This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
Barchester Derham House Care Home has a Review Score of 9.7 (9.687) out of 10, based on 22 reviews in the last 2 years. Over all time Barchester Derham House Care Home has 89 reviews.
Review from Carolyn F (Daughter of Resident) published on 14 August 2019
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Overall Experience
5.0 out of 5
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Review from A B (Resident) published on 25 May 2019
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Overall Experience
4.0 out of 5
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Review from Neil B (Son of Resident) published on 23 May 2019
Submitted via Website •
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5.0 out of 5
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Review from Susan B (Daughter of Resident) published on 23 May 2019
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Overall Experience
4.0 out of 5
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Review from Michael S (Friend of Resident) published on 21 March 2019
Submitted via Website •
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Overall Experience
5.0 out of 5
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Review from M W (Sister of Resident) published on 8 January 2019
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Overall Experience
5.0 out of 5
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Review from Janet A (Daughter of Resident) published on 12 December 2018
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Overall Experience
5.0 out of 5
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Review from June B (Daughter of Resident) published on 26 November 2018
Submitted via Website •
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Overall Experience
5.0 out of 5
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Review from Kay (Daughter of Resident) published on 8 November 2018
Submitted via Website •
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5.0 out of 5
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Review from S M (Friend of Resident) published on 22 August 2018
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Overall Experience
5.0 out of 5
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Review from John W (Resident) published on 7 March 2018
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Overall Experience
5.0 out of 5
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Review from Jean M (Resident) published on 29 January 2018
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Overall Experience
5.0 out of 5
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Review from S M (Resident) published on 9 January 2018
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Overall Experience
5.0 out of 5
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Review from Amanda H (Friend of Resident) published on 4 January 2018
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Overall Experience
5.0 out of 5
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Review from Jands L (Husband of Resident) published on 1 November 2017
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Overall Experience
4.0 out of 5
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Review from Dorothea May C (Friend of Resident) published on 23 October 2017
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Overall Experience
5.0 out of 5
The 25th Anniversary party was a great success, we all had
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Review from Janet Joyce D (Daughter of Resident) published on 17 October 2017
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5.0 out of 5
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Review from H M (Daughter of Resident) published on 13 October 2017
Submitted via Postal Card •
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5.0 out of 5
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Review from Susan H (Niece of Resident) published on 13 October 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from E B (Friend of Resident) published on 21 August 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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The Review Score of 9.7 (9.687) out of 10 for Barchester Derham House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.687 for Barchester Derham House Care Home is calculated as follows: ( (204 Excellents x 5) + (38 Goods x 4) + (10 Satisfactorys x 3) + (5 Poors x 2) + (2 Very Poors x 1) ) ÷ 259 Ratings = 4.687
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Barchester Derham House Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 20 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 24 Jan 2019
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Job Title: General Manager
Joined: 2020
I am a qualified nurse with years of experience working in a care home setting. I am passionate about providing a very high standard of care for residents under my care. As part of my role, I also support my team to ensure we deliver quality care.
I have an open-door policy for residents and families at Derham House.
Job Title: Senior Nurse
Joined: 2019
My name is Patience Katsande and I am a registered nurse.
I qualified with a diploma in 2004.
I worked in Jersey Channel Islands for 14 years on dementia & rehabilitation wards.
I progressed through my professional practice attaining a clinical practice degree at the University of Southampton.
I joined Barchester in 2019 working as a senior nurse on our memory lane community.
I not only enjoy my responsibilities but I work to make a difference in other people’s lives.
Nursing is a part of me, not just a job.
Job Title: RGN
Joined: 2021
My name is Ritica,
I am a Registered General Nurse at Derham House. I joined Derham house in July 2021, and I have worked for Barchester since 2014.
My role is to ensure that all residents are provided with the best care, I am motivated, and responsible, and my goal is to promote wellness and quality care for residents, focusing on dignity, respect and choice.
Job Title: Activity co-ordinator
Joined: 2019
I have worked in care over 12 years with 8 years’ experience in activities.
I am fully trained in dementia awareness also trained as a dignity champion.
I have been working here in Derham since March & I am enjoying my role here.
Job Title: Lifestyle Leader
Joined: 2015
I have been at Derham House, Barchester Health Care over three years, gaining a lot of experience and knowledge in the sector.
Working here at Derham house is a wonderful place, the staff are very welcoming.
I have worked as a care assistant in the past, but I have now extended my skills to an activity co-ordinator. I fully enjoy and love being with the residents making them happy each and every day.
Job Title: Head of Maintenance
Joined: 2018
I am the Head of Maintenance at Derham House. I joined the team in 2018 and, since then, I have also taken on the role of Health & Safety Champion. It is my duty to keep the building in good repair and ensure everyone’s safety.
Derham House is a lovely home with beautiful scenery, and everyone who visits us is guaranteed a warm and welcoming hello.
I’m here to help in any way I can, and will always make time for a quick chat.
Job Title: Head of Housekeeping
Joined: 2007
Saida has worked at Derham House from 2007. She started as a housekeeping assistant and now she manages the department. Thanks to Saida and her team of ladies in purple Derham House is proud of its reputation for cleanliness. Saida appreciated how important the home environment is for our residents and her team make a wonderful effort every day.
Job Title: Carer
Joined: 2019
Hi, my name is Idris and I am one of the Carers here at Derham House.
I became a Carer because there is nothing more rewarding than making a positive impact on someone's life and improving their happiness. Since working at Derham House I have enjoyed being part of this great team and getting to know the residents, I love putting a smile on their faces each day.
My family is very important to me and I want the families of each resident to know that I am caring for their loved one in the way that I would want my family cared for.
