Barchester Derham House Care Home

Harwood Hall Lane, Upminster RM14 2YP
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9.7 89 Reviews
  • Barchester Derham House Care Home, Upminster
Situated in beautifully maintained grounds in the outskirts of Upminster, Derham House gets the best of both worlds; plenty of local amenities yet within easy reach of London, Lakeside Shopping Centre and the beaches at Southend on Sea.

Derham House provides first-class 24-hour nursing care and residential care, alongside expert care for people living with dementia in the Memory Lane Community.

The team of highly-qualified and attentive staff focus on the individual needs of residents with tailored care plans for each person. They are dedicated to achieving the best results across the board - including cooking, hospitality and organising activities and regular music therapy sessions for residents.

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Care Provided by Barchester Derham House Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 65 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Sharon Osborne (Senior General Manager)
  • Admission Criteria
    • Self funding, Social Services and Continuing Health Care
    • Ages 65+
  • Room Information
    • Single Rooms (65)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2016
    • Number of floors: 1

Funding & Fees Guide for Barchester Derham House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,700
    • Self-Funded Residential Dementia Care from £1,700
    • Self-Funded Nursing Care from £1,700
    • Self-Funded Nursing Dementia Care from £1,700
    • RESPITE Self-Funded Residential Care from £1,700
    • RESPITE Self-Funded Residential Dementia Care from £1,700
    • RESPITE Self-Funded Nursing Care from £1,700
    • RESPITE Self-Funded Nursing Dementia Care from £1,700

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Derham House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Barchester Derham House Care Home Reviews (89)

Total of 89, showing 41-60
9.7

Barchester Derham House Care Home has a Review Score of 9.7 (9.687) out of 10, based on 22 reviews in the last 2 years. Over all time Barchester Derham House Care Home has 89 reviews.

Overall Experience

  • 71
  • 12
  • 4
  • 1
  • 1

Date Published

89
9
11
22
67

Review from Carly C (Friend of Resident) published on 8 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been coming to the home to sing to the residents for many years. I can honestly say it is the best home! The staff, activity ladies are amazing and work so hard. They can’t do enough for you and the residents, and you can tell this by the happiness and smiles on the residents faces. Derham House
your the best.

Reply from Crina Lee, General Manager at Barchester Derham House Care Home

Thank you for the kind words of support, it is very much appreciated.


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Review from Rita L (Resident) published on 24 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Situated away from cosmopolitan busy areas of Upminster, with great landscapes and countryside view, very close to nature, is this home - Derham House, Barchester. The management and staff of this beautiful home are so lovely, kind and supportive, no dull moment, always engaging, interesting and too
many activities to participate. their hospitality cannot be faulted. The meals are top of the range and very consistent.

Reply from Crina Lee, General Manager at Barchester Derham House Care Home

Thank you so much for the lovely review; your comments are extremely appreciated by all the staff at Derham House.


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Review from Jackie G (Daughter-in-law of Resident) published on 7 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident of Derham House for nearly a year and has settled in lovely. They give her high-quality care. The staff are outstanding, very responsive to Mum's needs and effective in care for her dementia needs. The staff keep us informed and updated. I feel the home is very well-led, and
I would highly recommend Derham House.

Reply from Crina Lee, General Manager at Barchester Derham House Care Home

Thank you for your kind words; your feedback is very much appreciated.


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Review from Y B (Resident) published on 26 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In all areas of the care home, they are extremely helpful, with full marks on care. I would recommend it to anyone.

Reply from Crina Lee, General Manager at Barchester Derham House Care Home

Thank you for your feedback and kind words. We are pleased that you enjoyed your stay with us and do not hesitate to give us a call if you would like another respite stay.


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Review from Christine F (Daughter of Resident) published on 29 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother's stay was satisfactory. We never went into the home due to Covid so I'm unable to make a comment.

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Review from Jill F (Solicitor of Resident) published on 16 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the years I have visited many clients and friends that reside full time in Derham House. The staff have always greeted me warmly and are always on hand to answer my queries and respond efficiently to any requests. My clients and friends have always been very well cared for and live in a very safe,
secure, caring and clean environment. I also know of many local families whose relatives reside at Derham House and they have nothing but praise for their care.

Reply from Crina Lee, General Manager at Barchester Derham House Care Home

Thank you so much for the lovely review; your comments are extremely appreciated by all staff at Derham House.


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Review from Sheila E (Respite Resident) assisted by family/friend published on 14 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Just a few lines to say. A big thank you for my two-week stay in Derham House. I will always remember my stay. Everyone was so kind and helpful. The care and kindness of the staff are a credit to you all.

