactorys x 3) + (5 Poors x 2) + (2 Very Poors x 1) ) ÷ 259 Ratings = 4.687

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Derham House Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Jan 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (8)

Hugo

Hugo Ruela

Job Title: General Manager

Joined: 2020

I am a qualified nurse with years of experience working in a care home setting. I am passionate about providing a very high standard of care for residents under my care. As part of my role, I also support my team to ensure we deliver quality care.

I have an open-door policy for residents and families at Derham House.

... Read more
Patience

Patience Katsande

Job Title: Senior Nurse

Joined: 2019

My name is Patience Katsande and I am a registered nurse.

I qualified with a diploma in 2004.

I worked in Jersey Channel Islands for 14 years on dementia & rehabilitation wards.

I progressed through my professional practice attaining a clinical practice degree at the University of Southampton.

I joined Barchester in 2019 working as a senior nurse on our memory lane community.

I not only enjoy my responsibilities but I work to make a difference in other people’s lives.

Nursing is a part of me, not just a job.

... Read more
Ritica

Ritica Radulescu

Job Title: RGN

Joined: 2021

My name is Ritica,

I am a Registered General Nurse at Derham House. I joined Derham house in July 2021, and I have worked for Barchester since 2014.

My role is to ensure that all residents are provided with the best care, I am motivated, and responsible, and my goal is to promote wellness and quality care for residents, focusing on dignity, respect and choice.

... Read more
Kay

Kay Thompson

Job Title: Activity co-ordinator

Joined: 2019

I have worked in care over 12 years with 8 years’ experience in activities.
I am fully trained in dementia awareness also trained as a dignity champion.
I have been working here in Derham since March & I am enjoying my role here.

... Read more
Maria

Maria Wells

Job Title: Lifestyle Leader

Joined: 2015

I have been at Derham House, Barchester Health Care over three years, gaining a lot of experience and knowledge in the sector.
Working here at Derham house is a wonderful place, the staff are very welcoming.
I have worked as a care assistant in the past, but I have now extended my skills to an activity co-ordinator. I fully enjoy and love being with the residents making them happy each and every day.

... Read more
Andy

Andy Fillary

Job Title: Head of Maintenance

Joined: 2018

I am the Head of Maintenance at Derham House. I joined the team in 2018 and, since then, I have also taken on the role of Health & Safety Champion. It is my duty to keep the building in good repair and ensure everyone’s safety.
Derham House is a lovely home with beautiful scenery, and everyone who visits us is guaranteed a warm and welcoming hello.
I’m here to help in any way I can, and will always make time for a quick chat.

... Read more
Saida

Saida Stepanaviciene

Job Title: Head of Housekeeping

Joined: 2007

Saida has worked at Derham House from 2007. She started as a housekeeping assistant and now she manages the department. Thanks to Saida and her team of ladies in purple Derham House is proud of its reputation for cleanliness. Saida appreciated how important the home environment is for our residents and her team make a wonderful effort every day.

... Read more
Idris

Idris Bangbala

Job Title: Carer

Joined: 2019

Hi, my name is Idris and I am one of the Carers here at Derham House.

I became a Carer because there is nothing more rewarding than making a positive impact on someone's life and improving their happiness. Since working at Derham House I have enjoyed being part of this great team and getting to know the residents, I love putting a smile on their faces each day.

My family is very important to me and I want the families of each resident to know that I am caring for their loved one in the way that I would want my family cared for.

... Read more