Reply from Crina Lee, Acting General Manager at Barchester Derham House Care Home

Thank you so much for your lovely review. We are so delighted to hear that you enjoyed your stay.


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Review from Michael H (Son of Resident) published on 18 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was pleased with her room and its nice views. Despite taking a while to settle in she said the staff were always courteous and helpful to her. She said the food was very good and she came away with a nice new hairstyle!

Reply from Crina Lee, Acting General Manager at Barchester Derham House Care Home

Thank you for taking the time to complete a review for us. We are delighted to hear your feedback and we will pass it onto our staff.


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Review from Lynne H (Daughter of Resident) published on 7 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff have been excellent in providing video calls to my mum during lockdown - which started before the official government lockdown. They have also started a very efficient and careful programme of visits in the grounds. Despite the difficult circumstances, they did a great job of helping my mum to
celebrate her 'lockdown birthday'.

Reply from Crina Lee, Acting General Manager at Barchester Derham House Care Home

Thank you for taking the time to complete a review for us. We are delighted to hear your feedback and we will pass it onto our staff.


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Review from Robert M (Son of Resident) published on 20 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We continue to be very pleased with the kindness and support showed to Mum, particularly at such a difficult time. Many thanks to you all.

Reply from Crina Lee, Acting General Manager at Barchester Derham House Care Home

Thank you so much for your kindness and support at this difficult time.


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Review from M S (Friend of Resident) published on 20 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend was well looked after although sometimes I noticed that her drink had not been touched and she needed someone to encourage her to drink it.

Reply from Crina Lee, Acting General Manager at Barchester Derham House Care Home

Thank you for taking the time to complete a review for us. We will pass it onto our staff
Will also discuss your concerns with our staff. For any other concerns please don't hesitate to contact us.


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Review from C B (Brother of Resident) published on 17 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with the care. Very well informed of any incidents - damage to arms etc. Very friendly staff who keep us informed.

Reply from Crina Lee, Acting General Manager at Barchester Derham House Care Home

Thank you for taking the time to complete a review for us. We are delighted to hear your feedback and we will pass it onto our staff.


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Review from J E (Friend of Resident) published on 17 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having not visited the home for four months due to COVID-19, I found the system put in place by the staff excellent, allowing us to visit in a safe environment. All care was taken that we were two meters apart and didn't come in contact with others at the home. Well done.

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Review from P G (Son of Resident) published on 16 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We would like to express our appreciation for the loving care and dedication the team at Derham House has shown towards Mum over the last couple of years. During the recent lockdown period, we feel they have gone above and beyond their duty to ensure the safety and wellbeing of residents. The staff
has been sensitive to the needs of both the residents and their families and we also appreciate the efforts gone to set up regular Skype 'visits' so we could keep in touch with Mum.

Reply from Crina Lee, Acting General Manager at Barchester Derham House Care Home

Thank you for your lovely review. We are so delighted to hear your kind words - we have shared them with the staff team. The skype calls between our residents and their families have really boosted spirits for all.


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Review from Ray C (Brother of Resident) published on 15 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Can find no fault with the whole system since my sister has been a resident. She has been treated with the utmost care and her condition has improved greatly. The staff is absolutely wonderful.

Reply from Crina Lee, Acting General Manager at Barchester Derham House Care Home

Thank you for taking the time to complete a review for us. We are delighted to hear your feedback and we will pass it onto our staff.


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Review from Yvonne B (Daughter of Resident) published on 2 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is our world, from the day she arrived at Durham house 15 months ago, she has been cared for and loved from the staff, the 2 nurses and carers and even the activities girls whom my mum loves dearly. They are all very attentive they understand her needs at all times. We as a family, feel they
are angels. If there is a problem of sorts they contact me right away. How my mum has been treated throughout the virus has been exemplary. We will never know how to thank them.

Reply from Crina Lee, Acting General Manager at Barchester Derham House Care Home

Thank you for taking the time to complete a review for us. We are delighted to hear your feedback and we will pass it onto our staff.


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Review from Lorraine B (Daughter of Resident) published on 26 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in this home for over 5 years and the staff are helpful and very much on top of mum's care. During lockdown have been able to speak to Mum and they've sent pictures of her having hair done. I would definitely recommend to others and have done so.

Reply from Crina Lee, Acting General Manager at Barchester Derham House Care Home

Thank you for taking the time to complete a review for us. We are delighted to hear your feedback and we will pass it onto our staff


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Review from Claudiu B (Regular Volunteer) published on 25 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

One of the best nursing homes in the the area, this home is much more than professional with kind support and gracious care displayed by each team member. I would recommend without avail. Keep the good work going.

Reply from Crina Lee, Acting General Manager at Barchester Derham House Care Home

Thank you for taking the time to complete a review for us. We are delighted to hear your feedback and we will pass it onto our staff.


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Review from Barry H (Son of Resident) published on 25 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In these most difficult of times for all, it is extremely reassuring to know that my mum is being cared for at Derham House. A quality care home in beautiful surroundings however the best part are the staff who have shown nothing but a desire to ensure their residents are treated with kindness and great
skill. It is very reassuring to all our family that Mum receives nothing but the best.

Reply from Crina Lee, Acting General Manager at Barchester Derham House Care Home

Thank you for taking the time to complete a review for us. We are delighted to hear your feedback and we will pass it onto our staff.


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Review from C K (Daughter of Resident) published on 16 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The nurses were very kind and caring towards my mum and us through a very difficult time. Some of them became like family and my mum loved them very much.
The only negative feedback is that at times (night), there were too few staff members around and it took a very long time to attend to my mum when
she pressed the call button. However, any concerns we had were addressed once highlighted.

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Current Review Score: 9.7 (9.687)

Overview of Review Score

The Review Score of 9.7 (9.687) out of 10 for Barchester Derham House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.687 for Barchester Derham House Care Home is calculated as follows: ( (204 Excellents x 5) + (38 Goods x 4) + (10 Satisfactorys x 3) + (5 Poors x 2) + (2 Very Poors x 1) ) ÷ 259 Ratings = 4.687

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Derham House Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Jan 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (8)

Hugo

Hugo Ruela

Job Title: General Manager

Joined: 2020

I am a qualified nurse with years of experience working in a care home setting. I am passionate about providing a very high standard of care for residents under my care. As part of my role, I also support my team to ensure we deliver quality care.


I have an open-door policy for residents and families at Derham House.


Patience

Patience Katsande

Job Title: Senior Nurse

Joined: 2019

My name is Patience Katsande and I am a registered nurse.


I qualified with a diploma in 2004.


I worked in Jersey Channel Islands for 14 years on dementia & rehabilitation wards.


I progressed through my professional practice attaining a clinical practice degree at the University of Southampton.


I joined Barchester in 2019 working as a senior nurse on our memory lane community.


I not only enjoy my responsibilities but I work to make a difference in other people’s lives.


Nursing is a part of me, not just a job.


Ritica

Ritica Radulescu

Job Title: RGN

Joined: 2021

My name is Ritica,


I am a Registered General Nurse at Derham House. I joined Derham house in July 2021, and I have worked for Barchester since 2014.


My role is to ensure that all residents are provided with the best care, I am motivated, and responsible, and my goal is to promote wellness and quality care for residents, focusing on dignity, respect and choice.


Kay

Kay Thompson

Job Title: Activity co-ordinator

Joined: 2019

I have worked in care over 12 years with 8 years’ experience in activities.
I am fully trained in dementia awareness also trained as a dignity champion.
I have been working here in Derham since March & I am enjoying my role here.


Maria

Maria Wells

Job Title: Lifestyle Leader

Joined: 2015

I have been at Derham House, Barchester Health Care over three years, gaining a lot of experience and knowledge in the sector.
Working here at Derham house is a wonderful place, the staff are very welcoming.
I have worked as a care assistant in the past, but I have now extended my skills to an activity co-ordinator. I fully enjoy and love being with the residents making them happy each and every day.


Andy

Andy Fillary

Job Title: Head of Maintenance

Joined: 2018

I am the Head of Maintenance at Derham House. I joined the team in 2018 and, since then, I have also taken on the role of Health & Safety Champion. It is my duty to keep the building in good repair and ensure everyone’s safety.
Derham House is a lovely home with beautiful scenery, and everyone who visits us is guaranteed a warm and welcoming hello.
I’m here to help in any way I can, and will always make time for a quick chat.


Saida

Saida Stepanaviciene

Job Title: Head of Housekeeping

Joined: 2007

Saida has worked at Derham House from 2007. She started as a housekeeping assistant and now she manages the department. Thanks to Saida and her team of ladies in purple Derham House is proud of its reputation for cleanliness. Saida appreciated how important the home environment is for our residents and her team make a wonderful effort every day.


Idris

Idris Bangbala

Job Title: Carer

Joined: 2019

Hi, my name is Idris and I am one of the Carers here at Derham House.


I became a Carer because there is nothing more rewarding than making a positive impact on someone's life and improving their happiness. Since working at Derham House I have enjoyed being part of this great team and getting to know the residents, I love putting a smile on their faces each day.


My family is very important to me and I want the families of each resident to know that I am caring for their loved one in the way that I would want my family cared for.